TABLE OF CONTENTS TABLE OF CONTENTS i INTRODUCTION i LIST OF ABBREVIATIONS iii LIST DIAGRAMS, TABLES, AND IMAGES iv PART 1 OVERVIEW OF BAMBOO SOFTWARE COMPANY LIMITED 1 1 1 General information of the[.]
TABLE OF CONTENTS During the period of international integration, English becomes increasingly important Most students, students or employees of companies require English proficiency for studing graduation and working Therefore, the students' English learning becomes more and more essential Foreign language learning must be practiced regularly and continuously in a foreign language environment In addition to studying in the school, English centers are also a useful environment for students to further develop their English skills The four-week internship at Alibaba English Viet Nam Company Limited is a good opportunity for me to apply all my four-year university knowledge into a practical learning environment and improve my English Practical and useful knowledge is the basis for me to be more confident when actually entering the working environment in the future I would like to thank the teachers of the English Faculty - Thuong Mai University as well as the managers and colleagues in Alibaba English Viet Nam Company Limited for their help and support me to complete this report the best and most effectively way I look forward to receiving the suggestions and help of the teachers to make my report more complete Ha Noi, January 22, 2021 Student Nguyen Thi Quynh Trang LIST OF ABBREVIATIONS No Abbreviatio English Vietnamese n Co., Ltd Limited Company Công ty Trách nhiệm hữu HCMC Ho Chi Minh City hạn Thành phố Hồ Chí Minh TPR Total Physical Response Tổng phản ứng vật lí NLP Neuro-linguistic Lập trình ngơn ngữ tư ALE programing Active listening in English Nghe chủ động LIST DIAGRAMS, TABLES, AND IMAGES No Name Content Pag Image 1.1 Image 1.2 Logo of Alibaba English Viet Nam Co., Ltd Founder & CEO Ngo Xuan Thang Diagram 1.1 The organizational structure of Alibaba English Viet Table 1.1 Nam Co., Ltd Information of Business Result of Alibaba English e Viet Nam Co., Ltd PART 1: OVERVIEW OF BAMBOO SOFTWARE COMPANY LIMITED 1.1 General information of the company 1.1.1 General introduction about the company Image 1.1 Logo of Alibaba English Viet Nam Co., Ltd (Resources: Internet) - Official name in Vietnamese: Công ty Trách nhiệm hữu hạn Alibaba English Việt - Nam Trading name: Alibaba English Viet Nam Company Limited Head office: 186 Giai Phong Street, Phuong Liet Ward, Thanh Xuan District, Ha - Noi Tax Code: 0107528071 Date of commencement of operation: August 5th, 2015 Legal representative: Ngo Xuan Thang Status: Alibaba – Học giỏi! Website: https://alibabaenglish.edu.vn Alibaba English Viet Nam Co., Ltd was established on August 5th, 2015 by Mr Ngo Xuan Thang The company has been growing strongly every day and achieved many outstanding achievements in this field of international language training Thousands of students in universities in Hanoi are trained methodically and professionally, contributing to bring the name of the Alibaba English Center to further reach Alibaba English Viet Nam Co., Ltd is a company specializing in the education sector including English courses such as Pronunciation master course, master communication course, pre toeic course, toeic starter course, toeic flyer course with bases operating in major provinces such as Hanoi, HCMC, Nghe An The company owns a staff of young, talented, and experienced employees, 100% with international qualifications, always enthusiastic for the progress of students With novel teaching methods, applying international leading methods such as TPR, Shadowing, NLP, ALE Alibaba quickly becomes a prestigious international English language organization in Hanoi as a reliable address in the development of quality English communication at a reasonable cost In addition, Alibaba is proud not only to provide the majority of students with English knowledge but also essential life skills and soft skills such as presentations, teamwork, Over years of operation, Alibaba has become a prestigious center, and is the largest student club in Hanoi with 15,700 members 1.1.2 Vision, mission and core values of Alibaba English Viet Nam Co., Ltd * Vision: Alibaba is trying to become a prestigious, efficient and top quality international English training company in Hanoi With the guideline "Enthusiastic, thoughtful - Enthusiastic, passionate - Dynamic, professional" Alibaba will constantly strive to bring students satisfaction with the quality of the courses as well as the customer care services, reasonable in price and to be always one of the largest English learning communities in Vietnam, by deep effort and dedication of each individual and the whole company, based on deep understanding about the needs of students as well as the ability to continually improve will bring success and efficiency to students with high quality courses and great service incentives, soon becoming the number organization in Vietnam in training English and skills for students, which is not only a learning environment but also a useful playground for all students * Mission: With the mission of "Helping million Vietnamese students to change themselves", Alibaba has constantly tried, cultivated and developed to create the best quality and professional English learning environment over the past years Alibaba always works on the following criteria: Cheap: The price is only 50,000 VND per lesson, Alibaba hopes to bring the closest environment for students, everyone can learn Fun: With extremely fun and humorous learning methods, turning boring lessons into extremely vivid lessons Quality: With a team of enthusiastic Instructors and Assistant Instructors, ready to listen and help students in the most enthusiastic way! * Core values: Dynamic environment: Alibaba