Tiếng Anh thương mại – EN51 The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly ” is in Chọn một câu trả lời a Problem b Closing c Ba[.]
Tiếng Anh thương mại – EN51 The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in Chọn câu trả lời: a Problem b Closing c Background Câu trả lời d Solution Phản hồi The corect answer is : Background Reference : Textbook: Writing Business English – Lesson If you know the name of the recipient, you end the letter with Chọn câu trả lời: a Best wishes b Yours faithfully c Bests regards d Yours sincerely Câu trả lời Phản hồi The corect answer is : Yours sincerely Reference : Textbook: Writing Business English – Lesson Dear Sir/Madam is the salutation …… of the business letter Chọn câu trả lời: a At the end b Not necessary c At the beginning Câu trả lời d In the middle Phản hồi The corect answer is : At the beginning Reference : Textbook: Writing Business English – Lesson Yours sincerely is …… of the business letter Chọn câu trả lời: a At the beginning b In the middle c At the end Câu trả lời d Not necessary Phản hồi The corect answer is: At the end Reference : Textbook: Writing Business English – Lesson Paragraph in a letter of request is to Chọn câu trả lời: a Provide contact information Câu trả lời b Cover relevant background information and details c Reiterate action and/or thank d Request speci c information or action Phản hồi The corect answer is : Provide contact information Reference : Textbook: Writing Business English – Lesson The statement “Please send us a corrected invoice for $9,479.” is in Chọn câu trả lời: a Background b Problem c Solution Câu trả lời d Closing Phản hồi The corect answer is : Solution Reference : Textbook: Writing Business English – Lesson When we received a complaint letter, if we are sure that we are at fault, we should Chọn câu trả lời: a Accept the complaint Câu trả lời b Reject the complaint c Do nothing d Ignore the complaint Phản hồi The corect answer is : Accept the complaint Reference : Textbook: Writing Business English – Lesson Paragraph in a letter of request is to Chọn câu trả lời: a Cover relevant background information and details b Request speci c information or action c Provide contact information d Reiterate action and/or thank Câu trả lời Phản hồi The corect answer is Reiterate action and/or thank Reference : Textbook: Writing Business English – Lesson If the letter is going to someone whose name you not know, it starts with Chọn câu trả lời: a Dear Mr / Ms Brown b Dear Sir or Dear Madam or Dear Sir/Madam Câu trả lời c Dear Mr John/ Ms Marry, …… d Dear John/ Marry Phản hồi The corect answer is : Dear Sir or Dear Madam or Dear Sir/Madam Reference : Textbook: Writing Business English – Lesson When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could Chọn câu trả lời: a Ignore the complaint b Accept the complaint c Reject the complaint Câu trả lời d Do nothing Phản hồi The corect answer is : Reject the complaint Reference : Textbook: Writing Business English – Lesson In a letter of complaint, we describe what should be done to solve the problem in a Closing b Solution Câu trả lời c Problem d Background The statement “I look forward to receiving your explanation of these matters.” is in Chọn câu trả lời: a Background b Closing Câu trả lời c Problem d Solution Phản hồi The corect answer is : Closing Reference : Textbook: Writing Business English – Lesson An application letter is Chọn câu trả lời: a To request an action b To apply for a job Câu trả lời c To complain d To make an enquiry Phản hồi The corect answer is: To apply for a job Reference : Textbook: Writing Business English – Lesson A letter of complaint usually consists of Chọn câu trả lời: a parts b parts Câu trả lời c parts d parts Phản hồi The corect answer is: parts Reference : Lecture In a letter of complaint, we describe what is expected from the recipient in Chọn câu trả lời: a Closing Câu trả lời b Problem c Solution d Background Phản hồi The corect answer is : Closing Reference : Textbook: Writing Business English – Lesson In a letter of complaint, we describe the situation in Chọn câu trả lời: a Solution b Background Câu trả lời c Problem d Closing Phản hồi The corect answer is : Background Reference : Textbook: Writing Business English – Lesson If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase: Chọn câu trả lời: a Best wishes b Yours sincerely c Yours faithfully Câu trả lời d Bests regards Phản hồi The corect answer is: Yours faithfully If the letter is going to someone whose name you know, you can begin with Chọn câu trả lời: a Dear Sir or Dear Madam or Dear Sir/Madam b Dear John/ Marry c Dear Mr John/ Ms Marry, …… d Dear Mr / Ms Brown Câu trả lời Phản hồi The corect answer is : Dear Mr / Ms Brown Reference : Textbook: Writing Business English – Lesson In a letter of complaint, we describe the cause and effect in Chọn câu trả lời: a Warning b Background c Solution29/11/2019 d Problem Câu trả lời Phản hồi The corect answer is: Problem Reference : Textbook: Writing Business English – Lesson Paragraph in a letter of request is to Chọn câu trả lời: a Cover relevant background information and details b Reiterate action and/or thank c Provide contact information d Request speci c information or action Câu trả lời Phản hồi The corect answer is : Request speci c information or action Reference : Textbook: Writing Business English – Lesson Paragraph in a letter of request is to Chọn câu trả lời: a Reiterate