Báo cáo thực tập tốt nghiệp ngoại ngữ organization operation and serving process at sunset beach bar sunset beach resort and spa

LIST OF PICTURES: PART I: INTRODUCTION .4 OBJECTIVE PART II: CONTENT 2.1 Overview Of Sunset Beach Resort & Spa 2.1.1 Background Information 2.1.2 Structure of Management: 2.2 Definition Of Bar 2.2.1 Definition 2.2.2 Types 2.2.3 Bar (Counter) 2.3 Introduce Sunset Beach Bar 2.3.1 Background information 2.3.2 Organizational chart of Bar 2.3.3 Operation 11 2.3.5 The Relationship between Bar and others Department 2.4 Internship Activities: 19 2.5 Useful experiences which I gained during the internship 21 PART III: BENEFITSAND DIFFICULTIES .22 3.1 Benefits which help me complete my practice time 22 3.2 Difficulties 22 3.3 The reasons of problem and solutions: 22 PART IV: CONCLUSION AND SUGGESTIONS 23 4.1 Suggestions for Sunset Beach Bar 23 4.2 Suggestions for An Giang University 23 PART V: CONCLUSION 23 PART VI: REFERENCE .24 ACKNOWLEDGEMENT In order to complete this Internship Report, I was received many helps First of all, I would like to express my deep gratitude to the teacher in Faculty of English Languages, An Giang University, especially Ms Hue, who enthusiastically guided and helped me complete this report Secondly, I am thankful to Sunset Beach Resort & Spa for giving me a chance to work in the company, a professional environment Besides, I also want to show my sincere thanks to Manager and staffs of Sunset Beach Bar for creating favorable conditions for me learn about the activities and organization of a Bar Especially, I will not forget Ms An, a captain, a sister, who always helped and guided me almost all works at the bar I also want to thank friends who share the same dorm with me for helping and taking care of me when I got sick they shared the difficulties when I have pressure at work Finally, I would like to thank my parents who have accompanied me during the years of college; they have taken care of me, helping me have a bright future After finishing this internship process, I gain many useful experiences which help me a lot to find a job in the future Because my own knowledge is still I hope to receive comments from teachers as well as the company LIST OF PICTURES: Picture 1: Reception Area Picture 2: Logo of the Resort Picture Picture 5, 6, and 8: View inside the room Picture 9: Logo of Sunset Beach Bar Picture 10&11: Sunset Beach Bar in the old days (2016) Picture 12&13: The modern Sunset Beach Bar Picture 14&15: Inside the Bar Picture 16&17: The sunset in front of the Bar Picture 18&19: The Author and the sunset Picture 20&21: Filipino band -up of Sunset Beach Bar Picture 24&25: Fire show Picture 26-34: Drinks menu Picture 35-38: Foreigner tourists Diagram 1: The Organization of the Resort Diagram 2: The Organization of the Bar PART I: INTRODUCTION OBJECTIVE During month of working at the bar and completing this report I want to show what I did and learned in the bar I hope it is through this report that the reader are able to understand clearly about the activities and serving process at the bar Moreover, I hope that this internship report will be a useful document for the junior or students who are going to choose Sunset Beach Resort & Spa to practice in the future CONTENTS OF THE REPOT The content of the report is introduce structure of a resort and a bar, practicing process in the bar, the benefits and difficulties during months of probation This report also shows what the author learns after finishing the internship, and some suggestions for the resort PART II: CONTENT 2.1 Overview Of Sunset Beach Resort & Spa 2.1.1 Background Information Picture 1: Reception Area Picture 2: Logo of the Resort Picture 3&4: Sunset Beach Resort & Spa is located in right in the center of bustling Duong Dong Town, on Tran Hung Dao from Phu Quoc Night Market The structure of resort was inspired from the waves of the sea bring the boats reaching to the ocean Picture 5&6: View inside the room Sunset Beach Resort & Spa offers a festive season space with monthly events, preferential treatments, promotions and games for visitors to experience new things when visiting to Phu Quoc Coming to Sunset Beach Resort & Spa, you will experience a new standard of luxury, 5-stars service standard With professional, friendly and hospitable staff, Sunset Beach Resort & Spa promises to bring tourists moments of comfort and happy when indulging in the ideal resort Picture 7&8: View inside the room 118 rooms are designed carefully; even smallest details with 95% of the rooms have the views leading down to the sea All rooms are connected to