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0 VIET NAM NATIONAL UNIVERSITY HO CHI MINH AN GIANG UNIVERSITY FACULTY OF FOREIGN LANGUAGES INTERNSHIP REPORT SPECIALIST SKILLS AND KNOWLEDGE IN THE INTERNSHIP AT THE iSEE'S INTERNATIONAL ENGLISH CENTER FULL NAME: VO THI PHUONG THANH STUDENT’S CODE: DTA176175 CLASS DH18TA ACADEMIC YEAR 2020 - 2021 INSTRUCTOR: NGUYEN THI XUAN BINH An Giang – 2021 VIET NAM NATIONAL UNIVERSITY HO CHI MINH AN GIANG UNIVERSITY FACULTY OF FOREIGN LANGUAGES INTERNSHIP REPORT SPECIALIST SKILLS AND KNOWLEDGE IN THE INTERNSHIP AT THE iSEE'S INTERNATIONAL ENGLISH CENTER FULL NAME: VO THI PHUONG THANH STUDENT’S CODE: DTA176175 CLASS DH18TA ACADEMIC YEAR 2020 - 2021 INSTRUCTOR: NGUYEN THI XUAN BINH An Giang – 2021 Internship Report Instructor: Nguyen Thi Xuan Binh ACKNOWLEDGEMENT During the internship period at iSEE International Foreign Language Center (iSEE English), we have learned a lot of precious experience and lessons along with hard skills and soft skills We also have a chance to work with the foreign teacher and more skills are improved day by day while working with experienced staff Therefore, the precious experience we learned from the internship will be an efficient support for our future occupation First of all, we want to express our gratitude towards An Giang University (AGU) directly under Vietnam University Ho Chi Minh City in general and the Faculty of Foreign Languages, all of the English lecturers in particular They have introduced and created a chance for students to work with many companies Secondly, we can not complete the internship report without our instructor Mrs Nguyen Thi Xuan Binh who teaches and helps us write the report with her care and effectiveness Under her guidance, all the difficulties are solved and our report is completed successfully Thirdly, we are honestly grateful to become an intern at iSEE English, particularly, our mentor and Director of iSEE English Mrs Truong Thi Diep Mai, Mr Pham Bao Thach, Mr Huynh Huu Tam, Ms Duong Kim Anh, Ms Dinh Ngoc Duong Tuyen, and other teachers and staff have helped and taught us a lot during the internship Last but not least, we can not forget to express our thankfulness to our families and friends who mentally supported and encouraged us From that we have the motivation and are ready to learn from the workplace To sum up, this internship is an amazing opportunity for us to learn and experience, taking this advantage of this basic step to work in many companies in the future without hesitation Thank you so much!! B Internship Report Instructor: Nguyen Thi Xuan Binh TABLE OF CONTENTS ACKNOWLEDGEMENT B LIST OF CHARTS, TABLES AND PICTURES LIST OF ABBREVIATIONS ABSTRACT OBJECTIVE OF THE REPORT THE REPORT’S CONTENT A INFORMATION ABOUT INTERSHIP PLACE/COMPANY I iSEE International Foreign Language Center (iSEE English) General Information: History of iSEE English: 10 Organization: 11 II Quality Control Management: 12 Introduction: 12 Quality Control Management’s Missions: 12 B INTERNSHIP ACTIVITIES Error! Bookmark not defined I Internship activities: 13 The first week: ( from 22nd to 28th February) 13 The second and third week: ( from 1st March to 14th March) 14 The fourth to the eighth week: ( from March, 15th to April, 18th ) 15 II Advantages, disadvantages and achievement: 18 Advantages: 18 Disadvantages: 18 Solutions: 19 What we have gained: 19 C CONCLUSION AND SUGGESTION: 20 I Conclusion: 20 II Suggestion: 20 Suggestion for iSEE English: 20 Suggestion for Faculty of Foriegn Language and An Giang University: 21 Suggestion for English-major students: 21 REFERENCES 22 Internship Report Instructor: Nguyen Thi Xuan Binh LIST OF CHARTS, TABLES AND PICTURES Picture 1: Main Agency - iSEE Picture 2: Branch - iSEE Picture 3: Branch - No Limit English Center Picture 4: Offical Website of iSEE English Picture 5: English Courses in iSEE English Picture 6: iSEE English Testing Software Picture 7: iSEE English’s logo 10 Picture 8: Speak and Fix Contest 2021 .15 Picture 9: Staff recorded Ms Jo for Speak&Fix Contest 17 Picture 10: Staff recorded competitors for Speak&Fix Contest .17 Chart 1: Organizational chart of iSEE English 11 LIST OF ABBREVIATIONS AGU: An Giang University iSEE English: iSEE International Foreign Language Center VSTEP: Vietnamese Standardized Test of English Proficiency QC: Quality Control Management Internship Report Instructor: Nguyen Thi Xuan Binh ABSTRACT Graduation internship is a compulsory unit of the curriculum to apply all of the knowledge collected in four years to the reality And so that will help students prepare to work in a professional working environment, helping students to determine their own direction in the future after experiencing in real-life working experience Furthermore, students’ soft skills and hard skills are also improved during the time they are working as an intern and ready to work with many other professional work places after graduation OBJECTIVE OF THE REPORT As we know from the beginning, the internship is an opportunity for us to apply theories into the reality, and create a basic step for students to work in real-life environment The internship would contain many purposes after finishing: Helping students approach working environment and from that they have a chance to compare the knowledge they learned at school and reality Creating an opportunity for students to get used to working manners, aware of work place’s discipline Being considered as a record of achievement knowledge during the intern period Using this internship report as a milestone to confirm what our ability is missing and need to improve in the future Internship Report Instructor: Nguyen Thi Xuan Binh THE REPORT’S CONTENT After two months of working in iSEE