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L V T hS 12331 HUM BAI HOC KIM TE QUOC DAM yj VO WIITHAM NANG CAO CHAT LUONG DICK VU VAN TAT T * • • fc CAI CONG TY CO PHAN PHAT TRIEN THWNG « VA DU LICH QUOC TE NGOI SAO Iffl -XX/* A TRUONG DAI HOC KINH TE QUOC DAN - BDgBOoSGa - VU THI THAM nAnG CAO CHAT LUONG VU• VAN TAI TAXI • DICH • • CUA CONG TY CO PHAN PHAT TRIEN THUONG MAI VA DU LICH QUOC tE NGOi SAO Chuyen nganh: QUAN TRI KINH DOANH THUONG MAI LUAN VAN THAC SI KINH DOANH VA QUAN LY Ngufri huong dan khoa hoc: PGS.TS NGUYEN THUA LOC DAI "hoc K.T.O.D TT THONG TIN THUVIEN PHONG LUAN AN-TU LIEU Ha Noi, Nam 2016 : li ■ ■ - ri: L()I CAM DOAN Toi da doc va hi£u ve cac hanh vi vi pham sir trung thuc hoc thuat Toi cam kSt bang danh du ca nhan rang nghien cuu toi tu thuc hien va khong vi pham yeu ciu vl su trung thuc hoc thuat Toi xin chiu trach nhiem hoan toan v£ su trung thuc va tinh chinh xac cua cac thong tin luan van Cac s6 lieu, k£t qua nghien cuu neu luan van chua tung ducrc cong b6 bit ky cong trinh nao khac Cac thong tin va ket qua nghien cuu luan van la toi tu tim hi6u, due ket va phan tich mot each trung thuc, phu hop vdi tinh hinh thuc t£ Day la de tai nghien cuu tac gia thuc hien duoi sir hudng dan cua PGS.TS Nguyen Thua LocTac gia Vu Thi ThSm L()I CAM ON Dd hoan dirge luan van nay, thoi gian thuc hien nghien cuu, tac gia da nhan dugc su giup va dong gop to Ion cua: PGS.TS Nguyen Thua Loe - Truong dai hoc Kinh te Quoc dan Thiy cd giao cua khoa Thuong mai noi rieng, cac thay co giao cua chuong trinh dao tao Thac sy khoa 23 noi chung da giang day nhung kien thuc bd ich va can thiet khoa hoc Ban lanh dao va tap the can bo nhan vien, dong nghiep va khach hang tai Cong ty Cd phdn Phat tridn thuong mai va Du lich quoc te Ngoi Sao Tac gia xin gui lai cam on chan va su cam kich sau sac! Ha Noi, ngay^^ thang Tac gia Vu Thi ThSm nam 2016 YEU CAU CUA HOI VAN THAC SI VE • DONG CHAM LUAN • • liaA/LO^ * Q .^ J.X _ Z^L ZZtZ^ • &LC 1^2 /Sc^kf: Xoq ■ ’ „ e — /LLdt. I _ J/ C dck-O-b k r *? A Be tai: Nang cao chat lin/ng dich vu van tai taxi cua Cong ty Co phan Phat trien thuong mai va Du lich quoc te Ngoi Sao Chuyen nganh: Quan tri Kinh doanh thuong mai Ngub’i nhan xet: TS Nguyen Thi Thu Thuy Co’ quan : Vien Kinh te va Quan ly - Dai hoc Bach khoa Ha Noi Chuc trach hoi dong : Phan bien San doc toan bo I 11 trang luan van thac sy, bao gom ca Ibi noi dau va k|t luan, toi co mol so nhan xet chinh sau day: Tinh cap thiet, y nghia khoa hoc va thyc tien cua de tai luan van Dich vu van tai co vai tro quan trong sy phat trien cua qua trinh phan phoi va luu thong Trong do, van tai taxi la mot nhu’ng phuong