Edmicro Education Limited Liability Company

TABLE OF CONTENS ACKNOWLEDGEMENT ii INTERNSHIP REPORT 1 INTRODUCTION 2 CHAPTER 1 INTRODUCTION AND DESCRIPTION OF THE COMPANY 4 1 1 Introduction and description of the company 4 1 2 Information of inte.

TABLE OF CONTENS ACKNOWLEDGEMENT ii INTERNSHIP REPORT INTRODUCTION .2 CHAPTER 1: INTRODUCTION AND DESCRIPTION OF THE COMPANY 1.1 Introduction and description of the company 1.2 Information of internship department CHAPTER 2: INTERNSHIP PROCESS AT THE COMPANY 10 2.1 Job description .10 2.2 Difficulties during the internship and my experience 11 CHAPTER 3: CURRENT SITUATION OF USING ENGLISH AT THE COMPANY 14 3.1 Current situation of using English at the company .14 3.2 Recommending solutions for improving English 14 CHAPTER 4: TOPIC SUGGESTION FOR GRADUATION THESIS .16 CONCLUSION 17 ACKNOWLEDGEMENT Hanoi, December 19, 2020 To teachers in Thuong Mai University! To Director and all staff in Edmicro Education Limited Liability Company! First of all, I would like to express my deepest thankfulness to all the teachers of Thuong Mai University Especially the teachers of English faculty who have been taking care of me for four years I am grateful to you for your help and transfer of precious experience, which will help me gain my knowledge to get to the life Also, I would like to take this oppotunity to say thanks to Mr Nguyen Ngoc Que - General Director of Edmicro Education Limited Liability Company and Mr Nguyen Hoang Nam - my supervisor Thank you very much for your kind cooperation during my internship During the internship, as well as the reporting process, no matter how careful did I try, it is hard to avoid mistakes I hope you sympathize with me and I look forward to reveiving your comments so I can improve my knowledge Hanoi, December 19 , 2020 INTERNSHIP REPORT Edmicro Education Limited Liability Company  My full name: BÙI THỊ HẠNH  Student code: 16D170224  Class: K52N4  My cell phone: 0985008575  My email: Hanhbui844@gmail.com  Internship department: Learning Content and Teaching Support Department  Internship place: Edmicro Education Limited Liability Company INTRODUCTION Nowadays, in the context of globalization, Vietnam is increasingly opening and integrating to have many opportunities for culture exchange and expanding knowledge with developed and developing countries Clearly, the first difficulty for each country in integration step is language barrier English is considered to be the most popular language in the world, with nearly 60 countries using it as the official language Besides, more than 100 countries using English as a second language It is easy to see the important role of English nowadays Understanding the importance of foreign language for all generations, especially future generations, Edmicro education for students is always dedicated to bringing English to every kids and creating a good foundation for their development in the future With more than 30 years of experience working in the leading technology and education enterprises in Vietnam and the region, Edmicro's founders said that it is a ripe time to create products to serve personalize learning, not only in Vietnam but also throughout Southeast Asia The dramatic shift in home and school perceptions of technology's role in education has become one of the factors that helped them shape Edmicro Mr Nguyen Ngoc Que - founder of Edmicro Education Limited Liability Company - directly manages and creates online teaching methods He has lived and worked relating to technology field in many countries around the world And now he returns to Vietnam with the desire to create an advanced learning environment for Vietnamese children Along with that, Edmicro found that self-study and competency assessment were a bottleneck in the educational program The current system of tests and assessments in schools is difficult to properly reflect students' abilities In fact, students face many obstacles in the learning process if they study the same curriculum Therefore, it is very important that each student is learning the content that best suits his or her abilities That is the reason why Onluyen.vn learning and evaluation platform was born, personalized, compatible and effective for each student When students use this platform, Onluyen.vn machine-learning system will store learning data and create a chart of each student's competency, suggesting a learning path for each student Students can also get answers to the same online class with the right schedule and tutoring Teachers and parents can better understand their child's competency through performance charts and performance reports As a student of Thuong Mai University, I have an opportunity to study and work at True Colors Company for my internship course This is a valuable opportunity for me to practice my English knowledge, my communication skills and get so many experiences I myself think that the company is an ideal organization that student of English commerce faculty can collect information and get valuable experiences of work CHAPTER 1: INTRODUCTION AND DESCRIPTION OF THE COMPANY 1.1 Introduction and description of the company a General information - Company’s name: Edmicro Education Limited Liability Company - Website: https://www.edmicro.vn/ - Phone: 024.3858.8555 - Head office: Floor 2, Tay Ha Tower, 19 To Huu, Nam Tu Liem, Hanoi - Representative: Mr Nguyen Ngoc Que Established in January, 2018 by Mr Nguyen Ngoc Que, Edmicro Education Limited Liability Company has been developing and knowing by a lot of customers through years of operation Currently Onluyen.vn has hundreds of thousands of students registered nationwide since the product launch date in early 2018 According to the plan, next time, Onluyen.vn will launch new features, promote learning practice and build