VIETNAM GENERAL CONFEDERATION OF LABOUR TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION DAI HOC TON DUC THANG FINAL REPORT Subject: CHANGE MANAGEMENT APPLYING LEADING CH
The role of lead@rS .- - - 1111111111111 11 11111 1v Tnhh và 20
There are three main unique culture that the company want to emphasize which go along with three types of leaders according to “Senge: dispersed leadership”: local line leaders, executive leaders and network leaders To apply innovations to business operations, leaders need to have certain qualities ° Commercial Applications Leader:
The roles of Network leader are best suited to accomplish this goal based on strong business acumen, strategic thinking, and the ability to navigate market dynamics effectively Network leader have to work well with interfaces and connect dapartments, functions and parties together Therefore they have strong ability to connect and make changes happen across the organization The leader would be responsible for driving a focus on commercial success, profitable, and market-oriented strategies within the organization Furthermore, he has to be responsible for leading market research and analysis to identify customer needs, competitive landscape, and market trends Use data analytics and Al to generate leads more effectively and mine data from existing customers
Instead of having salespeople manually search through sites like LinkedIn for leads, big data analytics can automatically collect relevant lead data ° Customer Service Leader:
Local line leaders are the people who fit this goal because they are the front-line managers who design the products and services and make the core processes work The Customer Service Leader would have a primary focus on creating a customer-centric culture and delivering exceptional customer experiences
One of the works that leaders need to care about and perform is developing and implementing customer service guidelines, standards, and processes throughout the organization Many employees have difficulty accessing these complex databases and new processes For that reason, an open source and leadership orientation is also important in connecting employees and departments In addition, it is necessary to apply advanced technology on establishing feedback mechanisms to gather customer insights and continuously improve service quality ° Innovation Leader:
About the goal of innovation, executive leaders are people who have the right roles to develop the company's creativity because they possess a visionary mindset, strong problem-solving abilities, and the ability to inspire and motivate others Risk-taking and a growth mindset among employees are requirements for innovation Following is supporting research and development activities as well as promoting the introduction of new technologies or methodologies
For example, if the lead qualified enough but they did not convert to a customer, whose fault is due to the weakness in which department? In the old process, each department used separate data and systems, but in the new process, everyone shares data
21 with open source, maximizing connectivity An environment dynamic fair and celebrates learning from failures is also necessary.
The process of going through business change - 2Q QQSSSs se 22
Depending on “Bridges: leading people through transition”, because the company has just experienced a M&A (Acquisition), many changes occur that refer to his three phases of transition: ending, neutral zone and new beginning ° The Ending Phase
Involves letting go of the past and acknowledging the changes that M&A brings It is important to recognize and address such loss and uncertainty that employees may experience during this period
Communication plays an important role in helping employees understand the reasons for an M&A, what it means to the organization, and the opportunities it presents Leaders should provide support and reassurance, allowing employees to express their concerns and feelings As part of this phase, the company may communicate that certain positions will be eliminated or merged, leading to job losses or reassignments Employees who are affected by these changes may experience feelings of uncertainty, loss, and anxiety about their future in the organization ° The Neutral Zone
The company enters a period of transition where new structures, processes, and systems are being established Employees may find themselves in a state of ambiguity as they adjust to new reporting lines and responsibilities
For instance, teams from both companies may need to be integrated, leading to the formation of cross-functional teams and the need to develop new ways of working together Employees may feel a mix of excitement about new opportunities and apprehension about the unknown During this phase, leaders should encourage experimentation, creativity, and flexibility Providing resources, training, and support to help employees navigate the changes can facilitate a smoother transition
During this period, the company starts to settle into the new reality created by the M&A The employees should have a clearer sense of the new direction and their roles within the merged entity The integrated teams have established new routines and are working towards shared goals The company may introduce new initiatives, such as a unified company culture or revised strategic objectives, to align the two merging entities Leaders focus on fostering collaboration, providing training and support for employees to adapt to their new roles, and reinforcing the vision and values of the merged company It is also important to reinforce the shared vision and values of the merged company and encourage collaboration and teamwork.
