Quản trị kinh doanh luôn là một trong những ngành hấp dẫn các bạn trẻ năng động, đặc biệt trong xu thế hội nhập kinh tế Quốc tế của Việt Nam những năm gần đây. Việc tìm hiểu rõ về ngành Quản trị kinh doanh giúp bạn định hướng nghề nghiệp tốt hơn trước kh

Quản trị kinh doanh luôn là một trong những ngành hấp dẫn các bạn trẻ năng động, đặc biệt trong xu thế hội nhập kinh tế Quốc tế của Việt Nam những năm gần đây. Việc tìm hiểu rõ về ngành Quản trị kinh doanh giúp bạn định hướng nghề nghiệp tốt hơn trước khi quyết định chọn ngành, chọn trường theo học. Chúng ta sẽ từng bước tìm hiểu qua tất cả những thông tin cần thiết, qua đó giúp bạn có cái nhìn rõ ràng hơn về ngành học này.

Chapter 5

Leadership Mind and Heart

Chapter Objectives

Recognize how mental models guide your

behavior and relationships

Engage in independent thinking by staying

mentally alert, thinking critically, and being mindful rather than mindless

Breaking out of categorized thinking patterns and open your mind to new ideas and multiple

perspectives

Begin to apply systems thinking and personal

mastery to your activities at school or work

Exercise emotional intelligence, including being self-aware, managing your emotions, motivating yourself, displaying empathy, and managing

relationships

Apply the difference between motivating others

based on fear and motivating others based on

love

Mental Models

Theories people hold about specific systems in the world and their

expected behavior

Ex 5.2 The Perception Process

Observation via the senses

Screening and selecting

stimuli to process further

Organizing selected data into patterns for interpretation and response Environmental

stimuli

Stereotyping

The tendency to assign a person

to a group or broad category and then to attribute widely held

generalizations about the group

to the individual

Leader’s Mind

Independent thinking

 Questioning assumptions and interpreting data and events according to one’s own beliefs,

ideas, and thinking, rather than pre-established rules or categories defined by others

Mindfulness

 The process of continuously reevaluating

previously learned ways of doing things in the context of evolving information and shifting

circumstances

Systems Thinking

The ability to see the synergy of the whole rather than just the separate elements of a system and to learn to reinforce or change

whole system patterns

Emotional Intelligence

A person’s abilities to perceive,

identify, understand, and

successfully manage emotions in

self and others

Ex 5.5 Eight Families of Emotions

Enjoyment Anger Fear

Disgust Surprise

Shame Sadness

Love

Ex 5.6 The Components of

Emotional Intelligence

Self-Awareness

•Emotional self awareness

•Accurate self-assessment

•Self-confidence

Social Awareness

•Empathy

•Organizational awareness

•Service orientation

Self-Management

•Emotional self-control

•Trustworthiness

•Conscientiousness

•Adaptability

•Optimism

•Achievement-orientation

•Initiative

Relationship Management

•Development of others

•Inspirational leadership

•Influence

•Communication

•Change catalyst

•Conflict management

•Bond building

•Teamwork and collaboration

Types of Motivation

Fear-based Motivation

Motivation based on fear of losing a job

Love-based Motivation

Motivation based on feeling valued in the job