more effective learning pathways The company is building a learning ecosystem called Onluyen.vn that adapts to the needs of every learner Onluyen.vn solves the challenges of scaling personalized learning Onluyen.vn automates resource generation, automatically aligns content to learning objectives or competencies and adapts to the learning profile and knowledge gaps of every learner with one click It helps more than 30 thousand students practice and master what they’re learning each month b Organization of the company Organization diagram of the company: General Director: Mr Nguyen Ngoc Que Account Department: Ms Nguyen Anh Thu Marketing-sale Department: Ms Luu Thu Phuong Mr Nguyen Anh Tu Content and Teaching Support Department: Mr Nguyen Hoang Nam By the end of 2019, Onluyen.vn - a comprehensive platform for personalization of learning and competency assessment for high school students, built by Edmicro, received a pre-series around capital investment from the venture capital fund Insignia Ventures Partners In which, account department has two members, marketing department has three members, content and teaching support department has six members Besides, there are seven English teachers and fourteen teaching assistants who are in operation team All of them are well-educated as well as friendly and enthusiastic They always try their best to complete assigned tasks and help me in my work Duties of each department:  General Director Department: General Director as well as co-founder of Edmicro Education Limited Liability Company for kids He is both in charge of training the teachers and cooperating with marketing director and consulting technology to run online teaching network to devise quarterly and annually marketing strategies for the whole company  Accounting Department: advising the Director in managing finance and accounting; promoting financial mobilization and managing financial investment; accounting salaries and bonuses for employees in the company; payment of operating expenses, advertising expenses and other expenses  Marketing Department: designing marketing ideas, implementing and monitoring the company’s marketing activities; setting up events planning and organizing them; researching and supervising weekly and quarterly business activities  Content and Teaching Support Department: be responsible for creating learning content in online class, including all subjects especially english and ensuring the recruitment of sufficient personnel and the most effective service personnel; ensuring that individuals and departments in the company perform their right function and duties, achieve high efficiency in their work c The company’s objective - Building an effective English learning environment for Vietnamese children - Create a playground for stimulating children’s love of learning English - Contributing to the young generation’s development of Vietnam, helping them easily integrate internationally - Our platform gives facility to simultaneously assess students learning as he is studying a topic Assessment questions can be easily added to micro learning slides This gives teacher understanding whether student has understood the topic or not - Digital library offers a rich collection of micro lessons and tracks created by the teacher Edmicro's micro learning platform can be used as flipped learning where teachers can provide micro lessons to students which they can study at home and class room time can be utilized for the practice of concepts - In traditional system, it’s not easy for a teacher to keep track of students study and practice This problem is solved by the micro learning strategy in which teacher can see how a student is learning and practicing a topic -Edmicro Education is an English network for children working with the mission of creating the perfect space for children to study and cultivate their love of English with real experiences The center chooses to apply the international learning online program for children from junior high school to upper to develop themselves in the global language -Edmicro Education is one of the first English online class to bring online program to the children Onluyen.vn is an English program which is founded by Vietnamese people It is used to teach the kids and it mainly focuses on English speaking and listening The program is designed based on the child’s natural language acquisition process From scientific research and proven results, Edmicro Education has been helping children in 16 countries around the world to master English at an early age d General comments (about business activities of the company)  Advantages: - The company’s website design is quite harmonious, easy to read and easy to find information Reasonable catalogue make it easy for customers to choose the items they want to read The images of the company’s website are always updated and have great introductory pictures of class activities - Edmicro personalized learning solution fulfills your student's need to get individual instruction and support through its Onluyen Mastery and Onluyen Growth series It empowers teachers to have a better understanding of students learning style, strength and weaknesses and thus uniquely address each student’s issues - Onluyen Mastery is a personalized learning tool that creates optimized learning lists from Onluyen Growth Onluyen Mastery focuses on individual competency in a skill or learning objective - Onluyen Growth is a psychometric adaptive test to measure your student’s growth At the end of the test, Growth recommends areas or skills the student has achieved mastery and the areas he needs to focus upon - All the staffs and interns are always on duty at the office and the campuses to help customers The customers can call hotline or go to the office for the best