Báo cáo thực tập bằng tiếng Anh tại VIETNAM YAMAGUCHI JOINSTOCK COMPANY

Báo cáo thực tập bằng tiếng Anh tại VIETNAM YAMAGUCHI JOINSTOCK COMPANYBáo cáo thực tập bằng tiếng Anh tại VIETNAM YAMAGUCHI JOINSTOCK COMPANYBáo cáo thực tập bằng tiếng Anh tại VIETNAM YAMAGUCHI JOINSTOCK COMPANYBáo cáo thực tập bằng tiếng Anh tại VIETNAM YAMAGUCHI JOINSTOCK COMPANYBáo cáo thực tập bằng tiếng Anh tại VIETNAM YAMAGUCHI JOINSTOCK COMPANYBáo cáo thực tập bằng tiếng Anh tại VIETNAM YAMAGUCHI JOINSTOCK COMPANYBáo cáo thực tập bằng tiếng Anh tại VIETNAM YAMAGUCHI JOINSTOCK COMPANYBáo cáo thực tập bằng tiếng Anh tại VIETNAM YAMAGUCHI JOINSTOCK COMPANYBáo cáo thực tập bằng tiếng Anh tại VIETNAM YAMAGUCHI JOINSTOCK COMPANYBáo cáo thực tập bằng tiếng Anh tại VIETNAM YAMAGUCHI JOINSTOCK COMPANYBáo cáo thực tập bằng tiếng Anh tại VIETNAM YAMAGUCHI JOINSTOCK COMPANYBáo cáo thực tập bằng tiếng Anh tại VIETNAM YAMAGUCHI JOINSTOCK COMPANYBáo cáo thực tập bằng tiếng Anh tại VIETNAM YAMAGUCHI JOINSTOCK COMPANY

Internship report Supervisor: Vu Thi Thi Trang TABLES OF CONTENTS Student: Nguyen Thi Nhu Hoa Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang INTRODUCTION In the present economic context, small and medium enterprises play important roles They bring power, fast developement and create jobs for peole to contribute to the implementing of social welfare policy The enterprises developed increasingly, they are important for the world economy and the Vietnamese economy In this context, Yamaguchi is Vietnamese small and medium enterprise developing with the country’s economy and the world economy The company has contributed Vietnamese GDP constantly and promoted goods exchanges between Vietnam and many countries since its establishment The company takes part in the fields such as processing accurate precision, supplying experiment equipment, plant material It developed in the past and affirmed its position in the market Being recommended and allowed by English Department – Vietnam University of Commerce, I have gratefully experienced as an intern in Administration Office of Vietnam Yamaguchi joinstock company After one month (from 05/01/2016 to 30/01/2016), under the valuable support and instruction of managers and colleges in the company, I was able to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete the internship report I would like to express my gratitude towards teachers at English Department – Vietnam University of Commerce as well as my managers and colleges in Vietnam joinstock company Especially, I would love to express my sincere thanks to my beloved supervisor – Mrs Vu Thi Thu Trang who has helped me a lot to fulfill the report I look forward to receiving comments and suggestions in order to perfect the paper Hanoi, February 01, 2016 Student Nguyen Thi Nhu Hoa Student: Nguyen Thi Nhu Hoa Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang LIST OF ABBREVIATIONS JSC Joint stock compamy Ltd Limited LCL Less than container load FCL Full container load HR Human resources No Number VND Vietnam Dong Student: Nguyen Thi Nhu Hoa Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang LIST OF TABLES AND CHARTS Diagram 1.1: Organizational chart of Vietnam Yamaguchi joinstock company Table 1.1: Venture capital structure of the enterprise in the period of 2013 – 2014 (VND) Table 1.2: Company’s business results in the period of 2013 – 2014 (VND) Table 1.3 Stucture of human resources of Yamaguchi jsc in the period of 2013 -2014 Student: Nguyen Thi Nhu Hoa Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang PART 1: OVERVIEW OF VIETNAM YAMAGUCHI JOINSTOCK COMPANY 1.1 Formation and development of Yamaguchi 1.1.1 General introduction about Yamaguchi Full name of the company YAMAGUCHI VIETNAM JOIN STOCK COMPANY Abbreviated name YAMAGUCHI VIETNAM JSC Type of business Joint stock company Headquater Minh Hoa 2, Minh Khai, Hoai Duc, Hanoi, Vietnam Transaction office 7th floor, A1-1, A2-2 building, Le Duc Tho, My Dinh, Hanoi Tel: (84-4) 66844282/ Fax: (84-4) 37349267 Email: yamaguchivn@vnn.vn/ Web: www.yamaguchi.vn Established date February 28th, 2011 in Hanoi Tax code 0105165087 Products and services + Technical scientific equipments + Logistic services Representative General Director Mr Đo Xuan Minh Date of birth: September, 29th, 1982 Permanent residence : Minh Hoa village, Minh Khai commune, Hoai Đuc district, Hanoi city, Vietnam Workshops Workshop 1: Minh Hoa village, Minh Khai commune, Hoai Đuc district, Hanoi and workshop 2: No 2, plot Lai Xa industry complex, Kim Chung commune, Hoai Đuc district, Hanoi 1.1.2 Functions, duties and products of the company The company has VND 2.3 billion of charter capital Student: Nguyen Thi Nhu Hoa Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang - The main funtions of the company are to process accurate precision some moulds, jigs and details under requirements and to develop other products by metal Beside the role of manufacturing phase, Yamaguchi Vietnam jsc assumes trading activities, it is the bridge between production, customs procedures, domestic, international logistics services supplies and consumers Through manufacturing, trading activities and services, Yamaguchi created much work for people, which contributes to improve their income and live, economic – social development as well as to reduce the burden of unemployment rate for the country - The company but also completes its functions not only implements its duties well: + Internal