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PowerPoint 演示文稿 Lecture 1 Information Systems in Business Today KHOA CÔNG NGHỆ THÔNG TIN Course INTRODUCTION TO MANAGEMENT INFORMATION SYSTEMS Department of Information System 2021 2022 感谢您下载.An Information System (IS) is the system of people, data and activities that process the data and information in an organization.An IS can be a manual or an automated process. If it is an automated process using a computerbased system, then it is called Information Technology (IT).The key asset of a company is the data and information represented in people, experience and knowledge stored in the IT infrastructure.IS deals with the development, use and management of an organizations IT infrastructure.The study of information systems focuses on why and how technology can be used to serve the information flow within an organization.
KHOA CÔNG NGHỆ THÔNG TIN Course: INTRODUCTION TO MANAGEMENT INFORMATION SYSTEMS Lecture 1: Information Systems in Business Today Department of Information System 2021 -2022 Information System • An Information System (IS) is the system of people, data and activities that process the data and information in an organization • An IS can be a manual or an automated process If it is an automated process using a co mputer-based system, then it is called Information Technology (IT) 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com • The key asset of a company is the data and information represented in people, experienc e and knowledge stored in the IT infrastructure • IS deals with the development, use and management of an organization's IT infrastructu re • The study of information systems focuses on why and how technology can be used to se rve the information flow within an organization KHOA CÔNG NGHỆ THÔNG TIN Information Technology • Information Technology (IT), sometimes also called information and co mmunication technology (ICT), is the study, design, development, impleme ntation, support and management of computer-based information system s, particularly software applications and computer hardware 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com • IT deals with the use of electronic computers and computer software to c onvert, store, protect, process, transmit and retrieve information securely KHOA CÔNG NGHỆ THÔNG TIN Functions of an Information System 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com KHOA CÔNG NGHỆ THƠNG TIN Functions of an Information System • An information system contains information about an organization and its surrounding environment • Three basic activities—input, processing, and output—produce the 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 information organizations need Feedback is output returned to appropriate ibaotu.com people or activities in the organization to evaluate and refine the input • Environmental actors, such as customers, suppliers, competitors, stockholders, and regulatory agencies, interact with the organization and its information systems KHOA CÔNG NGHỆ THÔNG TIN Management Information Systems • Management Information Systems (MIS) is the management discipline covering the application of people, technologies, an d processes, collectively called information systems—to solve b usiness problems 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com KHOA CÔNG NGHỆ THÔNG TIN Information System Components People – involve in developing, supporting, controlling and most importantly, using information systems 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com Process – collects, processes, stores, and disseminates information KHOA CÔNG NGHỆ THÔNG TIN An Information System has all dimensions working together Technology – hardware, software, and networks that support the business processes and people Information System Components Several components work together to add value to an organizatio n: Hardware 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 Software ibaotu.com Technology Related Data People Roles Process KHOA CÔNG NGHỆ THÔNG TIN People • Also known as users • Person who uses and operates the computer or other machine • All levels of the organization 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com • Can be your outside partners such as suppliers KHOA CÔNG NGHỆ THƠNG TIN Process • Series of steps to achieve a desired outcome • Benefits: • Increased productivity • Better decision-making ability • Improved processes using available data 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com • Within the company • Externally with suppliers and customers • Continuous improvement using technology • Competitive advantage KHOA CÔNG NGHỆ THÔNG TIN 10 The Agile Methodology - Advantages Disadvantages Customer-focused approach, resulting in increased customer satisfaction Requires a high degree of customer involvement, which not all customers are comfortable with or prefer to give Flexible in accepting changes It's more difficult to measure progress than it is in Waterfall because progress happens across several cycles 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com Empowers teams to manage projects Assumes every project team member is completely dedicated, without which weakens the principle of self-management Ideal for projects with non-fixed funding Need a long-term vision for the product and actively work on communicating it Promotes efficient communications Recommends co-location for efficient communication, which is not always possible KHOA CÔNG NGHỆ THÔNG TIN 191 KHOA CÔNG NGHỆ THÔNG TIN Course: INTRODUCTION TO MANAGEMENT INFORMATION SYSTEMS Lecture 10: Trends in Information Systems Department of Information System 2021 -2022 What’s Trending Now • Digital Transformation • Internet Of Things (IOT) • Artificial Intelligence (AI) 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com KHOA CÔNG NGHỆ THÔNG TIN 193 What is Digital Transformation? • Digital Transformation (DT): the use of technology to radicall y improve performance or reach of enterprises • Using digital advances such as analytics, mobility, social media and smart embedded devices – and improving the use of traditi onal technologies such as ERP – to change customer relationshi ps, internal processes, and value propositions 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com KHOA CÔNG NGHỆ THÔNG TIN 194 Building Blocks of Digital Transformat ion Business Model Customer experience 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com Operational Processes KHOA CÔNG NGHỆ THÔNG TIN Digital Capabilities 195 Digital Transformation Framework 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com Source: Capgemini Consulting KHOA CÔNG NGHỆ THÔNG TIN 196 Business Model 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com KHOA CÔNG NGHỆ THÔNG TIN 197 Customer Experience • Better customer understanding • Increase customer touch points • Customer analytics supports decision making on manufacturin g, marketing, investment etc 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com Example with L’Oreal KHOA CƠNG NGHỆ THƠNG TIN 198 Operational Process • Internal data-driven • Internal analytics • Better productivity management 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com • Collaborative workspace KHOA CƠNG NGHỆ THƠNG TIN 199 Digital Capabilities Transformation • The foundation of business model, customer experience and op erational capabilities transformation • • • • • Analytics Capabilities Business & IT integration Knowledge management Business data analysis for business planning Product/Service innovation KHOA CÔNG NGHỆ THÔNG TIN 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com 200 Internet of Things • Embedded Sensors that collect data, send it to a cloud host and tell us something • Applications 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 • Consumer applications: Smart home, Elder care… • Organizational applications: Medical and healthcare, Transportation, Building and home automation… • Industrial applications: Manufacturing, Agriculture, Maritime… •… ibaotu.com KHOA CƠNG NGHỆ THƠNG TIN 201 IoT Examples • Smart Office • Smart home • Useful IOT Devices 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com • Smart Farming • Intelligent Transportation KHOA CƠNG NGHỆ THƠNG TIN 202 Artificial Intelligence (AI) • “Intelligent” techniques are often described as artificial intellig ence (AI) • There are many definitions of artificial intelligence In the most ambitious vision, AI involves the attempt to build computer sys tems that think and act like humans • AI takes data input from the environment, process that data, an d produce outputs AI programs differ from traditional softwar e programs in the techniques and technologies they use to inpu t and process data 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com KHOA CÔNG NGHỆ THÔNG TIN 203 Major types of AI techniques 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com KHOA CÔNG NGHỆ THÔNG TIN 204 AI Applications in Business 感感感感感感感感感感感感感感 PPT 感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感感 ibaotu.com KHOA CÔNG NGHỆ THÔNG TIN 205 ... 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