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TRUONG DAI HO C KINH TE QUOC DAN ■ ■ ■ SO380GJc8G8 DAI HOC KTQD tt thong tin thh vien • tuuieu LE THI THU * HOAN THEN C CAU TO CHOC TAI CONG TT TNHH THONG TIN ■ ■ VA VIEN THONG DI DONG S-TELECOHI CHUYf-N NGANH: QUAN TRI NHAN LUC U’AN VANTHACSYHNHDOANHVAQUANLY NgUdi htfdng dan khoa hoc: TS NGUYfiN VINH GIANG HA NOI NAN 2013 LOI CAM DOAN Ban luan van dirac hoan la ca qua trinh nghien cuu nghiem tuc cua toi cung vai su giup da tan tinh cua giao vien hirdng dan TS Nguyen VTnh Giang Cac so lieu, ket qua, trich dan luan van co nguon goc ro rang va trung thuc HaNdi,ngay thang Tac gia Le Thi Thu nam2013 LO’I CAM DOAN Ban luan van duac hoan la ca qua trinh nghien cum nghiem tuc cua toi cung vai su giup da tan tinh cua giao vien huang dan TS Nguyen Vinh Giang Cac so lieu, ket qua, trich dan luan van co nguon goc ro rang va trung thuc Ha Noi, thang Tac gia Le Thi Thu nam 2013 MUC LUC • • Trang Danh muc cac chfir viet tat Danh muc hinh ve, bang bieu, str Tom tat luan van MO DAU 01 CHLONG 1: Ly luan ve co’ cau to chuc doanh nghiep 05 1.1 Khai niem, tarn quan cua ca cau to chirc trongdoanh nghiep 05 1.1.1 Khai niem 05 1.1.1.1 To chuc 05 1.1.1.2 Ca cau to chuc 06 1.1.1.3 Bo may quan ly 06 1.1.1.4 Ca cau to chuc bo may quan ly doanh nghiep 07 1.1.2 Tam quan cua co cau to churc 08 1.1.3 Yeu cau co ban xay dung co cau to chuc bo may quan ly 08 1.2 Nhirng noi dung cua ca cau to chuc bo may quan ly 09 1.2.1 Mo hinh co cau to chuc bo may quan ly doanh nghiep 09 1.2.2 Xac dinh chuc nang, nhiem vu tung bo phan co cau to chuc bo may quan ly 14 1.2.3 Bo tri nhan su tai cac bo phan ca cau to chuc bo may quan ly 15 1.2.4 Nhung dac tinh cua co cau to chuc va moi quan he giua cac bo phan to chuc 16 1.2.4.1 Nhung dac tinh cua ca cau to chirc 16 1.2.4.2 Moi quan he hap tac giua cac bo phan to chirc 25 1.3 Cacyeu to anh hudng tai ca cau to chirc 26 1.3.1 Yeu to ben doanh nghiep 26 1.2.2 Moi truang ben ngoai 27 1.4 Kinh nghiem tie mo hinh ca cau to chirc mot sd doanh nghiep vien thong tai Viet Nam (Vinaphone va Mobifone) 28 1.5 Sir can thief phai hodn thien co cau td chirc doanh nghiep 31 CHtTO’NG 2: Phan tich thuc trang co* cau to chuc bo may quan ly tai cong ty S-Telecom 33 2.1 Mot so dac diem cua cong ty anh h tdi co cau to chirc bo may quan ly tai congty 33 2.1.1 Qua trinh hinh va phat trien 33 2.1.2 Ket qua hoat dong kinh doanh cua cong ty 35 2.1.3 Dac diem ve lao dong 36 2.1.4 Cac dac diem khac 40 r •? Phan tich thuc trang co cau td chirc bo may quan ly Cong ty TNHH Thong tin 2.2 va vien thong di dong S-Telecom 41 2.2.1 Mo hinh cor cau to chuc cong ty hien 41 2.2.2 Chuc nang, nhiem vu cac bo phan cong ty 44 2.2.2.1 Chirc nang, nhiem vu cac Khdi thuoc Van phong chinh cong ty 44 2.2.2.2 Chirc nang, nhiem vu cua cac Khu virc/ Vung/ mien 51 2.2.3 Thuc trang bo tri su dung lao dong bo may quan ly cong ty 55 2.2.3.1 Co cau nhan lire