Luận văn hoàn thiện công tác tuyển dụng nhân lực tại ngân hàng thương mại cổ phần việt nam thịnh vượng (vpbank)

[ BO GIAO DUG VA DAO TAO ã ô TRUONG DAI HOC KINH TE QUOC DAN »$» if* »i» WAN THIEN CONG TAC T BO• GIAO DUC VA DAO TAO • • TRUONG DAI HOC KINH TE QUOC DAN 'k "k 'k Jc DAI HOC KTQD TT THONG TIN TH If VIEN PHONG LUANAN-TULIEU NGUYEN THI THAO HOAN THIEN NHAN LtfC TAI • CONG TAC TUYEN DUNG • • • NGAN HANG TMCP VIET NAM THINH WONG (VPBANK) CHUYEN NGANH: QUAN TRI NHAN LUC LU AN VAN THAC SY QUAN TRI KINH DOANH Ngudi hiring dan khoa hoc: TS NGUYEN VINH GIANG HA NOI-2011 MUC LUC • • DANH MUC SO DO, BANG BIEU TOM TAT LU AN VAN PHAN MO DAU CHUONG .3 CO SO LY LI AN VE CONG TAC TUYEN DUNG NHAN LUC 1.1 1.1.1 1.1.2 KHAI NIEM CO BAN Nhan luc Tuyen dung nhan luc 1.1.3 1.1.4 Tuyen mo nhan luc 1.2 1.2.1 1.2.2 NOI DUNG CUA CONG TAC TUYEN DUNG NHAN LUC Lap ke hoach tuyen dung To chuc thuc hien tuyen dung 13 1.2.3 Kiem tra, danh gia cong tac tuyen dung .25 Tuyen chon nhan lye 1.3 CAC NHAN TO TAC DONG TOI CONG TAC TUYEN DUNG • • NHAN LUC 28 1.3.1 1.3.2 1.4 Cac nhan to thuoc ve to chuc 28 Cac nhan to thuoc ve moi truong 30 KINH NGHIEM TUYEN DUNG NHAN LUC O CAC NGAN 1.4.1 HANG KHAC 31 Kinh nghiem tuyen dung nhan luc a Ngan hang TMCP Dau Khi Toan 1.4.2 1.5 C&u (GPJBank) 31 Kinh nghiem tuyen dung nhan luc o Ngan hang TMCP Hang Hai Viet Nam (MSB) 34 SU CAN TH1ET PHAI HOAN THIEN CONG TAC TUYEN DUNG NHAN LUC 36 CHUONG 2: PHAN TICH THUC TRANG CONG TAC TUYEN DUNG NHAN LUC TAI NGAN HANG TMCP VIET NAM THINH 2.1 VUONG 38 TONG QUAN VE NGAN HANG TMCP VIET NAM THINH VUONG 38 2.1.1 2.1.2 2.1.3 2.1.4 Lich su hinh va phat trien cua VPBank 38 Linh vuc kinh doanh chinh cua VPBank: 40 Dac diem lao dong 41 Co cau to chuc cua VPBank 42 2.1.5 Ket qua hoat dong kinh doanh va ke hoach kinh doanh 2011 cua VPBank 44 2.2 2.2.1 2.2.2 2.2.3 2.2.4 PHAN TICH CONG TAC TUYEN DUNG NHAN LUC TAI NGAN HANG TMCP VIET NAM THINH VUONG 47 Ket qua tuyen dung nhan lire qua nam tir 2008 - 2010: 47 Phan tich hoat dong lap ke hoach tuyen dung 51 Phan tlch hoat dong to chuc thuc hien tuyen dung tai Ngan hang 56 Phan tich hoat dong kiem tra, danh gia cong tac tuyen dung tai Ngan hang 71 2.3 CAC NHAN TO TAC DONG TCH CONG TAC TUYEN 2.3.1 2.3.2 DUNG NHAN LUC TAI NAM • • • NGAN HANG TMCP VIET • THINH VUONG 73 Cac nhan to thuoc ve to chuc 73 Cac nhan to thuoc ve moi trudng 80 CHUONG 3: MOT SO GIAI PHAP NHAM HOAN THIEN CONG TAC TUYEN DUNG NHAN LUC TAI NGAN HANG TMCP VIET NAM THINH WONG 82 3.1 PHlTONG HUONG PH AT TRIEN CUA NGAN HANG TMCP VIET NAM THINH VUONG TRONG NHUNG NAM TOI .82 3.2 3.3 QUAN DIEM, NGUYEN TAC: 82 MOT SO GIAI PHAP NHAM HOAN THIEN CONG TAC TUYEN DUNG NHAN LUC TAI NGAN HANG TMCP VIET NAM THINH VUONG 83 3.3.1 3.3.2 3.3.3 Doi vdi hoat dong lap ke hoach tuyen dung 83 Doi vdi hoat dong to chuc thuc hien tuyen dung 86 Doi vdi hoat dong kiem tra, danh gia cong tac tuyen dung 96 3.4 MOT SO GIAI PHAP KHAC NHAM HOAN THIEN CONG TAC TUYEN DUNG NHAN LUC TAI NGAN HANG TMCP VIET NAM THINH WONG 97 Doi vdi hoat dong lap ke hoach tuyen dung 97 Doi vdi hoat dong to chuc thuc hien tuyen dung 97 3.4.1 3.4.2 KET LUAN 98 DANH MUC TAI LIEU THAM KHAO 99 PHU LUC DANH MUC BANG BIEU, SO DO DANH MUC BANG BIEU Bang 2.1: Cac san pham, dich