thuc hien dai va phat trien manh b Viet Nam nhu’ng nam gan day, dac biet la b cac khu thi Cung giong bat ky hoat dong kinh doanh nao, cung vdi phat trien manh cua dich vu van lai taxi, cac doanh nghiep hoat dong lTnh virc phai doi mat vdi sir canh tranh gay gat Ben canh do, su’ xuat hien cua mot so phu’ong thuc kinh doanh van tai moi nhu Grab taxi hay Uber cang tang them ap luc doi moi va nang cao chat luong dich vu vdi cac hang taxi truyen thong, co Vic Taxi Chinh vi vay, toi dong tinh va danh gia cao viec tac gia chon de tai: “Nang cao chat luong dich vu van tai taxi cua Cong ty Co phan Phat trien thuong mai va Du lich quoc te ngoi ” lam luan van thac sy De tai phu hop vdi chuyen nganh dao tao la Quan tri Kinh doanh thuong mai, dong thbi co tinh ung dung thyc tien cao Luan van co doi tupng nghien cuu phu hop va khong trung lap vbi cac cong trinh nghien cuu da cong bo ma toi dupe biet Ket qua nghien cihi Ve co ban, luan van dat dupe nhung cong sau: - Ket cau theo kieu truyen thong, chuong hop ly va tuong doi chat che ve noi dung - Thanh cong cua chuong la da trinh bay dupe nhung van de co ban ve chat lupng dich vu van tai taxi cua doanh nghiep Cac noi dung phan tich tai chuong da tao co so ly luan ve chat lupng dich vu van tai taxi de tu luan van di sau phan tich thuc trang chat lupng dich vu van tai taxi cua Cong ty Co phan Phat trien Thuong mai va Du lich quoc te Ngoi Sao chuong - Trong chuong cua luan van, tac gia phan tich thuc trang Chat lupng dich vu van tai Taxi cua Cong ty Co phan phat trien Thuong mai va Du lich quoc te Ngoi Sao, bao gom : (1) Dae diem cua Cdng ty Cd phan Phat trien thirang mai va Du lich quoc te Ngoi Sao; (2) Thuc trang chat lup'ng dich vu van tai taxi cua Cdng ty Cd phan Phat trien thuong mai va Du lich quoc te Ngoi Sao (theo cac tieu chi danh gid chat lupng dich vu van tai taxi va cac dieu kien dam bao chat lupng van tai taxi cua cdng ty) tu rut cac ket luan danh gia Nhung danh gia va nguyen nhan rut tai chuong da bam sat ten de tai luan van va the hien ro muc tieu nghien cuu cua de tai - Phan Ion noi dung chuong luan van dupe tac gia de xuat mot so giai phap nham nang cao chat lupng dich vu van tai taxi cua Cong ty Co phan Phat trien thuong mai va Du lich quoc te Ngoi Sao Nhin chung cac giai phap de xuat la tuong doi kha thi Nhung diem gop y vd’i tac gia Se cdng hem nua, neu luan van khdc phuc duqc nhung van de sau: - Mot so loi trinh bay - Muc 1.1 nen sua Khdi qudt ve loqi hinh dich vu van tai taxi 109 KET LUAN Trong su phat trien kinh te hien nay, doanh nghiep can phai co nhung budc doi moi cu the, nhanh chong d chinh ban than doanh nghiep de co the thich ung