Báo cáo thực tập tốt nghiệp ngoại ngữ specialist skills and knowledge at dong do english language school

Internship Report Instructor: MA Nguyen Thi Xuan Hue ACKNOWLEDGEMENT At the beginning, I want to thank all the An Giang University teachers who helped me and instructed me to conclude this report Especially, Ms Truong Thi Thanh Nga and Ms Nguyen Thi Xuan Hue – who are known for the extensive knowledge and professional ethics that teachers impart in lecture I am grateful for theirs support which helped me through my anxiety before the internship They have also listened to and encouraged the students to go on the right direction I am particularly grateful for the assistance given by Ms Luu Tung Lam - the department manager of Campus at Dong Do English Language School I also received a lot of consultancy from Ms Hoa Le – Academic Coordinator, Ms Quynh Nhi and Ms Vi Anh – Teachers at Dong Do Campus for their guidance with frequent supports and useful information Although they have had work overloaded, my colleagues have always been able to guide me in the right direction to ensure I have been trained as well as possible Additionally, I would like to thank everyone in the fourth campus for helping me in the past This internship was one of the most enjoyable experience I have had This is my first opportunity to collaborate with great people in a technical and varied setting Finally, this experience has taught me that a real career is really different than what we learn at school During my internship, I could not avoid mistakes, I hope that the teachers and the company can forgive me This is definitely one of the most unforgettable moments of my working life I will my best to use the experience I have acquired to strengthen myself in the future 1|Page Internship Report Instructor: MA Nguyen Thi Xuan Hue CONTENTS ACKNOWLEDGEMENT…….………………………………….……….…1 CONTENTS ………….………………………………… …….……….… LIST OF PICTURES, CHARTS AND TABLES… …… …… ………4 INTRODUCTIONS……… ………………….…………….……….… CONTENTS OF THE REPORT…… …………….… …… ………… I Basic information………………………… .………………… …… .9 1) General information of Dong Do English Language School… 2) Equipment and programs of Dong Do English Language School ……………….…….………………………… … ………10 3) Structure and organization of Dong Do English Language School………….………………….……………….… … …11 II The process of my internship……………… …… ….………… 13 1) Job description…………………… ……… … …………… …13 2) W ……… …….14 3) Weekly schedule……………………………………… …… … 14 4) Advantages and Disadvantages…………………….……… …….15 5) The causes of these disadvantages and solutions ………… … 17 6) Things the trainee learnt during the internshi ……….…….17 2|Page Internship Report Instructor: MA Nguyen Thi Xuan Hue CONCLUSION AND SUGGESTION………………….………… … 19 I Conclusion……… ………………….………… …………………… 19 II Suggestions…………………… ………….………………….………….20 1) Suggestions for Dong Do……………… …………………… 20 2) Suggestions for An Giang University and Faculty of Foreign ………………………………….…… … 21 REFERENCES………………….…………………………………… 22 ………………………………………….….… 23 INTERNSHIP DIARY………………………….…………………….…….24 3|Page Internship Report Instructor: MA Nguyen Thi Xuan Hue LIST OF PICTURES, CHARTS AND TABLES Picture An event at DDELS (Source: dongdogroup.edu.vn) According to dongdogroup.edu.vn, Dong Do English Language School was established in 20th March 2013 at 1014, Road 2, Binh Tri Dong A Ward, Binh Tan District, HCMC This is the main campus of Dong Do English Language School Two years and a half later, Dong Do English Language School has built three more campuses Dong Do English Language School is born because the foundation of this system recognizes that Binh Tan is one of urban districts of HCMC but there are not many English schools in this place Up to now, Dong Do English Language School has more than 5000 students Because of the enlargement of the quality of students, Dong Do English Language School has known as the biggest English school at Binh Tan District 4|Page Internship Report Instructor: MA Nguyen Thi Xuan Hue Picture 2: Logo of Dong Do English Language School Picture 3: The official uniform at Dong Do English Language School In recent years, Dong Do English Language School has expanded to other district such as District 12, Hoc Mon District Dong Do English Language School belongs to and is operated by Dong Do Energy and Education Corporation Besides that, Dong Do Energy and Education Corporation involves to other language schools such as Tay Do English Language School (Binh Tan District and Binh Chanh District), Nam Sao English Language School in District 12 and Nam Do English Language School in Binh Chanh District 5|Page Internship Report Instructor: MA Nguyen Thi Xuan Hue Picture 4: Various campuses of Dong Do English Language School (Source: dongdogroup.edu.vn) Picture 5: Workplace of official ACs and full-time teachers Picture 6: Working place of Consultation Department 6|Page Internship Report Instructor: MA Nguyen Thi Xuan Hue In Dong Do English Language School, each campus will usually have two departments working together and is often considered an open space because both departments work together in the same office due to easily working environment (This is the situation at my internship) Two departments in each campus are Training Department and Consultation Department and they have a close relationship with each other Training Department manages academic issues such as: curriculum TAs, etc Consultation Department manages issues such as student tuition, recruitment, and consultation for parents of new students Picture 7: Workplace of Ms Luu Tung Lam Picture 8: Workplace of TAs (Manager of Training Department) 7|Page Internship Report Instructor: MA Nguyen Thi Xuan Hue INTRODUCTION Training courses are an ideal method for students to gain valuable experience In fact, the internship experience is comparable to the training for a new employee in the industry Trainees will work alongside