cac Khdi thuoc Van phong chinh 55 2.2.3.2 Co cau nhan lire cac Khu virc/vung/ mien 61 2.2.4 Phan tich cac dac tinh cua co cau to chuc va moi quan he hop tac gitra cac bo phan thuc hien nhiem vu tai cong ty 71 2.3 Cac yeu td anh hirdng tdi co cau td chirc bo may quan ly cua Cong ty TNHH Thong tin va vien thong di dong S-Telecom 74 2.3.1 Yeu to ben doanh nghiep 74 2.3.2 Moi trubmg ben ngoai 75 2.4 Nhan xet ve co cau td chirc bo may quan ly cua cong ty tho'i gian qua 77 2.4.1 Uu diem 77 2.4.2 Nhuqc diem 78 2.4.3 Nguyen nhan 79 2.4.4 Anh huong cua co cau to chuc bo may quan ly cong ty den ket qua hoat dong kinh doanh cua cong ty 80 CHUO’NG 3: Mot so giai phap de xuat nham hoan thien co’ cau to chtrc bo may quan ly tai cong ty TNHH Thong tin va vien thong di dong S-Telecom 82 3.1 Chien Iwcrc ph at trien cua Cong ty thffi gian tori 82 3.1.1 Phuong huong, muc tieu hoat dong cua cong ty 82 3.1.2 Quan diem hoan thien co cau to chuc cong ty S-Telecom 84 3.2 Mot so giai phap chu yeu nham hoan thien cor cau to chuc bo may quan ly tai r r y r •> Cong ty S- Telecom 87 3.2.1 Cac giai phap hoan thien cor cau to churc Cong ty 87 3.2.1.1 Mo hinh ca cau to chuc de xuat 87 3.2.1.2 Hoan thien chuc nang, nhiem vu cua bo may quan ly cong ty 93 3.2.1.3 Giaiphap bo tri lai lao dong cong ty 95 3.2.1.4 Giai phap ve moi quan he hop tac giua cac bo phan cong ty 109 3.2.2 Mot so giai phap khac .111 3.2.2.1 Cho thoi viec Ill 3.2.2.2 Hoan thien cong tac quan tri nhan luc cong ty 112 3.2.2.3 Cai thien moi trudng lam viec cho toan cong ty 113 3.3 Dieu kien de tliuc thi cac giai phap 113 3.4 Lai ich dur kien thu duac tic cac giai phap hoan thien cor cau to chicc tren 114 r v Ket luan 115 Danh muc tai lieu tham khao 116 Phu luc 117 % TRUONG DAI HOC KINH TE QUOC DAN ■ ■ so^GJoaca LE THI THU ■ chuy^n nganh: quan tri nhAn liJc TOM TAT LUAN VAN THAC SY • HA NHL • * NAM 2013 • i MO DAU Ly chon de tai Trong nen kinh te thi truong canh tranh gay gat, mot doanh nghiep muon ton tai va phat trien thi ngoai cac dieu kien can thiet nhu: Von kinh doanh, chien luoc kinh doanh doi hoi moi doanh nghiep phai co mot co cau to chuc phu hop voi quy mo va tinh hinh san xuat kinh doanh cua doanh nghiep No la dieu kien du quyet dinh su cong cua moi doanh nghiep tren thuong truong Cong ty TNHH Thong tin va Vien thong di dong S-Telecom (cong ty STelecom) duoc chinh thuc hinh sau chuyen doi tu Hop dong hop tac kinh doanh (BCC) sang Cong ty lien doanh tu 12/12/2011, hien dang giai doan trien khai voi co cau to chuc bo may quan ly hien tai, nhien da phat sinh mot so bat cap De hoat dong kinh doanh cua cong ty hieu qua hon thi co cau to chuc cong ty cung phai cai tien cho phu hop voi chien luoc kinh doanh va tiem luc cua cong ty Vi vay, day chinh la ly khien de tai “Hoan thien cff cau to chuc tai Cong ty TNHH Thdng tin va Vien thong di dong S-Telecom” duoc chon cho ban luan van Muc tieu nghien cuu - Lam ro ban chat, vai tro, cac nhan to tac dong va noi dung cua co cau to chuc doanh nghiep - Phan tich thuc trang co cau to chuc bo may quan ly cong ty hien tai de tu tim va phan tich nhung diem manh, diem yeu cua co cau to chuc bo may quan ly cua cong ty de tim giai phap thay doi, dieu chinh cho phu hop - De xuat nhung giai phap nham hoan thien co cau to chuc bo may quan ly cho cong ty mot cach hieu qua Phuong phap nghien cuu Sau xac dinh duoc doi tuong nghien cuu, tac gia luan van da he thong hoa co so ly luan, xac dinh khung ly thuyet lam co so nghien cuu, phan tich thuc trang va de xuat cho luan van Cac nguon du lieu: - + Thong tin thu cap: • Co so ly luan: tac gia tham khao giao trlnh Phan tich lao dong xa hoi, giao trlnh Hanh vi to chuc, giao trlnh Quan tri Nhan luc va cac tai lieu tham khao tai thu vien nhu: luan van thac si, luan van dai hoc • Thong tin doanh nghiep: bao cao ket qua kinh doanh (phan tich tlnh hlnh hoat dong cua cong ty), co cau to chuc (phan tich xem co cau to chuc cong ty la loai co cau gl, co phu hop vdi hien tai hay khong), co cau nhan luc cua cong ty (phan tich co cau da dap ung muc tieu chien luoc cua cong ty chua, co phu hop vdi tlnh hlnh hoat dong kinh doanh cua cong ty khong) • Thong tin ben ngoai doanh nghiep: so lieu duoc thu thap tu thong tin cua bo Truyen thong va Thong tin, tu cac website cua cac doi thu canh tranh de phan tich, hoc tap kinh nghiem ve co cau to chuc cua doi thu + Thong tin so cap: duoc thu thap bang cach su dung bang cau hoi de dieu tra, khao sat qua mang Bang hoi la du lieu thu thap tu phieu khao sat y kien cua can bo nhan vien cong ty nham thu thap cac thong tin ve chuc nang, nhiem vu cua cong ty da phu hop chua, cac yeu cau cong viec doi vdi tung vi tri cong viec co day du va hop ly hay khong, y kien cua nhan vien can cai tien gl co cau to chuc Du lieu dinh luong duoc lay bang cach thuc hien dieu tra, phong van truc tuyen (qua mang) su dung bang cau hoi Kich thudc mau nghien cuu la 130 nhan vien so lieu duoc xu ly bang chuong trlnh Excel cho tac gia nhung ket qua su dung qua trlnh nghien cuu - Vdi nhung so lieu da thu thap duoc, tac gia xu ly thong tin bang viec su dung mot so phuong phap nghien cuu nhu phuong phap thong ke, so sanh, phan tich, 9 r tong hop nham phan tich, tlm uu, nhuoc diem cua co cau to chuc hien tai va de giai phap hoan thien Sau hoan viec xu ly thong tin, tac gia thuc hien qua trlnh viet de cuong va lam luan van cua mlnh 114 Co mot quy che phap ly lam viec cu the den tung can bo nhan vien cong ty Co nhung chuong trinh dai ngo nham khich le, dong vien nhan vien noi chung va nhung nhan vien hoan xuat sac nhiem vu cua minh, dem lai loi ich cho cong ty tren Mo hinh co cau to chuc mdi khac phuc duoc mot so nhugc diem cua md hinh co cau td chuc cu nhu: Nhd sap nhap mot sd phdng ban can thiet, bo may co cau cong ty duoc tinh gon, dap ung duoc yeu cau tinh kinh te va tinh tdi uu cua co cau td chuc