relation: Implementing labour policy, regime of asset management, regime of public money and wage management, conducting the train and selection to improve profession for staffs and workers simultaneously in the company + External relation: Being an annual manufactuing and trading unit, the enterprise has to contribute the taxes exactly and fully to the State It needs to implement principles of exporting – importing activities, external activities regulated by the State The company directly carries out the duties of trading, distributing accurate mechanical processed products, trading, allocating, processing, importing and exporting agricultural machinery, experiment equipments, providing logistic transportation services with the principles of long term partners and transparent relatioships which belong to the suppliers and observe under current laws The company is one of strategic, prestigious units in the fields of their activities - Products of the company: + UV spectrophotometer, beam spectrophotometer, Gluten testing machine, plastic crushers, electro cardiogram machine, noodle making machine, toxin discovery machine, etc - Finger machete, deep frozen pipes, spayring nozzle, etc - Automatic bus, train washing system, system of mobile spaying suppression, etc Student: Nguyen Thi Nhu Hoa and dusting Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang 1.1.3 Foundation history 2011: On February 28th, 2011 Yamaguchi jsc was set up under No 0105165087 business registration license permited by Department of Planning and Investment in Hanoi It has contributors’ kitty Total area of office and factory are only 150 meters square, it was equiped basic machines which servered its mechanical engineering, processing and cutting mental, manufacturing machines and equipments professions 2012: The company co-operated with Institute of Researching Rice Mekong Delta, Institute of Plant Protection and University of Natural Sciences in Hanoi to research and create types of processing, testing quality of agricultural products such as deck machine, toxin discovery machine, rapid test kit, chemicals of stimulating agricultural products such as Glibberelin It still focuses on the business, the machining precision simultaneosly Total area of the office raised up 350 meters square 2013: Yamaguchi expanded incessantly the scale, the area of the company rose up 500 meters square In this year, the company co-operated with some home mechanical companies such as Hanoi Mechanical Ltd company, Quang Trung Mechanical Engineering Ltd company to implement large mechanical processing projects which are from Fujikin Ltd company, Daiwa Ltd company, Techno Taiyo Ltd company in Japan, Taiwan and China 2014: After years of constantly buiding and developing efforts, the company had had quite large workshops They are equiped moder machine systems to manufacture The company cares about building up advantaged and easy working enviroment for all staffs as well as for it more and more Therefore, in this year, the company opened one more office which has its area 150 meters square and 22 staffs is in Sacombank buiding, Le Duc Tho street, My Dinh ward, Tu Liem district, Hanoi In the year, it participated in the field of providing domestic and international transport logistics services, customs procedures Yamaguchi targets to continue to consolidate, strengthen the enterprise’s activities effectively in 2016 1.2 Major business areas Student: Nguyen Thi Nhu Hoa Student code: 12D170252 Internship report Yamaguchi mainly performs in the following fields: Supervisor: Vu Thi Thi Trang - Supplying and intallation of automatic car washing systems: Vietnam Yamaguchi is proud to be the exclusive representative of the Geowell company in Vietnam, which specilizes in providing and developing the system wash trucks, buses, car, auto, etc for the contruction site, the declaration mining, bus and arterial roads in major cities - Supplying domestic and oversea logistic transportation services, customs procedures - Providing facilities QA, QC, laboratory, rapid test kit, food safety testing - Providing plant material consumption: Some products are knife, cutting tools, drills, labor protection equipment, industrial pumps which are businessed and distributed by the company - Machining of precision engineering: The company specializes in processing, cutting moulds, jigs and details - Providing agricultural machinery: The enterprise trades food processing equipments such as millers, machine rolls, noodle making machine, toxin discovery machine, etc - Providing chemicals: Yamamaguchi is an importer, a leading distributor of laboratory chemicals, chemical miscrobiolog, molecular biology chemicals, chemical preparation, chemical reagent, standard solutions,etc The products are originated from the advanced countries of the world like America, Europe, G7, etc and certificated for analysis of the full range of information, quality assurance 1.3 Organizational structure 1.3.1 The stuctural model of the company The Company’s organization system includes: - Board of General Director includes people General Director is Mr Do Xuan Minh, Deputy Directors are Mr Do Duc Thanh and Mr Nguyen Van Phuc - Yamaguchi company has different supporting divisions which are: Office, Accounting Department, Technique Department, Sale Department, Buy Department, Import – Export Logistics Department, Sale Logs Department, Administration and HR Department