TEST ON ENGLISH FOR BUSINESS (1) QUESTION 1 Situation: You work as the office secretary for the firm Tree Care, which specializes in removing unwanted trees from private gardens. The address of your firm is: Barker’s Yard, Kirby Lane, Hoxley, HX3 2DY You have received the following telephone message from a Ms Tina Garcia “Hello, this is Ms Tina Garcia speaking. I live at number 16 Rosebay Avenue in Hoxley. I have just come home from a short holiday to find the large cherry tree from next door, number 18, in my garden It has broken my fence and damaged a lot of expensive plants as well as cracking my front window What on earth has been going on? Please ring me back as soon as possible. I am not at all happy.” You tried to telephone Ms Garcia but there was no answer. Two of your workmen had cut down a tree into the garden at number 18 on that day, and the wind had caused it to fall of Ms Garcia. You decide to write a letter to her. Task: Write a letter of between 150 and 200 words to apologizing for the trouble Ms Garcia caused. Explain in detail the circumstances of the accident, and say what steps your firm will take to put matters right. Make up any relevant details. QUESTION 2 Situation: You are employed as the manager of a regional parcel delivery company which is looking for new customers. In 3 weeks’ time your main depot will receive a visit from a number of important Task: Write a memo of between 150 and 200 words to your assistant manager, who has been put in charge of the program for the visit. Ask what stage he has reached in planning for the visit, and about: when he will have a draft program ready for you to look at. In your memo you may wish to ask departments which the visitors will be shown staff they can talk to. Make up any relevant details. Lưu ý: Bài làm giống nhau sẽ bị điểm 0. TEST ON ENGLISH FOR BUSINESS (2) QUESTION 1 Situation You work in the Customer Relations Dept of the Musbury Hotel, whose address is 64 Upper ThamesStreet, London EC4 3JY. Mrs Janet Goldberg, a frequent visitor to the hotel, has written to complain about a number of items which appeared on her last bill. She is certain that the bill is wrong. On checking you find that the items should have been on the bill of a Mrs. Jenny Goldblum, who was staying at the hotel at the same time. Task Write an email of between 150 and 200 words apologizing to Mrs Goldberg for the error. Mention the items in detail and tell her how the error occurred. Let her know that the hotel will credit her account for the over-charge and leave her in no doubt that the hotel values her as a customer. Make up any relevant details. QUESTION 2 Situation: For 2 weeks the restaurant and leisure area of your factory will be closed for re-decorating and the installation of new kitchen equipment. You have made arrangements to use the canteen of a company near to your premises. The lunchtime break will be extended by 15 minutes for all workers, to give time for walking to and from the factory. Lunchtime will operate on a rota system, 3 groups at half hour intervals, beginning at 11.30am Task Write a memo of between 150 and 200 words to all supervisors telling them of the new arrangement. It will be their job to inform workers, to organize the rota system, and to ensure that no unnecessary time is spent away from the workplace. Make up any relevant details. Lưu ý: Bài làm giống nhau sẽ bị điểm 0. TEST ON ENGLISH FOR BUSINESS (3) QUESTION 1 Situation Your company, Salford Electrics, uses the Bellway Recruitment Agency to find new staff for your office and typing pool. In the last month they have sent a number of people who have caused problems for your Office Manager Task Write a letter of complaint of between 150 and 200 words to the Managing Director of the Bellway Recruitment Agency. Describe some of the problems caused by the staff they sent to you, and request a meeting at an early date to discuss the difficulties and how they can be solved. You may make up suitable names and addresses. QUESTION 2 Situation: You work in the Marketing Department of a large bakery firm which owns 25 shops in your area. In 2 weeks’ time the firm will celebrate 50 years in business with a Bread for Health Week in the shops. There will be new products for customers to sample, including bread and cakes made from the original recipes. All staff will wear the old- style uniforms of the 1950s. Shop managers have already attended a very successful one-day training course about the new products, the uniforms and customer involvement, to prepare for the event. Task