Thyc trang tiep can thong tin ve dich vu y te va giao due cua nguoi dan hien (Nghien cuu trucmg hop tai huyen Yen Dung, tinh Bac Giang) P h a m Vo Quynh Hanhf'> T6m t i t : Sau han 30 ndm tien hdnh cdng cugc doi mdi theo hudng cdng nghiep hda, hien dgi hda, Viet Nam dd dgt dugc nhiiu thdnh tuu to lan ve mgi mat An sinh xa hgi ludn dugc chu trgng, chdt lugng cugc song nguoi ddn duac ndng cao Nhd nuac luon chu dgng viic bdo ddm cung ung cdc dich vu xd hgi ca hdn cho nguai ddn, bao gom dich vu y te vd dich vu gido due Bdy Id hai so ede dieh vu xd hgi ca bdn duac Ddng vd Nhd nudc ddnh nhiiu su quan tdm vdi muc dich dam bdo cho ngudi ddn CO mgt cugc song day dU, dm no, hgnh phue vd cdng bdng xd hgi Bi co thi thu hudng tdi da lgi ich tic dich vu y te vd gido due thi truac hit ngudi ddn cdn phdi duge tiip cgn vdi cdc thong tin vi cdc dich vu Bdi viet mo td thiic trgng tiep can thong tin ve dfch VT^ y ti vd gido due cUa ngudi ddn thong qua kit qud nghiin euu thuc nghiem a cdc khia cgnh: ngi dung, tdn sudt tiip cgn thong tin; kenh tiep can thong tin vd muc dich tiip can thdng tin Tir khoa: Thdng tin, Tiep can thdng tin, Djch vu y te, Dieh vu giao due Abstract: Vietnam has gained several remarkable achievements in all aspects after more than 30-year industrialization and modernization process Social security has always been paid attention and the quality of life has improved The State plays an active role in providing citizens with s basic social services, notably health and educational ones in order to ensure a happier and wealthier life and social justice To gain the utmost benefit, the public must first of all be fully informed about these services This article describes the current status of information access to health and educational services through empirical research results in regard to the information content, access frequency, channels and purposes Key words: Information, Information Access, Health Service, Educational Service •:•:•::•;::::::::•:•::•;•::::•••::': , Gido due ph6 thong {TH, THCS, THPT) mmi: Ho tr? mien giam hpc phi cho cac d6i tugng • Dao tao nghe K::-ô :KitMv.V.Y;;] :":'.-:".:::;::;::-:-:::::ã ^iiiiii-.;:-:i-i:-xW'ã:ã>:ã Wy^y\ ^ - - S S ; ! 37,5 • au 36.5 : : i::.:Sl 32,3 Chat lugng doi ngii giang day S S i S S M 31,3 Dau cua ca so dao tao :,.,v:S":i:;:,:,:3 31,3 Co sa vat chat ciia Inrang hgc -:"'':'x'x| 27,8 55.5 T h u c trang tiep cdn thong tin 17 lin/thang)" va 18,8% "hilm (vai lan/ nam)" (biiu 3) Qua tim hiiu vl ndi dung ciing nhu tin suit tilp can thdng tin vl dich vu y te va giao due ciia ngudi dan, cd the nhan thiy ty le ngudi dan tiep Bieu 3: Tan suat tiep can thong tin ve dich vu giao due can thdng tin ve dich vu cua ngirdi dan (%) y tl va giao due tuong ddi eao, nhien tan suit tiep can thdng tin ciia ngudi dan cdn chua dugc thudng xuyen, lien tue Dieu cd the lam gian doan viec tiep nhan thdng tin ciia ngudi dan Ngudi dan can chu dpng hon niia qua trinh Thuimg xuyfin tham gia tiep can thdng den dugc vdi tat ca mgi ngudi dan sinh tin, can thudng xuyen tim hieu thdng sdng tai day Ngudi dan chua dugc tiep tin ve dieh vu y te va giao due nham thu can thdng tin ve tat ca cac ngi dung cua hudng toi da Igi ich ma cac dich vu giao due mgt each toan dien Da sd nhung mang lai 2.2 Kenh tiep can thong tin ve dich vu ngudi tilp c^n thdng tin ve dich vu giao due thugc cac nhdm nhu hgc sinh, sinh y te vd gido due - Ve dich vu y te vien hay nhiing ngudi cd em dang Truyen thdng la phuang tien hiiu hieu tudi den trudng Nhiing nam gan day, cdng tac tuyen nhat de giup ngudi dan, cgng ddng nhan truyen phd bien ve cac chinh sach, hoat dugc thdng tin, cd kien thiie ve siie khde, ddng giao due cho toan dan da dugc chii viec bao ve va nang cao siic khde cua trpng ban Theo sd Heu d bieu dd 3, de minh Ngoai ra, truyen thdng cdn giiip cac dang nhan thay ty le ngudi dan dugc tiep cap chinh quyen, cac bp, nganh doan the can thdng tin ve dich vu giao due tuong nam bat va quan tam dau tu nhieu ban cho ddi eao, tdng sd 800 ngudi tra Idi, cdng tac y te cd 84,0% ngudi dan dugc tiep can thdng Thye te nhiing nam qua cdng tac truyen tin dich vy giao due, chi cd 16,0% khdng thdng ve dam bao siic khde cho nhan dan dugc tiep can Tuong ty vdi tan suat tiep dugc cac cap, cac nganh, doan the va cac can thdng tin dich vu y te, ngudi dan tiep dia phucmg quan tam chii y Bp Y te va can thdng tin dich vu giao due vdi tan Bg Thong tin va Truyen thdng da ky ket suat khdng deu, theo sd lieu khao sat cd Chuong tiinh sd 1050/CTr-BYT-BTTTT 23,5% ngudi dan tiep can thdng tin mdt 9/10/2014 ve viee phoi hgp thdng tin, each "thudng xuyen (vai lan/tuan)"; cd truyen thdng ve cdng tac bao ve, cham sdc 41,8% ngudi dan tia ldi "thinh thoang (vai va nang cao siic khde nhan dan giai doan chat eua tmdng hpc, chiem ty le thap nhat (27,8%) tong sd cac ndi dung neu tren Ciing gap van de tuong ty viec tiep can thdng tin ve y te, cac thdng tin ve dich vu giao due tai dia phuang chua Thong Mn Khoa hQC xa hoi s6 9.2Q1S truySn cho dan Co thiy chuong trinh ye khuyen hoc duoc di sau va tuyen trayen nhiSu hon" (PVS., Nu, 42 tu6i, Can b5 dja phucmg) Ve viec tiSp can thong tin dich vu y te qua benh vien, co 77,4% nguai dan tiSp can thong tin v6 y ti qua kenh Co the ly giai dieu la dac diem tham kham 2014-2020 KS tir Chuong trinh tren dupc ky kSt, nhilu hoat dong phai hop da duoc triSn khai co hieu qua Nham tim hiSu nguoi dan tiep can thong tin vi dich vu y t6 qua kenh nao la chu ySu, nghien cuu da dua bien so ye cac kenh ma nguoi dan c6 kha nang tiep can thong tin Bieu 4: Kenh tiep can thSng tin ve dich vu y te ciia ngiroi dan (%) Tap huan, giao dye dong dang :".:;: :;:•;::: o::;'::::; • -y^:::-^ 48,4 :.•.-.:•::.;.:.:.-.•.:.:.:-:,-:::•:•:•:•:• ; : : : | y , : ; i ;::•::::: •::;:>>:.":•:•:.•.v-;i •:•:•:-:•::::;•:•:•:•'•:••-•-:•;-: 53 54,3 :•:-;•:•:- •: .•:::'l C S c p h u o n g tien truyfin t h o n g dai chung b g , CO q u a n d o a n t h i , t u y e n t m y e n vien Gia dinh, b?n be, n g u i i than 66,2 i:::;:::-;-:-.;.:-:.; -• • : - : : v ; : : - : ' : -•.•.:•:< ,:•:: y-A '•: •':':•:•.•::•:•: C&n 65,5 : ; :•.:.:.:•: :•: : • ; - - - • •• :•: >: •:'.o;W:;:.;i>:y-:•: • Cd 87,4% ngudi dan tiep can thdng tin vl y tl qua "Gia dinh, ban be, ngudi than" Day la mgt nhirng each tiep can thdng tin phd bien ciia mgi ngudi Kenh tilp can thdng tin dugc ngudi dan lya chpn nhilu thir hai la tiep can thdng tin tu "can bd, ca quan doan the, tuyen truyen vien", chiem ty le 78,9% (bieu 4) Vi?c ngudi dan dugc tiep can thdng tin qua can bp dia phuang cung diing vdi tinh hinh thuc te ve cdng tac truyen thdng eua can bd dia phuang Dieu the hien rat rd qua phdng van sau y kien cua can bd dia phuang: "Ndi chung eac cupc hpp thi deu trien khai cac ndi dung tir tren dua xuong Cap tren ed nhiing chuang tiinh gi thi vl dia phuang se tiiln khai thdng bao luon cho dan va hang thang diu cd cac chuong tiinh dua xudng dl tuyen • : - i :•'••'•• • •::•>•:•• 73,9 ••:! 7 , ;-:.: :;•;• : :••'••:.:• ] >;.:>•::::.:•: v