TAP CHf KHOA HOC TRtJdNG 0*1 HOC TRA VINH, s 6 31 THANG 9 NAM 2018 CAC YEU TO ANH H U 6 N G DEN SU HAI LONG CUA HOC VIEN HE VtTA LAM v t A HOC DOI v6 l CHAT LUONG DICH VU DAO TAO CUA TRUCING DAI H O C[.]
TAP CHf KHOA HOC TRtJdNG 0*1 HOC TRA VINH, s 31 THANG NAM 2018 CAC YEU TO ANH H U N G DEN SU HAI LONG CUA HOC VIEN HE VtTA LAM v t A HOC DOI v l CHAT LUONG DICH VU DAO TAO CUA TRUCING DAI H O C TRA VINH Nguyin Van Nguyen^ Nguyen Thanh Thoai^, Lam Sdn Dien^ FACTORS IMPACT ON THE SATISFACTION OF PART-TIME STUDENTS ON THE QUALITY OF EDUCATIONAL SUPPORT SERVICES IN TRA VINH UNIVERSITY Nguyen Van Nguyen^, Nguyen Thanh Thoai^, Lam Son Dien^ Tom tat - Trong nen kinh te thi trUdng, hoat ddng gido due vd ddo too tii lau da dUdc xem nhu mot loai hinh "dich vii" vd chiu canh tranh ngdy cdng cao Dendng cao ndng liic canh tranh cua Tnidng Dgi hoc Trd Vinh thong qua viec cung cap dich vii ddo too tSt hdn cho hQC vien he vHa Idm viia hpc, nghien ciiu ndy dupe tien hdnh di xdc dinh cdc yeu to dnh hudng den sU hdi long cua hpc vien doi vdi chdt lUdng dich vu ddo too he vita lam vita hoc cua Nhd trudng Nghien ciiu sii dung phUdng phdp mo td, kiem dinh Cronbach's Alpha, phdn tich nhdn to khdm phd vd phdn tich tUdng quan thdng qua viec dieu tra bdng bdng cdu hoi vdi kich thUdc rtidu n = 598, sai so thong ke 00=5% Ket qud nghien ciiu cho thdy cd sdu yeu to dnh hudng den sU hdi long cila hpc vien he vita Idm vita hpc ddi vdi chat lUdng dich vu ddo too cua Trudng Dgi hpc Trd Vinh bao gdm: (1) cd sd vat chdt, (2) nang lUc phuc vu, (3) dd tin cdy, (4) khd ndng dap itng, (5) sti quan tdm vd (6) dich vu hd tr(f khdc Qua do, viec cdi thien cdc yiu to ndy se lam hpc viSn hdi long hdn vd ndng cao hieu qud canh tranh cua Nhd trUdng Tit khda: chdt luting dich vu ddo tao, sU hdi long, sinh viSn hi vUa lam viia hpc Abstract - In the market economy, academic activities have long been considered as "a kind of service" with increasingly high competition In order to increase competitiveness of Tra Vinh University (TVU) by improving support services for part-time students, this research has been implemented to identify factors that affect to part-lime students' satisfaction related to quality of academic support services at TVU The research was conducted by interviewing experts and analyzing questionnaire-based primary data with sample size n = 598 and statistical error 00 =5% The results indicated factors affecting the satisfaction of part-time students with regard to the quality of the support services at TVU including: (I) Facilities (2) Assurance, (3) Reliability, (4) Responsiveness, (5) care and (6) other Support Services Therefore, the improvement in these factors will make students be more satisfied as well as increase competitiveness of TVU Keywords: quality of academic support services, satisfaction, part-tune students i,2,3vigf, ph^t tri^n Nguon lUc, Trtfclng Dai hoc Tra Vinh Ngiiy nhSn bai: 05/07/2018; Ngay nhSn kit qui binh duyet: 22/11/2018; Ngay chap nh3n dang: 23/12/2018 Email: nguyenvannguyemdi@tvu.edu.vn ^''•^Resource Development