Inner and Outer leadership through seven stages of change
Depending on “Cameron and Green: inner and outer leadership” there are seven phases of change and we have identified both the outer leadership and inner leadership requirements of a leader of change for each phase
(1) Establishing the need for change
Outer leadership: Leaders need to have owned influence tactics in order to change behaviors and inspire others to take action Understanding and listening to the problem that the company is facing and then there has got to be a way through it and create innovation in this industry Therefore, influencing and understanding are important factors at this stage Besides listening to the opinions of others, the leader also needs to be able to research the problem on his own and persuasive presentation skills
Inner leadership: Leaders need to develop self-awareness and recognize the need for change Reflect on values and beliefs to ensure the change process In addition, leaders need to know how to manage their emotions and prepare their energy and mentality to face the difficulties ahead It must be remembered that to achieve the goal requires maintaining integrity, courage and patience
Outer leadership: Leaders must identify and focus on creating an environment that supports open connection and growth Diplomacy and organization are important at this stage because the leader must chair meetings, connect agendas, and facilitate discussions Not only partnerships but also relationships within teams and departments also need to be tightened Need to put the right person into a suitable team and delegate tasks that match with their potential and abilities
Inner leadership: Leaders should focus on building trust and fostering a mindset within change teams, need to understand team dynamics and manage relationships effectively Factors such as Social and organizational, awareness, self-awareness and adaptability are important in this stage In addition, the leader needs to manage emotions well to be ready to face unexpected situations, knock-backs To do so, taking initiative, having the drive to achieve is indispensable
Outer leadership: Leaders must connect the vision and values with the business's strategy, goals, and culture It plays an important guide in decision-making and provides a sense of direction for the entire organization They need to actively and actively brainstorm, initiate creative and different ideas, accept challenges but within a predictable future Inner leadership: Leaders should ensure their vision reflects their authentic selves and resonates with their core beliefs Explore the personal purpose and meaning to build a solid foundation for creating a compelling vision, need to inspire passion and enthusiasm Strategic thinking and social awareness are essential In addition, this stage also requires the leader to reflect on both himself and the performance of other departments
Outer leadership: At this stage, the leader needs creativity with ways of communicating Leaders must use different types of communication such as two-way communication, encouraging dialogue, and answering questions through various channels such as meetings or platforms This method will help increase the persuasiveness and engagement of the presentation In addition, there needs to be a balance between listening to opinions and being assertive in decisions
Inner leadership: Leaders need to understand that different audiences have different ways of absorbing information, so it is necessary to learn and analyze how to present information so that everyone in the company understands Leaders should actively listen to the concerns and perspectives of others, demonstrating empathy and understanding However, it is also necessary to manage emotions and be prepared to face conflicting opinions and other objections from others
Outer leadership: Outer leadership involves establishing systems, structures and processes to support the effectiveness of an organization's success for the long time Aclear target setting and good delegation play an important role in this step At the same time, Leaders need to monitor whole progress, and provide ongoing support and resources to create a culture that values and rewards initiative and innovation Micromanaging or abdicating are things to watch out for to avoid getting
Inner leadership: Inner leadership involves empowering employees to contribute to the organization's success and nurturing their potential Leaders should create an environment that encourages autonomy, creativity By providing opportunities for skill development, recognizing and rewarding achievements, and fostering a sense of ownership, leaders can inspire and motivate employees to actively participate in achieving the organization's goals
Outer leadership: Encouraging a culture of continuous improvement, fostering adaptability and by playing the sponsorship role well In addition, leaders should use talking, rewarding and sharing success to create mechanisms for ongoing learning and innovation
Inner leadership: Embracing a growth mindset by organizational and social awareness, seeking opportunities for personal and professional development, and adapting to new challenges Leaders keep the original goal in mind and navigate developments based on it
Outer leadership: At this stage, the change has been completed, so what the leader needs to do is review objectively to analyze what has been done well and not Besides, celebrating success and giving positive feedback to the participa ting departments to appreciate everyone's efforts and help raise their spirits before new steps Setting organizational systems, culture, and practices with the change, promoting learning and knowledge sharing, and fostering innovation
Inner leadership: Integrating personal and organizational values, aligning individual and collective goals, and fostering a sense of belonging and community To achieve these requirements, leaders need to have social awareness, empathy, drive to achieve, taking time to reflect and stability of purpose
LESSONS AND CONCLUSION nha 27
Inner-Leadership: Self-AWareneSs cccecceccccceeeeeeeeeeeeeseseeeeeeteeeseeeeeeeeneegs 27
The self-awareness and related self-management abilities that successful school leaders cultivate take a lot of work They are aware that it is an ongoing project that, when put forth, will benefit both themselves and their schools It is crucial that they always understand how to live life in the most sensible and cozy way possible Additionally, it's important to continually develop and refresh their personalities on all levels—physical, mental, emotional, and intellectual—in order to suit the business the best possible and effectively envision, explain, and implement change
These school administrators are comfortable considering "who" they are as leaders and how they have been inspired by other people or events In order to become the leader they truly want to be, they are willing to let go of ways of being that no longer benefit them or others.
