Internship report dai tai loc computer company limited

The company is considered as an information address reliable in providing quality computer components to customers at a reasonable cost.. Support translation of product-related informati

FACULTY OF ENGLISH LANGUAGE

INTERNSHIP REPORT

DAI TAI LOC COMPUTER COMPANY LIMITED

Student’s full name: Huynh Tran Hoang Vy

Student code: 1911205665

Group: 11

Supervisor: Ho Hai Tien

PHIẾU NHẬN XÉT SINH VIÊN CỦA ĐƠN VỊ THỰC TẬP

H và tên sinh viên: ọ ……… Ngành: Tiếng Anh

Khóa 2019-2023 Khoa: Tiếng Anh

Trường: Đại học Công nghệ TP Hồ Chí Minh – HUTECH

Trong thời gian từ ngày … tháng … năm 2023 đế ngày … tháng … năm 2023n

Tại………

Địa chỉ………

……… Sau quá trình thực tập tại đơn vị ủ c a sinh viên, chúng tôi có m t s nh n xét và ộ ố ậ đánh giá như sau:

1 Công vi c th c tệ ự ập:

………

2 V ý th c tề ứ ổ chức k ỷ luật:

………

3 V tinh thề ần thái độ ọ ập: h c t

………

4 V l i sề ố ống, cách cư xử trong công ty:

………

5 Các nh n xét khác: ậ

………

6. Tổng th i gian ờ thự ập: c t ………tuần

Đánh giá chung cả đợt thực tập

………

Chấm điể : ….…/ 10 m

Cán b ộ hướng d n ẫ

(Ký và ghi rõ h tên) ọ

………, ngày……tháng……năm 2023 Xác nh n cậ ủa đơn vị thự ậc t p (Ký và ghi rõ h tên) ọ

PHIẾU NHẬN XÉT SINH VIÊN

CỦA GIẢNG VIÊN HƯỚNG D N Ẫ

Họ và tên sinh viên:

MSSV:

Lớp:

Đơn vi thực tập:

Giảng viên hướng dẫn:

Đánh giá báo cáo 1. Hình thức trình bày

2 Ngôn ng ữ / văn phong

3 N i dung ộ

4 Kh ả năng trình bày

Đánh giá chung:

Chấm điểm: ……… /10

Tổng điểm thực tập = Điểm đánh giá của công ty =40% + Điểm đánh giá của giảng viên =40% + Điểm tham gia hội thảo =20% Điểm chữ:

2023

Tp Hồ Chí Minh, ngày……tháng … năm

Giảng viên hướng dẫn

(Ký và ghi rõ h và tên)ọ

1

ACKNOWLEDGEMENTS During the four years of studying and training at Ho Chi Minh City University of Technology, I have received a lot of guidance, care and dedicated support from teachers at the school It is my happiness to study at this school I would like to express my deepest gratitude to all the teachers who have taught me during my time at the school for the useful knowledge and valuable lessons that I have received

I would like to thank my instructor, Mr Ho Hai Tien, for guiding and guiding me well in this graduation internship and creating the best conditions for me to successfully complete the report

Besides, I would like to thank Dai Tai Loc Computer Co., Ltd., colleagues and

departments who have always enthusiastically guided and guided me to complete the assigned work, especially Mr Nguyen Van Ngoc - Sales Manager directly guided during the internship at Dai Tai Loc Computer Co., Ltd

Once again, thank you, teachers and agencies and wish you a lot of health and success

in your teaching career, and wish the Board of Directors as well as the staff at Dai Tai Loc Computer Co., Ltd always achieves many successes in work and life, always striving to make your company a leader in Vietnam

Wishing you a lot of health, wish the company more and more development

Table of Contents

1 Introduction 3

2 A brief description of the company 3

3 Internship description 4

4 Knowledge and skills applied during the internship 10

5 Knowledge and skills learned from the internship 10

6 Shortfalls in knowledge and skills 11

7 Extent and purposes of using English during the internship 12

8 Conclusion 12

3

1 INTRODUCTION

In the current period, with the strong development of the technology, the field comes the need to use technology continuously innovated by consumers including individuals and businesses This is a very large and potential piece of cake to exploit and invest in the market providing computer components At the same time, the supply of components has also become more diverse, many businesses invest in the field of wholesale computer components in the national market, the competition is extremely fierce All businesses focus

on developing the variety of products as well as competing on a price to get the best price However, for customers to have a satisfied experience when choosing a component business depends on many factors, price is the first factor to reach customers, followed by the level of customer satisfaction Prestige, warranty policy, discount, customer care, after-sales, After two months of internship, I hope to apply the knowledge learned in university

to work at the company I also look forward to gaining new knowledge and experiences that