other staff members, but not as a regular replacement Internships are more than just a means to obtain expertise in a particular area The rewards of the internship are better than you would think if you had a real internship As an An Giang University English major, I chose Dong Do English Center as a place to learn and develop my English before pursuing a suitable job in the future Over this time, I have broadened my horizons in terms of being a competent teacher This is an actual possibility for me to put my English skills to use while still gaining useful work experience Working time: Monday to Friday: From 14:00 to 20:15 This report is divided into parts First, we will go over Dong Do's general information Second, I will describe the mechanism of my practice at Dong Do Next, I will summarize what I have said so far about An Giang University and Dong Do English Language School Finally, I will give the conclusion for what I have mentioned above for An Giang University as well as Dong Do English Language School 8|Page Internship Report Instructor: MA Nguyen Thi Xuan Hue CONTENTS OF THE REPORT I Basic information of Dong Do English Language School: 1) General information of Dong Do English Language School: - Address: Campus 4, 7870 Tan Ki Tan Quy Street, Binh Hung Hoa Ward, Binh Tan District, HCMC, Viet Nam - Phone: +84 28.6276.1414 - Email: dongdo2014@gmail.com - Website: dongdogroup.edu.vn Binh Tan is an urban district in Ho Chi Minh City but there were not many English schools within the local area a few years ago Foundation of Dong Do English Language School (Dong Do English Language School) has created favorable conditions for the local students to be exposed to a dynamic English learning environment that promotes development of English skills Dong Do English Language School was firstly opened on 20th March, 2015 at the main campus at 1014, Road 2, Binh Tri Dong A Ward, Binh Tan District, Ho Chi Minh City It is owned and operated by Dong Do Energy and Education Corporation 9|Page Internship Report Instructor: MA Nguyen Thi Xuan Hue They see learning individually and collectively as the most important goal of any education experience 3) Structure and organization of Dong Do English Language School: The purpose of Dong Do English Language School is to improve English language for children of Binh Tan District Dong Do English Language School selected and guided the staff and teachers carefully for effective results This is the structure of the school: 12 | P a g e Internship Report II Instructor: MA Nguyen Thi Xuan Hue THE PROCESS OF MY INTERNSHIP 1) Job description: In two months, I did many works that I had never thought of before First, I began my work with calling parents to inform them about compensative class The students will be clearly communicated to parents and encouraged them to try harder to achieve high academic results I reminded the students to expand the four skills of listening, speaking, reading and writing as well as bringing full books to class Secondly, data entry is the most essential job in the office I did this job regularly because it was familiar to me: lists of students who were absent, evaluation of academic results, test scores, daily phone-call reports Next, I arranged culum as clearly way Moreover, I used stapler to prepare exam questions papers for each class Moreover, I took attendance each classroom times a week There are 12 classrooms in total at Campus and I have to take attendance every week including which classroom is the teacher belongs to, lessons, how many students are in class or absent I also handed out some of the contact books-which is a means for reporting a lesson have learnt and homework are given-for students who need a new one 13 | P a g e Internship Report Instructor: MA Nguyen Thi Xuan Hue Lastly, I worked as a teaching assistant at Dong Do English Language School I tutored students with weak learning skills and made up lessons for absent students During study time, I helped them their homework, gave new lessons and reminded them to copy vocabulary I will collect their work book and contact book of each class one time a week to check whether students the homework or not and whether their notebooks are checked and signed daily by the parents 2) Working assignment: During my internship at Campus in Dong Do English Language School, I was assigned as a learning coordinator and teaching assistant 3) Weekly schedule: During seven weeks at Dong Do English Language School, I was assigned many interesting things that I had never thought of before The first one is being an academic coordinator It means that I have to call parents to inform their childrens academic performance, enter necessary information into the computer such as schedule, exam results, test scores and arrange records for teachers The next job is to be a teaching assistant at night shift With this position, I had a lot of work to including teaching, taking attendance , keeping the students quiet when teachers are not there 14 | P a g e Internship Report Instructor: MA Nguyen Thi Xuan Hue Although I have never thought about this job, Dong Do English Language School showed me the highlight of an academic coordinator I worked at Dong Do English Language School for seven weeks with five days per week During my internship, I was assigned office tasks such as calling parents, typing and organizing documents 4) Advantages and Disadvantages: ž Benefits: After the internship, I have gained many experiences and turned them into my strengths First of all, I am a punctual person so I always make sure that I can be able to everything on time such as coming to work or finishing my report as well as I can Moreover, I always try to learn as much as I can I did not have difficulties in learning computer and communicating by phone skills to gain the best achievement However, I also realized that I had lots of weaknesses