internet, have an LCD screen, room service, a minibar and modern equipment Classification of room: 13 Deluxe Room 37 Deluxe Ocean View 49 Deluxe Ocean Panorama 11 Sunset Premium Grand Suite Deluxe Family Room Facilities & Services: Sunset Buffet Sunset Beach Bar And Restaurant Hotel Facilities 2.1.2 Structure of Management: Diagram 1: The organization of the resort Cheif Excutive Officer (CEO) Front Office Manager FOM F& B Manager House- Human keeping Manager Resources Manager Bar Manager Assistant Manager Maintence/ Accounting Engineering Manager 2.2 Definition Of Bar 2.2.1 Definition A bar is a long raised narrow table or bench designed for dispensing beer or other alcoholic drinks They were originally chest high, and a bar, often brass, ran the length of the table, just above floor height, for customers to rest a foot on, which gave the table its name Over many years, heights of bars were lowered, and high stools added, and the brass bar remains today The name bar became identified with the business, (also known as a saloon or a tavern or sometimes as a pub or club, referring to the actual establishment, as in pub bar or club bar etc.) is a retail business establishment that serves alcoholic beverages, such as beer, wine, liquor, cocktails, and other beverages such as mineral water and soft drinks Bars often also sell snack foods such as crisps (also referred to as potato chips) or peanuts, for consumption on their premises Some types of bars, such as pubs, may also serve food from a restaurant menu The term "bar" also refers to the countertop and area where drinks are served The term "bar" derives from the metal or wooden bar (barrier) that is often located along the length of the "bar" Bars provide stools or chairs that are placed at tables or counters for their patrons Bars that offer entertainment or live music are often referred to as "music bars", "live venues", or "nightclubs" Types of bars range from inexpensive dive bars to elegant places of entertainment, often accompanying restaurants for dining Many bars operate a discount period, designated a "happy hour" or discount of the day to encourage off-peak-time patronage Bars that fill to capacity sometimes implement a cover charge or a minimum drink -purchase requirement during their peak hours Bars may have bouncers to ensure that patrons are of legal age, to eject drunk or belligerent patrons, and to collect cover charges Such bars often feature entertainment, which may be a live band, vocalist, comedian, or disc jockey playing recorded music Patrons may sit or stand at the counter and be served by the bartender Depending on the size of a bar and its approach, alcohol may be served at the bar by bartenders, at tables by servers, or by a combination of the two The "back bar" is a set of shelves of glasses and bottles behind the counter In some establishments, the back bar is elaborately decorated with woodwork, etched glass, mirrors, and lights 2.2.3 Bar (Counter) The counter at which drinks are served by a bartender is called "the bar" This term is applied, as a synecdoche, to drinking establishments called "bars" This counter typically stores a variety of beers, wines, liquors, and non-alcoholic ingredients, and is organized to facilitate the bartender's work Counters for serving other types of food and drink may also be called bars Examples of this usage of the word include snack bars, sushi bars, juice bars, salad bars, dairy bars, and ice cream sundae bars 2.3 Introduce Sunset Beach Bar Picture 9: Logo of the Bar 2.3.1 Background information Sunset Beach Bar, located on the beach, right beside the outdoor swimming pool, is the most original signature of Sunset Beach Resort & Spa Opened in late 2016, Sunset Beach Bar has constantly been considered one of the best beach bars in Vietnam Picture 10&11: Sunset Beach Bar in the old days (2016) In 2016, Sunset Beach Bar was a small family-model beach bar At the time, although small, the bar attracted a lot of tourists, especially foreign visitors As a result, after only years of operation, the owner decided to rebuild the bar more modern and establish Sunset Beach Resort & Spa Picture 12&13: The modern Sunset Beach Bar Sunset Beach Bar has an ideal location for anyone who wants to experience the famous miraculous sunset The bar was voted one of the most beautiful sunset beaches in Phu Quoc for many years Sunset Beach Bar is currently ranked Top on TripAdvisor (the world's leading and reputable travel website) for evening entertainment services 2.3.2 Organizational chart of Bar Diagram 2: The organization of The Bar Bar Manager Supervisor Captain