Các nhân tố ảnh hưởng đến sự hài lòng và lòng trung thành của nhân viên làm việc tại các cơ sở y tế công lập trên địa bàn tỉnh lâm đồng

V FACTORS AFFECTING EMPLOYEE S SATISFACTION AND LOYALTY A STUDY OF PUBLIC HEALTH FACILITIES IN LAM DONG PROVINCE oanh : 60 34 01 02 TP CƠNG TRÌNH Cán TR NG H C BÁCH KHOA ng khoa : h Cán xét : Cán xét : PGS TS L v C HOÀN THÀNH T c ngày 21 tháng v QG TP HCM Thúy Tr ng Bách Khoa, Tp HCM 2018 Thành giá L v T g m: Hoàng Quân - Xác ngành sau L giá L v Tr c s a ch a NG KHOA ng Khoa lý chuyên GIA TP.HCM TR NGH A VI T NAM l BÁCH KHOA NHI M V L N - T - H nh phúc N TH C S MSHV: 1570980 I II - - - III 12/02/2018 IV : 05/7/2018 : TS V Tp HCM, ngày NHI M B TS NG KHOA tháng MÔN ÀO T O i khoa t Long T T , hồn iii N g Thơng qua hình p lòng Kim Dung, 2005; He , 2010; iv ABSTRACT This study was conducted to examine the relationship between conditions , wages , colleagues trust empowerment , promotion opportunities , xcitement working welfare , superior trust , respect and the job satisfaction of health workers in Lam Dong In addition, the study also looked at the impact of job satisfaction on the health workers The research process is conducted through two stages: preliminary research and formal research Through the study of theoretical backgrounds and referencing to previous studies, particularly, basing on selectively research models of some authors, author forms the preliminary research model and theoretical hypotheses The resulf of research show that: working conditions, wages, empowerment; training, excitement, welfare, colleagues trust, promotion opportunities, superior trust and respect have a significant impact positively on the job satisfaction of employees working in departments of public health in Lam Dong province Among them, the degree of respect was the strongest impact (0.370) followed by training (0.3337); empowerment (0.328); excitement (0.323); welfare (0,294;) wages (0.291); colleagues trust (0,290); working conditions (0.276); promotion opportunities (0.242) and superior trust (0.235) In addition, satisfaction was found a significant positive effect on the loyalty of health workers (0.64) The results of this study support previous studies of Authors in the same field as: Tran Kim Dung, 2005; Le Nguyen Doan Khoi & Do Huu Nghi, 2014; Nguyen Thi Ngoc Diem, 2016; Jun, Cai & Shin, 2006; He et al., 2010; Chau Tuan Huy, 2008; In addition, the results of the difference analysis show that no difference significantly in the satisfaction and loyalty of the employees between the male and female groups There is significant difference in employee Satisfaction between the Doctors/Pharmacists and the while that for loyalty is not In addition, there is a difference in employee satisfaction with academic level, although that for loyalty is not In addition, there is no difference in employee satisfaction and loyalty by workingplaces Based on the results of the study, the author discusses and compares the results with related studies and gives some management implications based on the research