answers, which create the trust and comfort for customers - The company monthly has surveys on customer satisfaction about the center The survey results of student’s satisfaction level on teaching methods of teachers at Edmicro Education in online classes Satisfaction level Quantity percentage (%) extremely satisfied 16 32 satisfied 32 64 ordinary not satisfied 0 extremely not satisfied 0 summary 50 100 Through the above survey, we see that the lowest rating is “normal” accounting for the smallest rate of 4% 64% of customers rated “satisfied” and 32% of customers rated “very satisfied” with the teaching method of Edmicro Education teacher This is completely reasonable because the teachers at Edmicro Education are highly qualified and have great teaching experiences  Disadvantages - The company’s website design is harmonious However, the content quality is not high The advertising content is not much and information of the courses is not updated regularly on the website - The network’s material facilities are not very good at this time This will cause difficulties for matching between students and teachers and will create discomfort for the students So the center needs to make them better - The employees are still late at work, which will affect the work 1.2 Information of internship department a Organization diagram of content and teaching support department Director Learning Content Department Teaching Department b Mission of learning content staffs Each position has different tasks and must finish them on time to ensure that the department is operating well  Director: the director of learning content and teaching support department is responsible for synthesis of learning content and setting up learning content planning In addition, he has to assign tasks to staffs evenly and ensure that these tasks are completed on time  Learning content department: managing content; receiving and implementing plans that the director made, besides preparing learning content with each subject per week, depending on English program ( such as listening, reading, writing, speaking ), in order to be suitable for plans each month; assign jobs to interns and direct them to work  Teaching supporting: receiving assigned tasks; supporting in managing social networking; receiving phone calls and give advice, answer customer’s question about the course; planning and supporting in decorating online class Working as supporter for main teachers c Workflow of learning content department  Starting learning content online class: learning content staffs will conduct content activities to attract target customers These customers will be allocated to each interns staff In the process of looking after these customers, the staff will verify if this customer provides an opportunity for the company or not  When confirming an opportunity from the target customers, the interns staffs will store and update information about the customers, record feedback if any  In the process of using products, the staff must take care of customers like answering customer questions, organizing meetings to record suggestions and mistakes from customers Then finding the ways to make good these shortcomings  Besides, marketing team will prepare things for extra activities every week; set up the plan and support in organizing them well CHAPTER 2: INTERNSHIP PROCESS AT THE COMPANY 2.1 Job description My job is a creative learning content in Edmicro Education Limited Liability Company Content creator is not simple as I thought As a content creator interns, I need to be good not only at professional competence but also at soft skills It is an expectation of most organizations that the creator maintains a good foundation, enthusiastic and professional demeanor when working Therefore, I think that the content field is an enjoyable job and a challenge for me In short, content creator interns will the things related to building and promoting learning plans in order to bring effective for student’s learning aims, and make attention to customers taking part in Edmicro Education Firstly, the duty of a content creator may include learning content management and social networking management As for social networking management, in order to help the director create the content every day, I need to learn how to design learning program, such as a test for a week…or a final test for a month…etc and how to make effective for a lesson as well Besides, answering the phone calls of customers and replying to messages on social networking are in my duty This job requires me to be good at basic information technology I think it has brought a lot of experiences and skills to myself Secondly, content creator will support the online class in organizing events and extra activities In order to promote the online class’s image as well as create useful playgrounds for students, Edmicro Education always has extra activities both indoors everyweek These activities will help students both be more active and improve their English skills The main tasks of learning content department will be creating ideas, decorating and preparing things for the events and extra activities Particularly for extra activities, the assistants have to prepare appliances and support foreign teachers very well These tasks not require high qualification, but they help me practice my carefulness Moreover, working with foreigners help me improve my English skills, too Thirdly, learning content department will create ideas in decorating the online class Decorating the online class will not only make a good impression on students 10 and their parents but also raise their morale Edmicro Education often chooses the topics according to holidays such as Tet holiday, mid-autumn festival, Chrismas, etc Edmicro Education then will set up decoration plan, buy things