Topic How to win the competition

Topic How to win the competition .1. Prepare about finance human resources a. Prepare about financeClear plan for the revenues and expense and seek the investment from your shareholdersProject your cash flow per monthEstimate your startup costs if you are starting a new business.b. Prepare about human resourcesOn a ship, you are the captain so you need to pick the best sailors and the most important thing is their loyalty 2. Define the strategyBusiness strategy is a long term plan of action designed to achieve a particular goal.Strategies succeed lead to business growth, a strong competitive position and strong financial performance Defining your business strategy is a core management function

Teacher : Nguyen Thi Xuan Phuong Welcome to Discussion of group Our topic : how to win the competition Phạm Bá Chính Nguyễn Thị Ngọc Bích Trần Trần Thị Thị Minh Minh Anh Anh Group members Đinh Thị Bích Đặng Thị Phương Anh Trần Thị Nguyệt Anh Nguyễn Thị Anh What would I to become a winner ? … … A Preparing Prepare about finance & human resources a Prepare about finance  Clear plan for the revenues and expense and seek the investment from your shareholders  Estimate your start-up costs if you are starting a new business  Project your cash flow per month b Prepare about human resources  On a ship, you are the captain so you need to pick the best sailors and the most important thing is their loyalty Define the strategy   is a core management function Business strategy is a long term plan of action designed to achieve a particular goal  Defining your business strategy Strategies succeed lead to business growth, a strong competitive position and strong financial performance Define your brand  The brand is considered the core value of the enterprise that identifies your product and differentiates it from its competitors -First : the most appropriate market segments must be identified - Second: analyze the finance of the business to create the strongest brand - Third: analyze the needs of customers to create the most brand with customers - Fourth: provide the most accurate competitive standards - Thursday: calculate the brand value adjusted for the highest value Find a niche B.Training Make sure that the skill of employees meets the requirement   Don't necglect your marketing  d clients in your ial customers an nt te po ing st re process of inte Marketing is the rvices products and se  Check out the best ideas ,a good marketing strategy will take the company forward  Marketing involves researching, promoting, selling, and distributing your products or services on e competiti C Acting th Get your prices right Which feature immediately differentiates you from your competitors ? It’s you r p r ic e Provide excellent customer service  Any business would want deliver excellent service to its customers However, it is the biggest challenge  To deliver excellent customer service need: - -Treat your team members the way you want them to treat your customers - Look for opportunity to build rapport with the customers - Greet the customers with smile & energy - Focus on counselling rather than hard selling - Always listen to the customers and understand their requirement - Empathize with the Customers - Respect the customers Listen to customer feedback Whether customers are satisfied or dissatisfied with a product or service?  Their opinion is a resource for improving customer experience and adjusting your actions to their needs  Top comp anies importan always un dersta t role tha t custome r nd an feedback  Stay ahead of competi tion >>>never stop listening to customer feedback whether it is positive or negative, prompted or unprom pted Make friends with the enemy  Make friends with all of your competitors because it's better to have allies than anything else  Taking away an enemy will increase your chance of winning and becoming an ally they will help you more Have a customer database  You can provide better service and better customer service  are doing Make sure that you wer to everything in your po r please the custome  Hand off customers between sales and service easily and also handle the lifetime of the customers even as employees come and go Never stop learning   One of the best things about life is that we never have to stop learning There are always new skills to learn and techniques for us to adopt   Invest heavily into employees Promote and support staff to learn to skills to bring back to the company  Self-growth is key for us to live fulfilling lives and to have a successful career  In the comp etition the strong is the winner and there n smart and kn o place for ow how to ca the weak If tch the opp you ortunity, we believe you will be winne r ... energy - Focus on counselling rather than hard selling - Always listen to the customers and understand their requirement - Empathize with the Customers - Respect the customers Listen to customer... excellent customer service need: - -Treat your team members the way you want them to treat your customers - Look for opportunity to build rapport with the customers - Greet the customers with... staff to learn to skills to bring back to the company  Self-growth is key for us to live fulfilling lives and to have a successful career  In the comp etition the strong is the winner and there