Total amount of staffs are more than 90 people who are devided in differen sections, department in the company The stuctural model of the company implemented in the following one: Student: Nguyen Thi Nhu Hoa Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang Diagram 1.1: Organizational chart of Vietnam Yamaguchi joinstock company General Director Deputy Director Deputy Director Business Manufacture Sales Department Workshop Technique Department Workshop Export-Import -Logis Office Buy Department Accounting Department Sale Logs Department Administration and HR Department Comments: Yamaguchi’s organizational apparatus with medium scale which can be easily seen is a perfect whole of different departments They has their certain duties and power, relationships of mutual dependencies and are arranged on the management level to implement their functions and the purpose of the company, which helps them to create closely relationships and effectively operational coordination According to the model, general director can directly recieve recommendation and give solutions promptly Besides, the leaders also control the activities of each department easily However, with a view to managing the comapany well, the board of general director needs to has comprehensive knowledge, good skills to lead it the best Limiting the depute of the right between the department leaders Student: Nguyen Thi Nhu Hoa Student code: 12D170252 Internship report 1.3.2 The functions of departments  General Director: Supervisor: Vu Thi Thi Trang General Director – Mr Do Xuan Minh is the person who has highest power in the enterprise He operates generally, propose business and production orrientations, makes disions the most exacectly, flexiblely to gain the best effectiveness The general director has to be responsible for the whole of business and production activities and other activties of the enterprise He also is the person who is responsible before his enterprise, the law for its operation  Deputy Diretor: Two Deputy Director are Mr Do Duc Thanh and Mr Nguyen Van Phuc The deputy directors help the general director to direct and handle regularly the fields activities of the enterprise under his assignments The deputy directors can use the general dierctor’s right to solve their assignments and has to responsible before the general director and the law for their decisions  Business: It includes departments They are business one and technique one Business department: It is directly responsible for implementing marketing – saling activities to normal and protential customers of the enterprise to achieve its purpose of sales, market share, etc Besides, the staffs in the business department need to hold their customers, make them satisfied with services supplied The business department includes people with sales manager – Mr Nguyen Quang Dat Technique department: It supports the business department to provide services of installing, reparing machines supplying to the customers Receiving and handling information which is involve in customers’ orders and complaints Technical manager is Mr Pham Van Huy who leads members  Manufacture: This is the unit where implement processing, producing activities of accurate procision products served maching and the equipments of the factory The workshop 1, have about 68 workers who take part in production and are by superviors They are Mr Bui Huy Tuan and Nguyen Van Hung - Planing the detail of the production based on customers’ s orders and carrying out the requirements of management, production organization and general coordination to complete the manufacturing schedules - Controling the quality of the products  Exporting – Importing Logistics Student: Nguyen Thi Nhu Hoa 10 Student code: 12D170252 Internship report 2.1 Core markets, products and services Supervisor: Vu Thi Thi Trang 2.1.1 Core markets and partners Vietnam Yamaguchi company is specialized in the fields of machining of precision moulds, jigs and details, developing new products, trading, exporting and importing of laboratory equipments, factory supplies, consumable items, providing domestic and international logistics shipping services, customs procedures Beside the foreign markets such as Japan, China, Europe, etc with an aim to expanding manufacturing and trading activities more and more However, it also doesn’t forget exploiting domestic market - Home market: The company mainly supplies equipments, materials, services of technical – scientific and industrial sectors for researching institutes such as Nong Hoa Institute of Researching Land, Mekong Delta Institute of Researching Rice, Plant Protection Institute, Chemical Institute, etc, universities, colleges, training career centers such as Hanoi University of Natural Science, Hau Giang Vocational school, etc, Departments such as HMCM Departments of Agriculture and Rural, Thanh Hoa Department of Agriculture and Rural, Center of Analysis and Classification of Goods Export and Import in the North, etc, companies such as OPV Pharmaceutical JSC, Kinh Do JSC, Vietnam Paper Corporation,…) and individuals, households, agencies which have demand - Foreign market: The company exports processing products for manufacturing companies in Japan such as Fujukin Ltd company, Daiwa Ltd company, Techno Taiyo Ltd company, etc It supplies transportation and services and customs procedures in countries over the world, especially Japan, Taiwan, Singapore, China, Germany and