Hostess Waiter/ Bartender Runner Cashier Waitress Role of each position: - Hostess: A hostess or host greets customers as they enter a restaurant, takes their reservations or puts them on a waiting list, gives them menus and shows them to their seats They may also handle phone calls and customer queries about the restaurant and menu, and assist various restaurant staff when necessary - Waiter/ Waitress: Taking orders from customers, introducing guests to the dishes and drinks that the restaurant serves, or checking the food before handing it out to customers, cleaning up the dining table, change dining utensils for customers or willing to answer customers' questions and answers - Bartender : Making and preparing drinks by request and serving customers at the bar - Runner : Helping to move food and drinks to customers - Cashier : Printing invoices and collecting service charges from customers 2.3.3 Operation Day In the daytime, the bar run as a restaurant, tourists can enjoy European-style dishes from professional chefs Instead of sitting at a restaurant with air-conditioned, we can order and enjoy foods and drinks while watching the sea and feel the sea- breeze Picture 14&15: Inside the Bar Here, diners are served a variety of drinks and wonderful dishes Coming to Sunset Beach Bar & Restaurant, visitors will be enjoyed the delicately processed European-style local seafood dishes, sipping cold beer and watching sunset Picture 16&17: The Sunset in front of the Bar Sunset beach bar is one of the most beautiful places to the one who love taking photos especially catching sunset moments Picture 18&19: The Author and the Sunset Night Sunset Beach Bar not only serves tourists delicious food and wonderful cocktails, the most modern sound system and the top DJs of Sunset Beach Bar will give you a vibrant atmosphere at night with trendy music Every Wednesday and Saturday, from 05:00 pm to 08:00 pm, diners will be immersed in romantic songs by Filipino band Picture 20&21: Filipino band From 08:00 pm to 10:00 pm (everyday), customer will enjoy exciting music from top DJs in Phu Quoc Picture 22&23 -up of Sunset Beach At 10:00, the audience will be enjoyed a special fire show only perform in Sunset Beach Bar The show often happens on Wednesday and Saturday every week Picture 24&25: Fire show 2.3.4 Drinks menu Picture 26-34: Drinks menu 2.3.5 The Relationship between Bar and others Department - Restaurant: Bar is the place supplies restaurant with drinks directly Whenever customers in the restaurant order drink, waiter (waitress) will inform the bar about ordering - - Kitchen: Because the bar operates as a restaurant, therefore bar and kitchen has an intimate relationship Kitchen is the place supplies foods for customers in the bar Maintenance/ Engineering: This department will support or repair break equipment in the bar such as speakers, refrigerators, lights, air-conditioners or - Accounting Department: is the department which decided order more bar instruments (napkin, grinder, order something, staff have to communicate to Accounting Department except fruit or ice (bar decide) 2.4 Internship Activities: It was a simple day when I came to sunset beach bar at the first day, I were introduced to staffs in the bar and I were guided what I have to during internship time In the second day, I had to learn the menu by heart and the name of each area and the number of each table There are table areas (B, Q, T, and N) and table name will be given a name corresponds with The process of serving at the first month (night-shift, 5:00am 10: 00pm) - Handing over the watch: to begin a new shift, I had to know some information about the previous customers For instance, waitress/waiter in the day shift will tell me which tables pay the bill already, which tables is not Moreover, they will tell me dinks or foods are going to be served - Cleaning the table (at the first shift) eanliness is next to godliness customer coming Keeping the table always clean is one of the action shows your respect to the customer - Giving the menu (if have customer): giving the menu to customers by the right hand, the left hand is put in your back - Ordering( by paper or by tab): By paper: writing foods or drinks on the paper and then giving it to the captain By tab: I was given a tab in which has available menu, whenever customers order drinks I need only click and choose the name of this drinks or foods - Put drinks into the table: after putting the glasses, bottles or cup of dri - Taking care of customers: during my shift, I had to observe each table to be present promptly whenever customer need