Write a memo of between 150 and 200 words to all shop managers reminding them of the Bread for Health Week. Give them final instructions about arrangements such as product displays and staff preparation to make sure the event is successful with the customers. Make up any relevant details. Lưu ý: Bài làm giống nhau sẽ bị điểm 0. TEST ON ENGLISH FOR BUSINESS (4) Question 1 Situation You work for Advance Computer System Ltd. The company occupies the upper floor of a building which it owns on the outskirts of your town. The ground floor is rented out to Busybee Home Srvice Ltd, who uses the space for storage of cleaning equipment. As your business is going, your company needs the ground floor space for more offices. You want Busybee to vacate in 2 weeks’ time at the end of the rental agreement. Task Write a letter of between 150 and 200 words to the Managing Director of Busybee at their head offices. Explain the situation clearly and, in view of the short notice, offer some form of compensation. Make up suitable names and addresses, and event, any details you think are necessary. Question 2 Situation Edward Bond, Office Manager, says to you “Our company is celebrating 25th anniversary in November. On this special occasion, there will be some special activities for employees of their choice. I’d like you to write a report on their opinions about this and their suggestions on the activities they like. Can you give it to me as soon as possible?” Task Write the appropriate report. Make up any relevant details. Lưu ý: Bài làm giống nhau sẽ bị điểm 0. TEST ON ENGLISH FOR BUSINESS (5) Question 1 Situation You are James Saunders, the Principal of Laburnum School, Forest Road, Worthing, BR63XR. You are planning to invite prominent local people to talk to your final year students about different types of work which they might find worthwhile as future careers this August. You know that Katie Pink, Personnel Manager of Luxury Holidays, 20 Queen Street, Brighton, BRI 6RT is quite suitable for this. Task Write an email to her to invite her to give a talk on job prospects within the travel industry. Inform her any information you find relevant and ask her any equipment which she might need. Make up any relevant details. Question 2 Situation Hannah Stott, your boss says to you, “During the period of lockdown due to Covid-19 pandemic, all staff in your company had to work online. I ‘d like you to look into this situation and write a report about this. I’d like you to look at the staff’s working conditions, their attitudes as well as their difficulties. I ‘d like the report as soon as possible so that we can improve the situation”. Task Write the appropriate report. Make up any relevant details. Lưu ý: Bài làm giống nhau sẽ bị điểm 0.
Trang 1TEST ON ENGLISH FOR BUSINESS (1)QUESTION 1
Situation:
You work as the office secretary for the firm Tree Care, which specializes inremoving unwanted trees from private gardens The address of your firm is:Barker’s Yard, Kirby Lane, Hoxley, HX3 2DY You have received the followingtelephone message from a Ms Tina Garcia “Hello, this is Ms Tina Garcia speaking.I live at number 16 Rosebay Avenue in Hoxley I have just come home from a shortholiday to find the large cherry tree from next door, number 18, in my garden It hasbroken my fence and damaged a lot of expensive plants as well as cracking my frontwindow What on earth has been going on? Please ring me back as soon as possible.I am not at all happy.”
You tried to telephone Ms Garcia but there was no answer Two of your workmenhad cut down a tree into the garden at number 18 on that day, and the wind hadcaused it to fall of Ms Garcia You decide to write a letter to her
Task: Write a letter of between 150 and 200 words to apologizing for the trouble Ms
Garcia caused Explain in detail the circumstances of the accident, and say whatsteps your firm will take to put matters right
Make up any relevant details
QUESTION 2Situation: You are employed as the manager of a regional parcel delivery company
which is looking for new customers In 3 weeks’ time your main depot will receivea visit from a number of important
Task: Write a memo of between 150 and 200 words to your assistant manager,who has been put in charge of the program for the visit Ask what stage he has
reached in planning for the visit, and about: when he will have a draft programready for you to look at In your memo you may wish to ask departments which the
Trang 2visitors will be shown staff they can talk to.Make up any relevant details.
Lưu ý: Bài làm giống nhau sẽ bị điểm 0.
