GENERAL INFORMATION ON THE EDUCATION AND TRAINING LIMITED LIABILITY COMPANY MR BIEN

MINISTRY OF EDUCATION AND TRAINING DUY TAN UNIVERSITY FACULTY OF ENGLISH INTERNSHIP REPORT Supervisor : Lương Kim Thư, M.A Student : Hoàng Thị Khánh Huyền Class : 23NAB8 Code : 2320313677 Course : 2017 - 2021 DA NANG – March 2021 DUY TAN UNIVERSITY SOCIALIST REPUBLIC OF VIETNAM FACULTY OF ENGLISH Independence – Freedom - Happiness INTERNSHIP REPORT Student’s name Date of birth 3333333333 : Hoang Thi Khanh Huyen : 002/ 01/ 1999 Class : K23NAB8 Department : Faculty of English Internship site : Education and Training Limited Liability Company Mr.Bien, Danang, Vietnam Internship period : From January 20th February to 17th March, 2021 SUPERVISOR: LUONG KIM THU, M.A DA NANG, March 2021 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A TABLE OF CONTENT ACKNOWLEDGEMENT PART I GENERAL INFORMATION ON THE EDUCATION AND TRAINING LIMITED LIABILITY COMPANY MR BIEN Education and Training Limited Liability Company Mr Bien 1.1 Introduction .2 1.2 Human Resource and Organization 1.3 Training Department: .4 PART II DESCRIPTION ABOUT STUDENT’S INTERNSHIP 2.1 Job description: .5 2.2 Working detail PART III: PERSONAL EXPERIENCE FROM INTERNSHIP 16 3.1 The analysis of the advantages and disadvantages .16 3.2 Experience gained after the internship .17 PART IV FURTHER SUGGESTIONS FOR INTERNSHIP SITE ANDUNIVERSITY .18 4.1 Suggestions for Education and Training Limited Liability Company Mr.Bien, Danang, Vietnam 18 4.2 Suggestions for Faculty of English .19 SUPERVISOR’S COMMENTS 20 HOANG THI KHANH HUYEN 2320313677 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A ACKNOWLEDGEMENT First of all, I would like to express my sincere thanks to the teachers of the English Department - Duy Tan University While studying at the school, I was taught enthusiastically by the teachers, imparting very useful knowledge for me to have very important knowledge for my major in the future In fact, there is no success that is not tied to the more or less support or help, whether directly or indirectly from everyone I would like to sincerely thank the school administrators and the teachers who devoted themselves to teaching me to help me complete the course well In particular, I would like to extend my deepest thanks to Ms Luong Kim Thu, who enthusiastically guided and created favorable conditions to help me during the practice and implementation of this report Besides, I would like to thank Mr Bien Hoang Thach - who has directly guided me at the Education and Training Company They also create good conditions for me to be a real employee During the past weeks of practice, with the practical initial steps and limited knowledge and skills, I cannot avoid my shortcomings, I hope to receive valuable comments from Teachers and teachers so that my knowledge in this field will be more complete and at the same time supplementing and enhancing my awareness Finally, we would like to wish all the teacher and all staff members of the Education and Training Company good health and success at work Yours sincerely! Hoang Thi Khanh Huyen Hoang Thi Khanh Huyen_2320313677 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A PART I GENERAL INFORMATION ON THE EDUCATION AND TRAINING LIMITED LIABILITY COMPANY MR BIEN Education and Training Limited Liability Company Mr Bien Center name : Công ty TNHH GD & ĐT Mr.Biện Address : K385/1 Nguyen Van Linh street, Thanh Khe district, Da Nang city Phone number : 0901114343 Website : http://ngoaingumrbien.com/ Email : BIENHOANGTHACH@GMAIL.COM Tax code : 0401997864 1.1 Introduction Education and Training Limited Liability Company Mr Bien is an institution specializing in training and teaching English for Academic Purposes, established in 2019 with campuses located in the city center From a small English teaching center over years after that it has become Education and Training Limited Company Mr Bien Hoang Thi Khanh Huyen_2320313677  INTERNSHIP REPORT Supervisor: LUONG KIM THU, M.A Mr Bien Education and Training The company is professionally in charge of Mr Bien Hoang Thach Although the center has just been established, it has brought about positive effects for the students here Education and Training Limited Liability Company Mr Bien is a training institution with a system of facilities, techniques, and modern equipment, in order to create the best environment for teaching, learning, and living, ensuring the application of achievements and new facilities for training English standard training for people in Da Nang and the students After many years of teaching specializing in Communication skills, with more than 3,000 students, the company has created a brand for Communication and exam preparation that many students are studying Mr Bien Education and Training Company specializes in Foreign Language Training, Conversational Skills, Tutoring, Tutoring, Life Skills Training 1.2 Human Resource and Organization Director Teaching Assistants