Quản trị kinh doanh luôn là một trong những ngành hấp dẫn các bạn trẻ năng động, đặc biệt trong xu thế hội nhập kinh tế Quốc tế của Việt Nam những năm gần đây. Việc tìm hiểu rõ về ngành Quản trị kinh doanh giúp bạn định hướng nghề nghiệp tốt hơn trước kh

Quản trị kinh doanh luôn là một trong những ngành hấp dẫn các bạn trẻ năng động, đặc biệt trong xu thế hội nhập kinh tế Quốc tế của Việt Nam những năm gần đây. Việc tìm hiểu rõ về ngành Quản trị kinh doanh giúp bạn định hướng nghề nghiệp tốt hơn trước khi quyết định chọn ngành, chọn trường theo học. Chúng ta sẽ từng bước tìm hiểu qua tất cả những thông tin cần thiết, qua đó giúp bạn có cái nhìn rõ ràng hơn về ngành học này.

Organizational Behavior: The

Quest for People-Centered

Organizations and Ethical Conduct

Chapter One

Learning Objectives

LO.1 Define the term organizational behavior, and contrast

McGregor’s Theory X and Theory Y assumptions about

employees.

LO.2 Identify the four principles of total quality management

(TQM).

LO.3 Define the term e-business, and describe the Net

Generation.

LO.4 Contrast human and social capital, and explain why we

need to build both.

LO.5 Define the term management, and identify at least five

of the eleven managerial skills in Wilson’s profile of effective managers.

Learning Objectives (cont.)

LO.6 Characterize 21st-century managers.

LO.7 Describe Carroll’s global corporate social

responsibility pyramid, and discuss the problem of

moral erosion

LO.8 Identify four of the seven general ethical

principles, and explain how to improve an

organization’s ethical climate

LO.9 Describe the sources of organizational

behavior research evidence

The Field of Organizational Behavior

Organizational

Behavior

 Interdisciplinary field

dedicated to better

understanding and

managing people at

work

OB-Related Skills Are the Ticket to Ride

the Virtuous Career Spiral

McGregor’s Theory X and Theory Y

Principles of TQM

1 Do it right the first time to eliminate costly

rework and product recalls.

2 Listen to and learn from customers and

employees.

3 Make continuous improvement an

everyday matter.

4 Build teamwork, trust, and mutual respect

The Strategic Importance and Dimensions of

Human and Social Capital

Skills Exhibited by an Effective

Manager

Teams are pushing aside the individual as the

primary building block of organizations

Command-and-control management is giving way

to participative management and empowerment

Ego-centered leaders are being replaced by

customer-centered leaders

Employees increasingly are being viewed as

internal customers

Evolution of the 21st-Century Manager

A Model of Global Corporate Social

Responsibility and Ethics

Corporate social responsibility (CSR)

to constituent groups in society other than

stockholders and beyond that prescribed by

law or union contract

Carroll’s Global Corporate Social

Responsibility Pyramid

The Magnificent Seven: General Moral

Principles for Managers

A Topical Model for What Lies Ahead