Trang 3TEST ON ENGLISH FOR BUSINESS (2)QUESTION 1
Situation
You work in the Customer Relations Dept of the Musbury Hotel, whose addressis 64 Upper ThamesStreet, London EC4 3JY Mrs Janet Goldberg, a frequentvisitor to the hotel, has written to complain about a number of items whichappeared on her last bill She is certain that the bill is wrong On checking youfind that the items should have been on the bill of a Mrs Jenny Goldblum, whowas staying at the hotel at the same time
TaskWrite an email of between 150 and 200 words apologizing to Mrs Goldberg
for the error Mention the items in detail and tell her how the error occurred Lether know that the hotel will credit her account for the over-charge and leave herin no doubt that the hotel values her as a customer
Make up any relevant details
QUESTION 2Situation:
For 2 weeks the restaurant and leisure area of your factory will be closed for decorating and the installation of new kitchen equipment You have madearrangements to use the canteen of a company near to your premises Thelunchtime break will be extended by 15 minutes for all workers, to give time forwalking to and from the factory Lunchtime will operate on a rota system, 3groups at half hour intervals, beginning at 11.30am
re-Task Write a memo of between 150 and 200 words to all supervisors telling them
of the new arrangement It will be their job to inform workers, to organize therota system, and to ensure that no unnecessary time is spent away from theworkplace
Make up any relevant details
Lưu ý: Bài làm giống nhau sẽ bị điểm 0.
Trang 4TEST ON ENGLISH FOR BUSINESS (3)QUESTION 1
Situation
Your company, Salford Electrics, uses the Bellway Recruitment Agency to findnew staff for your office and typing pool In the last month they have sent anumber of people who have caused problems for your Office Manager
TaskWrite a letter of complaint of between 150 and 200 words to the Managing
Director of the Bellway Recruitment Agency Describe some of the problemscaused by the staff they sent to you, and request a meeting at an early date todiscuss the difficulties and how they can be solved You may make up suitablenames and addresses
QUESTION 2Situation:
You work in the Marketing Department of a large bakery firm which owns 25shops in your area In 2 weeks’ time the firm will celebrate 50 years in businesswith a Bread for Health Week in the shops There will be new products forcustomers to sample, including bread and cakes made from the original recipes.All staff will wear the old- style uniforms of the 1950s Shop managers havealready attended a very successful one-day training course about the newproducts, the uniforms and customer involvement, to prepare for the event
Task Write a memo of between 150 and 200 words to all shop managers reminding
them of the Bread for Health Week Give them final instructions aboutarrangements such as product displays and staff preparation to make sure theevent is successful with the customers
Make up any relevant details
Lưu ý: Bài làm giống nhau sẽ bị điểm 0.
Trang 5TEST ON ENGLISH FOR BUSINESS (4)Question 1
Situation
You work for Advance Computer System Ltd The company occupies the upperfloor of a building which it owns on the outskirts of your town The ground floor isrented out to Busybee Home Srvice Ltd, who uses the space for storage of cleaningequipment As your business is going, your company needs the ground floor spacefor more offices You want Busybee to vacate in 2 weeks’ time at the end of therental agreement
TaskWrite a letter of between 150 and 200 words to the Managing Director of
Busybee at their head offices Explain the situation clearly and, in view of the shortnotice, offer some form of compensation Make up suitable names and addresses,and event, any details you think are necessary
Question 2Situation
Edward Bond, Office Manager, says to you “Our company is celebrating 25th
anniversary in November On this special occasion, there will be some specialactivities for employees of their choice I’d like you to write a report on theiropinions about this and their suggestions on the activities they like Can you give itto me as soon as possible?”
Task
Write the appropriate report Make up any relevant details
Lưu ý: Bài làm giống nhau sẽ bị điểm 0.
Trang 6TEST ON ENGLISH FOR BUSINESS (5)Question 1
Situation
You are James Saunders, the Principal of Laburnum School, Forest Road,Worthing, BR63XR You are planning to invite prominent local people to talk toyour final year students about different types of work which they might findworthwhile as future careers this August You know that Katie Pink, PersonnelManager of Luxury Holidays, 20 Queen Street, Brighton, BRI 6RT is quite suitablefor this
Task
Write an email to her to invite her to give a talk on job prospects within the travelindustry Inform her any information you find relevant and ask her any equipmentwhich she might need
Make up any relevant details
Question 2Situation
Hannah Stott, your boss says to you, “During the period of lockdown due toCovid-19 pandemic, all staff in your company had to work online I ‘d like you tolook into this situation and write a report about this I’d like you to look at thestaff’s working conditions, their attitudes as well as their difficulties I ‘d like thereport as soon as possible so that we can improve the situation”
Task
Write the appropriate report Make up any relevant details
Lưu ý: Bài làm giống nhau sẽ bị điểm 0.
