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BO GIAO DUC VA DAO TAO TRUONG DAI HOC KINH TE QUOC DAN - SOgoOciSGS - HAI HOC KTQD TTrHdNGTINTHUVltN LPHONGLUANAN-TULIF1 Hoang Ba Thang HOAN THIEN NHAN LUC • CONG TAC TUYEN DUNG • • TAI CONG TY CO PHAN QUAN LY VA KHAI THAC TAI SAN DAU KHI (PSA) Chuyen nganh: Quan tri nhan luc LUAN VAN THAC SY QUAN TRI KINH DOANH NGUOI HUONG DAN KHOA HOC: PGS.TS Vu Thanh Hung 777 < Ha Noi, 2011 LOI CAM DOAN Toi ten la: Hoang Ba Thang Ma hoc vien: CHI81081 - Hoc vien lap: CH 18.1 Chuyen nganh: Quan tri nhan luc - Truong: Dai hoc Kinh te Quoc dan Toi xin cam doan de tai nghien cun: "Hoan thien edng tdc tuyen (lung nhan luc tai Cong ty Cd pltan Quan ly va Khai tlidc Tai sdn Dau khT la ket qua nghien cuu cua rieng toi vdi sir giup cua giao vien hudng dan Tat ca cac thong tin so lieu dua duo'c trich dan rd rang va day du ve nguon goc, dam bao tinh khach quan va trung thirc Toi hoan toan chiu trach nhiem neu phat hien bat ky sir chep nao MUC LUC DANH MUC BANG BIEU, SO DO TOM TAT LUAN VAN PHAN MO DAU .1 CHUONG 1: CO SO LY LUAN VE CONG TAC TUYEN DUNG NHAN LUC TRONG DOANH NGHIEP 1.1 VAI TRO CUA TUYEN DUNG NHAN LUC TRONG DOANH NGHIEP 1.1.1 Khai niem 1.1.1.1 Tuyen dung 1.1.1.2 Tuyen mo 1.1.1.3 Tuyen chon ? dung ‘ ‘ 'lire doanh 1.1.2 Cac yen to anh hudng den tuyen nhan nghiep 1.1.2.1 Yeu to thuoc ve to chuc 1.1.2.2 Yeu to thuoc ve moi trudng 1.1.3 Yeu cau doi vdi tuyen dung nhan luc doanh nghiep 7 1.1.4 Vai tro cua tuyen dung nhan luc doanh nghiep 10 1.2 QUA TRINH TUYEN DUNG 11 1.2.1 Qua trinh tuyen mo 12 1.2 1.1 Xay dung chien lirpc tuyen mo 19 1.2 1.2 Tim kiem ngudi xin vice 20 1.2 1.3 Duy tri tap hop ung vien 20 1.2.2 Qua trinh tuyen chon 1.2 2.1 Tiep don ban dau va phong van so bo 21 1.2 2.2 Sang loc ho so xin viec 22 1.2 2.3 Trac nghiem nhan sir tuyen chon nhan lire 23 1.2 2.4 Phong van tuyen chon nhan lire 28 1.2 2.5 Kham sue khde va danh gia the lire cua ung vien 32 1.2 2.6 Phong van bdi ngudi lanh dao true tiep 32 1.2 2.7 Tham tra cac thong tin thu dupe qua trinh tuyen chon 32 1.2 2.8 Tham quan cong viec 33 1.2 2.9 Tuyen dung va hoa nhap 33 1.2.3 Danh gia qua trinh tuyen dung nhan luc 34 1.3 KINH NGHIEM TUYEN DUNG NHAN LUC O MOT SO DOANH NGHIEP TRONG NGANH 36 1.4 SU CAN THIET PHAI HOAN THIEN CONG TAC TUYEN DUNG NHAN LUC TAI CONG TY PSA 37 CHUONG 2: PHAN TICH THUC TRANG CONG TAC TUYEN DUNG NHAN LUC TAI CONG TY CO PHAN QUAN LY VA KHAI THAC TAI SAN DAU KHI 39 2.1 GIOI THIEU TONG QUAN VE PSA 39 2.1.1 Lich sir hinh va phat trien 39 2.1.2 Su menh va gia tri 40 2.1.3 Linh vuc hoat dong san xuat kinh doanh 41 2.1.4 Dac diem san pham, dich vu va quy trinh cong nghe 45 2.2 CAC YEU TO ANH HUONG DEN CONG TAC TUYEN DUNG NHAN LUC TAI PSA 45 2.2.1 Yeti to ben Cong ty 45 2.2.1.1 Dinh hudng chien lupc phat trien cua PSA 45 2.2.1.2 Dac diem ngudn nhan lire 46 2.2.1.3 Co cau to chiic 50 2.2.1.4 Ket qua hoat dong san xuat kinh doanh 54 2.2.1.5 Van hoa uy tin cua doanh nghiep 56 2.2.2 Yeu to ben ngoai Cong ty 56 2.2.2.1 Moi trudng kinh doanh 56 2.2.2.2 Khach hang va doi tac .56 2.2.2.3 Chinh sach Nha nude 57 2.3 PHAN TICH THUC TRANG CONG TAC TUYEN DUNG NHAN LUC TAI CONG TY PSA 57 2.3.1 Co so tuyen dung nhan lire cua Cong ty PSA 57 2.3.1.1 Ke hoach san xuat kinh doanh 57 2.3.1.2 De xuat tuyen dung nhan lire tir cac don vi 57 2.3.1.3 Phan tich cong viec 58 2.3.1.4 Danh gia thirc hien cong viec 58 2.3.1.5 Dinh muc lao dong 59 2.3.2 Phan tich thirc trang cong tac tuyen mo nhan lire tai Cong ty PSA 59 2.3.2.1 Lap ke hoach 61 2.3.2.2 Tim kiem img vien 63 2.3.2.3 Ket qua tuyen mo 66 2.3.3 Phan tich thirc trang cong tac tuyen chon nhan lire tai Cong ty PSA 68 2.3.3.1 Tiep nhan va tong hop ho so 69 2.3.3.2 Phong van tuyen dung .71 2.3.3.3 Thtr viec va danh gia thu viec 74 2.3.3.4 Tuyen dung chinh thuc 76 2.3.3.5 Ket qua tuyen chon 76 2.3.4 Danh gia qua trinh tuyen dung cua PSA 78 2.3.4.1 Uu didm ’ 78 2.3.4.2 Nhupc diem .80 CHU’O’NG 3: GIAI PHAP NHAM HOAN THIEN CONG TAC TUYEN DUNG NHAN LUC TAI CONG TY CO PHAN QUAN LY VA KHAI THAC TAI SAN DAU KHI 82 3.1 PHUONG HUONG PHAT TRIEN CUA PSA TRONG THO1 GIAN TOI 82 3.1.1 Phuong hudng phat trien .82 3.1.2 Chinh sach nhan sir 85 3.2 GIAI PHAP NHAM HOAN THIEN CONG TAC TUYEN DUNG NHAN LUC TAI PSA 86 3.2.1 Doi vdi cong tac tuyenmo nhan lire 86 3.2.1.1 Nang cao cong tac xay dung ke hoach 86 3.2.1.2 Nang cao hieu qua khau tim kiem ung vien xinviec 87 3.2.1.3 Nang cao hieu qua cac giai phap thay the tuyendung 89 3.2.2 Doi vdi cong tac tuyen chon nhan luc 91 3.2.2.1 Thanh lap Hoi dong tuyen dung 92 3.2.2.2 Tiep nhan va tong hop ho so 92 3.2.2.3 Thi tuy^n 96 3.2.2.4 Phong van tuyen dung 96 3.2.2.5 Tham tra thong tin ung vien 97 3.2.2.6 Thu viec va danh gia thu viec 97 3.2.2.7 Tuyen dung chinh thu’C 105 3.3 KIEN NGHI NHAM HOAN THIEN CONG TAG TUYEN DUNG NHAN LlTC TAI PSA 105 3.3.1 Ve phia doanh nghiep 105 3.3.2 Ve phia ngudi lao dong 105 KET LUAN 106 TAI LIEU THAM KHAO PHU LUC DANH MUC BANG BIEU, SO DO Danh muc bang bieu Bang 2.1: Luc lupng lao dong cua Cong ty PSA tu 2008 den2011 ^77 Bang 2.2: Lao dong Cong ty PSA phan loai theo tuoi 48 Bang 2.3: Lao dong Cong ty PSA phan loai theo nganh nghe, trinh dao tao va tuoi nam 2011 49 Bang 2.4: Lao dong PSA phan loai theo trinh dao tao tu 2009 den 2011 50 Bang 2.5: Co' cau lao dong Cong ty PSA phan loai theo choc nang nam 2011 .54 Bang 2.6: Thong ke so lieu tai chinh tu nam 2008 den nam 2011 55 Bang 2.7: Hieu qua su dung lao dong tu nam 2008 den nam 2011 55 Bang 2.8: Bien dong nhan su qua cac nam tu 2008 den 2011 60 Bang 2.9: Chi phi tuyen mo 67 Bang 2.10: Tong so ho so thu hut dupe tu 2009 den 2011 .67 Bang 2.11: Chi phi tuyen mo binh quan qua cac nam tu 2009 dnn 2011 68 Bang 2.12: Bo ho so ung tuyen theo quy dinh cua Cong ty PSA 70 Bang 2.13: Tieu chuan ung vien 71 Bang 13: Tieu chuan ung vien .71 Bang 2.14: Bang 2.15: Bang 16: Bang 2.17: Ty le tuyen chon cua Cong ty PSA 76 Chi phi tuyen dung binh quan 77 Ty le dat yeu cau thu vi
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