Emotional Intelligence: The Empathy Advantage
According to psychologist Daniel Goleman, emotional intelligence may be more important than IQ He describes EQ as a collection of abilities that allow people to comprehend, control, and recognize their own emotions as well as successfully navigate social situations
Your leadership superpower is emotional intelligence Understanding and controlling your emotions while empathizing with others will help you build healthy relationships, deal with disagreements, and establish a welcoming and inclusive school climate
The door to deeper connections is opened by empathy You may establish a setting that fosters the growth and wellbeing of youngsters, parents, and staff by truly understanding their feelings and perspectives
Visionary Leadership: Adapt and lnnovate TS Sn sexy 28 cá - o2 e7 ằ7Ắa
Being flexible and innovative are abilities that all educators, not just principals, should possess We live in a world where technology is always changing and where new teaching methods are continuously being developed Principals must set a good example, show that they are not frightened of change, and implement those improvements in the curriculum and teaching methodology as they become available The world of education is undergoing rapid change Having the ability to manage change to effectively lead the school community through changes
You must channel your passion and match it with the requirements of your school community in order to create a compelling vision Casting a vision is crucial This technique enlivens team members’ passion and turns schools into thriving centers of learning and growth
The 7 Habits of Highly Effective People by Stephen Covey does not have to be read in its whole to improve your life After reading our summary, put some of the above- mentioned exercises to use Once you identify a habit that is beneficial to you, be sure to maintain it by engaging in frequent practice
Every day provides a chance for new beginnings, an opportunity to renew yourself rather than waste yourself All you need is the will, the know-how, and the ability Don't react to situations right away; pause; slow down; and don't Spend some time processing and exercising critical thinking (which entails questioning both your own and other people's preconceptions) Make sure your response is considered and suitable and is not tainted by emotional reactions in the moment
Your growth and progress should be assessed at each stage of your improvement strategy Being regular with your self-evaluations can help you stay accountable for your professional development because improvement takes time
Apply different leadership roles to each work accordingly, and increase the
Each task and job goal has different characteristics and requirements, so forcing to apply only one perspective in leadership will easily lead to ineffectiveness in the face of change Instead of completely depending on the top leader, it is advisable to divide the manager for each part such as Local line leader, Network leader and Executive leader These roles not only focus on doing their job well, but also complement each other
As an example, the Network leader is focused on connecting the parties, while the Local line leader places a high priority on understanding their clients On the other hand, the Local line leaders’ creativity and new perspectives will be applied via the support of the Network leader
6.3.2 Cultivate inner skills and emotions, the role of self-understanding in leadership and external performance
Anyone who experiences periods of disbelief and fear when faced with change However, in order to be an effective leader, they must be able to control their emotions and solve problems effectively Leadership requires both inner and outer characteristics, especially when dealing with change While inner requirements are more difficult to meet and have a greater impact on results, outside skills to recognize and pay attention to
In this case, even if the team leader has excellent presentation abilities, the others will not be able to connect with and be motivated by the problem if the leader lacks confidence and control Therefore, through practices like meditation, self-reflection, and reading, leaders need to develop their own inner being and increase their awareness
CONCLUSION All things considered, visionary administration, successful interaction, emotional intelligence, innovative thinking, cultural competency, educational leadership, effective management of human resources, financial skills, management of change, and involvement of stakeholders will enhance their leadership and lead their school to outstanding performance
Keep in mind that leadership is not an alone venture Build interactions, encourage teamwork, and develop a positive and inclusive atmosphere at school Transparent relationships, empathy for others, acceptance of diversity, and shari ng your perspective are all values Empathy and raising others are key elements of leadership It is about being able to relate to and connect with people in order to empower and inspire them to live their lives Empathic leadership, the growth of deep connections, and the successful development of your school community
In basic terms, the iceberg below the surface is not just made in one day; it is formed and developed over a period of a person's life as a result of social and environmental events, beliefs, and built-in ideas It is essential for leaders to reflect on their own icebergs and how much effect their beliefs have on their management styles and strategy development
In order to succeed in a future society as future managers and leaders, it will be important to determine and develop a unique leadership style
When a leader hopes to achieve a long-lasting change, it matters to gather information from the past, connect it to the current circumstance, and use this knowledge to support the change that is required to improve the future for youngsters
REFERENCES Botelho, G (2021, February 23) Social Awareness: The Ability to Understand and Be Empathetic HR Exchange Network https:/Avww.hrexchangenetwork.com/hr- talent-management/columns/social-awareness-the-ability-to-understand-and- be-empathetic#:~:text=Empathy%20allows%20people%20to%20build
Covey, F (2022) The 7 Habits of Highly Effective People Franklin Covey; www.franklincovey.com https://Awww.franklincovey.com/the-7-habits/
Darby, J (2023, May 16) Conscientiousness Personality Trait Thomas International https:/Avww.thomas.co/resources/type/hr-blog/conscientiousness-personality- trait#:~:text=Often%20described%20as%20%E2%80%9Cthe%20perfect Emotional Self-Management, Adaptability and Meaningful Work (n.d.)