has built an effective learning environment for people with lost English roots - Learning in class: 100% of the time students are exposed to English Teaching, explanation, instruction, interaction and practice among students will take place in English Any difficulty in understanding meaning or expressing in English is promptly supported by the teaching staff - Learning at home: At the end of each session, teachers and tutors will wholeheartedly assist in checking students' exercises and correcting mistakes directly on pronunciation or intonation Students will be assigned their own audio and video exercises about the lesson content, then send them to their tutors for correction - Join the club: English sessions or other useful activities held weekly at all Alibaba facilities will give you more opportunities to practice and apply the knowledge learn in real communication situations Prices are suitable for students and students: Alibaba is one of the cheapest English language centers in Hanoi With only the price of bowl of / lesson to fulfill the mission of spreading value and helping students, students can conquer English without worrying about the huge budget that many of you cannot afford it That is also the reason why Alibaba attracts so many students to study Quality Output quality is always what Alibaba English puts on top With a team of lecturers rich in teaching experience and 100% international certificates, they are always enthusiastic about the progress of students Besides, the center is committed to writing output for learners, so you can be assured of the quality of teaching here New teaching methods, applying top English learning methods: - TPR (TOTAL PHYSICAL RESPONSE) - Shadowing Technique - NLP (Neuro-Linguistic Programming) - ALE (Active Listening in English) 1.1.3 The leaders and organizational structure of Alibaba English Viet Nam Company Limited Alibaba English Viet Nam Co., Ltd has a team of highly skilled leaders that share this passion and together with an aligned vision to step forward boldly to achieve the remarkable NGO XUAN THANG Image 1.2 Founder & CEO Ngo Xuan Thang The organizational structure of Alibaba English Viet Nam Company Limited: Boards of director Manageme nt board Human resources Department Marketing Department Admissions Office Training Department Diagram 1.1: The organizational structure of Alibaba English Viet Nam Co., Ltd (Resource: Human resources Department) Functions and duties of each department - Boards of director is the people with the highest authority, has full authority to decide and is responsible for the entire business operations of the company, the head of the department is responsible for assisting the director in planning and planning business strategy, at the same time directly in charge of the company's affairs - Management board: is responsible for monitoring and managing the learning situation of students in all classes to ensure the training results of students after each course - Human resources Department: responsible to implement and support administrative tasks which related to: Manage office products, company assets, necessary forms and papers The procedures related to Human Resources: recruitment, training employees, salary, wages and bonus - Admissions Office: course counseling and schedule planning; assist students in determining English proficiency and participating in the course - Marketing Department: responsible for communication management, advertising, event organization, branding and building for the company - Training Department: the task is to accurately capture the data about the love business image of the company for each certain period, building a battle plan business strategy 1.1.4 The business performance of the company in years (2018-2019) According to the information I have gathered from the Management board of Alibaba English Viet Nam Co., Ltd, I have obtained the revenue result statistics table of the company's business activities in the two years 2018, 2019 No Norm Management expenses Advertising expenses Expenses for financial activities Revenue Profit after tax Year-on-year rate Amount (VND) % 316.650.000 87,9 Year 2018(VND) Year 2019 (VND) 360.050.000 676.700.000 653.950.000 874.200.000 220.250.000 33,7 1.260.000 2.280.960 1.020.960 90 2.559.500.000 307.140.000 4.926.400.000 591.618.000 2.366.900.000 284.478.000 92,5 92,6 ( Resource: Financial Report of Management board) Table 1.1: Information of Business Result of Alibaba English Viet Nam Co., Ltd Examining base on the business results of Alibaba English Viet Nam Co., Ltd, the business performance has increased over the past years Profit after tax in 2019 increased by VND 591.618.000 equivalent to 92.6% compared to 2018 The total revenue from operating activities increased VND 2.366.900.000 at a rate of 92.5% Thus, the business performance of the company is quite impressive, but with the expectation of investing in the sales system, this system will help the company get competitive advantages and gain business benefits 1.2 Information about the internship department 1.2.1 The role of Training Department Training Department play the most important role in all educational institutions Training department decides and affects the success of the business For English centers, the mission of the training department is to establish a high-quality training system including plans, programs, materials, teaching organization and quality of teaching to bring the best quality, satisfy the customers The progress of learner, the quality of training is highly appreciated as the most important role of the staff of the training department The training department mentions activities that help to show the difference between English center and other types of services, and also help manage teachers as well as the quality