I have never known or encountered before Along with that is getting acquainted with the professional working environment and office culture In the process of working, I hope to be able to self-assess my strengths and weaknesses to promote The most valuable experience I will gain through this internship is the practical experience of selling This internship will give me valuable experience to prepare well for my future career

2 A BRIEF DESCRIPTION OF THE COMPANY

Picture 1 Logo of Dai Tai Loc Computer Company Limited

Dai Tai Loc Computer Co., Ltd., formerly known as HD Computer Shop, with the initial scale of just a very small computer parts store, after 10 years of operation Dai Tai

Loc Company has undergone the process of building and developing explosively under the talented leadership of the Board of Directors along with the enthusiastic coordination from the entire staff of the company Dai Tai Loc Computer Co., Ltd is a company specializing in providing products of electronic components, computer lines, peripherals and software, telecommunications The company is considered as an information address reliable in providing quality computer components to customers at a reasonable cost Up to now, the company's scale is still expanding in phases, specifically, it is expected to grow strongly in the period of 2020-2025 and after 2025

3 INTERNSHIP DESCRIPTION

Week 1: From April 3, 2023 to April 7, 2023

TIME INTERNSHIP CONTENT

Monday

03/04/2023

Go to the company to receive a job, do an internship contrac Meet the staff of the departments

Meet Mr Nguyen Van Ngoc to guide the internship, discuss specifically what to do during the internship

Company's name Dai Tai Loc Computer Company Limited

Address No C4/18/5 Pham Hung Street, Binh Hung Commune, B

Chanh District, Ho Chi Minh City, Vietnam Tax code 0312362679

Operation date 2013 07 09/ /

Website https://daitailoc.com/

Hotline 0911 557 666

Email hongtuyenpro@gmail.com

Field activity Business

5

Tuesday

04/04/2023

Learn about the history of establishment and development o Dai Tai Loc Computer Co., Ltd

Read and learn company regulations and take notes Wednesday

05/04/2023

Find out about the company's operations and the Sales department

Learn about the work of the Sales department

Thursday

06/04/2023

Be guided how to sell on the company

Friday

07/04/2023

Learn about using the printer

Guided to find a source of customers

Learn how to organize your customer information records

Week 2: From April 10, 2023 to April 14, 2023

TIME INTERNSHIP CONTENT

Monday

10/04/2023

Listen to the staff in the Sales department instructing the wo experience

Print documents and contracts and store them

Tuesday

11/04/2023

Start calling customer according to data

Take notes of any new problems that arise during the call Wednesday

12/04/2023

Set up a price list according to the price the company has gi

to meet the needs of customers

Thursday

13/04/2023

Call customers according to data

Consulting and answering questions for customers Friday

14/04/2023

Call customers according to data

Support translation of product-related information for customers

Organize your client's files and take note of the customer's requirements

Week 3: From April 17, 2023 to April 21, 2023

TIME INTERNSHIP CONTENT

Monday

17/04/2023

Meeting and consulting, answering questions for customers Tuesday

18/04/2023

Call customers according to data

Support translation of product-related information for customers

Wednesday

19/04/2023

Note the information about the company's new products Prepare a detailed price list to send to customers

Thursday

20/04/2023

Meeting and consulting, answering questions for customers Support translation of product-related information for customers

Organize your client's files and take note of the customer's requirements

Friday

21/04/2023

Create orders for customers this week

Check the information and move on to another department

Week 4: From April 24, 2023 to April 28, 2023

TIME INTERNSHIP CONTENT

Monday

24/04/2023

Join the meeting of the Sales department, listen to advice ab your own advantages and disadvantages after 3 weeks of internship

Continue the daily to call and support customer advice work

7

Tuesday

25/04/2023

Receive and handle customer-related product issues Wednesday

26/04/2023

Call customers according to data

Support translation of product-related information for customers

Thursday

27/04/2023

Answering messages and consulting, answering all question customers

Friday

28/04/2023

Create orders for customers this week

Check the information and move on to another department

Week 5: From May 1, 2023 to May 5 2023 ,

TIME INTERNSHIP CONTENT

Monday

01/05/2023

International Workers’ Day

Tuesday

02/05/2023

Attend the April report meeting and propose the May work p Call customer consultation

Wednesday

03/05/2023

Call to introduce promotions in May to customers

Thursday

04/05/2023

Consulting on new products and supporting the translation o information on products for customers

Friday

05/05/2023

Call to remind customers to add order information if they are missing

Week 6: From May 8, 2023 to May , 2022 12

TIME INTERNSHIP CONTENT

Monday

08/05/2023

Perform the task of introducing products to old customers Consulting suitable solutions to solve purchasing problems f customers