Teacher Vietnamese Teachers Collaborators Team Marketing Foreign Teachers Hoang Thi Khanh Huyen_2320313677 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A 1.3 Training Department: Training Department is one of the most important parts in MR Bien Company It is located on the first floor of the center The main task of this dpt is to support students as well as teachers and staff in the process of learning, teaching and working Besides direct support, there are other work offices such as translating, typing, editing, printing documents and so on All those jobs require basic skills and necessary knowledge Training dpt time is divided into three shifts: The first shift from 8.30 am to 11 am, the second shift from pm to 5.30 pm and the final shift from pm to 8.30 pm Hoang Thi Khanh Huyen_2320313677 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A PART II DESCRIPTION ABOUT STUDENT’S INTERNSHIP 2.1 Job description: During the internship, I have been working as a real employee under the direction of Mr Bien - the director of Mr Bien and the veterans My working time is about hours a day, three times a week The uniform of the staff is a white Tshirt, and black trousers In my free time, I often asked the staffs for instructing the process of contact with the students and parents, how to prepare the class room and how to introduce about the study courses in the center I tried hard to learn and acquire knowledge and use it in concrete work quickly Besides, I also participated in the office staff job and asked what I still had questions That helped me improve my office skills as well as had more knowledge about the office staff I was also in charge of SEO website (Search Engine Optimization) to help improve a website's ranking on the search engine page, and attend club events and prepare for those events thoughtfully best, to give students a space to play and learn in the most effective 2.2 Working detail I spent weeks on training in Company Mr Bien I had many chances to learn a lot of Foreign Languages Dpt (Department) knowledge and skills, so I can prepare myself for the future career I would like to report my internship diary of acquisition as follows: Hoang Thi Khanh Huyen_2320313677 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A Week (From January 20th to January 24th, 2021)  I went to the company days per week ( Wed., Thur., Sun.,) DAY Wednesday, 20th TASKS - Greeting the staffs in the center RESULTS - Getting some January 2021 - Getting the internship schedule information about the 3PM - 5.30PM - Studying office applicable rules, company as well as regulations employees - Identifying my job’s - Familiarizing with the company's duties - Knowing how to use January 2021 software and tools that support for some equipment 3PM - 5.30PM the job - Knowing - Getting information of account and receptionist’s style of password of computer, Website work Thursday, 21 th - Greeting, calling and answering telephone Welcoming guests when they come to resort - Having more office January 2021 - Cleaning and setting up classroom - Cleaning and setting up classroom - Calling and answering the phone at 8.30AM - 11AM the center day - Getting some informating about the - Knowing some company as well as students service and customers Sunday, 24 th skills to work after the On the first day of Education and Training Limited Liability Company Mr Bien, I got acquainted with the company’s staff I felt happy with this work because everyone was very friendly and enthusiastic They are always ready to help me with things I don't know, teach me to be familiar with the machines and tools in the center.During my first week of internship, I learned more new knowledge and improved communication skill which will help me a lot in the future I will keep trying in the next weeks Week2 (From January 25th to January 31th, 2021) Hoang Thi Khanh Huyen_2320313677 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A  I went to the company days per week (Mon., Wed., Sat.) DAY Monday, 25th January 2021 3PM – 5.30PM TASKS - Cleaning and setting up classroom - Checking student’s homework -Preparing homework for students Wednesday, 27th January 2021 3PM – 5.30PM -Tutoring for students - Teaching assistant for TOEIC class - Calling the students absent for many consecutive sessions at the center - Cleaning and setting up classroom - Collecting tuition fees periodically - Cleaning and setting up classroom - Preparing the curriculum - Helping foreign teachers prepare the lesson plans - Discussing with foreign teachers about increasing the effectiveness of the center's teaching Saturday, 30th January 2021 8.30AM – 11AM RESULTS - Having more opportunities to interact with student - Practicing English grammar - Becoming more confident to talk to strangers - Speaking to foreigner more fluently - Being more confident when talking to foreigners - Having more knowledge about accounting During the second week, I get used to the new assignment