Italia, etc b Typical partners Some typical partners of Vinanren are Vietnam STM Limited Company, Seikico Mechanical Ltd Company, Hanoi Mechanical Ltd Company, Quang Trung Mechanical Engineering Ltd Company, Dong Anh Licogi Mechanical JSC, Indochina Scientific and Technical Materials Ltd Company, Truong Thanh Comerce and Logistics Ltd Company, etc 2.1.2 Key products and services - Technical scientific equipments + Experiment equipments: Analytical balances, technical balances, moistrure determined balances, dryers, warm cold cabinets, agitators, assimilation machine, autoclave sterilizer, crushers, screens, centrifuges, etc Student: Nguyen Thi Nhu Hoa 12 Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang + Food testing equipments: Kjeldahl protein distillers, cursory analyers, fermentation systems, spray dryers, vacuum rotary, colony counting machines, freezer dryers, fume hoods, biological safety cabinet, etc + Enviroment chemistry analytical equipments: viscometers, percentage gauges, molten gauges, poisonous gas gauges, noise gauges, chemical oxigen demand determined machines + Equipment used in metallurgy, contruction, fiber: durability of concrete gauges, nebulizers, ultrasound concrete machines, tesing fatigue of mental machines, etc + Equipments and supplies of manufacturing industry: Bearings: SKF, FAG, Kyo, MPZ… Belts, conveyors: Bando, Mitsuboshi, Nitta, Gates,… Pumps: Kawamoto, Iwaki, Ebara, Grundfos, Nova… Spraying systems, nozzles: Spraying Systems - Logistics services: Because of understanding keen competition in logistics section at present,the company provides services which are more flexible + Transporting international LCL and FCL through sea and airway + Customs declaration services for exporting and importing goods + Domestic transport services, delivery to customers Besides, Yamaguchi is wiilling to consult information of journeys, time and prices of shipping routes, exporting and import activities, supply the newest laws 2.2 Yamaguchi Vietnam jsc’s business results analysis 2.2.1 Business results in the period of 2013 – 2014 - Total business capital structure of the enterprise The company’s chater capital now is VND 10 billion including equity making up 100% (cash,value of machinary and equipment, contruction of workshop cost, means of transportation, value of trademarks copyright, labels, etc) Student: Nguyen Thi Nhu Hoa 13 Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang Table 1.1: Venture capital structure of the enterprise in the period of 2013 -2014 2014/2013 2013 2014 (VND) (VND) Indicators Liabilities Short-term liabilities Long–term Level of increase % 5,373,694,910 7,492,865,113 2,119,170,203 39.44 5,267,106,910 7,399,820,196 2,132,713,286 40.49 106,588,000 93,044,917 -13,543,083 -12.71 Equity 4,724,578,858 5,109,249,079 384,670,221 7.52 Total capital 10,098,273,768 12,602,114,192 2,503,840,430 19.87 liabilities ( Source: Business result statement –Accounting Department) In order to make an overall assessment of the operation efficiency of Yamaguchi in 2013 and 2014, the following business results tables are used as a foundation to evaluate Student: Nguyen Thi Nhu Hoa 14 Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang Table 1.2: Company’s business results in the period of 2013 – 2014 No Indicators 2013 (VND) 2014 (VND) Sales of goods and services providers 11,535.335,095 14,089,414,467 Cost of goods sold 9,267.231.952 9,331,281,404 Gross profit from sales of goods and service 2,268,103.143 4,758,133,063 providers Revenue from financing activities 42,393,245 11,853,060 Financial cost 60,470,033 190,961,984 General and administrative cost 2,192,647,419 4,357,858,799 Profit before tax 54,156,144 149,320,962 Corporate income tax 9,477,325 58,580,241 Profit after tax 44,678,819 90,740,721 ( Source: Business result statement –Accounting Department) 2.2.2 2013 – 2014 business results analysis Data presented in the tables above have indicated that the company has successfully managed its business operations Almost creatia in 2014 recorded a significant increase compared to 2013 Total capital raised in the period of 2013 – 2014, up 19.78% It means that it can meet demands of the company’s business activities Its equity increased in 2014, up 7.52% compared to 2013, which showed that the company is manufacturing and trading effectively It has its self – control in finance to pay and invest in the expanding business Liabilities grew 39.44% against the prevous year Given demand of expanding the Yamaguchi company’s business with an extra workshop, they increased The company proved its reputation with its partners In the stucture of liabilities, short term liabilities went up rapidly but long term liabilities fell versus 2013, which showed the ability of fast payment and revolving capital and high business efficiency Although the revenue from financing activities declined, the sales of goods and services providers still increased Other profit reached VND 71,844,378 million in 2014, up 20 times year-on-year (VND 3,222,792 million in 2013) 2014 pre-tax profit recorded VND 149,320,962 million, rising 2.7 times compared to 2013( VND 54,156,144 million in 2013) Aftertax profit is VND 90,740,721 million rose double year on year (VND 44,678,819 Student: Nguyen Thi Nhu Hoa 15 Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang million in 2013) Corporate income tax and general and administrative cost went up strongly from VND 9,477,325 