vdi nhtrng thay ddi cua nen kinh te va mdi trudng kinh doanh tuong lai.Tren cu sd van dung cac phuong phap nghien cuu va phan tich bam sat muc tieu nghien cuu, luan van da hoan duoc cac nhiem vu nhu sau: Chuong dua nhung ly luan co ban ve CLDV van tai taxi cua doanh nghiep Trong neu duoc van de chat luong va cac yeu td cau nen chit lupng dich vu van tai taxi va cac dieu kien dam bao chat lupng dich vu.Ttr nhtrng yeu td cau thanh, nhtrng dieu kien dam bao dua nhtrng tieu chi danh gia chit lupng dich vu van tai taxi cua Cdng ty Chuong 2, tac gia da phan tich, danh gia thuc trang CLDV van tai taxi cua Cdng ty CPPTTM & DLQT Ngoi Sao, tu dd rut dupe nhtrng tiru va han che ma cdng ty da thu dupe thdi gian qua, ddng thdi dua nhtrng nguyen nhan co ban dan den nhung han che ma cdng ty dang gap phai Nang cao chit lupng dich vu da trd mot nhtrng yeu cau tat yeu cho su tdn tai va phat trien cua mdi doanh nghiep van tai taxi bdi canh thi trudng canh tranh gay git nhu hien nay, nhat la cac doanh nghiep deu lay khach hang lam tam Viec bien mdi khach hang doanh thu va loi nhuan cho doanh nghiep luon la ca mot van de ldn ma cdng ty can phai cd chien lupc, ke hoach va phuong an ro rang, cu the Hien tai, cdng ty cung da cd dupe mot sd cdng nhat dinh qua trinh nang cao chat lupng dich vu cua minh nhu cac phan anh khieu nai phan nan giam xuong dang ke, hoat dong xu ly cac vu viec khieu nai dat ket qua cao, nhan dupe nhieu phan anh tich cue tu phia khach hang, trinh chuyen mon nghiep vu va dao due pham chat cua nhan vien dupe cai thien, Chuong 3, tac gia nen len nhung phuong hudng, muc tieu phat trien kinh Z A doanh va nang cao chat lupng dich vu van tai taxi cua doanh nghiep, ddng thdi neu nhtrng giai phap nham nang cao CLDV van tai taxi cua Cdng ty Cd phan PTTM 110 & DLQT Ngoi Sao den nam 2020 Tuy nhien van de quan nhfit ddi voi Cong ty CP PTTM & DLQT Ngoi Sao muon ap dung duqc cac giai phap nang cao chat , _ , ' ’ ' ' luqng dich vu la phai co ke hoach cu the, ro rang Chien luqc phai lay khach hang lam tam, ddng thdi phai dua chien luqc ay chien luqc xuyen suot cho doanh nghiep suot qua trinh phat trien Can phai co chien luqc hanh dong va tao dung duqc chuan muc he thong CB CNV ddi vdi viec phuc vu khach hang Nang cao chat luqng dich vu khdng chi can su hd trq cua cac ung dung cong nghe ky thuat thong minh ma cdn can su giao tiep kheo leo vdi khach hang cua doi ngu nhan vien Nang cao chat luqng dich vu cong the hien d viec cong ty co duqc nhieu khach hang trung thudng xuyen su dung dich vu, luqng khach hang tang deu qua tung thdi ky Cong ty CP PTTM & DLQT Ngoi Sao da nhan duqc tam quan cua viec giu chan va