Institute, Tra Vinh University Received date: 05"' luly 2018 ; Revised date: 22"'^ November 2018; Accepted date: 23'"'' December 2018 20 TAP CHf KHOA HOC T R U O N G D^l HOC TRA VINH s 31, THANG NAM 2018 I GldlTHl|U Tai Viet Nam, qua gan 60 nam Mnh tiianh va phat h'ien, he dao tao vfla lam vfla hoc (VLVH) da mang lai nMeu ldi ich tiuet tiiflc, phat trien nguon nhan Iflc chat Ifldng cao, gdp phan tiiflc Men cdng ngMep hoa Men dai hda dat nflde va Mnh tiianh xa hoi hoc tap Tuy nMen, viec to ehflc quan U dao tao VLVH cdn cd nhflng bat cap, han che gay cai nhin khdng tMen cam cho xa hdi Ket Man dfldc nit tfl nMeu nghjen cflu va cac buoi toa dam co Uen quan din Mnh tiiflc VLVH: vdn de eua loai binh la khdng bai ban va quy ehuan nhfl he cMnh quy nhflng sv( tin tai cua nd la can tiiiet cho nhu cau hoe tap cua ngfldi dan va khdng tiie xda bd h6 VLVH [1] Va de quan li ehat Ifldng dao tao va quan 11 trien khai cae loai Mnh dao tao ddng nhat gifla cac ddn vj dao tao nflde va nflde ngoai hoat dong tren lanh tho Viet Nam, Bd Giao due va Dao tao da ban hanh quy djnh ve kiem djnh chat Ifldng cd sd giao due dai hoe [2] va quy djnh vl ndi dung chfldng trinh dao tao VLVH [3] d l nang cao chat Ifldng dao tao va quan li dao tao eua hB Nhfl vay, vl chat Ifldng dao tao, cac ddn vi dao tao da CO cdng cu danh gia va quy djnh quan U chung Nhflng de eanh tranh, ton tai va cMin thang ttong cuoc chay dua tiiu hut hoc vien, eac trfldng phai tao sfl khac biet va cau hdi dat d day la sfl khac biSt den tfl dau kM ma chat Ifldng dao tao da dfldc ehuan hda? ElUcott va SMn [4] eho rang giao due dai hoe dfldc nMn nhan la mdt nganh cdng ngMep djch vu Do do, cac trfldng tap trung nMeu hdn viee dap flng ki vong va nhu cau cua ngfldi hoc Con Gbadosami va De Jager [5] cung cho rang vi6c Ifldng va dam bao ehat Ifldng dich vu dao tao doi vdi hoe vien, nhan vien, ngfldi sfl dung lao dong la mot yeu td song cdn cua cac trfldng Viet Nam, Pham Phu [6] cung nMn nhan djch vu giao due dai hoe cM'nh la bang hda Va hang hda tdt phai di kem vdi dieh vu khaeh hang tot de tao mdt tiifldng Meu hoan hao Vi till, cMen Ifldc khdng till tMeu cua cac tl ehflc giao due ndi ehung va Trfldng Dai hoe Tra Vinh (TVU) ndi rieng la phai dat dfldc sit hai long eua ngfldi hoe tiidng qua viee cung cap eac djch vu dao tao Nhan tiily rd tilm nang eua he VLVH va xu ttie phat trien cua tiii tnidng giao due, ngMen cflu dfldc tiifle Men KINHTfe.XAHOl dl kiem djnh tiiang va phan tich cac yeu tfi anh hfldng den sfl hai long cua hoc vien ve chat Ifldng djch vu dao tao he VLVH tai TVU va lam tien de ve cd sd khoa hoc cho cae ngMen cihi lien quan din eh4t Ifldng djch vu cae loai binh dao tao khac hoae cac van dl khac cua he VLVH n TONG QUAN NGHlfiNCtitJ PMUp Kotier va Gary Armstrong [7] dinh ngMa "Dieh vu la mdt boat ddng hay ldi ich cung flng nham trao doi, chu ylu la vd Mnh va khong dan din viec chuyen quyen sd hflu Viec thiJc Men djch vu co the gan Uen hoac khdng gan lien vdi san ph&i vat chat"[p 413] Tfl djnh nghia tren, djch vu dfldc xem la mot loai hang hoa vo Mnh, dd bao gom dich vu