VWww.linkedin.com Retrieved August 18, 2023, from https:/Awww.linkedin.com/pulse/emotional-self-management-adaptability- meaningful-work-daniel-goleman/
Goleman, D (2021) Daniel Goleman — Emotional Intelligence, Social Intelligence, Ecological Intelligence Daniel Goleman https:/(www.danielgoleman.info/ How the Best Leaders Build Trust by Stephen M R Covey @ LeadershipNow (n.d.)
Leadershipnow.com Retrieved August 18, 2023, from https://leadershipnow.com/CoveyOnTrust.html?foclid=lwAR1kGLk65_9Rn8T 3S7msOr-J4HfTHthHukxbW8gliUlobmH9cTzzTeOR6O5yc
How Emotional Self-Control Impacts Your Work (n.d.) VWww.kornferry.com https:/Avww.kornferry.com/insights/this-week-in-leadership/how-emotional- self-control-impacts-your-work
Leadership and Systems Thinking — systems-wise.com (n.d.) Systems-VWise.com Retrieved August 18, 2023, from https://systems-wise.com/leadership-and- systems-thinking/?foclid=lwAR3zpAtRppGDyAsxmto6llz TkflE-
Learning, F T (n.d.) What are the top 5 characteristics of emotional intelligence in good leadership? Www.futuretalentlearning.com Retrieved August 18, 2023, from https:/www.futuretalentlearning.com/future-talent-magazine/what-are- the-top-5-characteristics-of-emotional-intelligence-in-good-leadership
Lanh dao theo nguyén tac - Stephen R Covey (n.d.) Sach Khai Minh - Tri Thue La
Suc Manh Retrieved August 18, 2023, from https:/Avww.sachkhaiminh.com/lanh-dao-theo-nguyen-tac-stephen-covey
Minnesota Department of Education (2020) Mn.gov https://education.mn.gov Personio (2021, June 23) The 6 Goleman Leadership Styles: Which Is Yours? Personio https://www.personio.com/hr-lexicon/six-goleman- leadership-styles/
Rawlings, L.-J (2016, June 21) What is Initiative and Why is It Important? Youth Employment UK https:/Avww.youthemployment.org
Swift, C (2023, April 11) Goleman’s 5 Elements of EO Accipio https:/Awww.accipio.com/eleadership/personal-effectiveness/golemans-5- elements-of-eq/
Tóm tắt 7 Thói Quen Hiệu Qua cua Stephen R Covey | PACE (n.d.)
VWWww.pace.edu.vn Retrieved August 18, 2023, from https:/www.pace.edu.vn/tin-kho-tri-thuc/7-thoi-quen-hieu- qua?fbclid=lwAR3fHmPuqGm1T3es0HBzLmxLKUt-
UL8laM5pJ7zZFK1DkW39IW_-16-K-qSU
Tram (2021, December 31) Tém tat sdch Trén Bước Đường Trở Thành Nhà Lãnh Đạo
Tram Sach https://tramsach.vn/tom-tat-sach-tren-buoc-duong-tro-thanh-nha- lanh- dao/?fbclid=lwAR3t8poCuUJeuDwl8owYZ2VgXdkm1KaXKoen6ukdFA1SS bBsHZluNUJj590