phat trien tdi da tiem luc khach hang nen cong ty da co nhung bien phap cu the de nang cao chat luqng dich vu cua minh, de gay an tuqng vdi khach hang lan dau su dung va chiem tron duqc su hai long cua khach hang su dung dich vu cua cong ty Vi vay, nang cao chat luqng dich vu khdng chi giup cong ty co nhidu khach hang trung ma cdn giup cong ty thu hut duqc nhidu khach hang mdi tidm nang qua su tin nhiem thuong hieu tren thi trudng DANH MUC TAI LIEU THAM KHAO • • Cong ty CP PTTM & DLQT Ngoi Sao (2011-2015), Bao cao cua Phdng Hanh chinh nhan su Cong ty CP PTTM & DLQT Ngoi Sao (2011-2015), Bao cao cua Phong ke toan Cong ty CP PTTM & DLQT Ngoi Sao (2011-2015), Bao cao cua Phong Kinh doanh Cong ty CP PTTM & DLQT Ngoi Sao (2011-2015), Bao cao cua Phdng Thanh tra phap che Cong ty CP PTTM & DLQT Ngoi Sao (2014), Bao cao cua Ban ISO Chinh phu (2014), Nghi dinh 86/2014/ND-CP ve kinh doanh va dieu kien kinh doanh van tdi bangxe to Dang Dinh Dao, Hoang Due Than (2012), Giao trinh Kinh te thuang mai, Nha xuat ban Dai hoc Kinh Te Quoc Dan, Ha Noi Nguyen Dinh Phan (2012), Giao trinh Quan tri chat luomg, Nha xuat ban Dai hoc Kinh te Quoc dan, Ha Noi Nguyen Thua Loc (2005), Chien luoc kinh doanh cua doanh nghiep thuang mai, Nha xuat ban Lao Dong-Xa Hoi, Ha Noi 10 Nguyen Thua Loc, Tran Van Bao (2016), Giao trinh quan tri doanh nghiep thuong mai, Nha xuat ban Dai hoc Kinh Te Quoc Dan, Ha Noi 11 Nguyen Xuan Quang, Nguydn Thua Loc (1998), Giao trinh Quan trf kinh doanh thuong mai danh cho cao hoc, Nha xuat ban Thong ke, Ha Noi 12 Pham Manh Hien (2012), Giao trinh Nghiep vu giao nhan van tdi va bao hiem ngoai thuang, Nha xuat ban Lao Dong-Xa Hoi, Ha Noi 13 Pham Thuy Van (2010), Nang cao chat luong dich vu van tdi taxi hanh khach Mai Linh Thu Do, Trudng Dai hoc GTVT, Ha Noi 14 Philip Kotler (2003), Giao trinh Quan tri Marketing, Nha xuat ban thdng ke 15 Quoc hoi nude Cdng hoa Xa hoi Chu nghia Viet Nam (2012), Luat Gid so 11/2012/QH13 16 Thu tudng Chinh phu (2004), Quyet dinh sd 206/2004/QD-TTg ve viec phe r r duyet Chien lucre phat trien giao thdng van tdi Viet Nam den nam 2020, Ha Noi 17 r r Tdng cue thdng ke (2016), Dong thdi vd thuc trang kinh te - xa hoi Viet Nam nam 2011-2015, Nha xuat ban Thdng Ke, Ha Noi 18 Tdng cue thdng ke (2004), Mot so thuat ngu thdng dung 19 Truong Dinh Chien (2011), Quan tri Marketing, Nha xuat ban Dai hoc Kinh Td Qudc Dan, Ha Noi 20 Vu Quang (2014), Gidi phap nang cao chat luong dich vu van tdi tai Cdng ty \ co phan dich vu hang khong Noi Bdi, Truong Dai hoc Thai Nguyen, Thai Nguyen PHU• LUC • PHIEU KHAO SAT So phieu: DANH GIA CHAT LUONG DICH VU VAN TAI TAXI CUA CONG TY CO PHAN PHAT TRIEN THUONG MAI VA DU LICH QUOC TE NGOI SAO - VIC TAXI Xin Chao Quy khach! Quy khach dang tham gia cuoc khao sat danh gid chat luong dich vu Quy khach ddi vai dich vu van tdi taxi cua cong ty CP PTTM vd DLQT Ngoi Sao Xin Quy khach bat chut thdi gian de trd ldi cac cau hoi ve cam nhan cua minh ddi vdi dich vu van tdi taxi Bang hoi bao gdm trang A4, vd mat tir den 10phut de hoan Cac ket qua tir dieu tra se duac sir dung nham cai thien vd nang cao chat luong dich vu, lam tdng su hai long cua Quy khach doi vdi dich vu van tdi taxi cua chung tdi Cong ty CP PTTM vd DLQT Ngoi Sao xin bay td long cam kich vd tran ve viec tham gia khao sat cua Quy khach Quy khach vui long tich dau Xvdo o tuang ung vdi muc hai long, cd muc lan luat la: Rat khdng Hai long, Khdng Hai long, Binh thudng, Hai long vd Rat Hai long PHAN 1:DANH GIA Muc hai long STT rrv a i r -» r • r Tieu chi danh gia Quy khach hai long nhu the nao ve dich vu van tdi taxi theo tung tieu chi dudi day? Rat khdng Hai long I Nhom Nhan vien tdng dai Kien thuc ve san pham va dich vu Tiep nhan thong tin va ho tro xu ly yeu cau Khdng Hai long Binh thudng Hai long Rat Hai long Thai gian phan hoi lai yeu cau tu khach hang Su chuyen nghiep, than thien, niem no va lich su giao tiep II Nhom nhan vien lai xe Dua quy khach den noi an toan va quang duong di ngan nhat Dong ho tinh cuoc theo dung gia da niem yet tren xe Su tin tuong danh cho lai xe Giai dap tat ca thac mac cua khach hang lien quan den den dich vu cong ty cung cap Trang phuc cua lai xe Giup da khach hang van chuyen hanh ly len xe va xuong xe Nhac nha khach hang kiem tra hanh ly trudc xuong xe Khach hang cam thay duoc ton trong, quan tam III Phuong tien Dap ung cac hinh thuc toan Phuong tien moi, noi that va ve sinh xe sach se Logo thuong hieu, so dien thoai de nhin, bat Co the dat xe bat cu luc nao II Nang luc va thuong hieu Thuong hieu va uy tin Thong tin ve dich vu va cac chuong trinh khuyen mai de hieu, dep mat Cuac phi dich vu canh tranh III Qua trinh thuc hien dich vu Thuc hien don khach dung thai gian nhu da hua Tuan thu nhung cam ket cua cong ty vdi Quy khach Ket qua giai quyet PHAN 2:THONG TIN CHUNG Quy khach vui long khoanh Iron vao 01 lira chon cua minh Mice thudng xuyen sic dung dich vu taxi? a 1-3 lan/thang c 5-8 ldn/thang b.3-5 lan/thang d Tren ldn/thang Mice quan cua dich vu taxi so vdi cac phiccmg tien giao thdng khac? 10 Cac y kien va de xuat khac doi vdi Vic Taxi: Thdng tin ca nhan: Ho va ten: .Tuoi: Nghe nghiep: Gidi tinh: VIC TAXI TRAN TRONG CAM ON! DANH SACH KHACH HANG KHAO SAT Nhan vien an ninh 34 Gioi tinh Nam Nhan vien 24 Nu Luu Tuan Anh Ky su 35 Nam Nguyen Hoang Anh Tai Vu 36 Nu Nguyen Ngoc Anh A Hanh chinh hau can 48 Nu Nguyen T Ngoc Anh Nhan vien 48 Nu Nguyen The Anh Phat trien thi trudng 30 Nam Nguyen Thi Kieu Anh Nhan vien du an 30 Nu Nguyen Thi Kim Anh Tu 26 Nu 10 Nguyen Tuan Anh Nhan vien 47 Nam 11 Pham Thi Lan Anh Nhan su 34 Nu 12 Nguyen Nguyen Binh Giao vien 49 Nu 13 Nguyen Van Binh Quan ly sinh vien 39 Nam 14 Pham Thi Binh Noi tro 43 Nu 15 Nguyen Minh Chau Nhan vien 30 Nu 16 Chu Dinh Chi Nhan vien 34 Nam 17 Hoang Thi Chien Nhan vien 27 Nu 18 Le Van Chinh Chuyen gia dao tao 30 Nam 19 Bui Thi Chung Nhan vien van phdng 30 Nu 20 Nguyen Tien Dat Nhan vien phan mem 29 Nam 21 Pham Van Du Chuyen phat nhanh 45 Nam 22 Nguyen Minh Due Kinh doanh 30 Nam 23 Nguyen Thi Kim Dung K.toan cong nor 36 Nu 24 Dang Dinh Dung Truyen thong 35 Nam 25 Do Vu Hoang Duong Bac si 47 Nam 26 Bui Thi Ha Le tan 25 Nu STT HO TEN Nguyen Gia An Le Mai Anh Nghe nghiep FT, A • Tuoi Ghi chu 27 Dinh Thi Ha Van thu 30 Nu 28 Ngo Thi Ha Nhan vien van phong 33 Nu 29 Nguyen Thu Ha Huong dan vien 34 Nu 30 Pham Thi Ha Nhan vien tin dung 40 Nu 31 Vuong My Ha Nhan vien 34 Nu 32 Le Xuan Hai Nhan vien hoa 38 Nam 33 Ngo Thi Khanh Hai Nhan vien 28 Nu 34 Pham Van Hai Nhan vien 48 Nam 35 Dang Thi Thu Hang Hanh chinh 27 Nu 36 Nguyen Thi Hang Van phong 44 Nu 37 Nguyen Thi Thanh Hang Nhan vien 26 Nu 38 Vu Thi Hien Tu 48 Nu 39 Vu Thi Thu Hi6n Nhan vien 30 Nu 40 Dao Manh Hieu Nhan vien 40 Nam 41 Nguyen Trong Hieu Sale 22 Nam 42 Nguyen Trung Hieu Nhan vien 35 Nam 43 Tran Van Hinh Chuyen gia tu van 45 Nam 44 Luong Hong Hoa Nhan vien tin dung 32 Nu 45 Pham Ngoc Hoa Logistic 31 Nu 46 Pham Thi Hoa Nhan vien 30 Nu 47 Phung Ngoc Hoa Hanh chinh 27 Nu 48 Vu Thi Hoa Nhan vien giam sat 39 Nu 49 Mai Thi Hoa Nhan vien nhap khau 28 Nu 50 Nghiem Thi Thu Hoai Nhan vien 25 Nu 51 Nguyen Viet Hoai Nhan vien IT 42 Nam 52 Tran Thi Thu Hoai Ke toan 33 Nu 53 Le Huu Hoan Thanh tra 45 Nam 54 Ta Dang Hoan Nhan vien ky thuat 45 Nam 55 Vo Khanh Hoang Nhan vien 24 Nam Nghi huu 65 Nam Ke toan 32 Nu Nhan vien van phong 37 Nu Admin 40 Nu Le Van Hung Nhan vien 52 Nam 61 Le Do Van Huong Cong An 47 Nu 62 Nguyen Van Huong Quan ly kinh doanh 38 Nu 63 Truong Thi Lien Huong Tu 35 Nu 64 Do Van Huong Kinh doanh 40 Nam 65 Bui Thu Huong Nhan vien 22 Nu 66 Nguyen Thi Huong Tu 28 Nu 67 Pham Thi Huong Nhan vien 23 Nu 68 Pham Van Huy Xay dung 41 Nam 69 Gian Viet Khai Nghi huu 59 Nam 70 Nguyen Thi Hong Khanh Quan ly 39 Nu 71 Nguyen Thi Hong Khanh Nhan vien 46 Nu 72 Pham Duy Kinh Nghi huu 62 Nam 73 Tran Thi Lai Nhan su 41 Nu 74 Nguyen Huong Lan Quan ly hoc vien 35 Nu 75 Pham Thi Le Tu 39 Nu 76 Duong Thi Lien Nhan vien ngan hang 28 Nu 77 Vu Thi Bich Lien