Đáp án thi hết môn Tiếng Anh Thương mại

ĐÁP ÁN TRẮC NGHIỆM TIẾNG ANH THƯƠNG MẠI I LTTN 1 When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could a Reject the complaint Câu trả lời b Accept the complaint c Do nothing d Ignore the complaint Business letters are usually quite formal in style, so we should a Use verbs in passive forms b Write sentences that include complicated or unnecessary language c Avoid writing sentences that are too long Câu trả lời d Use contractions Yours sincerely is …… of the business letter a Not necessary b In the middle c At the end Câu trả lời d At the beginning Dear Sir/Madam is the salutation …… of the business letter a In the middle b Not necessary c At the beginning Câu trả lời d At the end Paragraph in a letter of request is to a Cover relevant background information and details b Reiterate action and/or thank c Provide contact information Câu trả lời d Request specific information or action The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in a Background Câu trả lời b Problem c Solution d Closing If you know the name of the recipient, you end the letter with a Yours faithfully b Best wishes c Yours sincerely Câu trả lời d Bests regards The expression “I’m writing from and I was wondering if you could…” is used to a Request specific information or action Câu trả lời b Reiterate action and/or thank c Cover relevant background information and details d Provide contact information If the letter is going to someone whose name you not know, it starts with a Dear Mr / Ms Brown b Dear Sir or Dear Madam or Dear Sir/Madam Câu trả lời c Dear John/ Marry d Dear Mr John/ Ms Marry, …… 10 Paragraph in a letter of request is to a Provide contact information b Reiterate action and/or thank c Cover relevant background information and details Câu trả lời d Request specific information or action 11 The statement “I look forward to receiving your explanation of these matters.” is in a Solution b Closing Câu trả lời c Background d Problem 12 In a letter of complaint, we describe what is expected from the recipient in a Background b Problem c Solution d Closing 13 When we received a complaint letter, if we are sure that we are at fault, we should a Ignore the complaint b Accept the complaint Câu trả lời c Reject the complaint d Do nothing 14 Paragraph in a letter of request is to a Reiterate action and/or thank b Cover relevant background information and details c Request specific information or action Câu trả lời d Provide contact information 15 If the letter is going to someone whose name you know, you can begin with a Dear Mr John/ Ms Marry, …… b Dear Sir or Dear Madam or Dear Sir/Madam c Dear John/ Marry d Dear Mr / Ms Brown Câu trả lời 16 In a letter of complaint, we describe the situation in a Background Câu trả lời b Solution c Problem d Closing 17 Paragraph in an application letter is a To ask for an interview b To state your enthusiasm and interest c To state that you are applying for the job d To describe your practical work experience 18 The expression “If you have questions about (my request / my order), please contact me at…” is used to a Reiterate action and/or thank b Provide contact information Câu trả lời c Request specific information or action d Cover relevant background information and details 19 Business letters are usually quite formal in style, so we should a Avoid writing sentences that are too long Câu trả lời b Use verbs in passive forms c Use contractions d Write sentences that include complicated or unnecessary language 20 The statement “Please send us a corrected invoice for $9,479.” is in a Problem b Closing c Background d Solution Câu trả lời 21 In a letter of complaint, we describe the cause and effect in a Background b Problem Câu trả lời c Solution d Warning 22 An application letter is divided into a Five paragraphs b Two paragraphs c Three paragraphs d Four paragraphs 23 If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase: a Yours faithfully Câu trả lời b Yours sincerely c Best wishes d Bests regards 24 In a letter of complaint, we describe what should be done to solve the problem in a Background b Solution Câu trả lời c Problem d Closing 25 Paragraph in an application letter is a To state that you are applying for the job Câu trả lời b To ask for an interview c To state your enthusiasm and interest d To describe your practical work experience 26 A letter of complaint usually consists of a parts Câu trả lời b parts c parts d parts 27 Paragraph in a letter of request is to a Provide contact information b Cover relevant background information