Tiếng anh thương mại en51 Mở Hà Nội E learning

Tiếng anh thương mại en51 Mở Hà Nội E learningTiếng anh thương mại en51 Mở Hà Nội E learningTiếng anh thương mại en51 Mở Hà Nội E learningTiếng anh thương mại en51 Mở Hà Nội E learningTiếng anh thương mại en51 Mở Hà Nội E learningTiếng anh thương mại en51 Mở Hà Nội E learningTiếng anh thương mại en51 Mở Hà Nội E learning

Tiếng Anh thương mại – EN51 A letter of complaint usually consists of parts A memo contains To, From, Date, Subject Headings, and Message sections A memo Does not need to be signed A memo is a …communication conveying your thoughts, reactions or opinion on something Short and to the point A report requires …underlined at the top A title An application letter is divided into Four paragraphs An application letter is To apply for a job Business letters are usually quite formal in style, so we should Avoid writing sentences that are too long Dear Sir/Madam is the salutation …… of the business letter At the beginning 10 How many types of email are there? 11 If the letter is going to someone whose name you not know, it starts with Dear Sir or Dear Madam or Dear Sir/Madam 12 If the letter is going to someone whose name you know, you can begin with Dear Mr / Ms Brown 13 If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase: Yours faithfully 14 If you know the name of the recipient, you end the letter with Yours sincerely 15 If your memo is longer than a page, you may want to include a separate … Summary segment 16 In a letter of complaint, we describe the cause and effect in Problem 17 In a letter of complaint, we describe the situation in Background 18 In a letter of complaint, we describe what is expected from the recipient in Closing 19 In a letter of complaint, we describe what should be done to solve the problem in Solution 20 One of the advantages of emails over normal “snail- mail” letters is that they are Quick and direct 21 Paragraph in a letter of request is to Request speci c information or action 22 Paragraph in an application letter is To state that you are applying for the job 23 Paragraph in a letter of request is to Cover relevant background information and details 24 Paragraph in an application letter is To describe your practical work experience 25 Paragraph in a letter of request is to Provide contact information 26 Paragraph in a letter of request is to Reiterate action and/or thank 27 Reports are matter of fact and to the point Language is therefore …Neutral and factual 28 The ‘From’ section in a memo contains The name of the sender 29 The ‘Subject’ section in a memo contains The main idea …make a memo lengthy Never 30 The ‘To’ section in a memo contains The name of the receiver 31 The expression “Hi/Hello + name …” in an email is an informal Salutation 32 The expression “Hope to hear from you soon ” in an email is an informal Conclusion 33 The expression “I am writing to…” in an email is in the Opening 34 The expression “I recommend that ….” is used in Recommendations 35 The expression “I’m writing from and I was wondering if you could…” is used to Request speci c information or action 36 The expression “If you have questions about (my request / my order), please contact me at…” is used to Provide contact information 37 The expression “Just a quick note to……….” in an email is an informal Opening 38 The expression “Looking forward to your reply……….” in an email is in the Conclusion 39 The expression “Thank you for your letter of … regarding / concerning / in connection with…” is used to Acknowledge receipt of a complaint letter 40 The expression “Yours sincerely.” in an email is a very formal and rarely used Close 41 The heading segment should include To, From, Date, Subject 42 The report ……be signed and dated Should 43 The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in Background 44 The statement “I look forward to receiving your explanation of these matters.” is in Closing 45 The statement “Please send us a corrected invoice for $9,479.” is in Solution 46 The Subject Line in an email is the Headline 47 The Subject Line in an email should be Short 48 There are …… basic reasons to write a memo 49 There should be … sub-sections in a report 50 We clearly state the purpose of communication in the Subject line 51 We explain what the facts mean in Conclusions 52 We explain what the report is about in Terms of reference 53 We should close the memo with a ……… ending that states what actions we want the reader to take Friendly 54 We suggest what action(s) should be done in Recommendations 55 We write memos with purpose and make that purpose known in the First paragraph 56 When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could Reject the complaint 57 When we received a complaint letter, if we are sure that we are at fault, we should Accept the complaint 58 When we write a report, presentation and style are Important 59 When writing a memo, we should keep paragraphs … Short 60 When written properly, memos can be …… in connecting the concern or issue of the writer with the best interests of the reader Very eGective 61 Yours sincerely is …… of the business letter At the end