and get used to the work I learned last week I have had the opportunity to improve my communication skills, informatics, translation, and assigned jobs more I started to be more agile but not lack of caution in every task assigned I boldly stood in front of the crowd talking about my own opinions This week I was tasked with checking students' homework, which requires high precision and acumen, along with which I have improved my mistakes in English communication Week (From February 1st to February 5th, 2021)  I went to the company days per week (Mon., Wed., Fri.) Hoang Thi Khanh Huyen_2320313677 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A DAY Monday, 1st TASKS - Planning the center's Tet RESULTS - Becoming more confident February event - Cleaning and setting up to talk to strangers 3PM – 5.30PM classroom - Checking student’s homework - Preparing homework for - Improving my ability to persuade others - Get knowledge of Search Engine Optimization (SEO) students - Helping improve a website's ranking on the search engine page by SEO (Search Engine Optimization) - Eventing announcements for - Improving my English February 2021 the students grammar 8.30AM – 11AM - Checking student’s - Increase the ability to homework organize activities through - Organizing team building for teambuilding Wednesday, rd students - Cleaning and setting up Friday, th February 2021 classroom -Preparing Tet event at the - Get a better overview of center how to organize an event 3PM – 5PM This week my work is more than last week I had a chance to hone what I learned from the center, apply it and try to it well I no longer hesitate to communicate with my parents Based on the attitude and spirit of the students, I have grasped their spirit of understanding This week, me and my friends at the center started to prepare a year-end party for the students and teachers at the center It seemed that the preparation would be very simple, but actually it is very difficult, Hoang Thi Khanh Huyen_2320313677 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A it takes meticulous attention to each stage to create a warm and happy New Year Gala night The event was more successful and better than ever I feel very happy that my efforts have paid off Week (From February 22rd to February 28th, 2021)  I went to the company days per week (Mon., Tue., Fri.) DAY Monday, 22rd TASKS - Cleaning and setting up Hoang Thi Khanh Huyen_2320313677 RESULTS -Becoming more INTERNSHIP REPORT February 2021  Supervisor: LUONG KIM THU, M.A classroom - Helping foreign teachers 3PM – 5.30PM prepare the lesson plans and teaching tools -Checking students’ homework - Teaching assistant for G4 class - Tutoring for students confident to talk to strangers - Improving my ability to persuade others -Getting knowledge of Search Engine Optimization (SEO) - Making books -Cleaning and setting up -Improving February 2021 classroom communication skill and 3PM – 5.30PM -Checking students’ computer skill homework - Practicing English -Checking for grammatical grammar Tuesday, 23 rd errors in English documents on the computer -Cleaning and setting up - Being more confident February 2021 classroom when talking to parents 8.30AM - 11AM - Greeting, calling and - Practicing English answering telephone grammar - Binding books - Having more chances to - Checking for grammatical interact with foreigners Friday,25 th errors in English documents on the computer In the fourth week, my tasks weren’t changed I got used to picking up students and stabilizing class to help teachers, writing contact books, tracking the learning process of children, and supporting teachers in fixing students’ homework There were many documents which need to prepare carefully and completely in the next week During this week, I learned more skills as well as some ways to manage Hoang Thi Khanh Huyen_2320313677 10 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A and organize classroom effectively When supporting teachers in managing and organizing classroom activities, and sharing ideas with teachers to build better classes, I had more opportunity to talk directly with students and foreign teachers So I was more confident in communicating with the students and foreign teachers Hoang Thi Khanh Huyen_2320313677 11 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A Week (From March 1st to March 7th, 2021)  I went to the company days per week (Mon., Wed., Sat.) DAY Monday, 1st March 2021 8.30AM – 11AM Wednesday, 3rd March 2021 3PM – 5.30PM Saturday, th March 2021 8.30AM – 11AM TASKS - Meeting and working with teachers to take on duties for the week - Preparing lesson plan - Checking and reading mail carefully to prepare for the entrance exam in the center (Dividing the student level and arranging the appropriate course) - Cleaning and setting up classroom - Supporting clients with school programs and urgent messages from the center to students’ parents - Teaching assistant for Group class - Editing