and VND 60,470,033 to VND 58,580,241 and VND 190,961,984 respectively in 2013 - 2014 The indicators of revenue and profit mostly went up steadily, indicating the continuously reinforced management efficiency of the company Its revenue increased thanks to larger customers systems, methods of advertisements such as newspaper, radio or internet and social network 2.2.3 Structure of human resources According to the statistics of the HR department, the amount of staffs is 90 peole in 2014 The offical staffs account for 30% and the employees who work in the workshop make up 70% Table 1.3 Stucture of human resources of Yamaguchi jsc Professional 2013 Number Percentage 2014 Number Percentage resources Level of high school (people) (people) (%) 10 13.16 21 27.63 Intermediate level 18 23.68 8.89 College level 26 34.21 30 33.33 22 28.95 31 34.44 qualification of human Universty level and higher (%) (Source: Administration and HR department) The data of the table 1.3 showed that the quantity and the quality of workers raised increasingly over the years The percentage of staffs who have college and university and higher made up 33.33% and 34.44% respectively in 2014 Although the staffs who hasave college level delined 0.88%, the staffs who have university and higher rose 5.49% The staffs with university works in the office, the staffs having college lever and lower work in the workshops The percentage of labor is quite stable, suitable for requirement of expanding production Human resources are young, active, qualified, creative They can adapt to new things and pioneer in new and challenging sectors The staffs always are arranged to be suitable for their ability, strengths and encourged to improve their levels 2.3 Strengths and weaknesses evaluation Student: Nguyen Thi Nhu Hoa 16 Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang 2.3.1 Business activities and organizational structure a Strengths The first biggest strength is that the processing, providing logistics services works in the past years are quite stable Beacause the company’s capital mainly was pooled and its development, Yamaguchi now provides jobs and pay salaries for employees, ensuring its business stability in the tough economic situation Moreover, the company has a young, creative, active well-trained team, high level with key members who studied and worked in Japan or in Japan joint venture in Vietnam The company often gives amendments to internal management regulations in order to reduce risks, avoid losses, minimize operating costs and ensure the worker’s benefits Additionally, the company builts up a healthy, friendly, fair, happy work enviroment for all of staff Responsibility to the community, enviromental natural protection, no discharge of waste water and toxic emisssions untreated into the enviroment is general propose of the company During its 4-year development, the enterprise has obtained a lot of experiences in organizing several large agreements with home and foreign partners Simultaneously, we can not forget to mention modern technical equipments, manufacturing machines imported from Japan b Weaknesses However, it is necessary to frankly admit that there are also some obstacles that badly affect the company’s business efficiency Firstly, it is the company’s small scale not only at area but at amount of staffs Secondly, the company was not established in long term, so the brand was not powerful like competitors in the market Thirdly, the staffs have shortage of experience, need improving knowledge and practice more Furthermore, the company has been covering high general and administrative expenses despite low revenue from financing activities, which affected bussiness efficency seriously Especially, the company needs to rent offices resulting in bad impacts on its last profit 2.3.2 Using English in business Student: Nguyen Thi Nhu Hoa 17 Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang In the past few years, Vietnam’s economy has strongly integrated into global one, causing increasing demands of high quality human resources that has not only a thorough understanding of specialized affairs but also good foreign languages and soft skills Nowadays, English plays an extremely important role in every enterprise It represents a key offering more opportunities to expand business scale, seek more investors, partners and find out new markets from which improve profitability and production efficiency Performing mainly in mechanics, transport sectors, Vietnam Yamaguchi jsc uses English the most in exporting – importing and providing international transportation services  Exporting – Importing Department English is the main language which is used in transacting with foreign partners to discuss about buying goods, finding agents and supplying international transportation services The staffs in the exporting – importing department can use English well English is used in relating foreign partners to make economic contracts, negotiations of price, method of transport, method of payment, method of time of delivery, etc Beside, the exporting – importing department supplies logistics services, usually exchanges with its own agents oversea to provide the information of clients, prices, customs procedures, etc  Technique Department The technique department supports the business department to install and guide how to use products for clients The staffs of the technique department are equiped technical English