action and/or thank b Request speci c information or action c Cover relevant background information and details Câu trả lời d Provide contact information Phản hồi The corect answer is : Cover relevant background information and details Reference : Textbook: Writing Business English – Lesson The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to Chọn câu trả lời: a Reject the complaint b Acknowledge receipt of a complaint letter Câu trả lời c Apologize for the error or fault d Regret the dissatisfaction Phản hồi The corect answer is : Acknowledge receipt of a complaint letter Reference : Textbook: Writing Business English – Lesson The expression “I’m writing from and I was wondering if you could…” is used to Chọn câu trả lời: a Provide contact information b Request speci c information or action Câu trả lời c Cover relevant background information and details d Reiterate action and/or thank Phản hồi 29/11/2019 Tiếng Anh thương mại - EN51 - QUANTRI123.COM The corect answer is: Request specic information or action Reference : Textbook: Writing Business English – Lesson The expression “If you have questions about (my request / my order), please contact me at…” is used to Chọn câu trả lời: a Request speci c information or action b Cover relevant background information and details c Provide contact information Câu trả lời d Reiterate action and/or thank Phản hồi The corect answer is: Provide contact information Reference : Textbook: Writing Business English – Lesson Paragraph in an application letter is Chọn câu trả lời: a To state your enthusiasm and interest b To describe your practical work experience c To state that you are applying for the job Câu trả lời d To ask for an interview Phản hồi The corect answer is: To state that you are applying for the job Reference : Textbook: Writing Business English – Lesson Paragraph in an application letter is Chọn câu trả lời: a To describe your practical work experience Câu trả lời b To state your enthusiasm and interest c To state that you are applying for the job d To ask for an interview Phản hồi The corect answer is: To describe your practical work experience Reference : Textbook: Writing Business English – Lesson An application letter is divided into Chọn câu trả lời: a Four paragraphs Câu trả lời b Five paragraphs c Three paragraphs d Two paragraphs Phản hồi The corect answer is: Four paragraphs Reference : Textbook: Writing Business English – Lesson Business letters are usually quite formal in style, so we should Chọn câu trả lời: a Avoid writing sentences that are too long Câu trả lời b Write sentences that include complicated or unnecessary language c Use verbs in passive forms d Use contractions Phản hồi The corect answer is: Avoid writing sentences that are too long Reference : Textbook: Writing Business English – Lesson The ‘From’ section in a memo contains Chọn câu trả lời: a The main idea b The name of the receiver c The name of the sender Câu trả lời d The date Phản hồi The corect answer is: The name of the sender Reference : Textbook: Writing Business English – Lesson We clearly state the purpose of communication in the Chọn câu trả lời: a “To” section b “Date” section c Subject line Câu trả lời d “From” section Phản hồi The corect answer is : Subject lin Reference : Textbook: Writing Business English – Lesson We write memos with purpose and make that purpose known in the Chọn câu trả lời: a Second paragraph b Fourth paragraph c First paragraph Câu trả lời d Third paragraph Phản hồi The corect answer is : First paragraph Reference : Textbook: Writing Business English – Lesson A memo Chọn câu trả lời: a Can’t be signed b Should be signed c Does not need to be signed Câu trả lời d Must be signed Phản hồi The corect answer is: Does not need to be signed Reference : Textbook: Writing Business English – Lesson If your memo is longer than a page, you may want to include a separate … Chọn câu trả lời: a Closing segment b Summary segment Câu trả lời c Discussion segment d Opening segment Phản hồi The corect answer is : Summary segment Reference : Textbook: Writing Business English – Lesson The heading segment should include Chọn câu trả lời: a From, Date, b To, Date, c To, From, Date d To, From, Date, Subject Câu trả lời Phản hồi The corect answer is : To, From, Date, Reference : Textbook: Writing Business English – Lesson When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader Chọn câu trả lời: a Inconvenient b Impolite c Unnecessary d Very eGective Câu trả lời Phản hồi The corect answer is : Very eYective Reference : Textbook: Writing Business English – Lesson There are …… basic reasons to write a memo Chọn câu trả lời: a Câu trả lời b c d Phản hồi The corect answer is: Reference : Textbook: Writing Business English – Lesson A memo contains Chọn câu trả lời: a From, Date, , and Message sections b To, From, Date, Subject Headings, and Message sections Câu trả lời c To, Date, , and Message sections d To, From, Date, and Message sections Phản hồi The corect answer is : To, From, Date, , and Message sections Reference : Textbook: Writing Business English – Lesson The ‘To’ section in a memo contains Chọn câu trả lời: a The date b The main idea c The name of the receiver Câu trả lời d The name of the sender Phản hồi The corect answer is: The name of the receiver Reference : Textbook: Writing Business English – Lesson A memo is a ……… communication conveying your thoughts, reactions or opinion on something Chọn câu