appropriately for decoration and support the campuses in decorating nicely This job requires me to be creative and aesthetic This is one of the jobs that I would love to because I love beauty and I like decorating beautiful rooms I spent month of my internship in Edmicro Education Limited Liability Company I went to the company six days a week And my working time table is dependent on the working time table of the company Office time: - In the morning: from 8:00a.m to 11:30a.m - In the afternoon: from 16:00p.m to 20:00p.m In summary, this is a job that requires good skills such as IT skills and English skills Especially, content creator must have good management skills so that they can deal with the job perfectly Maybe this is the chance for me to improve my knowledge and change my bad habits Hence, I love this job, it gave me professionally working style 2.2 Difficulties during the internship and my experience a Difficulties during the internship Internships help students be familiar with the professional working environment and learn practical experiences During the internship, the students will surely face many difficulties However, we should not ignore them, we should find the ways to solve them Through months of training process at Edmicro Education Limited Liability Company, I got a lot of difficulties The first difficulty that I have to face is the difference between actual working environment and theory I learnt at school I have been stressed during my internship because I got so many things to learn and the actual working environment is not the same as theory In fact, we not follow the theory that much, we must be flexible when working So I had to spend a lot of time studying and finding solutions for myself I asked my supervisor to give me a lot of work so that I myself can learn many things Luckily, my supervisor is always ready to direct me everything of my work Therefore, I can easily solve all of my problems 11 This job requires me to be good at computer software such as MS Office skills, photo editing and website administration, etc, but my knowledge is almost zero I have to try my best to learn these things, not only communication skills but also online marketing in a very short time for my work In working environment, the work pressure of each individual is very high, and I am no exception Because I am getting used to comfortable environment at the university, I felt quite shocked when entering working environment In the first few weeks, I could not fit in However, with the help of my supervisor and all staff in the company, I was gradually familiar with the environment and now I can work at my best Although there are lots of difficulties at work, I am still glad when receiving helpful advices from all staffs at the company I think this is a friendly, comfortable and dynamic environment both for me and everyone to confidently promote the creativity and ability I was trained so many things about online marketing and communication skills Above all, I can have the opportunity to apply the knowledge that I had learned at school for work In short, difficulties during the internship and at work are inevitable We should think it positively, know how to cope with it and find a way to solve those problems Hence, we can get more experiences and our work will always be perfect b My experiences from the internship I had a lot of valuable working experiences and soft skills in weeks of internship In my opinion, these experiences will help me for my future job so much They help me get used to working environment at first It was a good time for me because I have learned a lot of things there Here are some of experiences which I gained during this training course The internship brought to me the opportunity to improve and use my English knowledge through communicating and working with foreigners in extra activities I realized that my English is improved so much through communicating with native speakers I have learned a lot of vocabulary, information and knowledge I used to be very shy when talking to foreigners, but now I can confidently talk to them So if we want to improve our English, I recommend that we apply for the job related to communicating with foreigners 12 The next thing that I had the opportunity to get is learning how to use the tools to administer the network That was the amazing chance for me when they trust me and let me manage the fanpage and website because I almost know nothing about IT Every business needs to get a fanpage or a website so I think my IT knowledge will help me so much in the future Especially, I also learned so many important skills in dealing with customers and working with staffs Through the phone call and conversations with customers I admit that my communication skills have been enhanced Moreover, I must be recognized that I have to understand the company’s product first and apply the communication skills that I had learned if I want to give advice to customers Through working process, I can improve my planning and time management skills After receiving tasks assigned, I used computer software such as: Microsoft Word and Microsoft Excel to plan details for each specific job This has helped me complete my job on time and effectively Finally, I realized that to work effectively, our attitude toward work is extremely important If we work superficially, we cannot it well Otherwise, if we try to improve knowledge for supporting our work, we can be easily successful After this practice, I feel grown-up with so many experiences and skills to solve difficulties I am sure that although I will face many difficulties in the future, I can overcome all of them with my knowledge 13 CHAPTER 3: CURRENT SITUATION OF USING ENGLISH AT THE COMPANY 3.1 Current situation of using English at the company * Advantage: - Creating a space with 100% using English in the class in order to help the children practice English in the best environment Teachers and teaching assistants need to communicate with students in English and no speaking Vietnamese in the class - Organizing extra activities once a week to help children understand the cultures in Vietnam and around the world The marketing assistant and teaching assistant need to help foreigner to operate them, and the foreigner will be the host of these activities - All staffs can use English skills at basic level * Limitation: - The proficiency in English of some teaching assistants is still not high, so it makes them difficult to communicate with students and teachers entirely in English In class, the teaching assistants need interaction with teachers and students If they cannot speak English, it will be hard to work in the class Therefore, teaching assistants need to improve their English skills - English skills of employees in marketing, administration and accounting departments is almost not very good So the company needs to create a good condition for employees in these department to improve their English in order to develop more in the future 3.2 Recommending solutions for improving English - Improving all staff’s English skills: Continue to improve English skills of English teachers and teaching assistants Besides, employees of all departments also need to improve their English proficiency to meet the job goals and the context of integrated economy nowadays - Strengthen facilities equipment and essential equipment for English teaching and learning The online class needs to review teaching equipment Then conducting procurement and equipping the classrooms suitably - Strengthening international cooperation: Edmicro has received many delegations and the company is getting a lot of trust from them Therefore, the 14 company needs to create favorable conditions and be ready to welcome highly qualified experts to visit and participate in training Send employees to attend training courses on English teaching at home and abroad - Create good conditions for employees in the company to participate in training and improving their English skills: the company needs to help employees in taking exams for English certificates such as TOEIC, IELTS, TOEFL, etc This is not only raises the English level of employees but also builds the image of professional business 15 CHAPTER 4: TOPIC SUGGESTION FOR GRADUATION THESIS After month of internship, I find it very important for all the students in learning English, especially English major students Listening and speaking skills are basic skills in the journey of mastering English First-year students and second-year students haven’t found out the right methods or strategies to improve their speaking and listening skills when entering university environment And if they can make good these skills, they will get the opportunity to take part in exchange programs or English competitions Therefore, I got two topics for graduation thesis in order to help them learn English speaking and listening well Here are my two topics: Difficulties and factors affecting motivation in learning English speaking skill of English major students at Thuong Mai university Difficulties and factors affecting motivation in learning English listening skill of English major students at Thuong Mai university 16 CONCLUSION Today, in the context of competitive market, as online class through onluyen.vn are increasing, customer’s choices are also more and more To create a strong brand positioning in the market, businesses in general and Edmicro Education Limited Liability Company in particular need to constantly innovate to improve quality The first thing that the company needs to is taking good care of current customers Then strengthening marketing activities and building good relationships with new customers They will not only help the company develop but also enhance its competitiveness In the past years, Edmicro Education has always strived for building the strong brand, achieving revenue to improve business efficiency, including significant contributions from marketing department In order to the business effectively and create competitive advantages over the competition, Edmicro Education needs to develop its strengths and make good the existing problems in the coming time Since then the center can retain current customers and attract more potential customers to get the business efficiency After month of intership at Edmicro Education, with my knowledges and my own efforts, I have finished my internship report In the course of studying and working there, I have gotten a lot of knowledges and skills Moreover, I have acquainted with the practical of a marketing staff They are very useful for my future work and they can help me so much However, I still made some mistakes sometimes, but I have been kindly taught by all staffs at the company So I have done the best job After finishing the internship, I will constantly practice and develop the skills that I have learned at Edmicro Education Limited Liability Company Besides, I will make good my weaknesses to improve myself more and more 17 ... DESCRIPTION OF THE COMPANY 1.1 Introduction and description of the company a General information - Company? ??s name: Edmicro Education Limited Liability Company - Website: https://www .edmicro. vn/ -... perceptions of technology's role in education has become one of the factors that helped them shape Edmicro Mr Nguyen Ngoc Que - founder of Edmicro Education Limited Liability Company - directly manages... of my internship in Edmicro Education Limited Liability Company I went to the company six days a week And my working time table is dependent on the working time table of the company Office time: