Luận văn hoàn thiện quy chế trả lương tại công ty cổ phần tin học viễn thông petrolimex0001

1 DAI HOC K1NH TE OVOC DAN ifc sfc 4? jfc $ DAU KHAC QUYNH OAN TFHE.N QUY CHE TRA LI ■ CO PHAN TIN HOC VlfeN THONG O p—— TRUONG DAI HOC KINH TE QUOC DAN DAI HOC KTQD TT THONG TIN THIS VIEN PHONG LUAN AN-TV LIEU DAU KHAC QUYNH HOAN THIEN QUY CHE TRA LUONG TAI CONG TY CO PHAN TIN HOC VlfeN THONG PETROLIMEX Chuyen nganh: KINH tE LAO DONG LUAN VAN THAC SY KINH TE • • Nguoi hi rung dAn khoa hoc: TS NGUYEN VINH GIANG 7S HA NOI - 2010 ft — LOI CAM DOAN Toi, Dau Khac Quynh, Toi xin cam doan Luan van: “Hoan thien quy che tra luong tai Cong ty Co phan Tin hoc Vien thong Petrolimex (PIACOM)”, la cong trinh nghien cixu cua rieng toi Cac so lieu, cac nguon trich dan dupe sir dung luan van la trung thuc va chira tirng dupe cong bo cac cong trinh nghien cun khac Toi xin chan cam on cac Thay Cd Truong Dai hoc Kinh te Quoc dan Ha Noi, Khoa Kinh te va Quan ly Nguon nhan luc da giup toi sudt thdi gian qua Dac biet toi xin chan cam on TS Nguyen Vinh Giang da tan tinh huong dan toi hoan luan van Toi xin cam on Cong ty Co phan Tin hoc Vien thong Petrolimex, da tao dieu kien giup toi thdi gian there hien luan van Ha Noi, ngayestthang/Lnam 2010 Tac gia luan van A r Dau Khac Quynh MUC LUC • • Danh muc bang bieu, so' Tom tat luan van MO DAU Chuong 1: LI LUAN VE QUY CHE TRA LUONG TRONG DOANH NGHIEP 1.1 KH Al NIEM VE QUY CHE TRA LUONG 1.2 NOI DUNG CO BAN CUA QUY CHE TRA LUONG 1.2.1 Xac dinh nhung nguyen tac tra luong cho ngubi lao dong doanh nghiep 1.2.2 Quy dinh ve tien luong toi thieu 1.2.3 Xac dinh don gia tien lirong, nguon hinh va sir dung quy tien lirong 1.2.4 He thong thang, bang luong 11 1.2.5 Quy dinh ve cac hinh thurc tra lirong 13 1.3 CAC YEU TO TAC DONG DEN QUY CHE IRA LUONG TRONG DOANH NGHIEP 16 1.3.1 Cac yeu to thi trubng ben ngoai doanh nghiep 16 1.3.2 Cac yeu to ben doanh nghiep 18 1.4 SU’ CAN THIET PHAI HOAN THIEN QUY CHE TRA LUONG 20 1.4.1 Str can thiet phai hoan thien Quy che tra luong doanh nghiep 20 1.4.2 Sir can thiet phai hoan thien Quy che tra luong cua Cong ty PIACOM 21 Chuong 2: THUC TRANG QUY CHE TRA LUONG TAI CONG TY CO PHAN TIN HOC VIEN THONG PETROLIMEX 24 2.1 PHAN TICH CAC YEU TO TAC DONG DEN QUY CHE TRA LUONG CUA CONG TY PIACOM 24 2.1.1 Cac yeu to ben ngoai 24 2.1.2 Cac yeu to ben 28 2.2 PHAN TICH THUC TRANG QUY CHE TRA LUONG HIEN TAI CONG TY PIACOM 39 2.2.1 Phan ti'ch viec thuc hien cac nguyen tac tra lirong 39 2.2.2 Phan tich viec xay dung va thirc hien tien lirong toi thieu 42 2.2.3 Phan tich viec xac dinh nguon hinh va phan bo quy luong tai Cong ty PIACOM 43 2.2.4 Phan tich he thong thang, bang luong tai Cong ty PIACOM 46 2.2.5 Phan phoi Quy tien luong tai Cong ty PIACOM 49 2.2.6 Quy dinh ve tra luong nhtrng trubng hop dac biet 57 2.2.7 To chuc thirc hien 62 Chuong 3: MOT SO GIAI PHAP HOAN THIEN QUY CHE TRA LUONG TAI CONG TY PIACOM 65 3.1 PHUONG HUONG PHAT TRIEN CUA CONG TY TRONG THOI GIAN TOI 65 3.1.1 Dinh huong phat trien 65 3.1.2 Cac chi tieu ke hoach nam 2010 67 3.2 CAC GIAI PHAP HOAN THIEN QUY CHE TRA LUONG TAI CONG TY PIACOM : 68 3.2.1 Hoan thien he thong thang, bang luong 68 3.2.2 Hoan thien hinh thuc chi tra luong cho nguoi lao dong 83 3.2.3 Ra soat, xay dirng dinh muc lao dong 87 3.2.4 Hoan thien viec xac dinh nguon hinh thanh, don gia va phan bo quy tien luong cho nguoi lao dong 88 3.2.5 Hoan thien he thong danh gia ket qua hoan cong viec 90 3.2.6 Cac giai phap khac 92 KET LUAN 96 DANH MUC TAI LIEU THAM KHAO 98 PHU LUC DANH MUC CAC SO DO, BIEU DO Danh muc bang Bang 2.1 Co cau lao dong theo trinh tao tao va theo gidi tinh nam 2009 33 r < Bang 2.2 Ket qua hoat dong san xuat kinh doanh cua Cong ty tu 2007 2009 37 Bieu 2.3 Co cau doanh thu hoat dong san xuat tu nam 2006-2009 theo Quy 38 r r \ Bieu 2.4 Toe tang nang suat lao dong va tang tien luong binh quan 40 Bang 2.5 Tinh hinh thirc hien quy tien lirong tai Cdng ty PIACOM 42 Bang 2.6 Mire tien luong toi thieu tai Cong ty PIACOM 42 Bang 2.7 Mure thda man tien luong cua ngudi lao dong 55 Bang 2.8 Tien luong binh quan cua ngudi lao dong tu nam2007-2009 .56 Bang 2.9 Tien luong binh quan cua mot so Cong ty Tong Cong ty Xang dau Viet Nam 57 Bang 3.1 He thong chuc danh cdng viec tai Cong ty PIACOM 68 r r Bang 3.2 Cac yeu to danh gai gia tri cdng viec tai Cdng ty PIACOM 71 Bang 3.3 Bang phan nhom chuc danh cdng viec va ngach luong 72 Bang 3.4 Cac yeu to va diem so danh gia gia tri cdng viec 73 r r r Bang 3.5 cac yeu to va so danh gia hoan cdng viec 90 Bang 3.6 Cac cap hoan cdng viec 91 Bang 3.7 He so xep loai danh gia hoan cdng viec 92 Danh muc bieu Bieu 2.1: Co cau lao dong theo trinh dao tao 33 Bieu 2.2: Co cau lao dong theo gidi tinh tai Cdng ty PIACOM 34 Bieu 2.3: Co cau lao dong theo chuc nang 35 Bieu 2.4: Co cau lao dong theo tuoi 36 p — — TRUING DAI HOC KINH TE QUOC DAN DAU KHAC QUYNH HOAN THIEN QUY CHE TRA LUONG TAI CONG TY CO PHAN TIN HOC Vlf N THONG PETROLIMEX Chuyen nganh: KINH TE LAO DONG TOM TAT LUAN VAN THAC SY HA NOI - 2010 i MO DAU LY DO CHON DE TAI Doi voi mot doanh nghiep noi chung chinh sach tien luong hop li se tao dong lire cho cong nhan vien hang hai tham gia lam viec nang cao nang suat lao dong, co y there gan bo lau dai voi doanh nghiep Cong ty Co phan Tin hoc Vien thong Petrolimex(PIACOM) la cong ty vien thuoc Tong Cong ty Xang dau Viet Nam La mot cong ty Cd phan vua hoat dong theo Luat doanh nghiep dong thdi hoat dong theo Luat doanh nghiep nha nude, van de tra luong cua doanh nghiep duoc thuc hien tuan theo nhung quy dinh cua nha nude ban hanh Ngoai ra, voi dac thu la cong ty hoat dong linh vuc san xuat kinh doanh cac san pham cong nghe cao nhu: vien thong, tu dong hoa cong nghe thong tin va giai phap phan mem de doanh nghiep ton tai va phat trien tren thi trudng boi canh nen khoa hoc ky thuat cong nghe tren the gidi dang phat trien nhanh doi hoi doanh nghiep phai cd phuong hudng chinh sach phat trien phu hop voi doanh nghiep tinh hinh moi Trong qua trinh hoi nhap nen kinh te viec canh tranh gitra cac doanh nghiep ve cong nghe ky thuat va nguon nhan luc cang dien gay gat thi viec hoan thien quy che tra luong cho ngudi lao dong tai cong ty PIACOM nham xay dung co che phan phoi tien luong hop ly mot mat giu va khuyen khich ngudi lao dong doanh nghiep nang chat luong hieu qua cong viec mat khac cd tac dung thu hut nguon nhan lire cd chat luong tu thi trudng lao dong cd y nghia het sue quan doi vdi su phat trien cua doanh DOI TUONG VA PHAM VI NGHIEN CUU - Doi tuong nghien cuu: Quy che tra luong tai Cong ty PIACOM - Pham vi nghien cuu: Cong ty PIACOM MUC D1CH NGHIEN (11 Phan tich Quy che tra luong hien tai Cong ty Cd phan Tin hoc Vien thong Petrolimex de tint nhung mat ti'ch cue mat han che va de nhung kien nghi giai phap nham hoan thien quy che tra luong tai cong ty PHUONG PHAP NGHIEN CUU - Phuong phap dieu tra bang bang hoi - Phuong phap phong van nguoi lao dong, cac chuyen gia co kinh nghiem lTnh virc BO CUC DE TAI Ngoai loi ma dau va ket luan bo cue de tai gdm 03 phan: Chuong 1: Li luan ve Quy che tra luong doanh nghiep Chuang 2: Danh gia thirc trang Quy che tra luong cua Cong ty PIACOM Chuang 3: Giai phap hoan thien Quy che tra luong Cong ty PIACOM Chuong 1: LI LUAN VE QUY CHE TRA LUONG TRONG DOANH NGHIEP 1.1 KHA1 NIEM VE QUY CHE TRA LUONG Quy che tra luong la van ban cd tlnh phap quy, quy dinh nguyen tac, each thirc, the le, ddi tirqng, dieu kien de co’ quan quan ly nha nude, dai dien ngirdi sir dung lao dong, toan day du, kip thdi, dung che tien lirong, tien thirdng, tien bao hiem xa hoi, phuc lai xa hoi va moi lai ich khac cho ngirdi lao dong 1.2 NOI DUNG CO BAN CUA QUY CHE TRA LUONG - Xac dinh nhirng nguyen tac tra luong cho nguoi lao dong doanh nghiep - Quy dinh ve tien luong toi thieu - Xac dinh don gia tien luong nguon hinh va su dung quy tien luong - He thong thang bang luong - Quy dinh ve cac hinh thuc tra luong - To chuc thirc hien 1.3 CAC YEU TO TAC DONG DEN QUY CHE TRA LUONG TRONG DOANH NGHIEP 1.3.1 Cac yeu to thi trirong ben ngoai doanh nghiep - Quy dinh phap luat - Muc luong tren thi truong - Chi so gia tieu dung - Trinh trang bi ky thuat cua nguoi lao dong 1.3.2 Cac yeu to ben doanh nghiep - Hinh thuc so huu doanh nghiep - Nganh nghe san xuat-kinh doanh sam pham hang hoa dich vu cua doanh nghiep - Dac diem lao dong cua doanh nghiep - Ket qua hoat dong san xuat kinh doanh cua doanh nghiep - Chinh sach nhan su cua doanh nghiep Chuong 2: THUC TRANG QUY CHE TRA LUONG TAI CONG TY CO PHAN TIN HOC VIEN THONG PETROLIMEX 2.1 PHAN TICH CAC YEU TO TAC DONG DEN QUY CHE TRA LUONG CUA CONG TY PIACOM 2.1.1 Cac yeu to ben ngoai 2.1.1.1 Cac quy dinh cua phdp luat Tim hieu va tuan thu dung cac quy dinh cua phap luat ve cac van de lao dong, tien luong trade xay dung quy che tra luong la viec lam bat buoc Nha nude ta da dua nhieu quy dinh cung nhu cac van ban de hudng dan viec xay dung va thirc hien quy che tra luong cho ngudi lao dong cac loai hinh doanh nghiep nhu: Bo Luat lao dong, cdng van so 4320/LDTBXH-TL, Nghi dinh 144/2002/ND-CP quy dinh chi tiet va hudng dan mot so dieu cua Bo luat Lao dong ve tien luong 7.2 Mire luong tren thi truong Trong thi truong nhan lire canh tranh hien nay, cac nha tuyen dung cang dau dau viec tim kiem va tuyen dung ngudi tai Dac biet nhung nganh doi hoi trinh va kinh nghiem cua ngudi lao dong cao nhu nganh cdng nghe thong tin, phan mem Cdng ty PIACOM hoat dong nhung linh vuc cdng nghe cao nhu cdng nghe thong tin, tu dong hoa De cd the canh tranh dupe vdi cac doanh nghiep khac tren thi truong lao dong thi mot nhung yeu to quan la muc luong cua Cdng ty phai canh tranh dupe vdi cac doanh nghiep cd cung kha YEU TO 3B: QUAN HE & GIAO TIEP BEN NGOAI Yeu to danh gia tinh chat va muc dich quan he, giao tiep voi ben ngoai theo chuc trach cong viec yeu cau gom: cac Cdng ty/don vi true thuoc, doi tac khach hang, Tong cdng ty va cac co quan quan ly Nha nudc Cap Hau nhu khdng phai quan he, giao tiep vdi ben ngoai Quan he va giao tiep nham tiep nhan va truyen dat nhung thdng tin chi dan Cap don gian Hoac Quan he va giao tiep nham cung cap, tiep nhan nhung thdng tin, tai lieu 21 hang phai su dung ky nang nghe noi, viet thdng thudng Quan he va giao tiep nham cung cap, tiep nhan bao cao va giai thich Cap nhung thdng tin lien quan den chuyen mon nghiep vu da duoc quy dinh hoac theo bieu mau cu the Hoac thoa thuan mua sam dich vu hang hoa 35 van phdng thdng thudng Quan he va giao tiep nham trinh bay hudng dan nhung van de lien quan Cap den chuyen mon, nghiep vu va phoi hop thuc hien cdng viec nhieu trudng 48 hop cd tinh phuc tap Quan he va giao tiep nham thuyet trinh giai thich, hudng dan nhung thdng Cap tin phuc tap ky thuat chuyen nganh va phoi hop thuc hien giai quyet 62 khieu nai, vudng mac cdng viec Quan he va giao tiep yeu cau dam phan, thuong luong thuyet phuc, dieu Cap hoa loi ich cac ben nham ky ket hop dong, xin giay phep va thuc hien du an dau tu cd tinh chat phuc tap va bao mat cao 76 YEU TO 4: TRACH NHIEM VE TAI CHINH Yeu to danh gia mire chiu trach nhiem ve viec de xuat phe duyet va str dung tai chinh theo chuc trach cdng viec duoc giao Khong co trach nhiem phe duyet hoac giai quyet nhung van de ve tai Cap chinh.Chiu trach nhiem de xuat mot so chi phi nhd pham vi cdng viec ca nhan Cd trach nhiem de xuat mua sam dung cu thiet bi, may moc van phong, Cap vat tu hoac nhung chi phi dich vu thue ngoai cd gia tri nhd phuc vu cdng 21 viec cua phong ban Cap Chiu trach nhiem lap ke hoach du tru chi phi (dao tao, khen thuong thi dua.v.v ) cua co quan Cdng ty va theo doi thuc hien 35 Chiu trach nhiem tham dinh cac ke hoach du tru chi tieu Va/hoac chiu Cap trach nhiem tu van, de xuat nhung hop dong cd gia tri ldn len cap quyet 48 dinh cuoi cung • 7 Chiu trach nhiem ky duyet mot sd quyet dinh chi tieu tai