Phân tích sự hài lòng về dịch vụ y tế ở vùng đô thị Tứ XuyênTrung Quốc_Investigation on satisfaction of community health services sep11

Phân tích sự hài lòng về dịch vụ y tế ở vùng đô thị Tứ XuyênTrung Quốc_Investigation on satisfaction of community health services sep11 BackgroundGeographical information aboutChengduClient’s satisfaction is a sensitive indicatorAssessment of satisfaction provides information to improve quality of careObjectivesTo measure satisfaction of community health services (CHS), its gap among 19 CHS institutions and its influence factors in Chengdu.

Investigation on Satisfaction of Community Health Services in a Main Urban Area of Chengdu, China Wei LIU， MD， PhD Kunming M ed ical Universi ty M in ZHANG Ph D Ch engdu M edical University • Background • Objectives • Methods • Results • Conclusion Background Background  Geographical information about Chengdu  Client’s satisfaction is a sensitive indicator  Assessment of satisfaction provides information to improve quality of care Objectives Objectives  To measure satisfaction of community health services (CHS), its gap among 19 CHS institutions and its influence factors in Chengdu Methods Methods  Sampling and site selection  Frequency analysis was utilized to measure satisfaction with questionnaire;  Chi-square test and cluster analysis to know their difference of satisfaction degree among different groups and institutions;  And qualitative analysis to know possible influence factors with telephone interview Results 95% of 950 clients were rather satisfied with the CHS; Tab.1 Median of CHS Satisfaction among Outpatients（%） Item Satisfaction Not bad Dissatisfaction Overall 95.0 5.0 Skills 85.0 15.0 Equipment 65.0 30.0 5.0 Environment 85.0 15.0 Attitude 95.0 5.0 2.Ranking of satisfaction from higher to lower were service attitude, institution environment, medical technology and equipment; The satisfaction intervals of four key groups were 70%100%, 60%-100%, 80%-100% and 70%-100% respectively, among 2,150 interview subject； Tab.3 Satisfaction of CHS among Key Groups（%） Institutions 10 11 12 13 14 15 16 17 18 19 Aging pop 100 100 100 100 100 90 90 85 90 90 90 90 80 90 80 80 80 76 70 Patients with CD 100 100 90 100 95 95 95 85 90 90 89 88 85 90 75 65 75 80 60 Maternal 95 100 100 90 100 100 90 95 91 90 90 100 90 90 100 100 85 82 80 Parents of child 100 85 90 95 90 100 95 100 90 92 100 95 90 100 100 85 70 83 78 Significant difference of satisfaction existed between 19 CHS institutions； Tab.2 Satisfaction of CHS among Outpatients in 19 CHS Institutions（%） Institutes 10 11 12 13 14 15 16 17 18 19 Skill** 100.0 100.0 100.0 95.0 95.0 95.0 90.0 85.0 85.0 85.0 80.0 80.0 75.0 75.0 55.0 55.0 25.0 25.0 15.0 Equip.** 90.0 95.0 75.0 65.0 80.0 80.0 65.0 50.0 70.0 75.0 65.0 70.0 40.0 60.0 40.0 55.0 25.0 20.0 10.0 Envi.** 90.0 85.0 90.0 90.0 95.0 85.0 85.0 60.0 85.0 75.0 85.0 100.0 40.0 80.0 65.0 50.0 20.0 15.0 40.0 Attitude** 95.0 100.0 95.0 100.0 100.0 100.0 90.0 100.0 100.0 75.0 100.0 95.0 75.0 95.0 100.0 75.0 80.0 50.0 50.0 Overall** 95.0 100.0 100.0 95.0 100.0 100.0 90.0 95.0 100.0 95.0 90.0 100.0 75.0 95.0 80.0 85.0 50.0 50.0 45.0 **： s2=39.453、ep2=49.063、en2=58.589、a2=54.042、o2=33.074，P