vu chinh cua VPBank 41 Bang 2.2: So lupng can bo nhan vien VPBank tir nam 2008 - 2010 41 Bang 2.3: Co cau nhan sir VPBank phan theo cap quan ly tir nam 2008 - 2010 42 Bang 2.4: Co cau nhan su VPBank phan theo trinh hoc van tu nam 2008 - 2010 42 Bang 2.5: So lieu cac chi tieu hoat dong chinh cua VPBank tir nam 2006-2010 44 Bang 2.6: Tong hop tinh hinh thuc hien mot so chi tieu hoat dong chinh cua VPBank 45 Bang 2.7: Co cau nguon von huy dong 46 Bang 2.8: Kha nang sinh ldi 46 Bang 2.9: Ke hoach kinh doanh cua VPBank nam 2011 47 Bang 2.10: Ket qua thuc hien ke hoach tuyen dung tir 2008 - 2010 48 Bang 2.11: Tong lao dong tuyen moi phan chia theo gidi tinh va trinh qua nam tir 2008 - 2010 .50 Bang 2.12: Mire thudng danh cho can bo nhan vien gidi thieu ung vien cong (dupe tuyen dung) 60 Bang 3.1: Ke hoach tuyen dung nam 2012 cua VPBank dung nam 2012 cua VPBank 85 DANH MUC SO DO • So 1.1: So Quy trinh tuyen dung tai Ngan hang TMCP Dau Khi Toan Cau (GP.Bank)Ngudn: Phong Quan ly Nhan su & Dao tao GP.Bank 32 So 1.2: So quy trinh tuyen dung cua Ngan hang TMCP Hang Hai Viet Nam (MSB) 35 So 2.1: So Co cau to chuc cua VPBank .42 So 2.1: So Co cau to chuc cua VPBank So 2.2: So to chuc cua Chi nhanh moi 53 So 2.3: So quy trinh tuyen dung cua VPBank 56 So 3.1: Quy trinh tuyen dung nhan luc mdi 87 ' M BO• GIAO DUC VA DAO TAO • • TRU’ONG DAI HOC KINH TE QUOC DAN •Jcit i — — — — — NGUYEN THI THAO x — a • HOAN THIEN CONG TAC TUYEN DUNG NHAN Ll"( TAI • • • • NGAN HANG TMCP VIET NAM THINH VtfONG (VPBANK) CHUYEN NGANH: QUAN TRI NHAN LUC TOM TAT LUAN VAN THAC SY • • HA NOI-2011 i TOM TAT LUAN VAN Tinh cap thiet cua de tai Vai xu the toan cau hoa kinh te nhu hien thi no tao cho cac to chuc nhieu co hoi mai va cung khong it thach thuc mai Trong “cuoc chien” khong sung dan ma bang cong nghe, bang tiem luc tai chinh, thuong hieu, su thang thua phu thuoc rat lan vao tai nang cua doi ngu nhan vien Nhan thuc duoc tam quan cua ngubi to chuc, hau het cac doanh nghiep co xu huang dat ngubi lam trung tam cho moi chien luoc, tao loi the canh tranh giua cac doanh nghiep tuong lai va la dubng nhat de ton tai va phat trien Chinh vi vay, cong tac tuyen dung nham muc tieu tao dung mot luc luong lao dong chat luong cao, san sang gan bo va phuc vu cho su nghiep phat trien hoat dong kinh doanh co vai tro rat quan doi vdi moi doanh nghiep, moi to chuc Trong qua trinh lam ve cong tac tuyen dung tai Ngan hang TMCP Viet Nam Thinh Vuong em nhan thay song song vbi nhung ket qua da dat duoc thi cong tac tuyen dung nguon nhan luc van nhung nhuoc diem, han che nhat dinh Chinh vi the, em da lua chon de tai: “Hoan thien cong tac tuyen dung nhan luc tai Ngan hang TMCP Viet Nam Thinh Vuong” Muc tieu nghien cuu Viec nghien cuu de tai nham nhung muc tieu nhu sau: - Xac dinh co sd ly luan ve cong tac tuyen dung nhan luc to chuc - Phan tich thuc trang cong tac tuyen dung nhan luc tai Ngan hang TMCP Viet Nam Thinh Vuong de tim nhung uu diem, han che va nguyen nhan can khac phuc - De xuat cac giai phap nham hoan thien cong tac tuyen dung nhan luc tai Ngan hang TMCP Viet Nam Thinh Vuong Doi tuong va pham vi nghien cuu - Doi tuong nghien cuu: Cong tac tuyen dung nhan luc - Pham vi nghien cuu: Nghien cuu cong tac tuyen