They usually translate catalogue and guidelines written by English The manufacture wants them to understand its own products such as functions, configurations, machine’s operations, etc as well as supply customers user’s guide by Vietnamese The company has lately started to seek and maintain relationships with foreign investors Employees of the company are thus trained to negotiate, write emails, communicate and conduct transactions in English Currently, more than half of them are able to fluently communicate and write in English, making cooperation with foreign partners easier than ever The company’s official website, www.yamaguchi.vn is designed and displayed in English and Vietnamese, helping not only Vietnamese but also foreigners easily access and search for information about Yamaguchi company To this end, there has a team Student: Nguyen Thi Nhu Hoa 18 Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang good at English, specializing in writing articles on mechanics, manufacture, business, export - import, transport through their regular actual surveys The articles will then be examined through many steps The approval ones will be officially posted on www.yamaguchi.vn Furthermore, designing website and management software system as required by customers is also implemented completely in English by specialists at Technique Department However, the time and the volume of work is quite much, so the foreign language improvement for the staffs is very difficult Besides, the work enviroment has not brought the opportunities of using English fluently for the staffs Many people are afraid of and not aware of the real importance of English Given the beginning of recruiting, the company did not give requirements of foreign languages, the general English level of the staffs was not high Therefore, it made difficulties in learning professional knowledge from foreign document sources and solving problems which relates to English Being aware of the negative reality, the leaders of Yamaguchi has planned out more English courses alongside professional knowledge training for all employees in the company Currently, it planned to connect with some English training centers in Hanoi to build up some commercial English courses Accordingly, the courses will focus on teaching English communication, negotiation, email writing, contract drafting in order to turn the language into an effective tool for the business Vietnam Yamaguchi also arranges to let employees take part in conferences on sharing learning English experiences, Industry Exhibition of Support Vietnam – Japan held by domestic and foreign organizations, meanwhile support its best in finance, working conditions The company also applies more policies to encourage learning English by offering higher salaries to all officers and staffs so that it is easier and more exciting for them to participate in the activities PART 3: VIETNAM YAMAGUCHI JSC’S EXISTING PROBLEMS 3.1 Yamaguchi’s SWOT model analysis 3.1.1 Strengths (S)  Young , enthusiatic and qualified human resources: The company mainly recruits young and qualified people who meet requirements of the development of young businesses There are 70/90 staffs from 18 to 35 years old and only 20 people from 36 to 45 years old They are willing to acquire knowledge, to Student: Nguyen Thi Nhu Hoa 19 Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang learn They are creative and active, fearfuless of hardship with board of general director to build and develop the brand of the enterprise The General Director also is a young and ambitious person He used to study and work in Japan years ago, so he had asmistrative knowledge and style there He create developing enviroment, career opportunities, especially effectiveness of business activities of the company during the past This is democratic leadership style It means that all of staffs can promote their abilities, ideas, creativeness in the fluctuating world market Espcially, the business enviroment of the company is very active, friendly and positive Before working everyday, the staffs spend 20 minutes sharing their own experience, strories, feelings, etc and read writings which tells positive thought enabling them gain energy to work more effectively  Large market Although the enterprise is fledgling, it dominated its large market, espcially in trading equipments, machines The company won prjects and became a prestigious unit for many individuals and team customers in the country as well as over the world Yamaguchi’s customers are diversified such as individuals, organizations, schools, research institutes and factories, etc  Quality products, buit business culture Yamaguchi’s products are abundant in many fields such as agriculture, industry, health equipments, laboratory equipments, etc with pretigious suppliers Yamaguchi pledges to bring customers original and high quality products Buiding business culture and ethics was taken care of, which created separate cultrue of Yamaguchi, helps it attract and keep customers as well as create effective working enviroment, encourage the staffs to devote to the enterprise 3.1.2 Weaknesses(W)  Capital scale is not large Be a joint stock company with 100% equity, so capital scale of the enterpise is limited, which affects its manufacturing scale Besides, facilities and equipments have not created the best enviroment for the staffs to work the most effectively  Departments have not been specilized The departments still depend on each other quite much, don’t have high specialzation in each one, which affects the effectiveness of the work Student: Nguyen Thi Nhu Hoa 20 Student code: 12D170252 Internship report  Lack of experienced human resources Supervisor: Vu Thi Thi Trang Young human resources is a strength of the enterprise but the company lacks steadily experienced and professional staffs Human resources of the company need training more to gain higher achivements  Marketing activities limited Marketing activities of the enterprise on the market have not gained high effectiveness The company has not focused on promoting advertisement, buiding good relationships with customers The company has not been active in expanding its export market due to limited captial, not building image of the products, the company with customers, not having suitable marketing forms, not researching and analyzing the market deeply Consuming products depends on factors outside very much This is an issue which need to be fixed early to improve the position of the enterprise on the market  Logistics is difficult to compete because of its new operation The enterprise began to exploit logistics service to supply customers in the early of 2014, so the cost for the beginning was quite expensive and it has not brought profit for the company Meanwhile, logistics service is difficult to compete because the logistics companies have opened more and more Limit of young staffs who lack experience to solve problems is a hinder of accessing logistics business market 3.1.3 Opportunities (O)  The development of information technology, traffic system Society is more and more modern, internet is more and more developing Therefore, researching information became more simple The enterprise can contact with its suppliers, customers by emails It not only is convinient to introduce, advertise its products but negotiate, which helps it saves time and money because of unorganizing direct negotiation Social network is popular not only in Vietnam but in the world The company made use of it to advertise itself and its products Traffic systems are improved, so the company can transport goods faster and more convinient  Demand of the market increases more and more Standards of life is higher and higher, which requires good products and services Customers become more and more discerning Simultaneously, industries and services are developing They require many modern machines, equipments to manufacture the most effectively Beside home market, the enterprise also supplies goods for foreign partners such as Japan, Taiwan, etc Therefore, demand of products and services is very large Student: Nguyen Thi Nhu Hoa 21 Student code: 12D170252 Internship report  Supply resource is steady, qualitified Supervisor: Vu Thi Thi Trang The company cooperated with its suppliers in long term, so good sources are stable and qualified Yamaguchi respects its reputation, it always requests its suppliers standards of materials  Opportunities of international cooperation Vietnam intergrates its area and the world economy It became a member of many organizations for economic cooperation and development such as ASEAN, WTO, etc In the next Frebruary, Vietnam is gong to sign The Trans – Pacific Partnership aggreement, the exporting – importing goods barriers will be ejected to creat much developing oppportunities for the enterprise 3.1.4 Threats (T)  Competition is more and more cutthroat In the present economic situation, enterprises are establised more and more Competition becomes more and more cutthroat because the company has to face companies in the same profession but these in different professions Developing economy has no space for poor enterprises Competitors try to improve machines, productivity, quality of products, cost decrease  Demand of customers changes fast Customers always changes their consuming habits They want to use products and services which have higher and higher quality It requires the company to catch even to pioneer in innovation to meet demands of customers  Economy depression In recent years, Vietnamese economy has been influenced by the affect of the globe economy crisis, which make enterprises in the country meet several difficulties 3.2 Some solutions for improving business efectiveness 3.2.1 Solutions for business strategy At the present, before keen competion on the trading market, Yamaguchi needs to have concrete strategies to improve its business effectiveness and competitiveness - Focusing on marketing: Advertising more the Yamaguchi’s image and its brand to customers Especially, the company needs to build a team marketing and saling products This team always are trained to improve their skills, knowledge, to meet the demand of expanding and developing the market - Finding believable suppliers: qualified products, competitive prices for consumers 22 Student: Nguyen Thi Nhu Hoa Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang 3.2.2 Soluttions for declining expense/ rising turnover - Rising turnover by divesifying source of revenue: trading, manufacturing, logistics service Ensuring to provide all of customers’demand - Declining expense by making use of fuel sources of manufacturing, downsizing unnecessary and inefficient positions - Redesigning, automating, simplifing business process professionally to aim to improve labour productivity of each staff 3.2.3 Solutions for training, devloping human