listening files - Searching useful information of my class - Translating documents from English into Vietnamese - Editing some documents Hoang Thi Khanh Huyen_2320313677 RESULTS - Getting acquainted with many people in the center -Learning the process of making the entrance exam in the center - Grading student’s homework - Knowing how to prepare a worksheet for student - Remembering more student’s name - Having English Name - Knowing information about new courses of the center - Learning well about photocopying and typing skills - Finishing my assignments - Having done my tasks successfully 12 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A This week, I felt more confident with my work than in previous weeks The skills of translation, communication and persuasion were increasingly being improved Thanks to the members in the team who were ready to support and help me I realized that knowing how to listen to and respect people is essential and important when we work in groups The useful knowledge I have learned here will help me improve in the future And I hope that we will have a good result Hoang Thi Khanh Huyen_2320313677 13 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A Week (From March 8th to March 14th, 2021)  I went to the company days per week (Mon., Wed., Fri.) DAY Monday, 8th TASKS - Cleaning and setting up RESULTS - Knowing the layout March,2021 classroom of the classroom 8.30AM -11AM - Helping foreign teachers prepare the classroom and lesson plans - Teaching assistant for Group3 class Wednesday, 10 th March,2021 8.30AM -11AM - Printing and making books - Cleaning and setting up - Improving classroom communication skill - Answering questions of and persuasion skill student’s parents about study - Practicing English courses grammar - Checking for grammatical errors in English documents on the computer - Cleaning and setting up - Practicing all the March,2021 classroom skills which I have 3PM – 5PM - Training a new intern been trained - Printing and making books Having more - Helping foreign teachers opportunities to prepare the lesson interact with - Helping teachers check foreigners Friday, 12 th homework for students This was the last week of my internship at Mr.Bien English center I was taught and did many things during the week Especially, in this week, I have Hoang Thi Khanh Huyen_2320313677 14 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A opportunity to learn about getting the statistic data in the training department’s center In addition, I was assigned to correct the writing test Those two tasks were really interesting to me I was really excited about what I learned from the internship It is absolutely useful for me Besides, I also did not forget to gather information and documents related to my report And one of the final steps is completing the report and internship diary to send my instructor Hoang Thi Khanh Huyen_2320313677 15 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A PART III: PERSONAL EXPERIENCE FROM INTERNSHIP 3.1 The analysis of the advantages and disadvantages The internship period at Education and Training Limited Liability Company Mr.Bien, is enough time for me to learn and absorb a lot of practical experience that I have learned through theory at school Duy Tan University and here is an opportunity to practice those theories Although the practice time is not long, it is enough for me to learn and accumulate some experience, ready for my new step Firstly, through the period of practice, I myself have the conditions to be acquainted and exposed to a new environment, not the school environment that I have had over the years, this is a new and completely new environment is strange not only to me but also to many other students During this time, I have learned a lot from my serious working style, enthusiastic working attitude as well as the dynamic working environment In addition, I also learned a lot of experience through the work I was assigned to and the situations that happened during working at Company Mr.Bien Secondly, in the actual process, I have conditions to be in practical contact with my job and profession, have conditions to apply the knowledge I have learned into practice The knowledge from many years sitting in the school chair has been put into practice to help me feel more confident when I graduated from school Finally, after the internship at the center, I was able to confidently work and communicate better, improve my English speaking skills and gain more experience in reception, typing, writing, printing documents,… The assigned tasks are aimed at helping myself have the opportunity to experience the work of a professional staff, have the opportunity to learn and improve knowledge Besides the advant ag es mentioned above, i also faced some difficulties My irst weakness was a little bit shy Sometimes I don't dare to ask because I'm afraid to interrupt other's work Besides, sometimes, I not understand what everybody offered or my translation skills are not good, so sometimes it is Wrong or not close Hoang Thi Khanh Huyen_2320313677 16 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A to the meaning of foreign teachers, so I need the help of the director and other staffs and I not speak fluently It makes me feel nervous and unconfident on fist working days 3.2 Experience gained after the internship The six-week internship is really wonderful time I had opportunity to learn from writing advertisements, communicating with foreigners, students, and many other tasks They brought new knowledge, useful things and precious experience to me Firstly, the internship is the best way to improve my English skill through communicating with foreigners I have learned a large number of new words about translation I recognized that my English has improved so much through practice Secondly, I got myself acquainted with the professional working style of the center , and it is very useful for future work Thirdly, working as a tutors helps me more confident and patient I used to be angry easily; however, working in the service industry helps me to control myself well “Guest is God” Finally, everything must always be exact, so I must be careful when doing anything Hoang Thi Khanh Huyen_2320313677 17 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A PART IV FURTHER SUGGESTIONS FOR INTERNSHIP SITE ANDUNIVERSITY 4.1 Suggestions for Education and Training Limited Liability Company Mr.Bien, Danang, Vietnam In my opinion, Center is not only an ideal place to work but also has professional managers and staff I really like the working style here Thanks to the enthusiastic help of the directors, managers and all the staff of Mr Bien English center, I have successfully completed my internship time However, there are still lot of weak points Therefore, I would like to suggest some ways which may hopefully help the center a little I have realized that the center should pay attention to some following points Firstly, the trainees (English majors) should be provided more chances to works related to English, especially in interpreting This may help them improve their knowledge, skills of translating as well as communicating In addition, the center usually organizes training courses to enhance professional skills for the center’s tutors to attract more students Secondly, the center should promote activities for the staff to connect them in order to raise their work motivation Thirdly, employees need additional training to be able to share work with each other, it is not necessary for everyone to take a position Fourthly, the center should last learning time for each English class so that the staff, the trainees and students can have more time to practice speaking with foreigners Finally, the center should organize more entertainment activities for pupils to make a difference in order to increase the center’s competitiveness with another center in the area Moreover, the center often promotes the image of the center through the media so that students can reach it easily Hoang Thi Khanh Huyen_2320313677 18 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A 4.2 Suggestions for Faculty of English After finishing my internship time, I have some suggestions for my Faculty and I hope that these suggestions are useful for the Faculty of English Firstly, the time of internship should be longer because six weeks for the internship is not enough for students to comprehend more about working skills Therefore, I think two months is a reasonable time Secondly, in my opinion, before the internship time, students should be trained communication skills and well enough to handle some particular situations Besides, the Faculty of English should give practical surveys for students to improve their skills Thirdly, the university needs to reduce theory and increase practice in their training curricula And organize more extra-curricular activities for the students of the Faculty of English Moreover, the university should strengthen soft skill courses for students Finally, I hope that the Faculty of English will give students more chance to strengthen their foreign languages and knowledge after students have graduated from university Hoang Thi Khanh Huyen_2320313677 19 INTERNSHIP REPORT  Supervisor: LUONG KIM THU, M.A SUPERVISOR’S COMMENTS Hoang Thi Khanh Huyen_2320313677 20 ... PART I GENERAL INFORMATION ON THE EDUCATION AND TRAINING LIMITED LIABILITY COMPANY MR BIEN Education and Training Limited Liability Company Mr Bien Center name : Công ty TNHH GD & ĐT Mr. Biện... Supervisor: LUONG KIM THU, M.A TABLE OF CONTENT ACKNOWLEDGEMENT PART I GENERAL INFORMATION ON THE EDUCATION AND TRAINING LIMITED LIABILITY COMPANY MR BIEN Education and Training Limited Liability. .. become Education and Training Limited Company Mr Bien Hoang Thi Khanh Huyen_2320313677  INTERNSHIP REPORT Supervisor: LUONG KIM THU, M.A Mr Bien Education and Training The company is professionally