dung nhan luc tai Ngan hang TMCP Viet Nam Thinh Vuong Phuong phap nghien cuu Luan van di theo ket cau truyen thong tu ly thuyet den phan tich thuc trang va dua mot so giai phap nham hoan thien cong tac tuyen dung nhan luc tai Ngan hang TMCP Viet Nam Thinh Vuong Su dung phtrong phap thong ke, ti'nh toan, tong hop, phan ti'ch, danh gia va su khao sat thuc te thong qua bang hoi, phong van - Phuong phap su dung bang hdi: Su dung 100 phieu dieu tra, doi tuong dieu tra la can bo nhan vien moi duoc tuyen dung cua VPBank de thu thap mot so thong tin lien quan den cong tac tuyen dung - Phuong phap phong van: Doi tuong phong van la can bo Phong Tuyen dung; lanh dao cac don vi de thu thap mot so thong tin ve viec thuc hien tuyen dung; xay dung dinh bien nhan su, ke hoach tuyen dung nhan su, Ket cau cua luan van: Ngoai phan mo dau, ket luan, muc luc, danh muc bang bieu, phu luc, danh muc tai lieu tham khao, luan van duoc trinh bay gom phan: - Chirong 1: Co so ly luan ve cong tac tuyen dung nhan luc - Chuong 2: Phan ti'ch thuc trang cong tac tuyen dung nhan luc tai Ngan hang TMCP Viet Nam Thinh Vuong Chirong 3: Mot so giai phap, kien nghi nham hoan thien cong tac tuyen dung nhan luc tai Ngan hang TMCP Viet Nam Thinh Vuong CHUONG CO SO LY LUAN VE CONG TAC TUYEN DUNG NHAN LU*C • • • 1.1 KHAI NIEM CO BAN 1.1.1 Nhan lire > Theo nghia hep: “Nhan luc la nguon luc cua moi ngubi ma nguon luc bao gom the luc va tri luc” > Theo nghia rong: Xet tai bat cu mot to chuc, doanh nghiep nao thi Nhan luc la toan bo nguon nhan luc cua to chuc, doanh nghiep Ve the, co the noi Nhan luc cua mot to chuc bao gom tat ca nhung ngubi lao dong lam viec to chuc 1.1.2 Tuyen dung nhan lire Tuyen dung la qua trinh thu hut nhung ngubi xin viec co trinh tu luc lupng lao dong xa hoi va luc luong lao dong ben to chuc Dong thbi, la qua trinh danh gia cac ung vien theo nhieu khia canh khac dua vao cac yeu cau cua cong viec, de tim duoc nhung ngudi phu hop vdi cac yeu cau dat so nhung ngudi da thu hut duoc Tuc tuyen dung la qua trinh thu hut va lira chon ung vien phu hop vdi yeu cau cong viec 1.1.3 Tuyen mo nhan lire Tuyen mo nhan lire la qua trinh thu hut nhung ngudi xin viec cd trinh tir lire luong lao dong ben ngoai va ben to chuc 1.1.4 Tuyen chon nhan lire Tuyen chon nhan lire la qua trinh danh gia cac ung vien theo nhieu khia canh khac dura vao cac yeu cau cua cong viec, de tim dupe nhung ngudi phu hop vdi cac yeu cau dat so nhung ngudi da thu hut duoc qua trinh tuyen mo 1.2 NOI NHAN LUC • DUNG CUA CONG TAC TUYEN DUNG • • 1.2.1 Lap ke hoach tuyen dung 1.2.1.1 Cac can cir lap ke hoach tuyen dung nhan luc 1.2.1.2 Cac phuang phap lap ke hoach nguon nhan luc 1.2.1.3 Xdc dinh nhu cau tuyen dung 1.2.1.4 Xdc dinh chi phi tuyen dung 1.2.2 Td chuc thuc hien tuyen dung 1.2.2.1 Xdc dinh ngudi thuc hien tuyen dung 1.2.2.2 Thu hut ung vien 1.2.2.3 Xay dung cac tieu chuan tuyen dung va phuang phap so sanh ung vien 1.2.2.4 Danh gid va lua chon ung vien 1.2.2.5 Hoan tat qua trinh tuyen dung 1.2.3 Kiem tra, danh gid cong tac tuyen dung Hoat dong kiem tra danh gia cong tac tuyen dung can duoc thuc hien thudng xuyen, dinh ky theo tung dot tuyen dung de cd nhung sura doi, dieu chinh kip thdi gop phan nang cao chat luong tuyen