Nhan vien 46 Ntr 78 Nguyen Thi Lieu Nhan vien 33 Nu 79 Ho Dinh Linh Bo doi 30 Nam 80 Hoang Tuan Linh Kinh doanh 36 Nam 81 Nguyen Dieu Linh Nhan vien 24 Nu 82 Nguyen Khanh Linh Nhan vien tu van 36 Nu 83 Ta Thi Phuong Linh Tu 26 Nu 84 Le Xuan Loi Tu van 33 Nam 56 Nguyen The Hong 57 Pham Thi Hue 58 Nguyen Thi Hue 59 Vu Thi Hue 60 Nhan vien y te 38 Nam Do Thanh Luan Ke toan 37 Nam 87 Nguyen Ba Luan PTP Thanh Tra 58 Nam 88 Nguyen Van Luc Nhan vien thiet ke 32 Nam 89 Nguyen Van Luc Kinh doanh thu y 41 Nam 90 Vu Thi Ly Nhan vien xuat khau 32 Nu 91 Chu Thi Mai Nhan vien 24 Nu 92 Nguyen Thi Mai Noi tro 42 Nu 93 Nguyen Dinh Manh Nhan vien kinh doanh 37 Nam 94 Trinh Ba Manh Quan ly chat luong 48 Nam 95 Vu Tien Manh Kinh doanh 31 Nam 96 Do Van Men Ke toan 37 Nam 97 Nguyen Van Minh Sinh vien 21 Nam 98 Nguyen Thi Tuyet Mui Nhan vien 27 Nu 99 Hd An Na Bac si 38 Nu 100 Khuat Duy Nam Nhan vien 23 Nam 101 Nguyen Hoang Nam Nhan vien van phong 29 Nam 102 Nguyen Quoc Nam Trudng ban 56 Nam 103 Nguyen Van Nam Sinh vien 22 Nam 104 Nguyen Van Nam Nhan vien dieu hanh 27 Nam 105 Tran Hoang Nam Nhan vien thi trudng 30 Nam 106 Truong Dinh Nam Tu 59 Nam 107 Hoang Thi Thuy Nga Tiep thi 24 Nu 108 Nguyen Tuyet Ngan Cham soc khach hang 33 Nu 109 Pham Hoang Ngan Nhan vien 39 Nu 110 Nguyen Bao Ngoc Yta 35 Nu 111 Hoang Thi Nguyet Hanh chinh 30 Nu Nhan vien tuyen dung 38 Nu Nhan vien 22 Nu 85 Nguyen Thanh Long 86 112 Nguyen Minh Nguyet 113 Pham Thi Nhai •> Spa 27 Nu Phong vien 43 Nu Nhan vien van phong 32 Nu Hanh chinh 36 Ntr Nhan vien thiet ke 36 Ntr NV TD 29 Nu Cao Thi Oanh Nhan vien 53 Nu 121 Nhu T Van Oanh Nhan vien 28 Nu 122 Nguyen Mai Phuong Nhan vien 32 Ntr 123 Le Thi Phuong Quan ly 45 Nu 124 Tran Thi Phuong Purchasing 31 Ntr 125 Nguyen Due Quan Kinh doanh 35 Nam 126 Nguyen Van Quan Tro ly kinh doanh 26 Nam 127 Nguyen Xuan Quyet IT 33 Nam 128 Pham Van Quyet Nhan vien 44 Nam 129 Nguyen Nhu Quynh Tro giang 29 Ntr 130 Nguyen Thi Quynh Nhan vien 37 Ntr 131 Nguyen Thu Quynh Giao dich vien 29 Ntr 132 Pham Thuy Quynh Nhan vien 47 Ntr 133 Tran Thi Quynh Kinh doanh 27 Nu 134 Nguyen Tan Sang Nhan sir 24 Nam 135 Dang Minh Son Kinh doanh 55 Nam 136 Nguyen Due Tam Thi truong 28 Nam 137 Ta Quang Tam Lap trinh vien 32 Nam 138 Tran Thi Thanh Tam Nhan vien 34 Ntr 139 Ngo Thi Tham Ke toan 36 Nir 140 Nguyen Thi Kim Thanh Van thu luu tru 49 Nu 141 Nguyen Thi Thu Thanh NV K6 toan 35 Ntr 142 Ta Quang Thanh Phan mem 29 Nam 114 Bui Thi Nhung 115 Dao Thi Huyen Nhung 116 Nguyen Ngoc Hong Nhung 117 Nguyen Thi Hong Nhung 118 Tran T Hong Nhung 119 Nguyen Thi Ninh 120 Tiep thi 32 Nam Quang cao 30 Nam Dang Thu Thao Nhan vien van phong 28 Nu 146 Luong Thi