Tuesday

09/05/2023

Call customers according to data

Support translation of product-related information for customers

Wednesday

10/05/2023

Call customers according to data

Support translation of product-related information for customers

Thursday

11/05/2023

Inform customers about invoices and note down problems th need to be resolved

Friday

12/05/2023

Create orders for customers this week

Check the information and move on to another department

Week 7: From May 15, 2023 to May 19, 2023

TIME INTERNSHIP CONTENT

Monday

15/05/2023

Attend content meetings to engage and generate leads Tuesday

16/05/2023

Update and store information about products that customers have ordered from the company into the company's system Wednesday

17/05/2023

Call customers according to data

Support translation of product-related information for customers

Thursday

18/05/2023

Follow up and take charge of orders, support to handle prob arising in the purchase and sale, forward the issues to the department to handle quickly for customers when problems arise

Friday

19/05/2023

Create orders for customers this week

9

Week 8: From May 22, 2023 to May 26, 2023

TIME INTERNSHIP CONTENT

Monday

22/05/2023

Join team meetings to come up with solutions to help the tea work effectively

Call customers according to data

Tuesday

23/05/2023

Update and aggregate customer orders

Check the information and move on to another department Wednesday

24/05/2023

Complete the internship report, send the evaluation sheet to Ngoc to rate and comment

Continue to call to introduce and advise products to custome Translate product information and prices to send to custome Thursday

25/05/2023

Complete all assigned tasks

Handing over customer files and sold invoices in 2 weeks of internship

Friday

26/05/2023

Get back the stamped assessment slip

Goodbye and thank you colleagues in the com pany Complete the internship

4 KNOWLEDGE AND SKILLS APPLIED DURING THE INTERNSHIP

Before I had the opportunity to practice at the company, I also knew about applying practice along with theory to bring high efficiency to any job, but at university, I only had I can study at school and learn more on my own, experience through additional content, knowledge from the outside, on the internet, etc When I get to practice and experience actual work at the company, I have the opportunity to see Receive and re-evaluate the knowledge accumulated at university The teachers have equipped with basic knowledge of English as well as theoretical knowledge in the field of commerce This core knowledge is the basic equipment for me to be recruited and have the opportunity to practice and work at Dai Tai Loc Computer Co., Ltd It makes it easy for me to communicate with foreign customers in a corporate business environment Marketing English is a subject that I have gained a lot of practical knowledge from Because its content provides vocabulary related to the content of the work in sales, captures customer psychology, classifies customers and partially understand customer needs to make recommendations suitable items Moreover, I also know how to communicate in the appropriate language at work thanks to this course The Business Correspondence course helped me in the process of writing a quote letter and thank you letter for placing an order at the company In addition, I have the ability to pick up work quite quickly I am hardworking, diligent and responsible, so I always try to complete the assigned work well The subject of creative thinking and time management skills helps children think and be creative, know how to organize their working time and create effective sales methods With computer science, the skill of using Microsoft office software, this is the subject that I can apply to my business the most from preparing reports, making spreadsheets and excel price lists Finally, the part-time work experience I have accumulated in the sales field helps

me a lot in carrying out the duties of my current job

Although the internship period was short, I also had time to work like a real employee

at the company I have been added a lot of knowledge about sales calls, how to consult products I experienced working in a professional company environment, learned more

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I also learned good qualities from them such as high concentration, responsibility, agility in work

Lessons on how to connect and communicate with customers via phone and email need

to be done properly and I have been guided very conscientiously by the company from the content of the conversation to how to behave and handle development issues generated through indirect communication with customers The way I work with other departments at the company also contributes to my ability to work as a team, promotes the ability to think about solving problems in a lean way, straight to the heart for timely handling

The technology and software equipped at the company also help me to open my eyes and gradually get used to completing the work related to reviewing, processing data, reporting work results in a timely manner as neat and clear as possible

I'm a receptionist intern, so my English range is not wide However, during this internship, I have acquired some knowledge about the field of reception I use English within the scope of the contract, how to use equipment in the company And most importantly, how

to communicate with foreign customers and partners Firstly, I learned and classified contracts

in English to prepare for meetings This helps me better understand the types of contracts Secondly, most of the equipment in the company is in English Such as printers, photocopiers , scanners, etc I need to read and understand the manual in order to use this machine properly And finally, the most important thing, is to communicate with foreign customers and partners Although the number of foreign customers and partners is not much, I still have to learn and improve my English communication ability Knowing the necessary information of the front desk in English, my work is also much more convenient, I communicate with customers more easily and quickly understand their needs the best service This makes it easier for me to handle things