English, we have learned and obtained several source of knowledge for the lessons that we gained As a result, we have collected a lot of information about this report, including: Part A: General information about iSEE English An introduction in Quality Control Management team Part B: Internship Activities Advantages, disadvantages and achievement Part C: Conclusion and suggestion for iSEE English, Faculty of Foreign Language and An Giang University and English-major students Internship Report Instructor: Nguyen Thi Xuan Binh A INFORMATION ABOUT INTERSHIP PLACE/COMPANY I iSEE International Foreign Language Center (iSEE English) General Information: Picture 1: Main Agency - iSEE Internship Report Instructor: Nguyen Thi Xuan Binh Picture 2: Branch - iSEE Picture 3: Branch - No Limit English Center Internship Report Instructor: Nguyen Thi Xuan Binh Location: Main Agency (iSEE 1): 26-27, D2, Dinh Truong Sanh Street, Dong Xuyen Ward, Long Xuyen City, An Giang Province iSEE 2: Lot 2, C2, Tran Van Lam Street, Dong Xuyen Ward, Long Xuyen City, An Giang Province No Limit English Center: 11, Nguyen Chi Thanh Street, My Phuoc Ward, Long Xuyen City, An Giang Province Phone number: 093.999.52.93 or 093.111.52.93 Zalo: 0365.13.34.93 Facebook: Trung Tâm Ngoại Ngữ iSEE – Trung Tâm Ngoại Ngữ No Limit Email: ngoainguisee@gmail.com Website: www.isee.edu.vn Picture 4:Offical Website of iSEE English Internship Report Instructor: Nguyen Thi Xuan Binh In iSEE English, it is consisted of six English courses that students can choose for their suitable purposes: o iKIDS – English for children (children from to 15 years old) o A2, B1, B2 – English Certificate according to Ministry of Education and Training o TOEIC 400 – 750 o IELTS 3.5 – 6.5 o iTALK – English Communication o iBASIC – Regain the basic English Moreover, iSEE English also has an iSEE Testing Software for students so that they may approach English Testing System called VSTEP and practice doing other tests on the computer easily iSEE Testing Software is a testing system created by iSEE English which has a similarity to VSTEP Testing System on a computer up to 99% and other form of testing, it helps students get acquainted with having a full four skills English test on a computer because the form of testing on the computer has become more popular in the age of technology Internship Report Instructor: Nguyen Thi Xuan Binh Picture 5:English Courses in iSEE English Picture 6: iSEE English Testing Software Internship Report Instructor: Nguyen Thi Xuan Binh History of iSEE English: iSEE International Foreign Language Center was established in June 2016, starting with iSEE Tutoring Center teaching Mathematics, Physical, Chemistry, English, as the main field and helping students prepare for the University Exam Since 2017, iSEE Tutoring Center has changed their name to iSEE English Center and taught students for English Certificates, many English courses from basic to advanced levels have been opened since 2018 to meet the needs of many students when English has become more popular and essential for people’s work Nowaday, iSEE English is focusing on teaching method and student’s and teacher’s quality as well since more and more classes are being opened to provide the student’s needs Consequently, iSEE is proceeding in opening another new department which attaches special importance to supervise the input and output of English in every student and as well as teachers Picture 7: iSEE English’s logo 10 Internship Report Instructor: Nguyen Thi Xuan Binh Organization: The English standardizes the Ministry of Education and Training team (A2, B1, C1) The English for children team Education and Training Department Director The International English Team (TOEIC, IELTS, TOEFL) Quality Control Management Team Accounting - Finance Staff Business Education Department Business Staff Chart 1: Organizational chart of iSEE English 11 Internship Report Instructor: Nguyen Thi Xuan Binh II Quality Control Management: Introduction: Under the Education and Training Department in iSEE English, QC Team plays an important part in ensuring and following the students’ capability in studying English after having a course in iSEE English The team will work daily from Monday to Saturday with three working shifts at 7:30 am-11:30 am, 1:30 pm- pm, and pm- pm In the daytime, the team will be responsible for paper work, and work with students and teachers in the nightime when most of the courses opened Quality Control Management’s Missions: Ensuring students’ ability after studying in iSEE English is the most important duty that makes the appearance of this team Hence, several missions were born to support this duty and the main person who is responsible for the team is Mr Nguyen Huu Tam The team will survey teachers and students in every classes about many aspects from studying quality to infrastructor quality, they will collect the information which is needed for the survey, and proceed to improve, replace and upgrade everything Therefore, teachers may impart with students in their own best way in the newest method and in the most comfortable teaching environment; and students in iSEE English can study in the best environment, get more confidence and have enough knowledge to participate in VSTEP, other diplomas, and attain the main goal that students are aiming at Besides, the QC Team will administer the iSEE Testing Software including providing the examination and their result, managing the students’ study process such as homework and attendance rate in class, supporting in preparing VSTEP’s and other exam documents for students 12 Internship Report Instructor: Nguyen Thi Xuan Binh B INTERNSHIP ACTIVITIES I Internship activities: Our internship period took place in two