and details c Request specific information or action d Reiterate action and/or thank Câu trả lời 28 An application letter is a To request an action b To make an enquiry c To complain d To apply for a job Câu trả lời 29 The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to a Reject the complaint b Regret the dissatisfaction c Apologize for the error or fault d Acknowledge receipt of a complaint letter Câu trả lời II.LTTN2 30 The expression “Just a quick note to……….” in an email is an informal a Headline b Salutation c Closing d Opening Câu trả lời 31 The expression “Looking forward to your reply……….” in an email is in the a Opening b Salutation c Headline d Conclusion Câu trả lời 32 The expression “Yours sincerely.” in an email is a very formal and rarely used a Close Câu trả lời b Headline c Salutation d Opening 33 The expression “Hope to hear from you soon ” in an email is an informal a Headline b Salutation c Opening d Conclusion Câu trả lời 34 One of the advantages of emails over normal “snail- mail” letters is that they are … a Slow but direct b Quick and direct Câu trả lời c Quick and indirect d Quick or direct 35 The Subject Line in an email is the a Salutation b Opening c Headline Câu trả lời d Closing 36 The Subject Line in an email should be a Informal b Long c Indirect d Short Câu trả lời 37 The expression “Hi/Hello + name ……….” in an email is an informal a Conclusion b Opening c Salutation Câu trả lời d Headline 38 The expression “I am writing to……….” in an email is in the a Headline b Closing c Salutation d Opening Câu trả lời 39 How many types of email are there? a b Câu trả lời c d III.LTTN3 40 The 'Subject' section in a memo contains a The date b The name of the sender c The name of the receiver d The main idea Câu trả lời 41 We clearly state the purpose of communication in the a “Date” section b Subject line Câu trả lời c “To” section d “From” section 42 We should close the memo with a ……… ending that states what actions we want the reader to take a Warning b Friendly Câu trả lời c Unfriendly d Threatening 43 The heading segment should include a To, From, Date b From, Date, c To, Date, d To, From, Date, Câu trả lời 44 The 'From' section in a memo contains a The date b The name of the receiver c The main idea d The name of the sender Câu trả lời 45 When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader a Very effective Câu trả lời b Inconvenient c Impolite d Unnecessary 46 There are …… basic reasons to write a memo a b Câu trả lời c d 47 We write memos with purpose and make that purpose known in the a Third paragraph b Fourth paragraph c Second paragraph d First paragraph Câu trả lời 48 If your memo is longer than a page, you may want to include a separate … a Summary segment Câu trả lời b Discussion segment c Opening segment d Closing segment 49 A memo a Does not need to be signed Câu trả lời b Can’t be signed c Must be signed d Should be signed 50- ……make a memo lengthy a Usually b Always c Often d Never Câu trả lời 51 The 'To' section in a memo contains a The date b The main idea c The name of the receiver Câu trả lời d The name of the sender 52 A memo contains a From, Date, , and Message sections b To, From, Date, , and Message sections Câu trả lời c To, From, Date, and Message sections d To, Date, , and Message sections 53 A memo is a ……… communication conveying your thoughts, reactions or opinion on something a Long but to the point b Short and indirect c Short and to the point Câu trả lời d Short or to the point IV LTTN4 54 When writing a memo, we should keep paragraphs … a Short Câu trả lời b Informal c Formal d Long 55 When we write a report, presentation and style are a Useless b Important Câu trả lời c Not necessary d Not important 56 We explain what the report is about in a Findings b Proceedings c Terms of reference Câu trả lời d Conclusions 57 We suggest what action(s) should be done in a.Recommendations Câu trả lời b.Conclusions c Findings d Proceedings 58 There should be … sub-sections in a report a b Câu trả lời c d 59 The expression “I recommend that ….” is used in a Conclusions b Proceedings c Recommendations Câu trả lời d Findings 60 Reports are matter of fact and to the point Language is therefore …… a Neutral or factual b Neutral and factual Câu trả lời c Informal d Subjective 61 We explain what the facts mean in a Proceedings b Conclusions Câu trả lời c Findings d Recommendations 62 A report requires …….underlined at the top a A name b A title Câu trả lời c A date d An address 63 The report ……be signed and dated a Should Câu trả lời b Shouln’t c Mustn’t d Can’t