giao due - dao tao, ma qua viee sfl dung dich vu, ngfldi sfl dung cam nhan dfldc gia trj djch vu hdn la sfl sd bfti mot mdn hang hda hflXi Mnh cu thi Tfl viec cam nhan gia tri dich vu, ngfldi sfl dung se so sanh vdi gia fli ki vong, nlu gia Di cam nhan cao hdn hoac bang gia tri Id vong, ngfldi sfl dung se dai dflde sfl hai Idng tfl djch vu va ngfldc lai Giai thich rd hdn vl gia trj cam nhan, Cronin va eong sfl [8], Parasuraman va Grewal [9] cho rang chat Ifldng dich vu cung cap la yeu to quan trgng djnh hfldng gia trj cam nh|n cua khach hang NgMa la chat Ifldng djch vu va gia trj cam nhan cd moi quan he dong biln Md Mnh thang SERVPERF cung khang djnh eh4t Ifldng djch vu = gia tri cam nhan Do dd, vdi cung mot miic kl vong, chat Ifldng dich vu la yeu to quyet dinh sfl hai long Vdi hoe vien, dii tfldng diJdc xem la khach hang eua trfldng dai hoe, ditcte cung cap eac djch vu dao tao mot each tot nhat se gdp phan thuan ldi suot qua trinh theo hoe.TOdd, ho se gia tang Meu qua hoe tap, thoa man nhu eau hoc tap Qua dd, nd gdp phan nang eao dflde ehat Ifldng dao tao cua Nha ttitdng Cae ngMen cflu cu the hdn ve cac ylu to tac ddng din sfl hai long nhfl eua Sherry, Bhat va Ling [10] da tien hanh ngMen cflu Ifldng K vong va cam nhan eua hoc vien nflde ngoai ve Hoc vien Cdng nghe UNTTEC, New Zealand v^ tiiang SERVQU/U va danh gia nam nhSn t^ Uen quan den ki vong va cam nhan eua hpc viei bao gom: "ed sd vat chat", "do tin cay", "tint kip thdi", "danh tieng" va "sfl quan tam den hw TAPCHIKHOi^ ^ vien" Vdi so Ifldng miu n=402, ngMen cflu chi tat ea cac nhan t l dlu cd sfl K vong khae gifla hpc vien quoc tl va hpc vien ngfldi New Zealand Tuy nMen, nhan tl tinh kjp thdi, san long ho trd cung cap djch vu nhanh chdng eho hpc vien, dfldc danh gia cao tfl ca hai nhdm hpc vien va ed dp khae Met thap nhat Dieu khang dinh vai trd cua dich vu dii vdi hpc vien ngMen cflu Nguyen Thj Xuan Hfldng va edng sfl [11] kM ngMen cflti ve cae nhan to anh hfldng den sfl hai long cua hpc viSn vdi dieu kien ed sd vat chat va phue vu da tiin hanh Ifldng Id vpng va cam nhan eua 423 hpc vien bang thang SERVPERF Kit qua ngM6n cflu cho th4y nam nhdm nhan to anh hfldng din sfl hai long eua hoc vien gom: ed sd vat chit, nang Iflc phuc vu, kha nang dap flng, sfl quan tam va sfl tin cay Tfldng tfl, tac gia Dang Nguyin Thao Hiin [12] tiiflc Men ngMen cflu (£nh Ifldng tien khao sat 350 sinh vien nham Ifldng mfle dp hai long cua sinh vien vl chat Ifldng dieh vu dao tao cua trfldng va chi rang: cac biln ddc lap (1) ed sd vat chat, (2) kha nang tiifle M6n cam ket, (3) sfl nMet finh eua can bd, giang vien, (4) dpi ngu giang vien deu cd y ngMa md Mnh va co tac ddng din sfl hai long cua sinh vien, rieng biln (5) sfl quan tam cua nha trfldng khdng ed y ngMa tac ddng den viec tao sfl hai long doi vdi sinh vien NgMdn cOu cua Pham Thj Lien [13] khao sat eae ylu to anh hfldng din sfl hai long eua ngfldi hpc ve ehat Ifldng djch vu dao tao gom: (1) cd sd vat chat, (2) chat Ifldng chfldng ttinh dao tao, (3) dpi ngu giang vi6n va (4) kha nang phuc vu Thdng qua viee ngMen