months from February 22 nd to th April 18 , 2021 in iSEE English Center after Tet Holiday ended In the first month, we experienced most of the work in QC team and co-ordinated with the Marketing Staff to organize the Speak and Fix Contest in the second month, we had a chance to work with the foreign teacher in iSEE English Before the internship period started, we had a meeting with our mentor – Ms Mai to introduce and inform our work in iSEE English after Tet Holiday so that we may focus on working quickly Accordingly, when the Tet Holiday ended, we were introduced, got used to the team’s mission as we had discussed and separated by our mentor in the week before Tet, we worked and supported staff in QC team while more courses and examinations were being opened; for this reason, the amount of work increased rapidly The first week: ( from 22 nd th to 28 February) The first day of our intern time was the day iSEE English re-opened after Lunar New Year holiday, so we spent time to clean up the work place While we were cleaning the work place, we had an oppoturnity to have a glance through the office equipment and document, and from that we had a clearer look about our mission in a few following weeks Moreover, our mentor – director was Ms Mai had a small talk with us to shortly describe about our job in iSEE English along with work place’s rule and she hoped that we would have a good time during the intern period In addition, we also participated in company’s first meeting after Lunar New Year, we were met and introduced to all the staff in iSEE English 13 Internship Report Instructor: Nguyen Thi Xuan Binh The following days, we searched and learned about the class system in branches, inserted student’s data to the computer, supported student’s homework in class, studied how to run iSEE Testing Software and prepared equipments and exam to support student doing the mid-course test st The second and third week: ( from March to th 14 March) We attended every classes in many kinds of courses and full of four English skills were taught by different teachers As an observer, we study about teaching methods and teacher’s attitude toward students, the way students concentrate to lessons, their attitude and the understanding lesson level, we also asked some students about teacher’s quality to have a closest information Subsequently, we checked the class’s quality to see that if the atmostphere was hot or the light was bright enough, the television and speaker would work well, tables and chairs were still good or not; all in all, everything which is needed as a teaching instrument would be checked carefully If there were any problems, we would record and report those to the team, afterwards, they will make a plan or a list to report those to the supervior to seek the solutions Besides, Mr Tam helped us with giving instruction on how to score students’ test, review some useful English grammar that was needed in scoring student test Not only that but we were also trained to sell courses to customers who wanted to participate in iSEE English classes; from the information we gained after a small conversation with customers, we gave them a suitable course with a reasonable price and study schedule was included as well 14 Internship Report Instructor: Nguyen Thi Xuan Binh th The fourth to the eighth week: ( from March, 15 to April, th 18 ) We collaborated with Marketing Staff to organize Speak&Fix Contest 2021 This program took place for one month (from March, 16 th to April, th 12 ) and this contest was for students in A2 courses from K86 to K103 in iSEE English The main aim for this contest is to help students have more courage to speak English, improve their pronunciation and grammar, and bring passion and confidence in English to students Thus, thirteenth students in every A2 courses took part in Speak&Fix Contest and many of them prepared very interesting topics, and that made our competition more diverse In this contest, we prepared about the content for students’ speaking if the competitors could not prepare for themselves but we were still highly appreciated if candidates joined in the competition with their own topic so that we could help them improve their grammar Continously, we supported students’ pronunciation; this will help them more confident in their speech during the time we recorded Picture 8: Speak and Fix Contest 2021 15 Internship Report Instructor: Nguyen Thi Xuan Binh After we recorded and recieved the videos from students’, we did the subtitble for the videos, supported Marketing staff in recording video of Ms Jo, and discussed together to help the process in recording video go more smoothly Ms Jo who is a foreign teacher in iSEE English is responsible for teaching communication skill for students and English for children, and she helped us fix candidates’ mistakes in Speak&Fix Contest The contest’s scoring criteria would be based on grammar, pronunciation, vocabulary, creativeness in the speech, and other students voted on Facebook after the Marketing Staff uploaded the edited video of the contestants and Ms Jo’s into our Facebook page – Trung Tâm Ngoại Ngữ iSEE, those videos were scored according to every students’ likes and shares The Marketing Staff edited from the contestant and Ms Jo video to make it into a complete video To encourage every contestant whom participated in our program, every student recieved a present for their participation and presents’ value corresspond to the final ranking after the registration date was ended 16 Internship Report Instructor: Nguyen Thi Xuan Binh Picture 9: Staff recorded Ms Jo for Speak&Fix Contest Picture 10: Staff recorded competitors for Speak&Fix Contest 17
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