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BÀI LUYỆN TẬP TRẮC NGHIỆM 01 LTTN01 1 In a letter of complaint, we describe what should be done to solve the problem in=>Solution 2 The statement “Please send us a corrected invoice for 9,479 ” is in.
BÀI LUYỆN TẬP TRẮC NGHIỆM 01 - LTTN01 In a letter of complaint, we describe what should be done to solve the problem in=>Solution The statement “Please send us a corrected invoice for $9,479.” is in=>Solution In a letter of complaint, we describe the cause and effect in=>Problem A letter of complaint usually consists of=>5 parts Paragraph in a letter of request is to=>Request specific information or action Paragraph in an application letter is=>To state that you are applying for the job Paragraph in a letter of request is to=>Cover relevant background information and details Paragraph in an application letter is=>To describe your practical work experience Paragraph in a letter of request is to=>Provide contact information 10.The expression “If you have questions about (my request / my order), please contact me at…” is used to=>Provide contact information 11.Paragraph in a letter of request is to=>Reiterate action and/or thank 12.When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could=>Reject the complaint 13.If the letter is going to someone whose name you know, you can begin with=>Dear Mr / Ms Brown 14.Dear Sir/Madam is the salutation …… of the business letter=>At the beginning 15.Yours sincerely is …… of the business letter=>At the end 16.If you know the name of the recipient, you end the letter with=>Yours sincerely 17.If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase:=>Yours faithfully 18.Business letters are usually quite formal in style, so we should.=>Avoid writing sentences that are too long 19.If the letter is going to someone whose name you not know, it starts with=>Dear Sir or Dear Madam or Dear Sir/Madam 20.When we received a complaint letter, if we are sure that we are at fault, we should=>Accept the complaint 21.An application letter is divided into=>Four paragraphs 22.The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to=>Acknowledge receipt of a complaint letter 23.The statement “I look forward to receiving your explanation of these matters.” is in=>Closing 24.In a letter of complaint, we describe what is expected from the recipientin=>Closing 25.The statement “I am writing to inform you that the goods we ordered from your company have notbeen supplied correctly.” is in=>Background 26.In a letter of complaint, we describe the situation in=>Background BÀI LUYỆN TẬP TRẮC NGHIỆM 02 - LTTN02 The Subject Line in an email is the=>Headline The Subject Line in an email should be=>Short The expression “Yours sincerely.” in an email is a very formal and rarely used=>Close The expression “Hope to hear from you soon ” in an email is an informal=>Conclusion The expression “I am writing to……….” in an email is in the=>Opening One of the advantages of emails over normal “snail- mail” letters is that they are … =>Quick and direct The expression “Just a quick note to……….” in an email is an informal=>Opening The expression “Hi/Hello + name ……….” in an email is an informal=>Salutation The expression “Looking forward to your reply……….” in an email is in the=>Conclusion 10.How many types of email are there?=>2 BÀI LUYỆN TẬP TRẮC NGHIỆM 03 - LTTN03 The 'From' section in a memo contains=>To, From, Date, Subject The 'From' section in a memo contains=>The name of the sender We should close the memo with a ……… ending that states what actions we want the reader to take=>Friendly The 'To' section in a memo contains=>The name of the receiver We clearly state the purpose of communication in the=>Subject line When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader=>Very effective The 'Subject' section in a memo contains=>The main idea There are …… basic reasons to write a memo=>3 If your memo is longer than a page, you may want to include a separate … =>Summary segment We write memos with purpose and make that purpose known in the=>First paragraph A memo is a ……… communication conveying your thoughts, reactions or opinion on something=>Short and to the point ……make a memo lengthy=>Never BÀI LUYỆN TẬP TRẮC NGHIỆM 04 - LTTN04 We explain what the facts mean in=>Conclusions We suggest what action(s) should be done in=>Recommendations We explain what the report is about in=>Terms of reference Reports are matter of fact and to the point Language is therefore …=>Neutral and factual When writing a memo, we should keep paragraphs ….=>Short There should be … sub-sections in a report=>5 A report requires …….underlined at the top=>A title When we write a report, presentation and style are=>Important The report ……be signed and dated=>Should The expression “I recommend that ….” is used in=>Recommendations BÀI KIỂM TRA TRẮC NGHIỆM 01 - KTTN01 An application letter is=>To apply for a job A memo=>Does not need to be signed If you know the name of the recipient, you end the letter with/ Yours sincerely If the letter is going to someone whose name you not know, it starts with / Dear Sir or Dear Madam or Dear Sir/Madam In a letter of complaint, we describe the cause and effect in/ Problem The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in/ Background An application letter is / To apply for a job The statement “Please send us a corrected invoice for $9,479.” is in/ Solution In a letter of complaint, we describe what should be done to solve the problem in/ Solution In a letter of complaint, we describe what is expected from the recipient/ Closing Paragraph in a letter of request is to/ Cover relevant background information and details Business letters are usually quite formal in style, so we should./ Avoid writing sentences that are too long Paragraph in an application letter is/ To describe your practical work experience When we received a complaint letter, if we are sure that we are at fault, we should/ Accept the complaint The expression “I’m writing from and I was wondering if you could…” is used to/ Request specific information or action The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to/ Acknowledge receipt of a complaint letter In a letter of complaint, we describe what should be done to solve the problem in/ Solution A letter of complaint usually consists of/ Solution An application letter is divided into/ Four paragraphs In a letter of complaint, we describe the situation in/ Background In a letter of complaint, we describe what is expected from the recipient In/ Closing Yours sincerely is …… of the business letter/ At the end When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could/ Reject the complaint If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase: / Yours faithfully How many types of email are there?/ The expression “Hi/Hello + name ……….” in an email is an informal/ Salutation The expression “Hope to hear from you soon ” in an email is an informal/ Conclusion One of the advantages of emails over normal “snail- mail” letters is that they are … / Quick and direct The expression “Yours sincerely.” in an email is a very formal and rarely used/ Close We should close the memo with a ……… ending that states what actions we want the reader to take/ Friendly The 'Subject' section in a memo contains/ The main idea The heading segment should include/ To, From, Date, Subject A memo is a ……… communication conveying your thoughts, reactions or opinion on something/ Short and to the point A memo/ Does not need to be signed Paragraph in a letter of request is to / Reiterate action and/or thank The Subject Line in an email should be/ Short We write memos with purpose and make that purpose known in the/ First paragraph We clearly state the purpose of communication in the/ Subject line We suggest what action(s) should be done in/ Recommendations We explain what the facts mean in/ Conclusions There should be … sub-sections in a report/ The expression “I recommend that ….” is used in/ Recommendations When writing a memo, we should keep paragraphs …./ Short When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader/ Very effective There are …… basic reasons to write a memo/ When we write a report, presentation and style are/ Important Reports are matter of fact and to the point Language is therefore ……/ Neutral and factual A report requires …….underlined at the top/ A title The report ……be signed and dated/ Should