resources - With a view to improving level, possibility of profession adaptation of the staffs while and after working at the company, the leaders always have to concern about training staffs of the company - Being positive, cooperating, linking with universities to wait in front for excellent students and take them to the enterprise to work - Deploying criteria for evaluating work effectiveness obiviously in each norm - Building periodic and annual rewarding and punishing machanisms Giving bonus for individuals who have good achivements, bring profit for the enterprise - Creating opportunities for staffs to take part in training, improving English courses every week - In the recruiting process, beside requirements for profession, it is necessary to choose people who have good English levels - Encouraging the staffs to communicate and work by English to improve their levels and build professinal working enviroment CONCLUSION Vietnam Yamaguchi jsc is a young company Although its scale is smaller than companies which are in sectors of processing precision, supplying experiment equipments and logistics services, the company is developing increasingly with its effort, abundant, professional human resources It promises to meet important goal and affirms its position in home market and foreign markets During one month doing the internship as an office staff at the comapny, I possessed the a opportunity to apply the knowledge obtained at university into reality and learn more about styles, attitudes, methods of working, communication in business Student: Nguyen Thi Nhu Hoa 23 Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang environment, generating valuable experiences that helps me give out the clear direction for my future career Through my experiences obtained during the one-month internship and my knowledge background, I conducted this report in order to figure out some existing problems at the company I hope that it would contribute to the unit’s development in the upcoming time I would love to give my sincere thanks to my beloved supervisor – Mrs Vu Thi Thu Trang and all managers and colleges at Vietnam Yamaguchi JSC helping me to accomplish this report Hanoi, February 01, 2016 Student Nguyen Thi Nhu Hoa Student: Nguyen Thi Nhu Hoa 24 Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang REFERENCES We would like to express our gratitude to the following researches for providing the very useful information sources so that we could complete this study: The document http://text.123doc.org/document/2726563-hoan-thien-chinh-sach-trien-khaichien-luoc-kinh-doanh-cua-cong-ty-co-phan-yamaguchi-viet-nam.htm Vietnam Yamaguchi JSC, The financial report of Vietnam Yamaguchi jsc in 2014 Vietnam Yamaguchi JSC, The report of personnel management of Vietnam Yamaguchi jsc in 2014 http://www.yamaguchi.vn/ Richards, Jack C Developing classroom speaking Activities, from Theory to Practice http://professorjackrichards.com Gillham, B ( 2000 ), Developing a Questionnaire, New York: Continuum Gillham, B ( 2000 ), The research Interview, New York: Continuum Student: Nguyen Thi Nhu Hoa 25 Student code: 12D170252 Internship report Supervisor: Vu Thi Thi Trang Thân gửi bạn sinh viên TMU, Chúng trường Anh ngữ Amazing YOU –Chuyên đào tạo phát âm giao tiếp chuẩn giọng Anh Mỹ Trong kỳ thi học kỳ vừa rồi, Trường Anh ngữ Amazing YOU vui đồng hành bạn ƠN TẬP MƠN TIẾNG ANH thơng qua việc chữa chi tiết đề thi năm trước Và hôm nay, Trường Anh ngữ Amazing YOU biết bạn sinh viên năm cuối gặp khó khăn vấn đề làm báo cáo thực tập nên tổng hợp tài liệu gồm 50 Báo cáo thực tập khoa Mong tài liệu giúp bạn đạt kết cao sau tập Thêm nữa, nắm tâm lý lo lắng bỡ ngỡ bạn sinh viên trường, Trường Anh ngữ Amazing YOU trường kết hợp yếu tố nâng cao cạnh tranh bạn sinh viên tham gia thị trường tuyển dụng, 3K + 1N – Kiến thức, kỹ năng, kinh nghiệm, ngoại ngữ Trường Anh ngữ Amazing YOU đào tạo khóa học giao tiếp với lộ trình giúp bạn bước thẳng tới đích “tự tin nói tiếng Anh người ngữ” kết hợp 60% hoạt động thực hành học tiếng Anh qua phim, nói chuyện với người nước ngồi,… 40% lý thuyết giúp bạn áp dụng nhuần nhuyễn tiếng Anh vào thực tế tạo dựng tình yêu với tiếng Anh Đồng thời, kỹ xử lý công việc, xếp quản lý tài liệu,… lồng ghép khéo léo hoạt động lớp học Nếu bạn cảm thấy hứng thú , tham khảo chương trình học Amazing YOU Anh Ngữ Amazing YOU với chất lượng đầu khẳng định nhiều năm liền hy vọng đồng hành bạn TMUer đường chinh phục tiếng Anh Giao tiếp tới Hẹn gặp lại bạn vào ngày không xa đường chinh phục tiếng Anh Giao Tiếp! Mọi thông tin chi tiết xin vui lòng truy cập: Website: http://amazingyou.edu.vn/ Hotline: 04 6675 4455 – 0986 573 689 Trân Trọng, Ban điều hành AMAZING YOU Student: Nguyen Thi Nhu Hoa 26 Student code: 12D170252 ... Trường Anh ngữ Amazing YOU biết bạn sinh viên năm cuối gặp khó khăn vấn đề làm báo cáo thực tập nên tổng hợp tài liệu gồm 50 Báo cáo thực tập khoa Mong tài liệu giúp bạn đạt kết cao sau tập Thêm... http://text.123doc.org/document/2726563-hoan-thien-chinh-sach-trien-khaichien-luoc-kinh-doanh-cua-cong-ty-co-phan -yamaguchi- viet-nam.htm Vietnam Yamaguchi JSC, The financial report of Vietnam Yamaguchi jsc in 2014 Vietnam Yamaguchi JSC, The report of personnel management of Vietnam. .. development of Yamaguchi 1.1.1 General introduction about Yamaguchi Full name of the company YAMAGUCHI VIETNAM JOIN STOCK COMPANY Abbreviated name YAMAGUCHI VIETNAM JSC Type of business Joint stock company