dung Trong qua trinh danh gia thi can chu y tdi noi dung va cac chi phi tuyen dung 13 CAC NHAN TO TAC DONG TOI CONG TAC TUYEN DUNG NHAN Ll• C • • 1.3.1 Cac nhan td thuoc ve td chuc 1.3.1.1 Hinh anh va uy tin cua to chuc 1.3.1.2 Phan tich cong viec va danh gid thuc hien cong viec 1.3.1.3 Su dau tu cho cong tac tuyen dung 1.3.1.4 Chinh sach tuyen dung cua to chuc 1.3.1.5 Che chinh sach danh cho ngudi lao dong 1.3.2 Cac nhan td thuoc ve moi trudng 1.3.2.1 Cac dieu kien ve thi trudng lao dong 1.3.2.2 Su canh tranh cua cac doanh nghiep khac 1.3.2.3 Luat phap (dac biet la Luat lao dong) 1.4 KINH NGHIEM TUYEN DUNG NHAN LlTC O CAC NGAN HANG KHAC 1.4.1 Kinh nghiem tuyen dung nhan luc d Ngan hang TMCP Dau Khi Toan Cau (GP.Bank) 1.4.2 Kinh nghiem tuyen dung nhan luc d Ngan hang TMCP Hang Hai Viet Nam (MSB) 15 SIT NHAN LlTC • CAN THIET PHAI HOAN THIEN • CONG TAC TUYEN DUNG • • CHIONG PHAN TICH THlTC TRANG CONG TAC TUYEN DUNG NHAN • • • Lire TAI NAM THINH VlTONG • • NGAN HANG TMCP VIET • • • 2.1 TONG QUAN VE NGAN HANG TMCP VIET NAM THINH VUONG 2.1.1 Lich sir hinh va phat trien cua VPBank 2.1.2 Linh vuc kinh doanh chinh cua VPBank: 2.1.3 Dac diem lao dong 2.1.4 Cu cau to chuc cua VPBank 2.1.5 Ket qua hoat dong kinh doanh va ke hoach kinh doanh 2011 cua VPBank 2.2 PHAN TICH CONG TAC TUYfiN DUNG NHAN LlTC TAI NGAN HANG TMCP VIET NAM THINH VlTONG 2.2.1 Ket qua tuyen dung nhan luc qua nam tic 2008 - 2010 2.2.1 Phan tich hoat dong lap ke hoach tuyen dung 2.2.1.1 Cac can cu lap ke hoach tuyen dung cua Ngan hang r 2.2.1.2 Cac phuxmg phap lap ke hoach nhan luc cua Ngan hang 2.2.1.3 Xac dinh nhu cau tuyen dung 2.2.1.4 Xac dinh chi phi tuyen dung 2.2.2 Phan tich hoat dong td chuc thuc hien tuyen dung tai Ngan hang 119 PHU LUC 6: THONG BAO TUYEN DUNG DUOC GUI QUA EMAIL TOI TOAN THE CAN BO NHAN VIEN TRONG NGAN HANG VA DANG TREN WEBSITE NOI BO CUA NGAN HANG ^VPBank Ngan Hang Viet Nani Thnh Vuong THONG BAO TUYEN DUNG Kinh gwi: CAN BO NHAN VIEN VPBANK De dap ung yeu cau cong viec, VPBank dang can bo sung nhan su vao mot so vi tri, cu the nhu sau: STT DON VI VI TRI So luong tuyen Phdng Phat trien Mang ludi va Quan ly chat luong Dich vu NV/CV Quan ly chat luong giao dich (MS 1) 01 Phdng Quan ly dau tu va mua sam tai san Nhan vien phdng Quan ly dau tu va mua sam tai san (MS 2) 01 Trung tam chien liro'c NV/CV phdng Nghien cuu Chien luoc va cac du an dac biet (MS 3) (Lam viec tai Ha Noi + TP H6 Chi Minh) So1 Giao dich/Khu vuc HaNpi ’ NV/CV Quan he Khach hang (Ca nhan/Doanh nghiep) (MS Cac Chi nhanh khu virc Ha Noi va TP HCM Giam doc/Pho Giam ddc phdng Giao dich (MS 16) Thiri han nhan ho so’ 16/02/2011 Dia chi nhan ho so Email tai Khoi QTNNL hrinfo(a),vpb.com.vn 13 10 4) 15 Khong gioi han thoi gian nop ho so’ Yeu cau/nhiem vu cua ttmg vi tri va cac mau bieu can thiet cho viec ung cu noi bo hoac/va gioi thieu ung vien, xin xem tai dirimg link Rat mong CBNV tham gia ung cu va tien cu vao cac vi tri tren Cac buoc tuyen dung se duoc thuc hien theo qui dinh hien hanh cua VPBank Tran cam on su quan tam va hubng ung cua toan the CBNV./ GIAM DOC KHOI QTNNL PHV LUC 6: NHIEM VV VA YEU CAU DOI VC>I CAC VI TRI CAN TUYEN STT NHI$M VV VJ TRI NV/CV Quan ly chat lupng giao djch (MS 1) Nhan vien phdng Quan