chinh cd gia tri Cap nhd (—50 trieu) theo quy dinh cua co quan Cdng ty va/hoac duoc uy quyen 62 ky ket cac hop dong Cd trach nhiem quan tri tai chinh chiu trach nhiem chinh trudc Hoi dong Cap quan tri va phap luat ve toan bo hoat dong tai chinh Duoc quyen ky duyet 76 nhung khoan chi phi cd gia tri ldn cua Cdng ty YEU TO 5: TRACH NHIEM VE TAI SAN • Yeu to nav danh gia muc chiu trach nhiem quan ly va su dung, sua chua, nang cap, bao quan cac thiet bi, tai san hang hoa nguyen vat lieu cua co quan Cdng ty theo chuc trach cdng viec duoc giao Cap Cap Cd trach nhiem su dung, bao quan cac cdng cu, dung cu nhd cd gia tri thap phuc vu cdng viec hang cua ca nhan Cd trach nhiem sir dung, bao quan cac cdng cu dung cu may moc thiet bi van phong thong thudng phuc vu cdng viec cua ca nhan 17 - —- — f - - ■- - - —- - - - ——————— Co trach nhiem su- dung, bao quan cac thiet bi chuyen dung va cac cong cu dung cu may moc van phong phuc vu cdng viec cua ca nhan (thiet bi Cap chuyen dung: dung cu khoan khai thac, thiet bi kiem tra chat lirang san 27 pham, hod chat, thiet bi thi nghiem ) Va/ hoac quan ly kho luu tru cua co quan Cdng ty hoac quan ly quy tien mat cd gia tri nho Cd trach nhiem: - Hudng dan su dung, sua chua cac loai thiet bi, may moc van phdng thdng thudng phuc vu cdng viec cua don vi va/hoac co quan Cdng ty Cap nhu may tinh may in may photocopy, dien thoai Hoac - 37 Quan ly, theo doi bao dudng may moc, thiet bi va bao quan hoa chat tai phdng thi nghiem Cap Cd trach nhiem quan ly, giam sat viec su dung, khai thac cac cdng cu, dung cu may moc van phdng thdng thudng cua don vi 46 Cd trach nhiem quan ly giam sat viec su dung, khai thac cdng cu, dung cu Cap may moc van phdng va/hoac cac thiet bi chuyen dung, thiet bi thi nghiem cua don vi Hoac kiem tra giam sat hang hoa vat tu qua trinh giao 56 nhan van chuyen Cdng viec co trach nhiem: Cap Bao quan giam sat phuong tien cua can bo nhan vien co quan Cdng ty va Khach hang Hoac - 66 Van hanh, bao quan, bao dudng xe o to hoac quan ly quy tien mat cd gia tri ldn cua co quan Cdng ty Cd trach nhiem quan ly, giam sat viec khai thac giao nhan, van chuyen Cap hang hoa, nguyen vat lieu cua co quan Cdng ty hoac quan ly, giam sat viec khai thac, su dung, mua sam bao dudng trang thiet bi may moc phuong tien cua co quan Cdng ty 76 YEU TO 6A: TRACH NHIEM QUAN LY & GIAM SAT Yeu to danh gia tinh chat va noi dung quan ly, giam sat ve chat luong, khoi luong cong viec cua nguoi khac - Khong cd trach nhiem quan ly, giam sat; cAp - Cdng viec ddi phai giai thich cho nhan vien mdi hoac ngudi lao dong chua cd nhieu kinh nghiem noi bo don vi ve cac trinh tu, thu tuc de lam quen cdng viec 11 Cdng viec doi hoi phai hudng dan giai thich chi dan ho trp xu ly ve chuyen mon, ky thuat cho dong nghiep noi bo phong ban va/hoac tai Cap cac don vi true thuoc Hoac 32 Cd trach nhiem dieu phoi, phan cong, kiem tra cdng viec thong thudng hang cua ngudi khac mot to thuoc Phong/ban Quan ly, giam sat ngudi khac noi bo don vi va tham muu, bao cao true tiep Trudng phong vdi trach nhiem nhu: Cap - Cap Hudng dan don doc va kiem tra cdng viec thong thudng hang ngay; giam sat ket qua thuc hien cdng viec Dao tao va phat trien ky nang lam viec Quan ly, giam sat mot hoac mot so nhom/bo phan va bao cao true tiep Trudng phong hoac Lanh dao Cdng ty, vdi trach nhiem: Dieu phoi, phan cdng cdng viec, kiem tra va danh gia cdng viec cua nhan vien; Dao tao hudng dan thuc hien cdng viec 52 73 Cdng viec cd the yeu cau quan ly/giam sat chuc nang nhu hudng dan giai thich ho trp xu ly ve chuyen mon, nghiep vu cho ngudi khac Quan ly mot phong ban vdi trach nhiem: Lap ke hoach, phan cdng cdng viec, kiem tra va danh gia cdng viec cua nhan vien; Dao tao, hudng dan Cap cdng viec va cac quyet dinh quan ly nhu: - De xuat tuyen dung 93 - Danh gia ket qua cdng viec cua nhan vien - De xuat luong thudng khen thudng, ky luat nhan vien Cap Cdng viec cd trach nhiem quan ly, giam