cflu khao sat 160 sinh vien, kit qua eho thay ylu to dpi ngu giang vien khdng anh hfldng den sfl hai long cua sinh vien, ba ylu to cdn lai deu ed anh hfldng Tfldng tfl, tac gia Nguyin TM Hong Nga [14] tiep can van de ve nang eao chat Ifldng eua Mnh tiiflc dao tao he VLVH nhflng tiieo hfldng tap filing vao danh gia cac nhan to anh hfldng Dfla filn kit qua khao sat tfl 500 miu, eac ylu tl cd anh hfldng trflc tilp nhat den chat Ifldng dao tao he VLVH la: (1) chat Ifldng dau vao cua sinh viln, (2) chfldng trinh dao tao, (3) mue dich tham gia khda dao tao eua ngfldi hoe, (4) tiu Ueu giang day, (5) phfldng KINH ife - XA H O I phap giang day.TOdo, tac gia de xuat mdt sd kien nghi nham nang eao chat Ifldng dao tao theo Mnh tiiflc VLVH Cac ngMen cflu tten tiiieh hdp lam ed sd U tiiuylt de phat trien md Mnh cua dl tai nhflng da phan tap tiling vao danh gia chat Ifldng dao tao va djch vu dao tao cho loai Mnh dao tao tap trung chinh quy, it cd ngMen cflu tap trung danh gia chat Ifldng dich vu dao tao cho dii tfldng hpc vien VLVH Tren ed sd so sanh md Mnh SERVQUAL eua Parasuraman [15], mo Mnh SERVPERF cua Croran va Taylor [16] va tit kit qua cua cac ngMen cflu neu tren, ngMen cflu cung lfla chpn md Mnh SERVPERF de ngMen cflu chat Ifldng djch vu dao tao vi nam tiianh phan cua thang ito tiong md Mnh phu hdp vdi muc tieu ngMen cflu eua de tai Ben canh do, thfle tl tiien khai boat dong djch vu dao tao loai Mnh VLVH, doi tfldng tiieo hpc la nhflng ngfldi di lam nen thdi gian danh eho viec hpc khdng nMeu nhfl hpc vidn cMnh quy hpc tap toan thdi gian Ho chu yeu hpc vao cac tiifl Bay va Chu nhat Do do, ngfldi hoe dl bi cuon tiieo cong viee ma khdng co nMeu thdi gian din trfldng de ngMen cflu hay xem cac thdng bao vl Ueh hpe, Uch tM diem so TO thfle tl dd, ngMSn cflu dfldc bo sung them ylu to djch vu hd fid khae (bao gom eae dich vu hd fid fiflc tuyln nhfl hB thong thfl vien so, he thong tra ciiu thdng fin ) la ph4n thfl sau cua thang Va md Mnh ngMen cflu li thuylt dflde de xu4t nhfl sau: Hinh 1: Md Mnh ngMen cflu de xuat Nhdm gia tMit ve quan he gifla eac phan chat Ifldng dieh vu dao tao doi vdi sfl hai long eua hpe vien TAP CHlKHOA HI: Cd sd vat chat cd anh hfldng din cam nhan sfl hai long cua hpc vien H2: Nang Iflc phue vu cua nhafirfdnged anh hfldng din cam nhan sfl hai long cua hoc vien H3: Dptincay cua hpc vien doi vdi nha trfldng ed anh hfldng din cam nhan sfl hai long cua hpe vien H4: Kha nang dap flng cua nha trfldng cd anh hfldng din cam nhan sfl hai long cua hpc vien H5: Sfl quan tam cua nha ttfldng cd anh hfldng din cam nhan sfl hai long cua hpc vien H6: Dich vu bd trd cua nha Qifdng cd anh hfldng den cam nhan sfl hai long cua hpc vien III KINHTe-XAKfli] HOC TRUdNC DAI HOC TRA VINH, s 31, THANG NAM 2018 PHUONG PHAP NGHIEN Cl]U Trong dl tai nay, chung tdi sfl dung phfldng phap ngMen cflu djnh tfnh kit hdp vdi djnh Ifldng Cae phfldng phap cMnh dfldc thflc Men nhfl sau: - Xay dung tiiang do: Thdng qua ngMen cflu [10]-[14] va ngMen cflu kit qua khao sat lay y kien hpe vien VLVH tai thdi diem tiii tdt ngMep hang nam eua nha trfldng, de nhan dien sfl phu hdp cua mo Mnh ngMen cflu, nhdm tac gia da thao luan va khao sat thfl vdi cac chuyen gia gom nhan vien trfle fiep lam eong tae quan li dao tao, lanh dao va giang vien tham gia edng tac giang day cua loai Mnh dao tao VLVH Meu cMnh va dfla thang gom 30 bien quan sat cMa lam bay nhdm yeu td Cac biln dfldc Ifldng sfl dting tiiang Likert nam mflc dp de danh gia sfl hai long cua hpc vien vl chSt Ifldng dich vu dao tao he VLVH eua TVU va dfldc ma hda nhfl sau: - Thu tiiap dfl Ueu: dfl lieu dfldc thu thap tfl cuoc dieu tra bang bang eau hdi doi vdi hpc vien he VLVH Doi tfldng khao sat chu ylu hoc vien nam cuoi bac dai hpc tot ngMep thang 3/2018 Viee lfla ehpn eac doi tfldng hpe vien nam cudi de dam bao cho bd dfl lieu tiiu thSp se dfldc eMnh xac hdn, cac hpc vien nam cuoi da cd thdi gian trai ngMem de nhan bilt va so sanh diem hai Idng hay khong hai long vdi cac djch vii dao tao cua Nha trfldng Phfldng phap chpn mau phue vu ngMen cflu de tai la phfldng phap pM xac suat tiiuan tien De dam bao kich tiifldc miu dfldc tiiu tiiap vdi dp Idn an toan nhat, theo Amir va Jayavel [17], nhom ehung tdi ap dung cdng tiiflc tinh kich thflde miu: " " y ( l - v)^Ui2) e2 _ 0.5x(l - 0.5)iL9g ~ 0052 " = 384.16 Trong dd: n la so Ifldng miu •^(00/2) la gia tij bang phan phoi Z can cii theo dptincay - oo/2 p la kha nang hpc vien hai long vdi dich vu dao tao e la sai so thong ke De dam bao rang n dfldc fldc Ifldng vdi 14 an toan nhat, chung tdi ehpn P = 0.5, ddtincay 95% va sai so tiiong ke 5%, chung tditiiuthap kich thflde miu la 385 Tai tfidi diem khao sat chung tdi tiin hanh khao sat tat ea 651 hoc vien du dieu kien dfl tM tdt ngMep thang 3/2018 cua Nha trfldng Sau kM thu thap va Idem tra kit qua, CO 598 bang khao sat dflde sfl dung de nhap va liun sach tiidng qua phan mim tiiong ke SPSS - Xfl U phan tieh so Ueu: NgMen cflu cWnh thiic dfldc tiiflc Men bang phfldng phap 0,6 va he so tfldng quan t6ng biln Idn hdn 0,3 Vi vay, cac thang ed dp tin cay va dflde dfla vao eac bflde phan tieh tilp theo B Ddnh gid thang bang phdn tich nhdn id khdm phd EFA Phan tich nhan td kham pha nham nit va tinh gia tri eua yeu to dai dien cac bien Theo Anderson va Gerbing [18], phan tich nhan to SQT3 DVHTl DVHT2 DVHT3 DVHT4 DVHT5 SHLI SHL2 SHL3 kham pha cM dfldc sfl dung kM he sd KMO (Kaiser-Meyer-Olkin) cd gia tri tfl 0,5 trd len, cac bien cd he sd truyen tai (factor loading) nhd hdn 0,55 se bi loai Diem dflng Eigenvalue (dai dien cho phan biln tMen dfldc giai tMch bdi nhdm yeu to) Idn hdn va tong phfldng sai dfldc trich (Cumulative % Extraction Sums of Squared Loading) Idn hdn 50% Kit qua kiem dinh KMO va Barlett (Bang 3) cho kit qua hd so KMO = 0,962 (> 0,5) va kiem dinh Bartiett ed mfle y nghia Sig = 0,000 (< 0,05) cho th4y sd lieu thfle te hoan toan phfl hdp vdi phan tieh EFA va cac biln quan sat cd tfldng quan Myln tinh vdi nhan to dai dien T»P CUi KHOA HPC IRUdNG DAI HOCTOAVINH s 31 THANO » NAM 21 Bang 2: Ket qua phan ti'ch he so Cronbaeh's Alpha Trung binh thang Bien quan s i t | ^ | ^ ^^ ^ j * ^ Cd sd vat chit CSVCl CSVC2 