BÀI LÀM:Đề 1: Thư xin lỗi khách hàngTree Care Ltd
Trang 7Barker’s YardKirby LaneHoxley HX3 2DY16th September 2024Ms Tina Garcia16 Rosebay AvenueHoxley HX4 5LPDear Ms Garcia,We sincerely apologize for the inconvenience caused by the fallen cherry tree fromnumber 18 Rosebay Avenue Unfortunately, during the tree removal processconducted by two of our workmen, strong winds unexpectedly caused the tree tofall into your garden, damaging your fence, several plants, and cracking your frontwindow.
We completely understand your frustration and are deeply sorry for the damageand disruption this has caused Please be assured that we will take immediate stepsto rectify the situation We will repair your fence and window at our expense andoffer compensation for the damage to your plants Additionally, our team will visityour property to ensure all issues are addressed promptly and professionally
Once again, we extend our sincerest apologies for the trouble caused andappreciate your understanding We are committed to ensuring this matter isresolved to your satisfaction
Yours sincerely,[Your Name]Office Secretary, Tree Care LtdĐề 2: Memo yêu cầu báo cáo tiến độMemo
To: Assistant Manager
Trang 8From: [Your Name], ManagerDate: 16th September 2024Subject: Progress on Planning for Important VisitorsI hope everything is progressing smoothly for the upcoming visit of our importantclients in three weeks Could you kindly update me on the current stage of theplanning process?
Specifically, I would like to know when you expect to have a draft program readyfor me to review It would also be helpful to confirm which departments thevisitors will be shown, and if you have identified staff members who caneffectively engage with them We need to ensure the visit runs smoothly and leavesa positive impression on our guests
Looking forward to your update.Best regards,
[Your Name]ManagerĐề 3: Thư phàn nàn về nhân viên được cung cấpSalford Electrics
12A Market StreetSalford, SL2 4YT16th September 2024To: The Managing DirectorBellway Recruitment Agency5 King’s Road
Manchester, M3 1REDear Sir/Madam,I am writing to express my concern regarding the quality of the staff your agencyhas sent to us over the past month Several individuals have caused issues that have
Trang 9disrupted the efficiency of our office For example, one employee lacked the basictyping skills required for the job, and another frequently arrived late, whichaffected our daily operations.
We value our partnership with Bellway Recruitment Agency, but this situation isunacceptable I would appreciate it if we could arrange a meeting at your earliestconvenience to discuss how we can address these issues and prevent furtherdisruptions
Thank you for your prompt attention to this matter.Yours sincerely,
[Your Name]Manager, Salford ElectricsSố từ: 146 từ
Đề 4: Thư yêu cầu trả lại mặt bằngAdvance Computer System Ltd45 Meadow Lane
Northfield, NT4 3BY16th September 2024To: The Managing DirectorBusybee Home Service LtdHead Office
23 Oak StreetNorthfield, NT4 5JLDear Sir/Madam,I am writing to inform you that, due to the expansion of our business, we requirethe ground floor space currently rented by your company for additional officespace As the rental agreement will end in two weeks, we kindly request that youvacate the premises by that time
Trang 10We understand that this notice may be shorter than anticipated, and ascompensation for any inconvenience caused, we are willing to offer a paymentequivalent to one month’s rent We hope this will assist in covering any costsrelated to relocating your equipment.
Please let us know if you require any further information or assistance during thetransition We appreciate your understanding and cooperation in this matter
Yours sincerely,[Your Name]Managing Director, Advance Computer System LtdĐề 5: Thư mời thuyết trình về ngành du lịch
Laburnum SchoolForest RoadWorthing, BR6 3XR16th September 2024To: Ms Katie PinkPersonnel ManagerLuxury Holidays20 Queen StreetBrighton, BRI 6RTDear Ms Pink,I hope this message finds you well I am writing to invite you to speak to our final-year students at Laburnum School this coming August We are organizing a seriesof talks to introduce students to various career opportunities, and we believe thatyour expertise in the travel industry would provide valuable insights for them.The event will take place at our school, and we would be delighted if you couldshare your knowledge on job prospects within the travel industry Please let us
Trang 11know if you have any specific equipment or materials you may need for yourpresentation.