sat nhu Cap Dong thdi yeu cau quan ly/giam sat chirc nang nhu hudng dan giai thich, xu ly nhung van de phirc tap ve chuyen mon nghiep vu cho cac don vi true thuoc 114 YEU TO 6B: PHAM VI QUAN LY & GIAM SAT Yeu to danh gia pham vi quan ly, giam sat truc tiep va/hoac gian tiep (tuc la tong so lao dong thuoc quyen quan ly, giam sat truc tiep va/hoac gian tiep thong qua cap dudi) Chi ti'nh so ngudi ma cdng viec, chuc danh phai chiu trach nhiem quan ly, giam sat day du, lieii tuc Cap 1 -4 ngudi Cap 5-7 ngudi 11 Cdp 8-10 ngudi 17 Cap 11-15 ngudi 24 Cap 16-25 ngudi 31 Cap Tren 25 ngudi 38 - x r , A Z YEU TO 7: PHUC TAP CONG VIEC Yeu to danh gia tinh doc lap va muc da dang, phuc tap viec xu ly cac thong tin, tinh huong phat sinh, dua phuong an giai quyet de co the hoan cdng viec theo yeu cau Lam theo chinh xac nhung hudng dan quy dinh cu the, quy trinh co san; Cap chiu su giam sat chat che cua ngudi quan ly truc tiep Hau het nhung van 15 de phat sinh phai bao cao cho ngudi quan ly Ap dung nhung hudng dan quy dinh de thuc hien cdng viec; it can su giam sat chat che hang cua ngudi quan ly truc tiep Doi phai tu xu Cap ly nhung van de phat sinh de hoan nhiem vu Nhung van de mdi, 42 chua co quy dinh hoac hudng dan cu the phai hoi y kien cua ngudi quan ly truc tiep Van dung linh hoat cac hudng dan, quy dinh de thuc hien cdng viec Nhieu van de phat sinh chua co quy dinh, hudng dan cu the Doi hoi phai nghien Cap cuu, tham khao cac tai lieu, thu thap thong tin va phan tich, lua chon 70 phuong an phu hop Cac van de phuc tap phai bao cao va tham muu vdi ngudi quan ly truc tiep Thudng xuyen phai ddi mat vdi nhung van de mdi phat sinh Doi hoi phai Cap 97 bang kinh nghiem ban than ket hop nghien cuu, tham khao tai lieu, thu thap thong tin phan tich va xac dinh phuong an phu hop Hau nhu doc lap xu ly nhung van de phuc tap phat sinh, hiem can su hd tro cua nguoi quan ly true tiep Cong viec co the yeu cau dua hudng dan chi dan chuyen mdn ve van de phuc tap cho ngudi khac va ngoai don vi Xac dinh muc tieu xay dung ke hoach quy trinh lam viec pham vi chuc nang tren co sd muc tieu va ke hoach hoat dong chung cua Cdng ty Cap Doc lap xu ly cac van de hang thuoc pham vi trach nhiem duoc giao 124 Nghien cdu de xuat sura ddi hoac cai tien nhung quy dinh quy trinh lam viec thuoc linh vuc chuyen mdn Xac dinh muc tieu xay dung ke hoach quy trinh lam viec pham vi chuc nang tren co sd muc tieu va ke hoach hoat dong chung cua Cdng ty Cap Thudng xuyen phai ddi mat va xu ly nhung van de da dang, phuc tap phat sinh ve tai chinh khach hang, giai phap ky thuat cdng nghe Nghien cuu, 152 de xuat sua doi hoac cai tien nhung quy dinh, quy trinh lam viec thuoc lmh vuc chuyen mdn YEU TO 8: TRACH NHIEM RA QUYET DINH/DE XUAT Yeu to danh gia muc doc lap chiu trach nhiem viec cac quyet dinh, de xuat Su anh hudng tac dong cua cac quyet dinh chi dan xu ly sai doi vdi cdng viec cua ngudi khac va cac hoat dong cua Cdng ty Chi anh hudng den ket qua cdng viec cua ban than, khong hoac gay anh Cdp hudng rat nho den ket qua cdng viec cua ngudi khac Sai lam chi gidi han pham vi cdng viec ban than, de dang phat hien, sua sai va khac phuc Anh hudng den ket qua cdng viec cua mot sd dong nghiep noi bo don Cap vi Cac loi gay duoc phat hien qua trinh kiem tra cdng viec thong thudng va tai budc viec tiep theo phai mat thdi gian (khong dang ke) sua 30 chua khac phuc cung vdi nhung ngudi khac Anh hudng den ket qua cdng viec cua ngudi khac noi bo va ben Cap ngoai phong ban Cd the khac phuc duoc hau qua va yeu cau su phoi hop giai quyet cua nhung ngudi cd lien quan 50 77 - - - - Anh huong den ket qua hoat dong cua phong/ban va lien quan den phdng/ban khac cor quan Cong ty Sai lam co the gay chain tien trien khai cong viec, thiet hai ve tai chinh va anh huong den chat luong san Cap 70 pham dich vu hoac ket qua cong viec o muc dang ke Yeu cau su phoi hop giai quyet, khac phuc cua cac Truong phdng ban bo phan va lanh dao Cong ty Anh huong den hoat dong cua Cong ty va lien quan den cac doi tac, khach hang Sai lam co the gay nhung thiet hai ldn ve tai chinh, anh huong den Cap 91 uy tin cua Cdng ty Yeu cau su phoi hop khac phuc cua Truong phdng, ban, bo phan va lanh dao Cong ty va/hoac doi tac, khach hang YEU TO 9: MOI TRU’ONG & DIEU KIEN • LAM VUEC * Yeu to danh gia muc va yeu to khong thuan loi cua moi truong lam viec Dieu kien lam viec thoai mai, van phdng tieu chuan thong thuong, Cap khong co yeu to doc hai Cdp C ap Cap Hiem lam viec o dieu kien moi truong Thinh thoang Hiem Thudng xuyen Lien tuc Cap do Cap Cap lam viec o moi truong hoac khong thuan loi lam viec o dieu kien moi truong 15 khong thuan loi 19 rat khong thuan loi lam viec o dieu kien moi truong Thudng xuyen it thuan loi; it thuan loi lam viec o dieu kien moi truong Thinh thoang 11 khong thuan loi lam viec o dieu kien moi truong Thudng xuyen it thuan loi lam viec o dieu kien moi truong lam viec o dieu kien moi truong Hiem Cap lam viec o dieu kien moi truong lam viec o dieu kien moi truong Th'inh thoang it thuan loi rat khong thuan loi rat khong thuan loi Lien tuc lam viec o dieu kien moi truong khong thuan loi Lien tuc lam viec o dieu kien moi truong rat khong thuan loi 23 26 30 YEU TO 10: NGUY CO’, RUI RO TRONG CONG VIEC Yeu to danh gia muc nguy co rui ro cua cong viec, anh huong den sue khoe, su an toan cua ngudi thuc hien Chi xem xet nhung nguy co von co (thuoc ve ban chat) cua cong viec, khong phai la nhung nguy co, rui ro rat kho co the xay tren thuc te Cdp Hau nhu khong co yeu to nguy co rui ro nghe nghiep Cap Hiem co nguy co rui ro nghe nghiep o Thinh thoang co nguy muc thap co rui ro nghe nghiep Hiem co nguy co rui Thuong xuyen ro nghe nghiep o muc trung binh co nguy co rui ro nghe nghiep o muc thap Cap Thinh thoang co nguy co rui Lien tuc co nguy co rui Thuong xuyen ro nghe nghiep o muc trung binh muc thap co rui ro nghe nghiep o Thinh thoang co nguy Thuong xuyen ro nghe nghiep o co nguy co rui ro nghe nghiep o Hiem co nguy Cap muc trung binh muc cao co rui ro nghe nghiep o muc cao co nguy co rui ro nghe nghiep o 11 muc cao 13 Cap Lien tuc co nguy co rui Cap r o’ muc thap Cap Cap Lien tuc co nguy ro nghe nghiep o co rui ro nghe nghiep muc trung binh d muc cao 15 PHU LUC 4: CONG TY CO PHAN TIN HOC VIEN THONG PETROLIMEX - PIACOM r *? Bang chain diem chuc danh cong viec Chuc danh: Phdng ban: Yeu to Cap Diem A Trinh dao tao IB Chung chi, bang cap Kinh nghiem lam viec 3A Quan he va giao tiep ben 3A Quan he va giao tiep ben ngoai Trach nhiem tai chinh Trach nhiem tai san 6A Trach nhiem quan ly va giam sat 6B Pham vi quan ly va giam sat Phuc tap cdng viec Trach nhiem quyet dinh Moi trudng va dieu kien lam viec 10 Nguy co, rui ro nghe nghiep rp A -»• A Tong diem: Xep nhom: Ngirdi quan ly (ky ten): Dai dien Hoi dong danh gia (ky ten): Ngay: Ngay: PHU LUC 5: BANG CHAM DIEM & PHAN NHOM CHUC DANH CONG VIEC CONG TY CO PHAN TIN HOC VIEN THONG PETROLIMEX CHUC DANH CONG VIEC NHOM A (896-1000) Truong phong Giai phap phan mem Trudng phong Tu dong hoa Trudng phong Thiet bi Mang NHOMB (747-895) Trudng phong Ke toan Trudng phong Kinh doanh Trudng phong To chuc Hanh chinh NHOM C (623-746) Pho phong Ke toan Pho phong Kinh doanh Pho phong Tu dong hoa NHOM D (519-622) NHOM E (433-518) Thiet ke he thong Chuyen vien Khao sat he thong Phan mem Chuyen vien Tu van cdng nghe va thiet bj Dac ta he thong Ke toan Tdng hop, thue GTGT, TNDN, Gia Chuyen vien Khao sat va thiet ke he thdng TDH Chuyen vien Quan tri he thdng Chuyen vien Phat trien dich vu mang PHONG/ BAN YEU YEU YEU YEU YEU YEU TO 1A TO IB TO TO 3A TO 3B TO YEU TO YEU YEU YEU YEU TO TO 6A TO 6B TO YEU TO YEU YEU TO TO 10 TONG DIEM GPPM TDH TBM 152 152 152 0 114 114 114 45 45 45 76 76 76 62 62 62 76 76 76 114 114 114 31 24 24 152 152 152 91 91 70 19 19 15 2 936 925 902 TCKT DA TCHC 152 152 152 0 114 114 114 45 45 45 76 76 62 76 48 35 66 56 66 93 