Nghiên cứu các yếu tố ảnh hưởng đến sự căng thẳng trong công việc của nhân viên tại các văn phòng của doanh nghiệp giao nhận, vận tải trên địa bàn hà nội

So 05/2019 KHOA HOC-CdNGNGHfe Nghien CLTU cac yeu to anh huong den sir cang thang cong viec cua nhan vien tai cac van phong cua doanh nghiep giao nhan, van tai tren 6\a ban Ha Np • TS DUONG HtJTU TUY^N - TrUdng Dgi hoc Giao thdng van tdi TOM TAT: Lanh d^o va mgi nhan vien cua cac doanh nghiep giao nh?n, van t l i luon ddi m?t v6i nhieu ap luc, dac biet la ap luc td phia khach hang va ddi tlid cgnh tranh Trong dieu kien canh tranh, nSng dong va thay ddi khong ngC/ng cCia moj trudng kinl-i doanh djcli vu giao nlngn v|n tai, sp c3ng tiling cong viec luon la mpt nhung yeu to i n h hudng Ion den ket qua ho?t dgng cua mdi doanh nghiep Ndi dung bai bao se nghien cuu cac yeu to CO b^n ^nh hudng den su c5ng thang cong vi#c cua lanh dao, nhan vien cac van phong cua cac doanh ngliiep giao nlian, van t i i tgi Ha Npi, thong qua phuong phap dieu tra bang bing hdi dupc gdi den cac \arih d?o, nhan vien cac van phong cua doanh nghiep giao nhan, van t i i Ket q u i nghien cuu cho thay, yeu to nghien cdu, yeu td su bat on dtnh cong viec cua lanh dao, nhan vien tai cac van phong cda doanh nghiep giao nlian, van t i i tai Ha NOI CO sptac dong Ion nhat den su cang thiing cong viec, tiep la cic nhan to su qua tai cua cong viec, su mo ho cong viec Yeu to CO tac dgng nho nhat la moi truong lam viec cua nhan vien tai cac cong ty nghien cuu TL/ KHOA: Su cang thing, giao nhgn, van tii, Ha Noi ABSTRACT: Leaders and all employees of forwarding and transport enterprise always face a lot of pressure, especially pressure from customers and competitors In the competitive, dynamic and constantly changing conditions of the freight forwarding service business environment, the pressure in work is always one of the factors that greatly affect the performance of each business The content of the article will study the basic factors affecting the pressure in work of leaders and employees at the offices of forwarding and transport enterprise in Hanoi, Through the survey method by questionnaires sent to the leaders and employees of the offices of freight forwarding companies, the results show that, among research factors, the factor of instability in the work of leaders and employees at the offices of forwarding and transport enterpnse in Hanoi has the greatest impact on work pressure, followed by factors of overload, ambiguity in work The least influential factor is the working environment of employees in research companies KEYWORDS: Pressure in worl