results ii Các Th v L IC i L ii TÓM T T iii ABSTRACT iv DANH M C CÁC HÌNH viii DANH M C CÁC B NG ix DANH M C T VI T T T x GI I THI U .1 tài .1 1.2 M c tiêu nghiên c u 1.3 Ph m vi nghiên c u ng nghiên c u u 1.6 Ý 1.7 B c c ti n c tài tài LÝ THUY T 2.1 Gi i thi u v khu v c y t công t ng 2.1.1 V b máy t ch c 2.1.2 Th c tr ng ngu n nhân l c y t t ng .8 2.2 S hài lòng/th a mãn c a nhân viên 2.2.1 Khái ni m s hài lòng/th a mãn c a nhân viên .9 2.2.2 M t s lý thuy t v s hài lòng c a nhân viên 10 2.2.3 Các nhân t ns ng g p 13 2.2.4 Lòng trung thành c a nhân viên y t 20 2.3 T ng quan nghiên c c 21 2.2.1 Các nghiên c c .21 2.2.2 Các nghiên c c 24 2.4 Gi thuy t mơ hình nghiên c u 28 2.4.1 Các gi thuy t nghiên c u 28 2.4.2 Mơ hình nghiên c K T LU xu t .35 37 vi U 38 3.1 Quy trình nghiên c u 38 thu th p d li u c m u 39 li u 40 3.3.1 Phân tích h s tin c 40 3.3.2 Phân tích nhân t khám phá EFA 41 i quy b i 44 3.3.4 Ki nh s khác bi t 45 d ng nghiên c u 45 3.5 K t qu nghiên c 49 3.5.1 Nghiên c 49 3.5.2 Nghiên c 50 K T LU 50 T QU NGHIÊN C U .51 4.1 Làm s ch d li u 51 4.2 Th ng kê mô t 51 4.3 Ki 4.3.1 54 tin c y c n 54 4.3.2 Phân tích nhân t khám phá (EFA) v i bi c l p 55 4.3.3 Phân tích nhân t khám phá (EFA) v i bi n ph thu c 58 .61 4.5 Ki nh gi thuy t .62 4.6 Phân tích s khác bi t 67 4.6.1 Ki m tra trung bình c a t ng th .67 4.6.2 Ki nh s khác bi t gi a nhi c l p 71 4.7 Th o lu n 75 4.7.1 So sánh v i nghiên c 75 4.7.2 Hàm ý qu n lý 79 K T LU 84 T LU N .85 5.1 Tóm t t 85 5.2 H n ch ng nghiên c u ti p theo .86 86 vii 5.2.2 87 TÀI LI U THAM KH O .88 Ti ng Anh 88 Ti ng Vi t 97 PH L C 102 PH L C 1: B NG PH NG V N VÀ K T QU NGHIÊN C 102 PH L C TH NG KÊ MÔ T 132 PH L C KI TIN C Y .134 PH L C PHÂN TÍCH NHÂN T KHÁM PHÁ .139 PH L PH L C PHÂN TÍCH S I QUY 160 KHÁC BI T 163 153 LTDN22 802 LTDN24 252 738 CHTT32 849 CHTT31 209 CHTT29 319 CHTT30 484 810 650 501 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a a Rotation converged in iterations Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization.a a Rotation converged in iterations Component 10 444 208 365 493 270 076 064 151 083 945 270 054 332 -.012 371 060 318 039 346 -.137 314 022 349 -.065 10 183 178 169 167 180 028 032 037 082 -.659 346 200 -.378 162 -.062 -.236 -.259 -.236 -.115 -.398 -.091 354 291 226 162 -.364 -.054 162 -.364 -.003 117 -.093 856 -.242 -.409 295 722 -.336 -.071 662 -.202 -.027 -.068 -.540 357 037 -.339 059 119 207 -.278 -.294 462 -.054 487 -.562 -.018 156 147 -.429 028 542 197 234 -.400 463 251 027 194 098 -.540 -.156 -.546 212 477 040 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .817 Bartlett's Test of Sphericity Approx Chi-Square 4442.789 df 528 Sig .000 Total Variance Explained Initial Eigenvalues Component Total % of Cumulative Variance % 7.748 23.480 23.480 2.982 9.036 32.515 2.590 7.849 40.364 2.143 6.494 46.858 1.939 5.875 52.733 1.743 5.281 58.014 1.552 4.702 62.716 1.419 4.301 67.018 1.227 3.717 70.735 10 1.053 3.191 73.926 11 734 2.223 76.149 12 686 2.079 78.229 13 620 1.879 80.107 14 557 1.689 81.796 Extraction Sums of Squared Loadings Total % of Cumulative Variance % 7.748 23.480 23.480 2.982 9.036 32.515 2.590 7.849 40.364 2.143 6.494 46.858 1.939 5.875 52.733 1.743 5.281 58.014 1.552 4.702 62.716 1.419 4.301 67.018 1.227 3.717 70.735 1.053 3.191 73.926 Rotation Sums of Squared Loadings Total % of Cumulative Variance % 3.063 9.282 9.282 2.935 8.894 18.176 2.545 7.711 25.887 2.423 7.342 33.229 2.380 7.211 40.440 2.346 7.110 47.550 2.282 6.914 54.464 2.271 6.882 61.346 2.158 6.540 67.886 1.993 6.040 73.926 154 15 530 1.607 83.403 16 506 1.534 84.937 17 485 1.469 86.407 18 455 1.379 87.786 19 406 1.232 89.018 20 394 1.194 90.211 21 379 1.149 91.360 22 335 1.014 92.375 23 333 1.009 93.384 24 315 953 94.337 25 294 890 95.227 26 285 863 96.090 27 266 807 96.897 28 229 694 97.590 29 215 652 98.242 30 193 584 98.826 31 159 482 99.308 32 130 394 99.702 098 298 100.000 33 Extraction Method: Principal Component Analysis MDTR09 STRQ34 MDTR08 MDTR11 STRQ35 STRQ33 LTDN22 LTDN23 LTDN24 PHL18 DT07 MDTR10 SHTH12 SHTH14 SHTH13 DT05 PHL19 LTCTR25 LTCTR28 PHL20 DK04 DK03 DK01 DK02 LB16 LB15 LB17 CHTT32 CHTT31 CHTT29 LTCTR27 LTCTR26 695 642 639 629 598 592 584 575 560 540 535 535 532 499 492 491 488 483 482 446 -.227 327 295 -.203 299 343 416 241 -.237 Component -.279 -.212 -.244 -.324 -.275 -.301 -.295 -.332 278 313 239 333 -.364 -.203 -.227 -.286 -.425 -.213 220 504 -.209 -.382 -.345 -.410 299 484 299 233 -.268 264 408 213 210 -.208 -.320 -.360 -.473 352 406 -.377 -.279 -.255 -.306 -.237 -.208 -.241 -.330 454 -.216 273 361 290 406 224 826 810 807 763 487 410 432 -.637 -.602 -.600 276 271 288 207 216 481 467 415 -.249 -.280 -.279 237 248 727 705 539 -.216 -.305 -.277 249 551 418 -.316 -.317 -.237 273 320 10 252 -.214 260 241 -.265 -.363 320 323 380 155 486 -.351 DT06 Extraction Method: Principal Component Analysis a 10 components extracted 487 Rotated Component Matrix a Component 10 MDTR08 868 MDTR10 841 MDTR09 805 215 245 MDTR11 732 204 221 DK04 871 DK01 847 DK03 846 DK02 800 LB15 900 LB17 881 LB16 854 227 DT07 847 DT06 794 DT05 761 282 STRQ34 819 STRQ33 818 STRQ35 761 LTCTR27 245 804 LTCTR26 765 LTCTR25 757 LTCTR28 395 206 555 PHL18 830 PHL20 827 PHL19 260 769 LTDN23 825 LTDN22 802 LTDN24 249 SHTH14 749 784 SHTH13 258 757 SHTH12 235 729 CHTT32 870 CHTT31 835 CHTT29 288 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization .644 a a Rotation converged in iterations Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a a Rotation converged in iterations 156 Component 10 448 082 276 335 377 320 316 354 328 161 -.206 945 066 -.008 068 042 022 -.062 -.155 160 391 201 -.663 -.383 -.207 -.104 176 179 320 043 505 177 332 164 -.246 -.392 -.359 -.364 289 -.130 -.163 -.133 264 -.217 -.232 -.181 -.011 081 210 838 079 019 -.176 207 -.371 654 -.567 091 -.015 153 -.025 -.041 -.387 719 -.185 -.182 321 -.272 -.123 268 153 -.037 207 -.276 -.295 462 488 -.561 -.058 -.020 -.444 083 162 175 -.492 011 223 272 493 -.360 -.309 -.026 -.224 -.002 441 154 -.165 -.479 614 052 10 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .814 Bartlett's Test of Sphericity Approx Chi-Square 4322.533 df 496 Sig .000 Total Variance Explained Initial Eigenvalues Component Total 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 7.541 2.970 2.576 2.125 1.934 1.641 1.525 1.412 1.217 1.040 686 652 596 531 507 490 463 419 394 379 362 334 315 305 287 267 230 215 193 159 136 099 % of Cumulative Variance % 23.566 23.566 9.280 32.846 8.051 40.897 6.641 47.538 6.044 53.581 5.129 58.710 4.767 63.477 4.413 67.890 3.802 71.692 3.250 74.942 2.144 77.086 2.036 79.123 1.864 80.986 1.658 82.645 1.585 84.230 1.531 85.761 1.448 87.209 1.311 88.519 1.232 89.751 1.185 90.936 1.132 92.068 1.043 93.112 985 94.096 952 95.049 896 95.945 833 96.778 717 97.495 672 98.167 603 98.771 497 99.268 424 99.692 308 100.000 Extraction Sums of Squared Loadings Total 7.541 2.970 2.576 2.125 1.934 1.641 1.525 1.412 1.217 1.040 % of Cumulative Variance % 23.566 23.566 9.280 32.846 8.051 40.897 6.641 47.538 6.044 53.581 5.129 58.710 4.767 63.477 4.413 67.890 3.802 71.692 3.250 74.942 Rotation Sums of Squared Loadings Total 3.062 2.916 2.541 2.382 2.317 2.278 2.275 2.150 2.071 1.990 % of Cumulative Variance % 9.568 9.568 9.111 18.679 7.939 26.618 7.443 34.061 7.239 41.301 7.120 48.421 7.110 55.531 6.719 62.250 6.473 68.723 6.219 74.942 157 Extraction Method: Principal Component Analysis 702 646 646 632 599 596 586 575 557 546 539 539 501 495 493 474 -.252 299 292 -.230 425 242 -.259 -.217 -.334 -.277 -.304 -.327 501 Component MDTR09 STRQ34 -.219 MDTR08 273 MDTR11 -.225 321 STRQ35 -.250 STRQ33 -.256 -.200 LTDN22 LTDN23 238 LTDN24 PHL18 -.464 MDTR10 256 SHTH12 290 SHTH14 222 299 SHTH13 313 227 220 PHL19 -.354 -.479 LTCTR25 -.322 425 DK04 817 200 DK03 804 204 DK01 798 DK02 753 LB16 488 -.658 225 LB15 413 -.624 219 224 LB17 436 -.622 235 236 CHTT32 203 733 CHTT31 215 -.264 709 CHTT29 485 546 LTCTR26 409 -.252 540 LTCTR27 442 -.211 512 PHL20 449 -.302 -.468 DT07 526 -.330 DT06 476 -.347 488 -.364 DT05 Extraction Method: Principal Component Analysis a 10 components extracted -.218 -.226 -.380 -.330 -.415 273 -.242 -.341 -.214 -.278 -.365 -.253 231 375 10 218 -.220 227 207 -.248 -.342 335 339 382 240 406 -.268 -.351 -.311 238 -.317 -.222 200 362 338 382 569 527 511 229 224 Rotated Component Matrixa Component MDTR08 867 MDTR10 844 MDTR09 806 215 247 MDTR11 735 206 220 DK04 872 DK01 847 DK03 846 DK02 802 LB15 902 LB17 882 10 158 LB16 855 224 STRQ34 820 STRQ33 818 STRQ35 763 DT07 858 DT06 797 DT05 279 781 PHL18 830 PHL20 826 PHL19 263 770 LTDN23 826 LTDN22 802 LTDN24 252 756 SHTH14 784 SHTH13 259 757 SHTH12 228 738 LTCTR26 811 LTCTR25 202 LTCTR27 783 256 776 CHTT32 870 CHTT31 836 CHTT29 302 643 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a a Rotation converged in iterations Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a a Rotation converged in iterations Component 458 235 360 514 137 080 009 181 9 093 932 282 068 385 063 323 020 323 007 360 -.070 334 -.169 278 091 163 157 228 209 112 014 060 063 068 -.689 269 247 -.216 -.288 -.287 -.375 189 -.188 169 -.397 -.071 180 -.372 063 301 284 224 -.055 -.317 -.134 046 -.154 844 -.065 -.189 -.008 -.649 267 -.054 677 011 -.453 -.209 779 062 -.119 -.192 -.009 292 140 -.322 -.165 449 -.555 -.115 538 029 154 -.551 216 231 289 432 061 414 -.235 386 054 -.158 -.462 632 205 10 333 040 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .791 Bartlett's Test of Sphericity 10 Approx Chi-Square 304.201 -.350 038 159 df Sig .000 Communalities Initial Extraction SHL39 1.000 649 SHL40 1.000 610 SHL41 1.000 613 SHL42 1.000 642 Extraction Method: Principal Component Analysis Total Variance Explained InitialEigenvalues Component Total Extraction Sums of Squared Loadings % of Variance Cumulative % Total % of Variance Cumulative % 2.514 62.856 62.856 2.514 62.856 62.856 556 13.895 76.750 502 12.545 89.296 428 10.704 100.000 Extraction Method: Principal Component Analysis a Component Matrix Component SHL39 806 SHL42 801 SHL41 783 SHL40 781 KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Bartlett's Test of Sphericity 857 Approx Chi-Square df 579.433 10 Sig .000 Communalities Initial Extraction LTT43 1.000 686 LTT44 1.000 788 LTT45 1.000 712 LTT46 1.000 466 LTT47 1.000 574 Extraction Method: Principal Component Analysis Total Variance Explained Initial Component Total Eigenvalues Extraction Sums of Squared Loadings % of Variance Cumulative % Total % of Variance Cumulative % 3.225 64.507 64.507 3.225 64.507 64.507 635 12.694 77.201 508 10.155 87.356 370 7.409 94.765 262 5.235 100.000 Extraction Method: Principal Component Analysis 160 PH L I QUY Correlations MDTR DK MDTR Pearson Correlation Sig (2-tailed) N DK Pearson Correlation Sig (2-tailed) LB 000 000 000 000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 256 000 256 1.000 256 000 256 000 256 000 256 000 256 000 256 000 1.000 1.000 1.000 1.000 1.000 1.000 000 000 370** 142* 1.000 1.000 256 000 LTT 256 000 023 256 256 ** 108 000 084 256 256 000 276 1.000 1.000 256 256 256 256 256 256 256 256 Pearson Correlation 000 000 000 000 000 000 000 000 000 291** 241** Sig (2-tailed) N Pearson Correlation Sig (2-tailed) N Pearson Correlation Sig (2-tailed) N LTDN Pearson Correlation Sig (2-tailed) N SHTH Pearson Correlation Sig (2-tailed) N LTCTR Pearson Correlation Sig (2-tailed) N CHTT Pearson Correlation Sig (2-tailed) N LTT 000 PHL LTDN SHTH LTCTR CHTT SHL 256 STRQ Pearson Correlation SHL 000 DT 256 N PHL STRQ N Sig (2-tailed) DT 000 LB Pearson Correlation 1.000 1.000 256 000 256 000 1.000 1.000 1.000 1.000 1.000 256 256 000 1.000 1.000 1.000 256 000 256 000 000 256 256 000 1.000 1.000 1.000 1.000 256 000 256 000 256 000 256 000 256 000 256 000 1.000 1.000 1.000 1.000 256 000 256 256 000 256 000 256 000 256 000 1.000 1.000 1.000 256 256 000 1.000 1.000 1.000 1.000 1.000 256 000 256 000 1.000 1.000 1.000 1.000 256 000 256 000 256 000 256 256 ** 364** 000 000 256 256 ** 255** 000 000 256 256 ** 205** 000 001 256 256 000 294 1.000 1.000 256 256 256 256 256 256 256 256 256 256 000 000 000 000 000 000 000 000 000 290** 253** 1.000 1.000 1.000 1.000 1.000 1.000 256 000 256 000 256 000 256 000 256 000 256 000 1.000 256 256 000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 256 000 256 000 256 000 256 000 256 000 256 000 256 000 1.000 1.000 256 000 000 256 256 000 256 000 256 256 256 000 256 256 1.000 256 000 256 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 256 000 256 000 256 000 256 000 256 000 256 256 000 256 256 ** 177** 000 004 256 256 ** 142* 1.000 000 023 256 256 256 ** 043 000 496 256 256 256 000 323 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 256 000 256 370** 276** 291** 328** 337** 294** 290** 323** 256 256 000 235 242 256 235** 242** Sig (2-tailed) 000 000 000 000 000 000 000 000 000 000 N 256 256 256 256 256 256 256 256 256 256 ** ** ** ** ** ** * Pearson Correlation 256 000 337 1.000 1.000 256 000 000 328 1.000 1.000 256 000 142 * 108 241 364 255 205 253 177 142 640** 000 256 256 ** 043 640 Sig (2-tailed) 023 084 000 000 000 001 000 004 023 496 000 N 256 256 256 256 256 256 256 256 256 256 256 ** Correlation is significant at the 0.01 level (2-tailed) 256 161 * Correlation is significant at the 0.05 level (2-tailed) Variables Entered/Removed Model Variables Entered a Method Variables Removed CHTT, LTCTR, SHTH, LTDN, PHL, DT, STRQ, LB, DK, b MDTR Enter Dependent Variable: SHL All requested variables entered Model Summaryb Model Summaryb Change Statistics R Model R 953 a Adjusted R Std Error of R Square F Sig F Durbin- Square Square the Estimate Change Change df1 df2 Change Watson 907 904 31037941 907 240.200 10 245 000 1.586 a Predictors: (Constant), CHTT, LTCTR, SHTH, LTDN, PHL, DT, STRQ, LB, DK, MDTR b Dependent Variable: SHL Predictors: (Constant), CHTT, LTCTR, SHTH, LTDN, PHL, DT, STRQ, LB, DK, MDTR Dependent Variable: SHL a ANOVA Model df Mean Square F Sig Sum of Squares b Regression 000 231.398 10 23.140 240.200 Residual 23.602 245 096 Total 255.000 255 Dependent Variable: SHL Predictors: (Constant), CHTT, LTCTR, SHTH, LTDN, PHL, DT, STRQ, LB, DK, MDTR Coefficientsa Coefficientsa Unstandardized Coefficients Model Standardized Coefficients Correlations t B Std Error 2.165E-16 019 MDTR 370 019 370 19.057 000 370 773 DK 276 019 276 14.219 000 276 LB 291 019 291 14.954 000 STRQ 328 019 328 DT 337 019 PHL 294 LTDN SHTH (Constant) Collinearity Statistics Sig Beta Zero-order Partial Part Tolerance VIF 370 1.000 1.000 672 276 1.000 1.000 291 691 291 1.000 1.000 16.878 000 328 733 328 1.000 1.000 337 17.324 000 337 742 337 1.000 1.000 019 294 15.109 000 294 695 294 1.000 1.000 290 019 290 14.942 000 290 691 290 1.000 1.000 323 019 323 16.613 000 323 728 323 1.000 1.000 000 1.000 162 LTCTR 235 019 235 12.067 000 235 611 235 1.000 1.000 CHTT 242 019 242 12.445 000 242 622 242 1.000 1.000 a Dependent Variable: SHL a Dependent Variable: SHL Collinearity Diagnosticsa Collinearity Diagnosticsa Variance Proportions Model Dimension Eigenvalue Condition Index (Constant) MDTR DK LB STRQ DT PHL LTDN SHTH LTCTR CHTT 1 1.000 1.000 00 02 00 00 79 00 15 02 00 01 00 1.000 1.000 00 01 00 01 01 00 27 68 00 02 00 1.000 1.000 00 25 00 00 00 00 00 03 00 72 00 1.000 1.000 00 00 00 01 00 93 04 01 00 00 00 1.000 1.000 00 12 01 07 