and I had to learn a lot to strengthen those weaknesses At first, I was so shy and reserved person so it was very hard for me to communicate with all the people at workplace and this caused me many troubles in dealing with all the work at Dong Do English Language School Therefore, I know that I have to be more open and self-confident when talking to colleagues, and I cannot be afraid to ask anything I not know because they will be eager to help me so that I can learn more lessons and experiences at workplace 15 | P a g e Internship Report Instructor: MA Nguyen Thi Xuan Hue ž Drawbacks : - Still making many grammatical errors In my daily work, I have to use English quite a lot, but I realize that my grammar is still quite weak I often make grammatical mistakes Although this is not too influential when communicating, this is one of the serious problems that I need to fix right away - Not much practical experience on the method of learning English Despite working as well as viewing a lot of documents in the office However, in the past two months, the practical experience with actual process is not much Most of the time I spent time with my colleagues I hope next time I can experience it more directly - It takes more time to understand the company's culture I practiced in the department, one of the very enthusiastic and dynamic departments However, because I have only been working for months, I still need time to learn about working style and working culture at the office However, during the internship I have been helped and advised a lot, so I think in the future I will get used to this working environment 16 | P a g e Internship Report Instructor: MA Nguyen Thi Xuan Hue 5) The causes of these disadvantages and solutions: The main cause of these above reasons is the lack of time to raise knowledge and ability as well as time to practice in class before training at this field In reality, what I have studied is so different So, when I access to real work environment, I must face many problems Moreover, I am not mature enough and lack experiences when taking part in a new job In order to overcome these weakness, I think I should have more time to gain real works and soft skills such as problem solving skills, etc To sum up, my major is English, I did not have much experience in this job, it is better for me to join in a professional course if I want to achieve my goals after the graduation 6) Things the trainee learnt during the internship: Since finishing my internship at Dong Do Language School, I assumed that I had obtained several updates from my work as an instructional planner and a coaching assistant First, contact is necessary for success You must interact with your staff to receive extra knowledge about the training, how things are completed, and what they need from you It is important to improve your communication abilities because they can help you a lot in working and studying, allow you to gain more information about your future career path The next advantage I have learned from my internship is that getting programming expertise is helpful even while working outside of the workplace Computers contribute significantly in any and every workplace, but before applying for a position, be clear that you have ample knowledge 17 | P a g e Internship Report Instructor: MA Nguyen Thi Xuan Hue of computers and how to deal with them so that you are no longer anxious or traumatic when dealing with computer systems in every workplace I discovered a method to educate children and assist them with their lack of guidance or other skills with which they are weak If you want to develop your coaching skills, you can love working with students, know what they need to so you can assist them when they're learning Furthermore, you should be careful in coping with teaching and guiding children because sometimes the children not want to focus and make the magnificence get noisy; you have to address this issue and lead them to concentrate and keep the magnificence calm Furthermore, training in Dong Do English Language School is a chance to have responsibility for my career and especially how to behave with others What is more, I become more confident and consistent when facing with problems and explaining what I no longer feel embarrassed when answering questions from parents In addition, the time of teaching for junior, primary, secondary school helps me to understand clearly about student psychology Last but not least, it is the spirit of learning I have experienced many situations, which are difficult to meet in the years of university Therefore, I have learned many lessons and can solve problems if I meet again 18 | P a g e Internship Report Instructor: MA Nguyen Thi Xuan Hue CONCLUSION AND SUGGESTION I Conclusion: After nearly years of operation and development, Dong Do English School has achieved goals in the education of English as well as become one of the best choices for parents for English practice and creativity for children in Binh Tan District The knowledge, experience and skills acquired through months of internship complimented and enhanced the education I obtained in the university From now, I have a basic overview of how things work in a professional working environment It is also giving me a new direction, also a clear picture about my career path in the future I really appreciated the chance to become a member of Dong Do English Language School Through what I have experienced at the company, I have made this report to give some issues which in my point of view will become an issue should be solved in Dong Do I hope it will be a small contribution to the growth and success of the company in the near future Once again, I would like to express my gratitude to Ms Luu Tung Lam and all colleagues for all the support and all the valuable information during my internship to help me finalize this report 19 | P a g e