CSVC3 CSVC4 CSVC5 Cronbadi's Alpha = Nang Wc phuc vu NLPVl NLPV2 NLPV3 NLPV4 Cronbaeh's Alp la = D6 tin cay DTCl DTC2 DTC3 DTC4 Cronbaeh's Alp la = Kha nane dap tine KNDUl KNDU2 KNDU3 KNDU4 KNDU5 Cronbadi's Alpba = Su quan tam SQT2 SQT3 SQT4 Cronbaeh's Alpha = Didi vu ho trd DVHT I DVHT2 DVHT3 DVHT4 DVHT5 Cronbaeh's Alpha = Stf fail Inig SHLI 15,1154 15.5435 15,1455 15.6355 15.3361 U,863 12.8428 12,8311 12,8445 12,8378 0,929 Phu50%) dat yeu chu Hay 73,645% sfl thay doi eua nhan tl kit qua la cac ylu to mo Mnh tao nen, tiic cac biln quan sat dfldc dfla giai tMch dfldc 73.645% sfl hai long cua hpc vien ve ehat Ifldng dich vu dao tao eua nha trfldng Kit qua xoay nhan td cho thay, hai mfldi sau biln quan sat ban d^u (tinjf ba biln SHL) dU* nit Q-ich sau nhdm ylu tl, thfl tfl cac biln cd thay doi nhflng cac biln dfldc nhdm v^ nhfl thang ban dau va cac ylu to deu co moi quan he vdi bien tong Idn hdn 0,5 Day la sau nhdm ylu to dfldc phat Men eo anh hfldng den sfl hai long cua hpe vien (^i vdi chat Ifldng dich vu dao tao cua Nha trfldng Trong dd, nhom ylu td "dieh vu hd ti-d" dflde nhdm vao yeu tS thfl nhat, "cd sd vat chit" dflde nhdm vao yeu to KINHT6-XAHOI TAP CHl KHOA H p c TRUONG DAI HOC TRA VINH, bt sfl hai long Cac gia tri Sig moi U6n he deu nho hdn 0,01 nen gia tii dlu ed y ngMa ve mat thong ke vdi dp tin cSy ti-en 95% Kit qua phan ti'eh tfldng quan cho thiy cd moi tifdng quan gifla sfl hai long cua hpe vidn vdi sau nhan to cau la: 1) dieh vu ho fl-d khae, 2) cd sd vat chat, 3) nang Ifle phuc vu, 4) kha nang dap flng, 5) dp tin cay, 6) sfl quan tSm Bang 3: Ket qua kiem dinh KMO va Bartlett's Test Kaiser-Me)%r-OU(ln lirdng sU phu hdp cua dfi lieu KiSm djnh binh phUdng K i l m d)nh K^c tfnh Bartiett Bac Eli MKc y nghia 962 11780.223 325 000 (NguSn: tinh todn tie so lieu khdo sdt, nam 2018) ' Bang 5: Ma Q"an he so tfldng quan cac yeu to va chat Ifldng dich vu dao tao thfl 2, "nang Iflc phuc vu" dfldc nhdm vao ylu to thfl 3, "kha nang dap flng" dflde nhdm vao ylu to thflc 4, "dp tin cay" dfldc nhdm vao yeu to thfl va "sfl quan tam" nhdm vao ylu td thfl Diiu cho th4y viec kiem ngMem cae biln quan sat phan anh cae bien tong ngMen cflu la phu hdp DVBT DVHT CSVC *^ KHDU 0.70 g-74S oai DVKR 9.M7 miun fwn csvo mn ata 0,000 0.471" 1,000 1,000 5M iM »• 0.000 0,000 0,000 0,000 0.3S1- 1,000 1.000 1,000 1,000 0,000 0,000 0.000 JM W» i&^yr^ ow wo ^T"^ il^y„^ ' ' ODD DTC Mb,y„^ ODD SIJI ^^T*'^ Mtoj,,ga, SHL ^^'^ no DOO 000 csva 0077 Uk^Dlhli 0,000 IfKX SK 59t sn 0,000 0.000 1,000 0,000 ^ 1,000 h i» 0.000 sn 0.000 0.000 0,000 0,411" 0.000 1,000 1,ODO D ISM ojwo 0,000 O.IM" 900 1.000 1.000 1.000 0.000 0,M9" 1«0 591 i»l o,4ir 0.2M- DOO O.O0O am 0.000 0,000 911 599 591 59S 591 o.nr OJ r 0,000 SK 0,000 BS SM 1.000 «i 5»t 0.000 SM »i MM" SM 5M i 59) ** TUdng qi a t ( /]niic y nghia 1% (Nguon: Tinh todn tit so lieu khdo sdt, ndm 2018) NIJ>V3 ãxm 0731 MJU1 ô775 nam OTIB KNOm 0ôT KNDU4 OJfl KNDOi (U37 ima 0,000 1,000 N ooo BOB CSVC4 ENOm i,aw SHL SOT 0,000 1,000 59) ^^ MiiTiTlkkEMl m-HTi 0,000 Die KNDU 0,000 1,HH in |S^T°"" MJV 0,0