trả lời: a Short or to the point b Short and indirect c Long but to the point d Short and to the point Câu trả lời Phản hồi The corect answer is : Short and to the point Reference : Textbook: Writing Business English – Lesson The ‘Subject’ section in a memo contains Chọn câu trả lời: a The date b The name of the sender c The name of the receiver d The main idea Câu trả lời Phản hồi The corect answer is: The main idea Reference : Textbook: Writing Business English – Lesson ……make a memo lengthy Chọn câu trả lời: a Usually b Never Câu trả lời c Always d Often Phản hồi The corect answer is Never Reference : Textbook: Writing Business English – Lesson We should close the memo with a ……… ending that states what actions we want the reader to take Chọn câu trả lời: a Warning b Unfriendly c Threatening d Friendly Câu trả lời Phản hồi The corect answer is: Friendly Reference : Textbook: Writing Business English – Lesson The expression “Hope to hear from you soon ” in an email is an informal Chọn câu trả lời: a Opening b Conclusion Câu trả lời c Headline d Salutation Phản hồi The corect answer is : Conclusion Reference : Textbook: Writing Business English – Lesson The Subject Line in an email should be Chọn câu trả lời: a Informal b Long c Short Câu trả lời d Indirect Phản hồi The corect answer is : Short Reference : Textbook: Writing Business English – Lesson The expression “Just a quick note to……….” in an email is an informal Chọn câu trả lời: a Salutation b Closing c Opening Câu trả lời d Headline Phản hồi The corect answer is : Opening Reference : Textbook: Writing Business English – Lesson The expression “Looking forward to your reply……….” in an email is in the Chọn câu trả lời: a Conclusion Câu trả lời b Salutation c Opening d Headline Phản hồi The corect answer is : Conclusion Reference : Textbook: Writing Business English – Lesson How many types of email are there? Chọn câu trả lời: a b c Câu trả lời d Phản hồi The corect answer is : Reference : Textbook: Writing Business English – Lesson One of the advantages of emails over normal “snail- mail” letters is that they are … Chọn câu trả lời: a Slow but direct b Quick and direct Câu trả lời c Quick or direct d Quick and indirect Phản hồi The corect answer is Quick and direct Reference : Textbook: Writing Business English – Lesson The Subject Line in an email is the Chọn câu trả lời: a Headline Câu trả lời b Salutation c Closing d Opening Phản hồi The corect answer is : Headline Reference : Textbook: Writing Business English – Lesson The expression “Hi/Hello + name ………….” in an email is an informal Chọn câu trả lời: a Opening b Salutation Câu trả lời c Conclusion d Headline Phản hồi The corect answer is : Salutation Reference : Textbook: Writing Business English – Lesson The expression “Yours sincerely.” in an email is a very formal and rarely used Chọn câu trả lời: a Salutation b Headline c Close Câu trả lời d Opening Phản hồi The corect answer is : Close Reference : Reference : Textbook: Writing Business English – Lesson The expression “I am writing to……….” in an email is in the Chọn câu trả lời: a Salutation b Headline c Opening Câu trả lời d Closing Phản hồi The corect answer is : Opening Reference : Textbook: Writing Business English – Lesson When we write a report, presentation and style are Chọn câu trả lời: a Important Câu trả lời b Not important c Useless d Not necessary Phản hồi The corect answer is : Important Reference : Textbook: Writing Business English – Lesson When writing a memo, we should keep paragraphs … Chọn câu trả lời: a Informal b Formal c Short Câu trả lời d Long Phản hồi The corect answer is : Short Reference : Textbook: Writing Business English – Lesson The expression “I recommend that ….” is used in Chọn câu trả lời: a Conclusions b Recommendations Câu trả lời c Findings d Proceedings Phản hồi The corect answer is : Recommendations Reference : Textbook: Writing Business English – Lesson Reports are matter of fact and to the point Language is therefore …… Chọn câu trả lời: a Informal b Neutral and factual Câu trả lời c Neutral or factual d Subjective Phản hồi The corect answer is : Neutral and factual Reference : Textbook: Writing Business English – Lesson We explain what the facts mean in Chọn câu trả lời: a Recommendations b Findings c Proceedings d Conclusions Câu trả lời Phản hồi The corect answer is: Conclusions Reference : Textbook: Writing Business English – Lesson A report requires …….underlined at the top Chọn câu trả lời: a A date b An address c A title Câu trả lời d A name Phản hồi The corect answer is : A title Reference : Textbook: Writing Business English – Lesson We suggest what action(s) should be done in Chọn câu trả lời: a Recommendations Câu trả lời b Conclusions c Proceedings d Findings Phản hồi The corect answer is: Recommendations Reference : Textbook: Writing Business English – Lesson There should be … sub-sections in a report Chọn câu trả lời: a Câu trả lời b c d Phản hồi The corect answer is : Reference : Textbook: Writing Business English – Lesson We explain what the report is about in Chọn câu trả lời: a Conclusions b Findings c Proceedings d Terms of reference Câu trả lời Phản hồi The corect answer is : Terms of reference Reference : Textbook: Writing Business English – Lesson The report ……be signed and dated Chọn câu trả lời: a Shouln’t b Can’t c Should Câu trả lời d Mustn’t Phản hồi The corect answer is : Should Reference : Textbook: Writing Business English – Lesson