LTTN 01 Câu hỏi 1 Paragraph 1 in a letter of request is to a Reiterate action andor thank b Provide contact information c Cover relevant background information and details d Request specific informat.
LTTN 01 Câu hỏi Paragraph in a letter of request is to a Reiterate action and/or thank b Provide contact information c Cover relevant background information and details d Request specific information or action Câu trả lời Câu hỏi In a letter of complaint, we describe the cause and effect in a Problem Câu trả lời b Background c Warning d Solution Câu hỏi When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could a Ignore the complaint b Reject the complaint Câu trả lời c Accept the complaint d Do nothing Câu hỏi Câu trả lời Paragraph in a letter of request is to a Request specific information or action b Provide contact information c Cover relevant background information and details Câu trả lời d Reiterate action and/or thank Câu hỏi Dear Sir/Madam is the salutation …… of the business letter a Not necessary b In the middle c At the beginning Câu trả lời d At the end Câu An application letter is divided into Chọn câu trả lời: a Four paragraphs Câu trả lời b Five paragraphs c Three paragraphs d Two paragraphs Câu hỏi Paragraph in a letter of request is to a Provide contact information b Request specific information or action c Cover relevant background information and details d Reiterate action and/or thank Câu trả lời Câu hỏi A letter of complaint usually consists of a parts b parts Câu trả lời c parts d parts Câu hỏi Paragraph in a letter of request is to a Reiterate action and/or thank b Cover relevant background information and details c Provide contact information Câu trả lời d Request specific information or action Câu hỏi The statement “I look forward to receiving your explanation of these matters.” is in a Background b Solution c Problem d Closing Câu trả lời Câu hỏi 10 If the letter is going to someone whose name you know, you can begin with a Dear Sir or Dear Madam or Dear Sir/Madam b Dear Mr John/ Ms Marry, …… c Dear John/ Marry d Dear Mr / Ms Brown Câu trả lời LTTN 02 Câu The expression “If you have questions about (my request / my order), please contact me at…” is used to a Request specific information or action b Reiterate action and/or thank c Cover relevant background information and details d Provide contact information Câu trả lời Câu hỏi The statement “Please send us a corrected invoice for $9,479.” is in a Background b Solution Câu trả lời c Problem d Closing Câu hỏi When we received a complaint letter, if we are sure that we are at fault, we should a Accept the complaint Câu trả lời b Reject the complaint c Do nothing d Ignore the complaint Câu Business letters are usually quite formal in style, so we should a Avoid writing sentences that are too long Câu trả lời b Write sentences that include complicated or unnecessary language c Use verbs in passive forms d Use contractions Câu We write memos with purpose and make that purpose known in the a Second paragraph b Fourth paragraph c First paragraph Câu trả lời d Third paragraph Câu The heading segment should include a From, Date, b To, Date, c To, From, Date d To, From, Date, Subject Câu trả lời Câu hỏi The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in a Closing b Problem c Solution d Background Câu trả lời Câu hỏi Paragraph in an application letter is a To state your enthusiasm and interest Câu trả lời không b To ask for an interview c To state that you are applying for the job d To describe your practical work experience Câu trả lời Câu hỏi In a letter of complaint, we describe what is expected from the recipient in a Background b Solution Câu trả lời không c Problem d Closing Câu trả lời Câu hỏi 10 If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase: a Bests regards b Yours sincerely c Best wishes d Yours faithfully Câu trả lời LTTN 03 Câu hỏi A memo contains a From, Date, , and Message sections b To, From, Date, Subject Headings, and Message sections Câu trả lời c To, From, Date, and Message sections d To, Date, , and Message sections Câu hỏi If your memo is longer than a page, you may want to include a separate … a Summary segment Câu trả lời b Discussion segment c Opening segment d Closing segment Câu hỏi The 'Subject' section in a memo contains a The name of the sender b The main idea Câu trả lời c The name of the receiver d The date Câu hỏi The 'To' section in a memo contains a The name of the sender b The main idea c The date d The name of the receiver Câu trả lời Câu hỏi We clearly state the purpose of communication in the a “From” section b Subject line Câu trả lời c “To” section d “Date” section LTTN 04 Câu hỏi The expression “Looking forward to your reply……….” in an email is in the a Salutation b Opening c Headline d Conclusion Câu trả lời Câu hỏi The expression “Yours sincerely.” in an email is a very formal and rarely used a.Close Câu trả lời b Salutation c Opening d Headline Câu hỏi The Subject Line in an email is the a Salutation b Closing c Opening d Headline Câu trả lời Câu hỏi The expression “Hope to hear from you soon ” in an email is an informal a Opening b Headline Câu trả lời không c Salutation d Conclusion Câu trả lời Câu hỏi The expression “I am writing to……….” in an email is in the a Closing b Opening Câu trả lời c Salutation d Headline LTTN 04 Câu hỏi The expression “Hi/Hello + name ……….” in an email is an informal a Opening b Conclusion c Headline d Salutation Câu trả lời Câu hỏi One of the advantages of emails over normal “snail- mail” letters is that they are … a Quick and direct Câu trả lời b Slow but direct c Quick and indirect d Quick or direct Câu hỏi The Subject Line in an email should be a Short Câu trả lời b Indirect c Informal d Long Câu hỏi The expression “I am writing to……….” in an email is in the a Opening Câu trả lời b Headline c Closing d Salutation LTTN 06 Câu hỏi There should be … sub-sections in a report a Câu trả lời b c d Câu hỏi The expression “I recommend that ….” is used in a Conclusions b Proceedings c.Findings d Recommendations Câu trả lời Câu hỏi We suggest what action(s) should be done in a.Recommendations Câu trả lời b Findings c.Conclusions d Proceedings Câu trả lời không Câu hỏi We explain what the report is about in a Proceedings b Terms of reference Câu trả lời c Findings d Conclusions Câu hỏi When writing a memo, we should keep paragraphs … a Short Câu trả lời b Long c Formal d Informal câu We explain what the facts mean in a.Recommendations b Findings c Proceedings d.Conclusions Câu trả lời KTTN 01 Câu A memo a Should be signed b Must be signed c Does not need to be signed Câu trả lời d Can’t be signed Câu hỏi There are …… basic reasons to write a memo a Câu trả lời b c d Câu hỏi The 'From' section in a memo contains a The main idea b The name of the sender Câu trả lời c The date d The name of the receiver Câu hỏi A memo is a ……… communication conveying your thoughts, reactions or opinion on something a Short and indirect b Short and to the point Câu trả lời c Long but to the point d Short or to the point Câu hỏi The report ……be signed and dated a Can’t b Mustn’t c Should Câu trả lời d Shouln’t Câu hỏi Reports are matter of fact and to the point Language is therefore …… a Neutral or factual Câu trả lời không b Subjective c Informal d Neutral and factual Câu trả lời Câu 10 When we write a report, presentation and style are a Important Câu trả lời b Not important c Useless d Not necessary Câu Yours sincerely is …… of the business letter a At the beginning b In the middle c At the end Câu trả lời d Not necessary Câu Paragraph in an application letter is a To state your enthusiasm and interest b To describe your practical work experience c To state that you are applying for the job Câu trả lời d To ask for an interview Câu The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to a Reject the complaint b Acknowledge receipt of a complaint letter Câu trả lời c Apologize for the error or fault d Regret the dissatisfaction