We are excited at the prospect of your participation and look forward to yourpositive response Please feel free to contact us if you require any furtherinformation
Yours sincerely,James SaundersPrincipal, Laburnum School***CÁC BẢN KHÁCĐề 1 - Bài 1: Thư xin lỗi khách hàngTree Care Ltd
Barker’s YardKirby LaneHoxley HX3 2DY16th September 2024Ms Tina Garcia16 Rosebay AvenueHoxley HX4 5LPDear Ms Garcia,We sincerely apologize for the fallen cherry tree that caused damage to yourproperty During routine work at number 18 Rosebay Avenue, strong windsunexpectedly pushed the tree into your garden, damaging your fence and frontwindow
We deeply regret this incident and assure you that all necessary repairs will becarried out at our expense Additionally, we will compensate you for the damage toyour plants Our team will inspect your property thoroughly to ensure all issues areresolved
Trang 12Thank you for your understanding, and we are committed to resolving this matterto your satisfaction.
Yours sincerely,[Your Name]Office Secretary, Tree Care LtdSố từ: 127 từ
Đề 1 - Bài 2: Thư xin lỗi khách hàngTree Care Ltd
Barker’s YardKirby LaneHoxley HX3 2DY16th September 2024Ms Tina Garcia16 Rosebay AvenueHoxley HX4 5LPDear Ms Garcia,We apologize for the damage caused by the cherry tree from number 18 that fellinto your garden The wind unexpectedly knocked down the tree while our teamwas removing it, resulting in damage to your fence, plants, and window
Please accept our sincerest apologies for this inconvenience We will cover the costof all repairs and replacement of your plants, ensuring that everything is restored toits original condition
Once again, we apologize and thank you for your patience as we work to resolvethis matter
Yours sincerely,[Your Name]Office Secretary, Tree Care Ltd
Trang 13Số từ: 123 từĐề 1 - Bài 3: Thư xin lỗi khách hàngTree Care Ltd
Barker’s YardKirby LaneHoxley HX3 2DY16th September 2024Ms Tina Garcia16 Rosebay AvenueHoxley HX4 5LPDear Ms Garcia,We are extremely sorry for the accident involving the cherry tree that damagedyour property During the scheduled removal of the tree next door at number 18, anunexpected gust of wind caused it to fall into your garden, breaking your fence andwindow, and harming your plants
We understand how frustrating this must be for you We will ensure all necessaryrepairs are made and offer full compensation for the damage Our team will visitsoon to assess the situation and proceed with fixing everything
Thank you for your understanding, and we truly regret the inconvenience.Yours sincerely,
[Your Name]Office Secretary, Tree Care LtdSố từ: 138 từ
Đề 1 - Bài 4: Thư xin lỗi khách hàngTree Care Ltd
Barker’s YardKirby Lane
Trang 14Hoxley HX3 2DY16th September 2024Ms Tina Garcia16 Rosebay AvenueHoxley HX4 5LPDear Ms Garcia,We sincerely apologize for the unfortunate incident that occurred while we wereremoving a tree at number 18 Rosebay Avenue The wind unexpectedly caused thetree to fall into your garden, damaging your fence, plants, and window.
We will immediately arrange for repairs and provide compensation for thedamaged plants We understand the inconvenience this has caused and assure youthat our team will work diligently to restore your garden and property to itsprevious condition
Please accept our heartfelt apologies, and thank you for your understanding.Yours sincerely,
[Your Name]Office Secretary, Tree Care LtdSố từ: 130 từ
Đề 1 - Bài 5: Thư xin lỗi khách hàngTree Care Ltd
Barker’s YardKirby LaneHoxley HX3 2DY16th September 2024Ms Tina Garcia16 Rosebay AvenueHoxley HX4 5LP