of teaching In short, the training department determines the growth of the company, in which teaching quality comes first, always updating the most effective teaching methods, curriculum, testing, evaluation and assurance quality assurance after the courses Alibaba english center is also always improving and developing its training department to bring the best teaching quality, bringing satisfaction to students so that in the near future it can help millions of Vietnamese students see English is the 2nd language and becomes the most prestigious English center 1.2.2 Tasks for a training department staff in company Most English centers expect that a staff member of the training department is always knowledgeable in English, enthusiastic, passionate about teaching, friendly and dedicated Alibaba English center also wants that the staff of its training department have the same qualities The duties of training department staff may include teaching; tutors; build a learning route; training new teachers; curriculum preparation; modify the curriculum after courses for best quality; monitoring and evaluating the quality of learners; cure homework, take care of students at home In short, this is a job that requires professional knowledge, dedicated, friendly and special ability to communicate in both English and Vietnamese languages PART 2: INTRODUCTION ABOUT THE INTERNSHIP PROCESS AT THE COMPANY After the English test and interview, I was very lucky to have been admitted to the company On the day of receiving the job, the people who had been admitted are divided into departments based on the results of the test I am fortunate to be part of 10 the training department During the internship, I worked as a teaching assistant of beginner communication of the center, responsible for teaching in class with the teachers during class, preparing English teaching content with teachers, taking care of students at home and fixing homework for students, reporting and updating class results according to the process set out by the training department Becoming a teaching assistant is not easy, but it is not as difficult as I thought Alibaba English center is a company with a young, dynamic working environment with a young staff When I joined the center's training team, I found all of the staff were friendly, open and enthusiastic Everyone is nearly the same age, so it's easy to communicate and understand each other 2.1 Internship activities 2.1.1 Internship process and assigned tasks Starting December 28th, 2020 to January 22th, 2021 I did a 4-week integrated internship at the Alibaba English center With the permission of the company, I come to the company on Mondays, 3, 4, 5, 6,7 every week, specifically from 8:30 am to 11:30 pm, 14:00 to 17:30, evening from 18:00 to 21:00 depending on the time the classroom space I am in charge of teaching During this period, I went to the company to learn about the company's characteristics, functions, duties, and operations and took part in some assigned work at the internship unit This will be a precious time for me, as I have the opportunity to reinforce the knowledge I have learned from the university In addition, I also have the opportunity to integrate into a professional working environment At the beginning of my internship, I read about the work to theory, namely a lesson plan given by my superiors After reading the theory, I watched colleagues directly work with daily tasks so that I could combine the learning with practice Once I understood the process, I accepted the class and was assigned the work by the head of the department I will report my work and training as follows: Week 1: From December 28th, 2020 to January 2nd, 2021 - Meet the head of department of Alibaba English center, give direct advice and interact with everyone in the company 11 - Read textbook materials, receive training teaching skills, how to check lessons for students, how to care for students, understand the rules of the center, and how to use excel software to update your situation class figure - Then are instructed about the class they are assigned to try out, observe colleagues working and acquire the skills of a assistant teaching Week 2: January 4th, 2021 to January 9th, 2021 - Continue to try work in the classroom, observe work - Photocopy of study materials for students - Practice in class after each session under the direction of the head of instruction and colleagues - Participate in English sharing activities and create a communication environment for students at the weekend of the center Week 3: From January 11th, 2021 to January 16th, 2021 - Get a new class - Talking, communicating with early students, actively creating games for you to get to know each other - Support teachers to teach, inspire students positively - Edit pronunciation for students in class - Make photocopies of study materials for students - Check homework for students - Join teachers to answer questions of students when going home - Set up group classes for you to exchange and ask questions - Update class situation via excel for student management to grasp to ensure students' results - Participate in the center's extra-curricular exchange activities in English Week 4: From January 18th, 2021 to January 22th, 2021 - Continue to support teachers teaching - Take part in teaching with teachers in some assigned tasks - Track, help you edit sounds, motivate students to learn while in class - Check homework - Update class status for the student management board to grasp comments 12 - Organize a search session with teachers and chat with native speakers at Hoan Kiem Lake - Have a small party with everybody in the company 2.1.2 Self-performing tasks outside the company's assignment Before coming center to attend the internship, I took the time to prepare myself for the best luggage Firstly, by applying knowledge of phonetics learned in university, I have practiced and improved my pronunciation skills At the same time, I also improve my pronunciation through information channels such as Youtube, Facebook, of famous bloggers Second, I tried my best to improve my communication skills To that, I have applied the knowledge and experience that have been learned and practiced through Basic and Advanced Communication at school Besides studying in class, I improved my skills by chatting with friends in English or with friends looking for native speakers to practice English reflexes Finally, there are teaching skills In addition to the specialized knowledge, the soft skills in teaching are also very important In order to equip well with teaching skills, I always try to take advantage of every opportunity to present in public to increase my confidence In addition, I always observe and learn teaching skills from my teachers, 2.2 Difficulties and lessons during the internship period 2.2.1 Difficulties during the internship period The first time I worked in a professional working environment, met new people and regulations, adaptation was one of my difficulties Actually I felt very tired in the early days But then I was able to adapt to the job under the enthusiastic guidance of my supervisor as well as surrounding colleagues The second problem is that I have to be exposed to a lot of documents, specifically the curriculum, a huge amount of knowledge, but I have to acquire in a short time to be able to support the teacher in the most professional way and inspire learners That put a lot of pressure on me The third problem is teaching support not only within one classroom, but three or four classes Therefore, it is quite difficult for me to manage all classes 13 comprehensively, especially taking care of students and fixing homework Everything requires precision and meticulousness Therefore, to be an English Teaching Assistant, it requires me to have patience and withstand the pressure of work 2.2.2 Experience lessons during the internship period After four weeks of internship at Alibaba English center, although I still had a lot of surprises when I entered a new environment and encountered many difficulties due to lack of practical work experience, I have also acquired and cultivated a number of ants Through knowledge and experience, I have a better understanding of the type of work of an Alibaba English center Teaching Assistant in the Training Department In college, I learned basic English skills, but most of them are based on knowledge of language structures and theory in books When I came to the Alibaba English center, I learned many good opportunities to expand my knowledge as well as learned many things that I have never known from practical experience, especially from my superiors With the enthusiastic attention of leaders and colleagues, I have more skills and experience in the field of business English After a training session of almost four weeks, I achieved the following results: Firstly, my ability to communicate improves both in English and Vietnamese Working in an English communication environment, exposed to many English documents, speaking as well as communication skills increase significantly Besides, having contact with many people from students or working siblings helps me to practice my communication skills better and understand more rich knowledge Second, with a passion for teaching since childhood, this job gives me not only practical experience but also novel, intuitive and highly effective teaching methods At the same time, I can learn a lot from my colleagues and superiors Next is the quickness at work Through an internship at Alibaba, working in a dynamic and youthful environment, I became more acumen at work, improving my problem solving skills 14 In short, this internship period has provided me many different skills, practical experiences, especially the opportunity to work directly with many people in a professional and rigorous environment An internship helps me to realize the difference between academic and real-world environments Through this internship, I was exposed to the real environment In fact, this helps me gain more experience and become familiar with the working environment and that helps me to be more progressive in the field of specialization It also gives me many advantages in the process of working after graduation PART OBSERVATION REPORT 3.1 The practice of using English in the company English is now a global language Among hundreds of different languages, the world has chosen English as a means of communication so that everyone can understand each other Vietnam is also increasingly developing and popularizing the English language as an inevitable need Recognizing that, many English centers 15 have been born In order to create a high quality English training environment, the quality of the staff's English level is extremely important, which determines the success of a business Operating mainly in English education, therefore, English becomes the main language of the company, especially Training Department As an English training environment, employees need to be good at, master all English skills to bring the best quality Therefore, right from the recruitment stage, the center has focused on interviewing in English, carefully considering the candidate's English level in the recruitment process, the staff must have a good English proficiency for Training Department and basic English for other departments In fact, the use of English as the communication language in the company for the training team is quite good, most of the lecturers, tutors, and leaders are graduates of the foreign language major or have an international certificate with high scores However, the frequency of using English as the main language at the company is not high, the center's training team is geared towards young, dynamic people to create a useful communication environment for students so that it also limit contact with native speakers and create a habit of using Vietnamese in the center Recognizing the negative things that still exist, Alibaba always makes management policies to improve the quality and English level of all employees, especially the training team During the internship, I had time to practice listening, speaking, communicating and working directly with English-speaking colleagues and superiors Since then, I improve my ability to listen, speak, read, write in English, especially my ability to communicate 3.2 Solutions to improve the using of English in the company After a month of work, I would like to offer some solutions for the company to improve the skills of its employees as follows: The first is the quality of training In addition to the young and dynamic team, the leadership needs to improve the training roadmap by adding more sessions with foreign teachers from there, creating a working environment with more exposure to 16 native speakers, improving the quality of teaching as well as communication skills of staff and students The second, regularly organize seminars with foreigners and famous people with the participation of students and all employees of the company to improve their English understanding and soft skills Besides, continue to increase the frequency of organizing extra-curricular sessions, big games of the center to create a useful playground and English communication environment for the whole center and students Nextly, the company needs to continue strengthening the professional tests for the training team every quarter to ensure the quality of teaching Finally, the company should increase the reward and salary increase for the training staff with high test results and high quality of teaching through the monitoring report from the student management board From there, adding motivation to employees to ensure the quality of teaching for the center These are my ideas that can help the center improve employee productivity and efficiency in the company 17 PART 4: SUGGESTED TOPIC FOR GRADUATION ESSAY Today English is the most popular language in the world and is a very important tool for people to communicate and learn from each other English is an important skill in the working environment to access world markets Therefore, the study of English as well as practice is an indispensable aspect when everyone wants to learn English in the best way Through four weeks of internship at Alibaba English Vietnam Co., Ltd, I have learned many lessons for myself as well as realized in my language that I have to cultivate a lot in the future English is increasingly popular and becomes the main language in many countries, and so does Vietnam With the experience I gained during my internship, as a teaching assistant, I observed and gained a lot of experience in skills especially communication skills and listening skills Seeing the progress of students' learning, I understand more and more the importance of pronunciation skills in communication, especially listening skills For myself, before working in the internship unit, I learned pronunciation skills at school, but due to my habit, I still have many shortcomings The correct pronunciation is very important in listening skills, because if you pronounce it wrong, it is very difficult to know the content you need to grasp Recognizing that, I am honored to present my topic course proposal is: “A study on the effect of pronunciation on the listening skill of third - year student in the Faculty at Thuong Mai University” 18 CONCLUSION Alibaba English Viet Nam Company Limited has given me many opportunities to learn and develop myself in many fields I have gained a lot of experience, especially in the field of teaching and English skills It gives me the opportunity to explore the field I'm passionate about and helps me navigate my career after graduation Through weeks of practice, I have received a lot of useful things Personally, I feel very lucky to have the opportunity to experience and learn a lot of things My job in Alibaba Co., Ltd was not only a way to enrich my experience as an employee but it was also the first experience to let me know that life outside of school is really tough With my internship experience and my own background, I have produced this report to find out some problems that exist at the company and some solutions to improve usage English in the company Hope to contribute to the development of the unit in the future I have successfully completed the internship with enthusiastic help and guidance from the management and all employees of the company I would like to thank the lecturers of the English department of Thuong Mai University for teaching me much useful knowledge so that I can apply it in my work I look forward to receiving the teacher's contribution so that my report can be more complete Thank you Sincerely! 19 REFERENCES https://alibabaenglish.edu.vn https://123doc.net/document/6232811-tinh-hinh-kinh-doanh-cua-trung-tam-tienganh-alibaba-english-vietnam.htm 20 ... organizational structure of Alibaba English Viet Table 1.1 Nam Co., Ltd Information of Business Result of Alibaba English e Viet Nam Co., Ltd PART 1: OVERVIEW OF BAMBOO SOFTWARE COMPANY LIMITED 1.1 General... the company 1.1.1 General introduction about the company Image 1.1 Logo of Alibaba English Viet Nam Co., Ltd (Resources: Internet) - Official name in Vietnamese: Công ty Trách nhiệm hữu hạn Alibaba. .. Listening in English) 1.1.3 The leaders and organizational structure of Alibaba English Viet Nam Company Limited Alibaba English Viet Nam Co., Ltd has a team of highly skilled leaders that share this