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1 The tourism work is often ; every working day is different d varied A flight attendant needs excellent communication skills in order to _ with people from other cultures a interact Basic skills are useful if a passenger gets a health problem on the plane c medical New employees at hotels can earn a while they are learning practical skills d salary Many people consider working in tourism as a option before they find jobs in other industries c temporary The fact that you never know what to at work makes working in tourism interesting c expect The fact that you never know what to at work makes working in tourism interesting c expect Tourism workers should have good a physical condition since the working hours are sometimes d long and hard How you end a covering letter if you know the name of the recipient? c Yours sincerely 10 Good skills help a travel agent effeciently make bookings online a IT 11 Many tourism workers find it unstable to work on contracts c short-term 12 Despite of being at the start, tourism jobs involve a lot of good opportunities for career developments a low-paid 12 As _ from my CV, I speak both English and French fluently b you can see 13 A tour guide needs to be _ in order to help and entertain tourists b energetic 14 My _ include working on the front office schedules and supervises the staff c responsibilities 15 Having excellent _ skills is essential to a travel agent a orgianizational 16 On-the-job _ is one of the benefits for new tourism staff d training 17 Visitors can get _ from hotel reception, taxi drivers, or shop assistants c information 18 Bhutanese men wear a long _ while the women wear the kira a robe 19 A _ is a thin book that gives information or advertises something a brochure 20 I’ll _ your reservation until p.m hold d hold 21 VICs often _ visitors with free maps and travel information d provide 22 Many visitors still prefer face-to-face _ with VICs professionals d contact 23 Para Aifport is spectacular but also _ to land in d scary 24 Happiness, the environment and health are _ to the Bhutanese d important 25 VICs _ visitors to see local sights and attractions d encourage 26 A _ is a place that is interesting to see and visited by many people a sight 27 Bhutan is located in a _ part of the Himalayas a remote 28 With Wi-Fi _ in hotels, visitors can get information 24/7 using their mobile devices c connections 29 Many visitors still prefer face-to-face _ with VICs professionals a contact 30 Happiness, the environment and health are _ to the Bhutanese c important 31 In order to satisfy all kinds of visitors, VICs have to diversify their _ d services 32 Edinburgh Castle stands a testimony to the indomitable spirit of the _ b Scots 33 VICs _ tourism to all kinds of visitors b promote 34 You have to use the tickets by 12 PM because they are not valid in the afternoon a valid 35 Visitors to Bhutan have to pay a/an _of $165 to $200 per day b tourism tax 36 A/ an _ can be a popular place to visit or an activity to c attraction 37 _spirit contributes to the well-being of the Bhutanese people a community 38 Visitors can get _ from hotel reception, taxi drivers, or shop assistants d information 39 What is the second most popular destination to foreign tourists in the USA? a Parks 40 What is NOT a main sector of tourism industry? a Festivals 41 What kind of tourism is the most popular in the world? d Domestic 42 Which is NOT an attraction in Peru? d Camp Nou 43 What does the travel agent say when correcting details? a Actually, it’s Mile, not Mike 44 What is the top region for international tourism? a Europe 45 Where most foreign tourists to the USA spend a third of their money? d In retail stores 46 What does the travel agent say when confirming details? c Yes, that’s correct 47 Which country is the world’s top destination? a France 48 What is the second most popular destination to foreign tourists in the USA? c Parks 49 What is NOT a main sector of tourism industry? b Festivals 50 What is NOT an emerging market for inbound tourism in the USA? a South Korea 51 What should you when dealing with tourists’ questions? c Make sure you understand their questions 52 What makes Cancún Mexico’s leading destionation? b Sandy beaches 53 Which is NOT a tourist attraction in Barcelona? d Stonehenge 54 is the set of bones that supports a human or animal body d Skeleton 55 Please note that mobiles are not inside the museum, so turn yours off b allowed 56 Entrance to the tower costs £5 for adults and £4 for children c Entrance 57 Of which architectural style is Santa Maria del Mar? d Gothic 58 What is NOT a popular reason for travel? a Refuge 59 What is NOT a main sector of tourism industry? c Travel agent 60 What is NOT a popular reason for travel? c Dating 61 What is NOT a popular reason for travel? c Refuge 62 Which is NOT a popular retailer and brand with foreign tourists in the USA? d BBQ 63 What is NOT a main sector of tourism industry? a Restaurants 64 What is a growth market for inbound tourism in the USA? d Australia 65 What does VFR stand for? b Visiting friends and relatives 66 I have _ in working for an international hotel b years’ experience 67 Which is NOT a tourist attraction in Cancún? b Central Park 68 is something that you are not able to understand, explain, or get information about (mystery) a Mystery 69 When did you say Park Güell was declared as a UNESCO World Heritage Site? d In 1984 70 is the period of time when a king or queen rules a country c Reign 71 When was the Tower of London built? c In 1078 72 Hotel guests may complain if hotel facilities don’t _ their expectations c Meet 73 Both business and leisure travellers expect guest rooms with flatscreen TVs or docking stations for portable music players b hi-tech 74 At the end of check-in, the receptionist asks if the guest needs assistance with b luggage 75 Which noun can’t be used with ‘shabby’? b Bill 76 Which step is done after the others at the check-in? a wish the guest an enjoyable stay 77 Which noun can’t be used with ‘noisy’? c Blanket 78 There are complaints about _ events like overpriced items on the bill b unexpected 79 Some _ can show you are listening if you can interrupt the guest’s complaining b Nods 80 Which is NOT a room facility? c pool 81 What does the receptionist when check-in for hotel guests? b Address the guest by name 82 What does the receptionist when check-in for hotel guests? c Address the guest by name 83 Hotel guests are unhappy if the funiture _ old a looks 84 What does a businesswoman want from the hotel? c Laundry service 85 You should show that you understand the situation and the guest’s _ b Feeling 86 Which is NOT a room facility? a pool 87 What is a hotel service? c express check-out 88 What is NOT a hotel facility? b 24-hour front desk 89 Which step of the followings is done first at the check-in? a Confirm reservation details 90 Excuse me, where is the rest room? - _ d I’m afraid there aren’t any toilets here 91 Which is a UNESCO World Heritage Site in London? d The Royal Botanic Gardens at Kew 92 Which is NOT Barcelona’s Must-see attraction? d Old Trafford Stadium 93 What should you when dealing with tourists’ questions? b Make sure you understand their questions ... order to help and entertain tourists b energetic 14 My _ include working on the front office schedules and supervises the staff c responsibilities 15 Having excellent _ skills is essential to... popular destination to foreign tourists in the USA? a Parks 40 What is NOT a main sector of tourism industry? a Festivals 41 What kind of tourism is the most popular in the world? d Domestic 42 Which... popular destination to foreign tourists in the USA? c Parks 49 What is NOT a main sector of tourism industry? b Festivals 50 What is NOT an emerging market for inbound tourism in the USA? a South Korea