ly dau tu- vd mua sSm tdi san (MS 2) True tidp tham gia vdo vipc trien khai xay dung vd dp dung cac tieu chuan CLDV ddng nhat tren todn he thong • Kiem soat nang cao hipu qua cua chuong trinh khdeh hang bi mat, To chuc cong tdc danh gia luong CLDV, don doc nhac nha dam bao cac dan vi tren todn he thong tuan thu cdc tieu chuan CLDV True tiep xu ly y kien khach hang ve chat luong dich vu Nghien cuu dd xuat va tham gia cac du an/giai phap nang cao CLDV Thuc hien va kiem sodt chuong trinh luong su thoa man cua khach hang ben ngodi Thuc hien cac cong viec khac c6 lien quan theo phan cong cua Ban lanh dao Phdng Lap ke hoach cong viec cd nhan va dinh ky bao cao cho Ban lanh dao phdng ve ket qud cong viec Tham gia xay dung cdc tdi lieu dau thdu vd tieu chi danh gid nhd cung cap (gid ca, ch St lupng hdng hda, chat luong dich vu, muc san cd cua hang hda, muc tin cay, mire on dinh ) Chu dong tim kiem vd phdi hop vdi cdc phong/ban/don vi khde de tim kiem vd md rpng cdc nhd cung cap; Quan ly, tri vd cai thidn chat luong cdc nhd cung cap de dam bao cong tdc mua sdm tdi san dupe hodn thien; Tieu chuan hoa cdc tdi san can mua de thuan tien viec xac djnh kenh mua sdm, nhd cung cap; Phoi hop vdi cdc don vi lien quan quan ly kho ( vat pham vdn phdng, trang thiet bi vd cdc tdi sdn) vd kiem sodt tdi san ton kho, tdi san du phdng dam bao su dung hieu qud ngan sach cua VPBank; YEU CAU - Doi voi vi tri MS 1: o Tdt nghiep dai hoc chinh quy trd len chuyen ngdnh phu hop: Quan ly chat lupng, Ngan hdng tdi chinh hoac Quan tri kinh doanh; o Tdi thieu 01 ndm kinh nghiem cong tdc lmh vuc lien quan; o Tieng Anh: tdi thieu Toeic 350 hodc tuong duong; o N3ng dpng, nhipt tinh, nhieu y tudng sang tao, muon tim co hoi phat trien ca nhan; o Thdnh thao tin hpc van phdng; - Ddi voi vi tri MS 2: o Tdt nghiep Dai hpc cdc chuyen nganh Cong nghe thdng tin, Kinh te, Tdi chinh, Ngan hdng, Quan tri kinh doanh; o Toi thieu 01 ndm kinh nghiem lam vipc tai cdc dai ly ban cdc dich vu, trang thiet bj tin hoc van phdng hoac nhan vien phdng Mua sdm tai cdc td chuc ldn; o Gidi tinh: Nam, dudi 35 tuoi; o Trinh Anh vdn: tdi thieu Toeic 350 hoac tuong duong; o Thanh thao tin hoc vdn phdng; o Sdng tao, nhanh nhen, trung thuc, nhiet huyet, co trach nhiem, chiu dupe ap luc cong viec cao - Ddi voi vi tri MS 3: o Tdt nghiep Dai hoc chinh quy chuyen nganh phu hpp: tdi chinh, ngan hdng, kinh te, (rieng ddi vdi vi tri Chuyen vien, yeu cau kinh nghiem NV/CV phdng Nghien cuu Chien lupc vd cac du dn ddc bift (MS 3) (Ldm vifc tai Hit Npi + TP Ho Chi Minh) True tiep thuc hien hodc chi dao doi vdi cong tac nghiem thu, ly hop dong mua sdm tai san; Hoan thien cac thu tuc can thidt, chiu trach nhiem vd tinh chinh xac cua nghiep vu vd tinh hop le cua chung tir trade de nghi toan; o Theo ddi cdng tdc bao hanh, bao tri hang hoa sau mua sdm; Quan ly va luu tru hd so theo dung quy dinh cua Phdp luat va VPBank o o True tiep trien khai cdng vifc tai chi nhanh, phdng giao dich cua VPBank o Ld doi ngu cot loi thuc hien viec ket ndi giua chuyen gia tu vdn nude ngoai va ngan hdng; o Thuc hidn dieu phoi chuong trinh Thuc day ban hdng thuoc Chuong trinh chuyen ddi VPBank: Phan tich khao sat thuc trang tai chi nhanh, phdng giao dich; Dua cac dd