93 93 11 11 11 152 124 124 70 70 70 3 3 3 861 794 782 TCKT DA TDH 152 152 152 0 99 99 99 29 29 29 76 76 62 48 8 48 47 56 52 52 52 11 11 11 97 124 97 50 50 50 7 673 659 625 - GPPM 152 13 99 37 48 17 32 42 30 15 502 GPPM 152 99 37 48 27 32 42 30 11 491 TDH GPPM, TDH 152 13 99 37 62 17 32 42 30 479 152 99 37 48 17 32 42 30 11 478 KTTC 152 13 84 29 48 17 32 42 30 11 475 TDH TBM 152 152 84 84 37 21 48 48 8 17 17 32 32 0 42 42 30 30 11 19 464 459 TBM 152 13 84 21 21 17 32 42 30 11 434 NHOM F (361-432) Chuyen vien Lap trinh Chuyen vien Trien khai du an Chuyen vien Trien khai dir an Chuyen vien Test he thong Chuyen vien Test he thong Chuyen vien Dao tao va trien khai Chuyen vien Ke toan toan tien mat, chi phi, hang hoa, NVL, CCLD, TSCD Chuyen vien Ke toan Ngan hang, liromg, BHXH, KPCD, cong no va thu quy Chuyen vien Kinh doanh Chuyen vien Lap dir toan cong trinh Chuyen vien Lao dong Tien lirong Chuyen vien Nhan sir NHOMG(301-360) Nhan vien Bao tri thiet bi TDH Nhan vien bao tri va lap dat thiet bi Nhan vien Bao hanh va bien tap Web Thu kho, thu quy GPPM GPPM TDH GPPM TDH GPPM 152 152 152 152 152 152 13 0 13 13 13 70 70 70 70 70 70 29 21 21 21 21 13 35 35 35 48 48 35 8 8 8 17 27 27 17 17 27 32 32 32 11 11 11 0 0 0 42 42 42 42 42 42 30 30 30 30 30 30 11 11 7 3 2 3 11 437 428 428 423 423 414 TCKT 152 55 21 48 17 32 42 30 3 411 TCKT DA TDH TCHC TCHC 152 152 152 152 152 0 0 55 55 55 55 55 21 21 21 21 21 48 35 35 35 35 8 8 17 17 17 27 17 32 32 32 32 11 0 0 42 42 42 42 42 30 30 30 30 3 3 3 3 411 398 396 387 375 TDH TBM TBM TCKT 117 117 117 117 0 55 55 55 29 13 21 21 35 35 35 8 37 37 27 11 11 11 0 15 15 15 9 23 3 326 313 308 TCHC 49 23 41 8 66 11 15 23 11 268 TCHC 83 41 13 21 17 11 15 30 243 TCHC 83 11 8 27 11 15 11 193 TCHC 15 11 8 11 15 26 13 129 NHOM H (251-300) Lai xe NHOM I (209-250) NV Hanh chinh NHOMJ (174-208) Liru trir NHOM M (145-173) Tap vu PHU ICC 6: BANG HE SO Ll()N(, CHU’C DANH CONG VIEC Nhom Chirc danh cdng vi?c Bac Nhom Giam doc Cdng ty 15 17 19 Nhom Pho Giam doc Cdng ty 11 12 14 Nhom Trirong phdng Giai phap phan mem, Tir dong hoa, Thiet bi mang 10 6.5 7.5 5.5 6.5 4.5 5.5 3.5 Triroug phdng Ke toan tai chinh, Trirong phdng To chirc Hanh chinh, Nhom Triroug phdng Kinh doanh Nhom Pho phdng Ke toan Tai chinh; Pho phdng Kinh doanh, Pho phdng Giai phap phan mem, Pho phdng Tir dong hoa Nhom Nhan vien bac ^Thiet ke he thdng Chuyen vien Khao sat he thdng Phan mem Chuyen vien Tu van cdng nghe va thiet bi Dac ta he thdng Ke toan Tong hop, thue GTGT, TNDN, Gia Chuyen vien Khao sat va thiet ke he thdng TDH Chuyen vien Quan tri he thdng Chuyen vien Phat trien dich vu mang Nhom Nhan vien bac Chuyen vien Lap trinh 4.5 7f - Chuyen vien Trien khai du an Chuyen vien Trien khai du an Chuyen vien Test he thong Chuyen vien Test he thong Chuyen vien Dao tao va trien khai Chuyen vien Ke toan toan tien mat, chi phi, hang hoa, NVL, CCLD, TSCD Chuyen vien Ke toan Ngan hang, luong, BHXH, KPCD, cdng no va thu quy Chuyen vien Kinh doanh Chuyen vien Lap du toan cdng trinh Chuyen vien Lao dong Tien luong Chuyen vien Nhan su Nhom Nhan vien bac 2.3 2.6 3.5 Nhan vien Bao tri thiet bi TDH Nhan vien bao tri va lap dat thiet bi Nhan vien Bao hanh va bien tap Web Thu kho, thu quy Nhom Lai xe 2.2 2.5 2.8 3.2 3.6 Nhom 10 Nhan vien hanh chinh 1.7 2.3 2.6 3.5 PHU LUC 7: NOI DUNG TIEU CHI VA CAP DO DANH GIA TIEU CHI DANH GIA CAP DQ HOAN THANH VA DIEM DANH GIA Hoan xuat s£c Hoan tot Hoan Chua hoan 100 diem 80 diem 60 diem 40 diem Chat lu^ng, khoi - Thirc hien day du khoi luong cong - Thuc hien day -du khdi luong cong viec - Thuc hien day du khdi luong cong viec - Thuc hien chua day du cong viec duoc laong cong viec viec duoc giao, hoan them duoc giao giao duoc giao nhung cong viec khac cua phong - Thuc hien dat muc yeu ciu, muc tieu o - Thuc hien dat yeu cdu, muc tieu o phan - Mot sd cong viec quan chua dat yeu ban, bo phan va Cong ty tat ca cdc cong viec duoc giao ldn cac cong viec duoc giao Tuy nhien cau va muc tieu, gay anh huong den ket - qua - Thuc hien vuot muc yeu cau, muc mot sd nhiem vu chua dat yeu cau va muc chung cua don vi tieu o hau het cac cong viec duoc tieu cong viec, can khac phyc giao - Luon hoan cong viec dung - Hoan cong viec dung yeu cau vd - Hau het cong viec dap ung dung yeu cau - Mot so cong viec chu yeu chua hoan thanh cdng vifc va thdi han, ke ca nhung nhiem vu duoc thdi han Nhidu nhiem vu hoan vd thdi han dung thdi han, bao cao chua day du va dung bao cao giao them trudc thdi han - Mot sO cong viec chua hoan dung han - Bao cao day du, cu the, dung thdi - Bao cao day du, cu the, dung thdi han thdi han hodc bao cao doi chua day du han va quy dinh quy dinh, doi vdi nhidu cong viec duoc va dung han Tuy nhien khong gay anh Thdi han hoan giao Phat huy Ky n3ng, kien thac chuyen mon huong ldn den hieu qua cong viec cua don vi - Luon chu dong tu xu ly va giai - Su dung thao va hi§u qua cdc ■ Phat huy duoc kien thuc va ky nang - Chua the hien duoc kien thuc va ky nang quydt duoc nhung vdn dd phuc tap, kien thuc va ky nang chuyen mon hong chuyen mon thuc hien cong viec chuydn mon mot so cong viec ma khong cdn su hudng dan cu the thuc hien cong viec - Mot so trudng hop can cd su hudng dan - Luon can su hudng din, chi din cu the va cua Ngudi quan ly cu the, ho tro cua Ngudi quan ly va ddng giam sat, h0 tro sat cua ngudi quan ly, nghiep de hoan cong viec dong nghiep TIEU CHI DANH GIA Tinh chu dong cong vigc CAP DQ HOAN THANH VA DIEM DANH GIA Hodn thdnh xuat sic Hoan thdnh tot Hodn thdnh Chua hodn thdnh 100 diem 80 didm 60 diem 40 diem - Luon chu dong nhan nhiem vu vd - Luon chu dong nhan nhiem vu vd tich - Cd tinh thdn chu dong nhan vd hodn tich cue hodn thdnh cong viec cue hodn thdnh cdng viec, hiem thdnh cdng viec nhung doi khi, ngudi quan - Chu dong tim toi phuong phap moi, ngudi quan ly phai don ddc vd nhde nhd ly phai don ddc, nhde nhd cai tidncach thuc lam viec dd dat - Nhieu trudng hop chua chu dong, tich cue nhan vd hodn thdnh nhiem vu, gay anh hudng ldn ddn kdt qua cdng viec cua don vi Ngudi quan ly phai don ddc, nhde nhd ducrc ket qua cao Tuan thu thdi gid' lam vifc, nyi quy lao dpng vd cac quy che, nguyen tdc lam vifc thudng xuyen - Tuan thu tuyet doi vd guong mdu - Chdp hanh gid gidc 1dm viec, noi quy - Cd y thuc chdp hanh noi quy lao dong, - Vi pham thdi gian 1dm viec (den muon, ve ve gio giac lam vige, noi quy lao lao dong vd nghi nguyen tdc lam vide sdm), noi quy lao dong vd quy dinh vd dong, chdp hanh nghiem tuc quy dinh - Tuan thu cac quy dinh vd nguyen tac - Vi pham thdi gian lam viec (ddn muon, nghi Vi pham quy dinh, quy che vd nguyen ve nghi lam viec cua Cdng ty vd sdm) vd noi quy lao dong tdc 1dm viec, mot sd trudng hop bi ngudi - Nghiem chinh chap hanh, khong vi - Ddi vi pham loi thong thudng - Ddi vi pham quy djnh, quy che cua quan ly nhde nhd pham cac quy dinh, quy che vd - Khong bi nhde nhd, khidn trdch, canh Cdng ty vd bi ngudi quan ly nhde nhd Bi xu ly ky luat d hinh thuc khidn trach bang nguyen tdc 1dm viec cua Cong ty cao - Vi pham (neu cd) khong anh hudng den miyng ket qua cdng viec vd de ddng khde phyc, ■ Vi pham co anh hudng den hoat dong cua chua den muc bi ky luat lao dong don vi - Sd ldn vi pham khong qua ldn/thang Thdi lam vigc - Thai 1dm viec luon edi mo, nhiet - Thdi lam viec luon edi md, nhiet vd tinh hyp tac cong vifc tinh Ton cdp tren vd dong tinh Ton cdp tren vd ddng nghiep - Thai 1dm viec edi md, nhiet tinh vd hd nghiep - Sdn sdng vd chu dong hop tac, hd tro tro ddng nghiep duoc yeu cdu Luon sdn sdng vd chu dong hop tdc, ddng nghiep aham vi trach nhiem cdng viec tao didu kien dd minh vd nguoi khde - Luon hop tac tdt vdi ngudi khac dd hodn cung hodn thdnh nhiem vu thdnh nhiem vy duoc giao - Ddi thieu tinh hop tdc cdng viec, gay anh hudng tryc tidp den kdt qua vd tidn cdng viec - Nhidu trudng hop bi ngudi quan ly vd ddng nghiep phan nan vd thdi lam viec