Semina speaking English Group 6 Simena speaking English ( group 6) R Receptionest; G Guest; P Porter; W Waitress; M Restaurant Manager; E Electrician; H Houseskepper Conversiaton 1 Reservation room th.
Semina speaking English Group Simena speaking English ( group 6) R: Receptionest; G: Guest; P: Porter; W: Waitress; M: Restaurant Manager; E: Electrician; H: Houseskepper Conversiaton 1: Reservation room through by phone R : Good morning Welcome to dong xuyen hotel May i help you, sir? G : Well i’d like to reserve a room R : Thank you, sir Which date would that be? G : From november 15 to 17 R : How many nights will you be staying? G : Three nights R : How many guests are you group? G : Only my wife and i R : What kind of room would you prefer, a double room or a twin room? G : A twin room, please R: Could you hold the line, please? I’ll check if there’s a room available for those day… thank you for waiting, sir We have a twin room at $ 500 and $ 1500 Which would you prefer? G : We’ll take the one at $ 1500 R : Certainly, sir Could you tell me your name? G : Yes, it’s kivi R : Can you tell me how to spell that, please? G : K.I.V.I R : Mr Kivi May i have your phone number , please ? G : Yes, the number is 0962456907 R : 0962456907 Is this your home phone number? G : Yes, it is R : What time you expect to arrive, sir? Semina speaking English Group G : Oh, around a.m i suppose R : I’d like to confirm your revervation A twin room for mr And mrs Kivi at $ 1500 per three nights from november 15 to 17 My name is Huong and I look forward to serving you Conversiaton 2: Porter wellcoming a guest and receptionest make check in for guest P : Good morning, madam Welcome to the Dong xuyen hotel G : Thanks Good morning P : I’m the porter, Mr….Let me help you with your baggage G : It’s so kind of you P : The reception desk is traight ahead After you, please G : OK R: : Good Morning May I Help You, madam? G: yes, please I have just arrvied from california Could you let me have a room for tonight? R: have made a reservation , Madam? G: no, I haven’t R: yes, madam; How many people you have , please? G: just one I’m alone R: just a moment, please I have to check if there is a room available… Yes, madam…we have only one single room of Standard At $ 300 and two twin room of deluxe at $ 500… What Kind Of Room Would You Prefer? G: oh… I want to stay single room of Standard at your hotel R: yes, madam Which Date Would That Be? G : From November 15 to 20 R : How Many Nights Will You Be Staying? G : Nights R : yes, madam Could you tell me your name? G : Yes, my name is Gold R : yes… Ms Gold Could I see your pasport, please? Semina speaking English Group G: here , this is my pasport R: thank you sir and would you mind filling in the registration form? G: I” ll take care of it I am filling out the form Here you are Is it all right? R: yes, thank, how would you like to settle your bill, in cash or by credit card? G: could I pay with traveller card checks? R: certainly Here your key to room 201 please leave your luggage, madam The porter will bring your luggage to your room And he will show you up Have a nice day , madam And enjoy your stay G: thank you P: this way please Rom 1108 is at the end of the corridor G: the corridor is well decorated lovely! P: I’m glad you like it I’m sure you’ll like your room, too P : this is your room There is telephone, corlor tv set, air- conditioner, radio Mini bar, international newpaper… G: that ‘s great Could you tell me something about your hothel? P: certainly, our hotel has 55 guest rooms, ranging from single room, double room, standard room to deluxe suites And small banquet( bữa tiệc lớn) halls, messagea tiệc lớn) halls, messagec lớn) halls, messagen) halls, message room, corner coffee( góc càfe), restaurant G: sound great P: we also have conference rooms, shopping souvernir… on the frist floor G: have you got swimming pool? P: no, sir… G: thanks, I’d like to have a brochure of your hotel, where could I get one? P: you can take one from the reception desk If you need something else, please you call up the guest service center G: thank you so much P: not at all , I’m always at your service Conversiaton 3: Receptionest make check in reservation R: Good morning, What can I for you, sir? Semina speaking English Group G: I booked a twin - bed room for three nights at your hotel I’m Kivi Nguyen R: Just a moment, please Mr.Kivi I will check the arrival list Sorry to have kept you waiting, sir Yes, we have a reservation for you Mr kivi Would you please fill out this from while I prepare your key card for you? G: sure, can you use your pen in a minute , please? R: Here you are … R: Now evrything is order And here is your key, your room number is 401 It is in the 4th floor And now , if you are ready I call the porter and he will take you to your room G: yes, I’m ready R: I hope you enjoy your stay with us G: thank you I will try Conversiaton 4: Service guest and manager solve problem at Restaurant W: Good evening , Lady and Genlement, wellcome to Dong Xuyen restaurant G: Good everning W: Do you have reservation G: No, I haven’t W: would you like to come this way? Do you like a table for two inside the window? G: That’s ok W: would you like to some