xuat phat trien cho chi nhanh, trien khai training nghiep vu tai chi nhanh; Trien khai chuong trinh thuc day ban hdng tai chi nhanh, phong giao dich Td chuc tiep thj bdn hdng thdng qua phdt trien khdch hdng hien hum va khdch hdng tiem ndng; Tim hieu, thu thap thdng tin tdng qudt cua khdch hdng tidm ndng; NV/CV Quan hf Khach hdng (Cd nhan/Doanh nghifp) (MS Lap ke hoach tiep thi, true tiep tiep xuc khdch hdng de gidi thieu cdc san pham, dich vu ngan hdng; Hudng dan khdch hdng hoan tat cdc thu tuc vay vdn, thu tuc su dung cdc san pham, dich vu cua ngan hdng; Tham dinh vd de xudt cap tin dung cho khdch hdng: 4) Thu thap cdc thdng tin lien quan den tinh hinh kinh doanh, tdi chinh, ndng lire vd uy tin khdch hdng, thdng tin nganh vd thi trudng co lien quan; Tham dinh khdch hdng theo qui trinh nghiep vu, lap td trinh de xuat cap tin dung Thuc hien kiem tra sau cho vay; thuc hien don doc nhde np, lai den khdch hdng 1dm viec tai ngan hdng td ndm trd len, uu tien ung vien da 1dm viec tai vi tri tuong duong trd len); Trinh Anh vdn: tdi thieu Toeic 600 hodc tuong duong; Thanh thao tin hoc vdn phdng; Ndng dong, nhiet tinh, nhieu y tuong sang tao, muon tim co hoi phdt trien cd nhan; Ky ndng phan tich, giao tiep tdt, ky ndng thuyet trinh, gay anh hudng; Chiu dupe dp luc, linh dong gid giac lam viec cd yeu cau, di cdng tdc thuong xuyen - Doi voi vi tri MS 4: o Tdt nghifp dai hpc chinh quy chuyen nganh Kinh te, Tdi chinh - Ngan hdng, Quan tri kinh doanh; o Tdi thidu 01 ndm kinh nghiem cdng tdc tai vi tri can bp Tin dung; o Tinh than trach nhifm cao cdng viec, cau tien, ham hpc hdi; o Tdc phong nhanh nhen, ndng dong, hoat bdt; o Trinh Anh vdn: tdi thieu Toeic 350 hodc tuong duong o Thdnh thao vi tinh Vdn phdng - Doi vdi vi tri MS 16: o Tdt nghiep Dai hpc trd len cdc chuyen nganh Kinh te, Tdi chinh, Ngan hdng, Quan tri kinh doanh; o Tdi thieu 03 ndm kinh nghipm nganh Kinh td, Tdi chinh, Ngan hdng, co tdi thidu 01 ndm kinh nghiem d vi tri quan ly; o Am hieu ve Luat ngan hdng nha nude, Luat cdc to chuc tin dung, Luat doanh nghiep, Luat dan Lap ke hoach kinh doanh cho phdng Giao dich phu hop vdi ddc diem, tinh hinh cua dia phuong vd chien luoc kinh doanh cua VPBank; To chuc thuc hien vd giam sat hoat dong kinh doanh cua phdng; Tu van, gidi thieu cho khdch hdng cdc san pham dich vu cua VPBank; Giam doc/Pho Giam doc phdng Giao dich (MS16) Duy tri moi quan he vdi cac to chuc, ca nhan ngoai he thdng VPBank de tim hieu nhu cdu cua khach hdng, md rong vd khai thdc nguon khdch hdng mdi, nang cao chat lupng phuc vu khach hdng; Kidm sodt cdc khoan cho vay theo quy che cho vay cua Ngan hdng Nha nude vd cua VPBank; Phan tich hoat dong tin dung vd chiu trdch nhiem trudc Giam doc/TGD ve tinh ddy du, hop phap, hop le cua Hd so Tin dung cung nhu chit lupng Tin dung cua phdng Giao dich minh quan ly; Kiem sodt cdc chung tir, giao dich chinh xdc, kip thdi vd day du lien quan den ke toan giao dich; Quan ly, phat trien nhan vien; Thuc hien cdc nhiem vu khac Bdn md ta cong viec hodc theo su phan cong cua CBQL cd tham quyen su, cdc quy dinh cua nganh ngan hdng vd cdc quy dinh phap luat cd lien quan; o Am hieu hoat dong kinh doanh vd cdc san pham dich vu cua ngan hdng; o Am hieu ve dja bdn lam viec, cd mdi quan he rong vdi cdc Co quan ban/ nghanh; o Cd kien thuc ve Marketing thi trudng tdi chinh, ngan hdng, phan tich vd bao cao sd lieu tdi chinh; o Cd kien thuc ve quan ly hanh chinh bao gom cdc nguyen tdc vd quy trinh ve lap ke hoach, td chuc, dieu hanh vd phan bo nguon luc; o Khd ndng hoach dinh vd td chuc trien khai thuc hien ke hoach kinh doanh tdt; o Khd ndng quan ly, dieu hanh, thuyet trinh, thuong lupng, dam phan tdt; o Anh vdn tuong duong trinh C tro len; o Thdnh thao vi tinh vdn phdng vd cdc phan mem lien quan PHU LUC 6: ^VPBank Ngan Hang V«et Nam Thinh Vuong NGAN HANG TMCP VIET NAM THINH VUONG Vietnam Prosperity Joint Stock Commercial Bank Hoi stf: So Le Thai To-Hoan Kiem-Ha noi DON UNG TUYEN Vi tri lam viec hien tai: Ngay co the tiep nhan cong viec: Vi tri dur tuyen: Muc luong de nghi: Ho ten: Giai tinh: Tinh trang sue khoe Sd CMND: Tinh trang hon nhan Ngay sinh: Chieu cao: □ Tdt Ngay cap: □ Ba ket hon Bia chi thudng tru: Bia chi tam tru: Bien thoai CB: Bia chi email: Nai sinh: Can nang: □ Binh thudng □ Kern Nai cap: □ Chua ket □ Khac: hon Bien thoai BB: Fax: BHHB Ho ten Tinh each Nam sinh Moi quan he Nghe nghiep So" thich Noi cong tac Anh (4x6) 124 Diem manh Ten truong/don vi dao tao Loai hinh dao tao (chinh quy/dan lap/tai chu’c/morong/bang II/cao dang/ ) Ten trirong/don vi dao tao Noi dung dao tao Thoi gian Tir Den Thoi gian Tu- Den Diem yeu Chuyen nganh Bang/ Chung chi Bang/ Chirng chi Diem trung binh Xep loai (neu co) 125 ■ Ngoai ngir Tot Nghe Kha TB Tot Noi Kha TB Doc Kha Tot TB Tot Viet Kha (Liet ke cac phan mem may tinh ma anh/chi co the str dung thao) (Qua qua trinh lam viec hay cac kinh nghiem khac) ■ I (Bat dau tir cong viec gan day nhat) Thoi gian Tir Den Ten cong ty Vi tri cong viec Mire luong Ly thoi viec/dieu chuyen Vi tri cdng viec Mire luong Ly thdi viec/dieu chuyen Nhiem vu va trach nhiem cu the: Thdi gian Tir Den Ten cdng ty TB 126 Nhiem vu va trach nhiem cu the: Thoi gian Tir Den rnp A t Ten cong ty Vi tri cong viec Mirc lirong Ly thoi viec/dieu chuyen Vi tri cong viec Mirc luong Ly thoi viec/dieu chuyen Nhiem vu va trach nhiem cu the: Thdi gian Tir Den Ten cong ty Nhiem vu va trach nhiem cu the: HHHHH Ngudi tham chieu Chirc vu Dia chi/Don vi cong tac Dien thoai/fax/mail Tdi xin cam doan nhirng thdng tin cung cap tren day la hoan toan dung sir that va day du Tdi dong y de Ngan hang tham tra nhung dieu tdi da khai Tdi xin chiu hoan toan trach nhiem neu nhirng thdng tin tren sai lech , thang nam 201 Ngircri lam don (ky va ghi rd ho ten) 127 PHU LUC 6: ^VPBank Ngan Hang Viet Nam Thinh Vuong NGAN HANG TMCP VIET NAM THINH VUONG Vietnam Prosperity Joint Stock Commercial Bank Hoi sd: So Le Thai To-Hoan Kiem-Ha noi THONG TIN UNG VIEN Vi tri du tuyen: Ma vi tri du tuyen: Vi tri du tuyen khac: Ma cua vi tri: Ngay co the tiep nhan cong viec: Muc luong de nghi: ( ung vien ghi rd ma vi tri du tuyen) Ho ten: Gidi tinh: Tinh trang sue khoe Sd CMND: Tinh trang hon nhan Dia chi thudng tru: Di a chi tam tru: Dien thoai CD: Dia chi email: □ Internet □ Khac neu cu the: Ho ten Nod sinh: Can nang: □ Binh thudng □ Kern Nod cap: □ Chua ket □ Khac: hon Ngay sinh: Chieu cao: □ Tdt Ngay cap: □ Da ket hon Nam sinh Dien thoai DD: Fax: □ Ngudi gidi thieu □ Bao chi Mdi quan he Nghe nghiep Nod cong tac Anh (4x6) 128 Tinh each So- thich Diem manh Diem yeu St Thoi gian Tir Den Ten tru’dng/do’n vi dao tao Loai hinh dao tao (chinh quy/dan lap/tai chu’c/mdrong/bang II/cao dang/ ) Chuyen nganh Bang/ Chung chi Diem trung binh ■HHHi Thdi gian Tir Den Ten trudng/don vi dao tao Noi dung dao tao Bang/ Chimg chi Xep loai (neu co) 129 Ngoai ngir Nghe Tot Kha TB Tot Noi Kha TB Tot Doc Kha TB Tot Viet Kha TB HHHHHBHHHVHMHHHHHSHHHHHHHHHHHHBHHHHH (Liet ke cac phan mem may tinh ma anh/chi co the sir dung thao) (Bat dau tir cong viec Thoi gian Ten cong ty Vi tri cong Mirc luong Ly thoi viec 130 Tir Den viec Nhiem vu va trach nhiem cu the: Thdi gian Tir Den Ten cong ty Vi tri cong viec Mire Iiroug Ly thdi viec Vi tri cong viec Mire luong Ly thdi viec Vi tri cong viec Mire luong Ly thdi viec Nhiem vu va trach nhiem cu the: Thdi gian Tir Den TP A /v J Ten cong ty Nhiem vu va trach nhiem cu the: Thdi gian Tir Den Ten cong ty Nhiem vu va trach nhiem cu the: 131 ■■■HESSMMSBHi HHHHH Ngiroi tham chieu Chucvu ■■■■■ Dia chi/Dom vi cong tac Anh (chi) cd quen biet dang lam viec tai VPBank? □ Cd □ Khong Neu cd, xin neu ro Ten ngudi quen biet HHH Dien thoai/fax/mail Mdi quan he Anh (chi) da tung du tuyen vao VPBank chua? □ Chua bao gid □ Da tung Neu da tung, xin neu ro Tai anh (chi) khong duqc nhan vao lam Dot tuyen dung nao viec luc Anh (chi) truoc da tung lam viec tai VPBank chua? □ Chua bao gid □ Da tung Neu da tung, xin neu ro Thdi gian lam viec Tai vi tri nao Tir Den A / Neu cong viec ddi hoi anh (chi) thuong phai di cong tac xa, hoac duoc dieu dong den lam viec tam thdi tai mot tinh khac xa noi anh (chi) dang sinh song, anh (chi) cd chap nhan khong? □ Cd □ Khong 132 " T ' ' T Neu khong trung tuyen tai Don vi du tuyen, anh (c ii) co the lam viec tai dau he thdng VPBank? Nghe An Ha Noi □ □ Da Nlng Hai Phdng □ □ Hue Quang Ninh □ □ Nha Trang Vinh Phuc □ □ Ho Chi Minh Hai Duong □ □ Can The Nam Dinh □ □ Dong Nai Bae Giang □ □ Long An Lang Son □ □ Kien Giang Thanh Hoa □ □ Khac (xin neu ro) □ Tdi xin cam doan nhirng thdng tin cung cap tren day Id hoan toan dung sir that vd day du Tdi dong y de Ngan hdng tham tra nhirng dieu tdi da khai Tdi xin chiu hoan toan trach nhiem neu nhirng thdng tin tren sai lech , thang nam Ngirdi lam don (ky vd ghi rd ho ten) 133 PHU LUC ^VPBank Ngan Hang V& Nam Th-nn Vuong THONG TIN GICJI THIEU UNG VIEN Mau: HR-27 Ngay hieu luc: Lan ban hanh/sua doi: 01/00 Ho va ten ngudi gioi thieu : Chuc danh: Phdng ban: Don vi: Ho ten ung vien duoc gioi thieu: Ngay sinh: Ung tuyen vao vi tri: Email: So dien thoai: (Dinh kern Thdng tin ung vien theo mau cua VPBank — ung vien khai) Quan he vdi ngudi gidi thieu: Nhan xet ve qua trinh cong tac/dao due nghe nghiep cua ung vien tai cac don vi cu (do CBNV gidi thieu ghi): Toi xin cam ket nhung thong tin don Thong tin gioi thieu ung vien la dung su- that va day du Toi xin chiu trach nhiem ca nhan va dong y rang bat cir thdng tin sai su that hoac co tinh bo sot nao deu co the dan den viec loai bo ling vien gidi thieu cung nhu cham dirt quan he lao dong giua tdi vdi Ngan hang lap tire Chu ky cua ngudi gidi thieu: Ngay ky: Tai dia diem: Chu ky xac nhan cua ung vien : Ngay ky: Tai dia diem: