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A memo is a ……… communication conveying your thoughts, reactions or opinion on something Chọn câu trả lời: a Long but to the point b Short or to the point c Short and to the point d Short and indirect When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader Chọn câu trả lời: a Inconvenient b Very effective c Impolite d Unnecessary The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in Chọn câu trả lời: a Problem b Closing c Background d Solution If you know the name of the recipient, you end the letter with Chọn câu trả lời: a Best wishes b Yours faithfully c Bests regards d Yours sincerely Dear Sir/Madam is the salutation …… of the business letter Chọn câu trả lời: a At the end b Not necessary c At the beginning d In the middle Yours sincerely is …… of the business letter Chọn câu trả lời: a At the beginning b In the middle c At the end d Not necessary Paragraph in a letter of request is to Chọn câu trả lời: a Provide contact information b Cover relevant background information and details c Reiterate action and/or thank d Request speci c information or action The statement “Please send us a corrected invoice for $9,479.” is in Chọn câu trả lời: a Background b Problem c Solution d Closing When we received a complaint letter, if we are sure that we are at fault, we should Chọn câu trả lời: a Accept the complaint b Reject the complaint c Do nothing d Ignore the complaint Paragraph in a letter of request is to Chọn câu trả lời: a Cover relevant background information and details b Request speci c information or action c Provide contact information d Reiterate action and/or thank If the letter is going to someone whose name you not know, it starts with Chọn câu trả lời: a Dear Mr / Ms Brown b Dear Sir or Dear Madam or Dear Sir/Madam c Dear Mr John/ Ms Marry, …… d Dear John/ Marry When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could Chọn câu trả lời: a Ignore the complaint b Accept the complaint c Reject the complaint d Do nothing In a letter of complaint, we describe what should be done to solve the problem in a Closing b Solution c Problem d Background The statement “I look forward to receiving your explanation of these matters.” is in Chọn câu trả lời: a Background b Closing c Problem d Solution Phản hồi An application letter is Chọn câu trả lời: a To request an action b To apply for a job c To complain d To make an enquiry A letter of complaint usually consists of Chọn câu trả lời: a parts b parts c parts d parts In a letter of complaint, we describe what is expected from the recipient in Chọn câu trả lời: a Closing b Problem c Solution d Background In a letter of complaint, we describe the situation in Chọn câu trả lời: a Solution b Background c Problem d Closing If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase: Chọn câu trả lời: a Best wishes b Yours sincerely c Yours faithfully d Bests regards If the letter is going to someone whose name you know, you can begin with Chọn câu trả lời: a Dear Sir or Dear Madam or Dear Sir/Madam b Dear John/ Marry c Dear Mr John/ Ms Marry, …… d Dear Mr / Ms Brown In a letter of complaint, we describe the cause and effect in Chọn câu trả lời: a Warning b Background c Solution29/11/2019 d Problem Paragraph in a letter of request is to Chọn câu trả lời: a Cover relevant background information and details b Reiterate action and/or thank c Provide contact information d Request speci c information or action Paragraph in a letter of request is to Chọn câu trả lời: a Reiterate action and/or thank b Request speci c information or action c Cover relevant background information and details d Provide contact information The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to Chọn câu trả lời: a Reject the complaint b Acknowledge receipt of a complaint letter c Apologize for the error or fault d Regret the dissatisfaction The expression “I’m writing from and I was wondering if you could…” is used to Chọn câu trả lời: a Provide contact information b Request speci c information or action c Cover relevant background information and details d Reiterate action and/or thank The expression “If you have questions about (my request / my order), please contact me at…” is used to Chọn câu trả lời: a Request speci c information or action b Cover relevant background information and details c Provide contact information d Reiterate action and/or thank Paragraph in an application letter is Chọn câu trả lời: a To state your enthusiasm and interest b To describe your practical work experience c To state that you are applying for the job d To ask for an interview Paragraph in an application letter is Chọn câu trả lời: a To describe your practical work experience b To state your enthusiasm and interest c To state that you are applying for the job d To ask for an interview An application letter is divided into Chọn câu trả lời: a Four paragraphs b Five paragraphs c Three paragraphs d Two paragraphs Business letters are usually quite formal in style, so we should Chọn câu trả lời: a Avoid writing sentences that are too long b Write sentences that include complicated or unnecessary language c Use verbs in passive forms d Use contractions The ‘From’ section in a memo contains Chọn câu trả lời: a The main idea b The name of the receiver c The name of the sender d The date We clearly state the purpose of communication in the Chọn câu trả lời: a “To” section b “Date” section c Subject line d “From” section We write memos with purpose and make that purpose known in the Chọn câu trả lời: a Second paragraph b Fourth paragraph c First paragraph d Third paragraph A memo Chọn câu trả lời: a Can’t be signed b Should be signed c Does not need to be signed d Must be signed If your memo is longer than a page, you may want to include a separate … Chọn câu trả lời: a Closing segment b Summary segment c Discussion segment d Opening segment The heading segment should include Chọn câu trả lời: a From, Date, b To, Date, c To, From, Date d To, From, Date, Subject When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader Chọn câu trả lời: a Inconvenient b Impolite c Unnecessary d Very eGective There are …… basic reasons to write a memo Chọn câu trả lời: a b c d A memo contains Chọn câu trả lời: a From, Date, , and Message sections b To, From, Date, Subject Headings, and Message sections c To, Date, , and Message sections d To, From, Date, and Message sections The ‘To’ section in a memo contains Chọn câu trả lời: a The date b The main idea c The name of the receiver d The name of the sender A memo is a ……… communication conveying your thoughts, reactions or opinion on something Chọn câu trả lời: a Short or to the point b Short and indirect c Long but to the point d Short and to the point The ‘Subject’ section in a memo contains Chọn câu trả lời: a The date b The name of the sender c The name of the receiver d The main idea ……make a memo lengthy Chọn câu trả lời: a Usually b Never c Always d Often We should close the memo with a ……… ending that states what actions we want the reader to take Chọn câu trả lời: a Warning b Unfriendly c Threatening d Friendly The expression “Hope to hear from you soon ” in an email is an informal Chọn câu trả lời: a Opening b Conclusion c Headline d Salutation The Subject Line in an email should be Chọn câu trả lời: a Informal b Long c Short d Indirect The expression “Just a quick note to……….” in an email is an informal Chọn câu trả lời: a Salutation b Closing c Opening d Headline Phản hồi The expression “Looking forward to your reply……….” in an email is in the Chọn câu trả lời: a Conclusion b Salutation c Opening d Headline How many types of email are there? Chọn câu trả lời: a b c d One of the advantages of emails over normal “snail- mail” letters is that they are … Chọn câu trả lời: a Slow but direct b Quick and direct c Quick or direct d Quick and indirect The Subject Line in an email is the Chọn câu trả lời: a Headline b Salutation c Closing d Opening The expression “Hi/Hello + name ………….” in an email is an informal Chọn câu trả lời: a Opening b Salutation c Conclusion d Headline The expression “Yours sincerely.” in an email is a very formal and rarely used Chọn câu trả lời: a Salutation b Headline c Close d Opening Phản hồi The expression “I am writing to……….” in an email is in the Chọn câu trả lời: a Salutation b Headline c Opening d Closing When we write a report, presentation and style are Chọn câu trả lời: a Important b Not important c Useless d Not necessary When writing a memo, we should keep paragraphs … Chọn câu trả lời: a Informal b Formal c Short d Long The expression “I recommend that ….” is used in Chọn câu trả lời: a Conclusions b Recommendations c Findings d Proceedings Reports are matter of fact and to the point Language is therefore …… Chọn câu trả lời: a Informal b Neutral and factual c Neutral or factual d Subjective We explain what the facts mean in Chọn câu trả lời: a Recommendations b Findings c Proceedings d Conclusions A report requires …….underlined at the top Chọn câu trả lời: a A date b An address c A title d A name We suggest what action(s) should be done in Chọn câu trả lời: a Recommendations b Conclusions c Proceedings d Findings There should be … sub-sections in a report Chọn câu trả lời: a b c d We explain what the report is about in Chọn câu trả lời: a Conclusions b Findings c Proceedings d Terms of reference The report ……be signed and dated Chọn câu trả lời: a Shouln’t b Can’t c Should d Mustn’t