water while waiting for the meal? G: Thank you, Could I see the menu, please? W: Yes, madam Here you are W: Can I get you any drinks? G: Yes we’d like some drink That will be one lemon juice and one coffee W: Certainly madam Would you like to order now? G: we are ready My wife would like the egg and ham(thịt nguội), and i would like thet ngu ội), and i would like thei), and i would like the fillet ( fi lê) steak with fried potatoes and green a salad W: How would like your steak done, sir? Rare, medium , or well done? G: Medium, please! Do you have any specials? Semina speaking English Group W: Yes, madam This is sliver paper( giấy bạc) grilled( nướng) “ sapa” fish.y bạc) grilled( nướng) “ sapa” fish.c) grilled( nướn) halls, messageng) “ sapa” fish G: Ok, I’ll have the meal sliver paper grilled “ sapa” fish and salmon( cá hồi) soup.i) soup W : I’m sorry, we’re out of that G: What’s the soup of the day? W: yes, madam, clam( nghêu) soup, tomato soup,corn( bắp) meat crab(cua) soup…p) meat crab(cua) soup… G: thanks, I’m allergic(di ứng)ng) to clam and crab Ok, you can give us tomato soup For my starter ( khai vịt nguội), and i would like the - Appetizer) I’ll have the soup, and for my main course the steak W: yes, madam Is that all? G: Nothing else, thank you How long will it take? W: It’ll take about 10 minutes G: Ok, quickly now, waitress I’m hurry in tonight W: yes, madam I’ll repeat your order, would you mind check back again, please? You choose salmon soup for Appetizer Main course is egg and ham for madam green salad and fillet steak with fried potatoes for sir addition sliver paper grilled “ sapa” fish, beef steak cooked medium Is it right madam? G: Ok That’s right … W: This is your meal Enjoy your meal G: Thanks … G: Watress! I don’t believe in my eyes, what is this? It’s teritable… there is a long hair in salad Could you call manager for me right now, please? W: I’m sorry sir, This is our fault G: No… no Your duties is call manager come here to meet me right away W: Yes, sir… M: Hello sir and madam I have just hear a lot of trouble happen with you I present all staff say sorry with you And this is French wine, I give you, I hope that you symperthize and ignore for our carfullness I assure it won’t happen again I’ll change it right away Would you like to something else while you are waiting? G : No, Thank you for your bottle of wine Semina speaking English Group M: Nothing, my pleasure G: Watress! May I see you for a moment W: yes, madam G : Some more bread Compliment ot the chef beef steak so delicious W : thanks, madam G : Could we have the bill, please? W : yes, madam Here it is, madam G: How much in all? W: your bill is totals 450,000 VND G : Is service included? W : yes, madam Not yet G: I see, this is 500,000 vnd, and exchange, this is tip for you Thank you for your nice service W: please come again G: we will, good bye Conversiaton 5: Solve trouble G: This is Gold speaking, room 201 The tv set in my room doesn’t work H: What wrong with it? G: It doen’t show any pictures H: I’m sorry to hear that I”ll call the maintenance department right away We opologize for the inconvinience Anything else? G: The control knob of the air conditioner is out of order, either H: Oh, I see We will have them repaired at once Would you please wait a few minutes? E: Electrictian, may I come in? G: come in, please! E : good evening, madam, let me have a look at the tv set and air conditioner Oh the control knob of the air conditioner is empty pin I finish repairing, everthing is ok now, you can try G: they are working well thank you for your excellent service Semina speaking English Group E: You are well come, madam Conversiaton 6: Offering direction G : Good morning R: Good morning, madam G: Hi, Leo Is there a major shopping centre nearby? R: The Nguyen Hue shopping centre I'm sure you'll find what you want there G: How we get there? R: Well, turn left outside the hotel and cross at the street the next go straight up the street, the after turn left cross at the street You will meet Nguyen Hue shopping centre at the right corner of cross- road G : Oh dear, that's too hard to remember R: Not at all, I will wtrite down and give you city map, you can follow map and walk to come there G: Thank you so much , How long does it take to walk there? R: It takes about minutes G: Thanks anyway R: My pleasure Conversiaton 7: Seeing a guest off P: madam, may I help you with your luggage? G: could you call a taxi for me? I have just checked out P: yes, madam, where to? G: The airport P: the taxi is waiting for you at the main entrance G: thank you Would you help me with my luggage P: certainly, madam G: thank you so much, good bye Semina speaking English P: Goobye, Have a nice trip Group ...Semina speaking English Group G : Oh, around a.m i suppose R : I’d like to confirm your revervation A twin... your name? G : Yes, my name is Gold R : yes… Ms Gold Could I see your pasport, please? Semina speaking English Group G: here , this is my pasport R: thank you sir and would you mind filling in the... 3: Receptionest make check in reservation R: Good morning, What can I for you, sir? Semina speaking English Group G: I booked a twin - bed room for three nights at your hotel I’m Kivi Nguyen