Pham vi quan ly cua cong ty duoc md rong hon mot each tot nhat cd the phu hop vdi dieu kien tinh hinh hoat dong kinh doanh, sd luong va co cau nhan su hien tai cua cong ty Cac chuc nang, nhiem vu cua cong ty duoc xac dinh ro rang va bo sung day du hon, giup cho cong ty hoat dong hieu qua, nham dat duoc muc tieu chien luge Tao su thay doi nhan thuc cua nhan vien, giup ho xac dinh va hoan tot hon cong viec cua minh, dong thoi, lam tang su gan bo cua nhan vien doi vdi cong ty hon, giup cong ty giu dugc nhan vien d nhung vi tri chu chot Tdng giam doc se bdt di cac cong viec dieu hanh cu the de tap trung vao cac cong viec cd tinh chat quan hon doi vdi hoat dong mang tinh chien luge cua cong ty Tang them trach nhiem doi vdi cac cap Giam doc Khoi/ khu vuc dong thdi giao quyen tu chu hon cho cac Trudng phdng 115 KET LUAN Qua trinh nghien cuu cho thay, hoan thien co cau to chuc la mot nhung noi dung quan trong to chuc san xuat kinh doanh Bat ky mot doanh nghiep nao cung can dac biet quan tam den doi ngu lao dong cua minh vi co mot co cau to chuc hoan thien vdi doi ngu nhan vien co trinh se la nen tang cho doanh nghiep di len moi hoan canh, giup doanh nghiep thich nghi nhanh chong vdi moi bien doi cua moi trudng doanh nghiep Trong thdi gian qua, Cong ty TNHH Thong tin va Vien thong di dong STelecom sau chuyen doi sang cong ty Lien doanh tu Hop dong hop tac kinh doanh, co cau to chuc hien tai da phan nao phu hup vdi muc tieu chien luoc, quy mo cua cong ty, nhien, van ton tai mot so van de bat cap, han che can hoan thien hon thdi gian tdi Tac gia Luan van xin chan cam on su hudng dan khoa hoc cua Tien si Nguyen Vinh Giang, ngudi truc tiep hudng dan tac gia hoan ban luan van Dong thdi, tac gia xin chan cam on cac thay giao, co giao Khoa Kinh te va Quan ly nguon nhan luc va giup dd, hudng dan va dong gop y kien cho tac gia de bai Luan van duoc hoan thien hon 116 TAI LIEU THAM KHAO Tran Xuan Cau (2002), Giao trinh Phan tich lao dong Xa hoi., NXB Lao dong Xa hoi, Ha Noi Tran Kim Dung (2005), Quan tri nguon nhan luc, NXB Thong Ke, Ha Noi Nguyen Van Diem, Nguyen Ngoc Quan (2004), Giao trinh Quan tri Nhan luc, NXB Lao dong, Ha Noi Ha Van Hoi (2011), Quan tri hoc — Nhung van de ca ban, NXB Thong tin va truyen thong Nguyen Thanh Hoi, Phan Thang (1999), Giao trinh Quan tri hoc, NXB Thong Ke, Ha Noi Nguyen Bach Nguyet (2005), Quan tri Kinh doanh, NXB Thong ke, Ha Noi Le Thanh Tam, Ngo Kim Thanh (2003), Giao trinh Quan tri doanh nghiep, NXB Lao dong - Xa hoi, Ha Noi Do Hoang Toan, Nguyen Kim Truy (2006), Giao trinh Quan tri hoc, NXB Thong Ke, Ha Noi Bui Anh Tuan, Pham Thuy Huong (2009), Giao trinh Hanh vi To chuc, NXB Dai hoc Kinh te Quoc dan, Ha Noi 10 Cong ty S-Telecom, Bao cao ket qua kinh doanh nam 2009, 2010, 2011 va thang dau nam 2012; l.Cong ty S-Telecom, Sa ca cau to chuc cong ty va chuc nang nhiem vu cac Khoi, Khu vuc nam 2012 12 Cong ty S-Telecom, Bao cao nhan su cuoi nam 2010, 2011 va thang dau nam 2012 13 WWW.SFONE.COM.VN 14 WWW.MOBIFONE.COM.VN 15 WV^W^A^VIAPHON^EX:ON^A^ 117 PHU• LUC • Phu luc 1.1: Phieu khao sat PHIEU KHAO SAT Vdi muc dich hoan thien co cau to chuc tai Cong ty TNHH Thong tin va Vien thong di dong S-Telecom kinh mong cac anh/chi tra ldi hoac cho y kien ve cac noi dung cua phieu khao sat dudi day Nhung y kien cua anh/chi dong gop se duoc su dung dung vdi muc dich da neu hoan toan khong su dung vao nhung muc dich khac Tran cam on Nhom nghien cuu: Bo phan Nhan su - Phong Hanh chinh Nhan su khu vuc Phan 1: THONG TIN CHUNG (Chon phuong an tra ldi thich hop bang cach danh dau X vao o vuong) Ho va ten nhan vien: (Co the ghi hoac khong ghi) STT Cau hoi Phuong an tra loi Khoi/ Phong ban/ Bo phan cong tac □ Nhan vien/ Chuven vien Chuc danh cong viec □ Trudng bo phan/ trung tam/ nhom/ ca □ Trudng/ Pho phong □ Giam doc Khoi/ Khu vuc □ PTTH □ Trung cap Bang cap cao nhat □ Cao dang □ Cu nhan/ky su □ Thac sy trd len Gidi tinh □ Nam □ Nu 118 □ Dudi 30 Do tuoi □ 30 - 40 tuoi □ Tren 40 Chuc danh cong viec hien tai > _ /v a _ x x r , /v Phan 2: THONG TIN LIEN QUAN DEN CO CAU TO CHVC TAI CONG TY TNHH THONG TIN VA VIEN THONG DI DONG S-TELECOM ( Chon phuong an tra loi thich hop bang each danh dau X vao o vuong) STT Cau hoi Phuong an tra loi □ Dung nganh nghe duoc dao tao Chuc danh cong viec hien tai cua Anh/ chi co phu hop vdi trinh chuyen mon dao tao cua minh khong? □ Khong dung chuyen nganh nhung dap ung duoc yeu cau cong viec □ Khong phu hop vdi nganh nghe duoc dao tao Anh/ chi nhan thay minh can duoc □ Khong can dao tao dao tao them ve chuyen mon de dap □ Can dao tao them mot so ky nang ung yeu cau cong viec khong? □ Can dao tao lai tu dau Anh/ chi co nam ro chuc nang nhiem vu cua minh khong? □ Nam ro □ Con mo ho Anh/ chi co phai kiem nhiem them □ Co cong viec cua mot so vi tri □ Khong phong/ bo phan khong? Chuc nang, nhiem vu cua phong ban □ Co Anh/ chi co chong cheo vdi phong □ Khong ban khac khong? Anh/ chi da tung bi thuyen chuyen sang mot cong viec khac chua? □ Co, vi tri mdi cung phong ban □ Co, chuyen sang phong ban khac □ Khong • 119 STT Phuong an tra loi Cau hoi Vi tri thuyen chuyen co phu hop □ Phu hop voi trinh chuyen mon cua Anh/ □ Khong phu hop chi khong? Doi voi cac quy trinh quy dinh lien □ Co quan den nghiep vu, cong viec cua □ Khong co quyen dong gop y kien, chi thuc minh, Anh/ chi co quyen tham gia hien dong gop y kien hay khong? Anh/ chi se bao cao cong viec cho ai? Trong truong hop khan cap yeu cau 10 cong viec duoc giai quyet nhanh, Anh/chi co duoc vuot cap bao cao □ Cap quan ly truc tiep □ Cap Giam doc □ Co, sau bao cao lai voi cap quan ly truc tiep • □ Phai bao cao trinh tu theo cap len cap cao nhat khong? □ Tu van, tham muu cho Tong giam doc Cac Giam doc Khoi/ Khu vuc dong 11 vai tro gi cac quvet dinh cua cong ty? □ Duoc phan quyen quyet dinh □ Mot hai quven tren loai quyet dinh 12 Cac quyet dinh chien luoc tai cong ty quyet dinh? □ Tong giam doc □ Phan quyen cho cac Giam doc Khoi/ Khu vuc 13 Cac quyet dinh mang tinh chuyen mon cong viec quyet dinh? □ Tong giam doc □ Phan quyen cho cac Giam doc Khoi/ Khu vuc chuyen mon Theo anh/ chi, de cong viec cua 14 phong dat ket qua tot hon, so luong nguoi thuoc chuc danh anh/ chi □ Bo sung them nguoi □ Giu nguyen □ Giam di nuuoi dang thuc hien can? 15 16 He thong cac quy trinh nghiep vu cua cong ty thuong: Anh/ chi thay rang cac quy trinh, luat le cong ty dua da day du □ Co huong dan bang van ban ro rang □ Khong co hoac co nhung rat chung chung □ Day du □ Doi co van de moi phat sinh chua co 120 Cau hoi STT chua? Doi vdi nhung van de mdi phat sinh 17 chua co he thong quy trinh nghiep vu? Phuong an tra loi quy trinh □ Nhan vien chuc nang bao cao, va cung phoi hop de xuat hudng giai quyet □ Nhan vien chuc nang bao cao, cap co tham quyen dua phuong an giai quyet Cau hoi danh cho cap quan ly 18 So luong nhan vien Anh/ chi quan □ 1-5 nhan vien ly? □ -10 nhan vien □ > 10 nhan vien 19 Anh/ chi nhan thay pham vi quan ly cua minh? □ Rong ’ □ Phu hop □ Hep □ Du 20 Theo Anh/ chi, cac vi tri' cong viec □ Thua nhan su phong/ bo phan minh da bo tri □ Thieu nhan su du nhan su dam nhiem hay chua? □ Co vi tri thua, co vi tri thieu □ vi tri 21 Vi tri thua? □ - vi tri □ vi tri tro len 22 Vi tri thieu? □ vi tri □ 2-3 vi tri □ vi tri tro len 23 Theo anh/ chi co can bo sung them □ Co: chuc nang chuc nang gi phong ban cua □ Khong can minh khong? Theo anh/ chi co can xay dung lai 24 chuc nang, nhiem vu chuc danh cua □ Can thiet □ Khong can thiet Phong minh khong? 25 So luong nhan vien phong ban anh/chi Cau hoi danh rieng cho cap Giam doc □ Dudi 10 nhan vien □ Tu 10 nhan vien tro len 121 STT 26 Cau hoi Theo Anh/ chi, Khoi/ Khu vuc minh □ Can tach phdng co can tach/ sap nhap cac phong ban □ Can sap nhap vdi phdng nao vdi khong? 27 Phuong an tra Idi □ Giu nguyen Theo anh/ chi co nen giam bot cac □ Cd, nen giam bdt cap quan ly trung gian Khoi/ □ Giu nguyen khu vuc minh cho phu hop vdi co cau hien tai khong? 28 29 Pham vi quyen luc cua cac Khoi, □ Ngang Khu vuc cong ty □ Khac Cac phdng/ ban tai khu vuc co mdi □ Cd quan he bao cao vdi cac Khoi chuc □ Khong nang khong? Nhom nghien cuu xin chan cam on y kien dong gop nhiet tinh cua anh/ chi vao phieu khao sat Xin trdn cam on! 122 BANG TONG HOP KET QUA KHAO SAT Quy mo mau khao sat: 130/ 258 can bo cong ty So phieu hop le: 130 Pham vi khao sat: Bo may quan ly cong ty S-Telecom Hinh thuc khao sat: Qua mang Phu luc 2.1: Bang phan loai co’ cau mau khao sat Don vi tinh: nguoi Chi tieu Giai tinh So luong (ngudi) Ty Chi tieu (%) Nam 66 50.8% Nu 64 49.2% 130 100.0% Duoi 30 53 40.8% Tong 30,-40 tuoi 68 52.3% Giam doc Tren 40 6.9% 130 100.0% Van phong chinh 28 21.5% CV/NV Khu vuc 57 43.8% Tong Khu vuc 30 23.1% Khu vuc 15 11.5% 130 100.0% TOng Trinh Tuoi Tong Khoi/ Khu vuc Tong Chuc vu So luong (ngudi) Ty (%) DH, tren DH 92 70.8% CD, Trung cap 38 29.2% 0.0% PTTH Truon g/Pho phong Trudng BP/ Trung tam KD/ nhom/ ca Nguon: Ket qua khao sat cua tac gia 130 100.0% 4.6% 17 13.1% 14 10.8% 93 71.5% 130 100.0% 123 Phu luc 2.2: Bang ket qua tong hop phieu khao sat Dem vi tinh: nguai Cau hoi Ket qua lua chon Phuong an lira chon Ghi chu Sd ngirdi (ngudi) Ty le (%) a 108 83.1% b 22 16.9% c 0.0% Tdng 130 100.0% a 130 100.0% b 0.0% c 0.0% Tong 130 100.0% a 130 100.0% b 0.0% Tdng 130 100.0% a 39 30.0% b 91 70.0% Tong 130 100.0% a 0.0% b 130 100.0% Tdng 130 100.0% a 30 23.1% b 75 57.7% c 25 19.2% Tong 130 100.0% a 43 33.1% b 67 51.5% c 20 15.4% Tong 130 100.0% a 130 50.0% 124 Cau hoi Ket qua lya chon Ph iro ng an lira chon b 10 11 12 13 14 15 Ghi chu So ngudi (ngudi) Ty le (%) 0.0% T6ng 260 100.0% a 130 100.0% b 0.0% c 0.0% Tong 130 100.0% a 20 15.4% b 70 53.8% c 40 30.8% Tong 130 100.0% a 130 100.0% b 0.0% c 0.0% Tong 130 100.0% a 10 7.7% b 108 83.1% c 12 9.2% Tong 130 100.0% a 28 21.5% b 90 69.2% c 12 9.2% Tong 130 100.0% a 130 100.0% b 0.0% Tong 130 100.0% a 38 29.2% b 92 70.8% Tong 130 100.0% 125 Ket qua lua chon Cau hoi Phuong an lua chon Ghi chu So nguoi (nguoi) Ty le (%) a 77 59.2% b 53 40.8% c 0.0% Tong 130 100.0% a 11 8.5% b 119 91.5% Tong 130 100.0% a 25 67.6% b 12 32.4% c 0.0% Tong 37 100.0% a 20 54.1% b 16 43.2% c 2.7% 37 100.0% a 16.2% b 10.8% c 14 37.8% d 13 35.1% Tong 37 100.0% a 8.1% b 34 91.9% Tong 37 100.0% a 0.0% b 37 100.0% Tong 37 100.0% a 13 76.5% 16 17 18 19 Tong 20 21 22 23 Khao sat cap quan ly Khao sat cap quan ly Khao sat cap quan ly Khao sat cap quan ly Khao sat cap quan ly Khao sat 126 Ket qua lua chon Cau hoi Phuong an lua chon 26 27 Ty le (%) b 23.5% rw-i X Tong 17 100.0% a 0.0% b 33.3% c 66.7% TOng 100.0% a 66.7% b 33.3% TOng 100.0% a 100.0% b 0.0% TOng 100.0% a 100.0% b 0.0% TOng 100.0% 24 25 Ghi chu So nguoi (nguoi) Nguon: Ket qua khao sat cua tac gia Truong/Pho phong Khao sat cap giam doc Khao sat cap giam doc Khao sat cap giam doc Khao sat cap giam doc 127 Phu luc 2.3: Ket qua khao sat ve su chenh lech khoi luong cong viec cong ty Don vi: ngu-ffi, % ST T Noi dung Y kien Chenh lech khoi luong cong viec cung phong ban Chenh lech khoi luong cong viec giua cac phong ban So luong (nguoi) Ty le (%) Chenh lech nhieu 20 15.4% Chenh lech ft 70 53.8% Khong chenh lech 40 30.8% Tong 130 100.0% Chenh lech nhieu 30 23.1% Chenh lech ft 75 57.7% Khong chenh lech 25 19.2% TOng 130 100.0% Nguon: Ket qua khao sat cua tac gia 128 Phu luc 2.4: Ket qua khao sat ve sir phoi hop giua cac Khoi/ Khu vuc/ phdng ban viec thuc hien nhiein vu tai cong ty Don vi: ngucri, % STT Y kien So luong (ngudi) Tyl?(%) Cac Khoi, Khu vuc, phdng ban chu dong phoi hop 43 33.1% Phoi hop tot dudi su chi dao cua Ban Giam doc 67 51.5% Phoi hop chua hieu qua 20 15.4% Tong 130 100.0% Nguon: Ket qua khao sat cua tac gid
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