Thao Sinh vien 20 Nu 147 Nguyen Thi Phuang Thao Cham soc khach hang 25 Nu 148 Nguyen Thi Thao Le tan 27 Nu 149 Ngo Thi Them Quan ly 45 Nu 150 Tran Ngoc Thien Dao tao 33 Nam 151 Tr^n Thi Thu Nhan vien to chuc 46 Nu 152 Tang Ba Thu VTC 45 Nam 153 Vu Van Thuan Nhan vien phan mem 34 Nam 154 Bui Thi Thanh Thuy Cham soc khach hang 27 Nu Nhan vien san xuat 30 Nu 143 Dao Tien Thanh 144 Nguyen Trung Thanh 145 r 155 Hoang Thi Thuy 156 Nguyen Thanh Thuy Marketing 29 Nu 157 Nguyen Phuang Thuy Giang vien 37 Nu 158 Bui Thu Thuy Giang vien 36 Nu 159 Ngo Le Thu Thuy Nhan vien bao hiem 29 Nu 160 Ngo Thi Thuy Van phong 35 Nu 161 Nguyen Thi Thuy Nhan vien 29 Nu 162 Pham Thi Thanh Thuy Kinh doanh 38 Nu 163 Thai Thi Bich Thuy Quan ly 40 Nu 164 Trin Thi Thuy Tu 49 Nu 165 Ld Van Tien Xay dung 31 Nam 166 Tran Van Tien Kinh doanh nha hang 40 Nam 167 Bui Van Toan Quan ly nhan su 52 Nam 168 Do Mai Trang Nhan vien 46 Nu 169 Duong Huyen Trang Nhan vien 24 Nu 170 Nguyen Mai Trang Nhan vien 49 Nu 171 Nguyen Ngoc Huyen Trang Hau can 29 Nu 172 NguySn T Thu Trang Nhan vien 39 Nu 173 Pham T Quynh Trang Nhan vien 40 Nu 174 Pham Thi Huyen Trang Nhan vien 36 Ntt 175 Nguyen Thu Trinh Quan ly du an 57 Ntr 176 Dang Thanh Trung Nhan vien vat tu 38 Nam 177 Ho Vu Trung Marketing 26 Nam 178 Vu Van Tu Quan ly chat luong 53 Nam 179 Pham Thi Tu Thu quy 33 Nu 180 La Van Tuan Quan tri mang 33 Nam 181 Luu Anh Tuan Nhan vien 42 Nam 182 Nguyen Due Tuan Nhan vien quan tri 39 Nam 183 Nguyen Manh Tuan Quang cao 40 Nam 184 Nguyen Minh Tuan Giam sat 40 Nam 185 Dinh Sou Tung Chuyen gia danh gia 55 Nam 186 Dang Manh Tuyen Marketing 34 Nam 187 Le Xuan Tuyen Nghi huu 61 Nam 188 Truoug tuyen Nhan vien 28 Nam 189 Vu Thi Tuyet Quan ly 39 Ntr 190 Luong Thi Van Noi tro 60 Nu 191 Nguyen Thi Hoai Van Huong dan vien 30 Nu 192 Ngo Hoang Viet Nhan vien 48 Nam 193 Vu Van Vinh Kinh doanh tu 43 Nam 194 Bui Thi Xuan Nhan vien 27 Nu 195 Nguyen Thanh Xuan Nhan su 41 Nu 196 Dinh T Hai Y6n Nhan vien 38 Nu 197 Le Thi Y6n Nhan vien 55 Nu 198 Nguyen Thi Hai Yen Ke toan 30 Ntr 199 Nguyen Thi Thanh Nhan vien 52 Ntr 200 Tran Van Hien Nhan vien 57 Nam preferences Processed on: 26-Dec-2016 15:48 ICT ID: 710136679 Originality Report Word Count: 44938 Nang cao cha t luong dich vu van tai taxi cua Submitted: 22 By Thi Tham Vu Similarity by Source Similarity Index 19% Internet Sources: Publications: Student Papers: 18% 0% 5% Document Viewer idude quoted include bibliography mode: I show highest matches together T~1 excluding matches < 30 wordsw LOT CAM DOAN "Toi da doc va hieu ve cac hanh vi vi pham su” 3% match (Internet from 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