07 03 10 07 48 05 00 1.000 1.000 00 00 92 00 00 00 00 00 06 00 00 1.000 1.000 00 11 06 06 07 03 09 07 46 05 00 1.000 1.000 1.00 00 00 00 00 00 00 00 00 00 00 1.000 1.000 00 00 00 00 00 00 00 00 00 00 1.00 10 1.000 1.000 00 47 00 02 02 01 25 10 00 14 00 11 1.000 1.000 00 01 00 83 04 00 10 02 00 01 00 a Dependent Variable: SHL a Dependent Variable: SHL Residuals Statistics Minimum Maximum Mean Std Deviation N Predicted Value -2.5537083 2.3179891 0000000 95259775 256 Residual -.73289919 83999228 00000000 30423267 256 Std Predicted Value -2.681 2.433 000 Std Residual -2.361 2.706 000 Descriptive Statistics N LTT SHL Mean Std Deviation 0000000 0000000 1.00000000 1.00000000 256 256 Correlations LTT Pearson CorrelationLTT SHL Sig (1-tailed) N LTT SHL LTT SHL SHL 1.000 640 640 1.000 000 000 256 256 256 256 a Variables Entered/Removed Model Method Variables Variables Entered Removed b SHL Enter Dependent Variable: LTT All requested variables entered Model Summaryb 1.000 256 980 256 163 Model Summaryb Change Statistics Model R R Square 640a Adjusted R Std Error of the Square 410 Durbin- Estimate 407 76986342 R Square F Change Change 410 176.242 df1 df2 254 Sig F Watson Change 000 2.143 a Predictors: (Constant), SHL b Dependent Variable: LTT Predictors: (Constant), SHL Dependent Variable: LTT a ANOVA Model df Sum of quares Regression 104.457 Residual 150.543 254 Mean Square F Sig 104.457 176.242 000 b 593 Total 255.000 255 Dependent Variable: LTT Predictors: (Constant), SHL Coefficientsa Coefficientsa Unstandardized Standardized Coefficients Coefficients Model B (Constant) 2.092E-17 Std Error Collinearity Correlations t Beta Zero-order Partial 048 Statistics Sig .000 1.000 13.276 000 Part Tolerance VIF 640 1.000 1.000 SHL 640 048 640 640 640 a Dependent Variable: LTT Dependent Variable: LTT a Collinearity Diagnostics Model Dimension Eigenvalue Condition Index Variance Proportions (Constant) 12 1.000 1.000 1.000 1.000 1.00 00 a Dependent Variable: LTT Residuals Statistics Minimum Maximum Predicted Value Mean SHL 00 1.00 Std Deviation N -1.5960821 1.3544439 0000000 64002703 256 -2.70501852 2.06049728 00000000 76835240 256 Std Predicted Value -2.494 2.116 000 1.000 256 Std Residual -3.514 2.676 000 998 256 Residual Group Statistics PH L C PHÂN TÍCH S KHÁC BI T Gioi tinh N Mean Std Deviation Std Error Mean meanLTT Nam Nu 120 136 3.8933 3.7882 71193 66165 06499 05674 meanSHL Nam Nu 120 136 3.6104 3.5588 47831 40396 04366 03464 164 Independent Samples Test Levene's Test for t-test for Equality of Means Equality of Variances 95% Confidence Sig (2F Sig t Mean Std Error df tailed) Difference Difference Interval of the Difference Lower Upper meanLTT Equal variances 016 898 1.224 254 222 10510 08588 -.06402 27422 1.218 244.383 224 10510 08627 -.06483 27503 254 350 05159 05515 -.05702 16021 926 234.164 356 05159 05573 -.05821 16140 assumed Equal variances not assumed meanSHL Equal variances 5.355 021 935 assumed Equal variances not assumed Vi tri cong tac N Mean Std Deviation Std Error Mean meanLTTBac si / Duoc si Y ta / Y si / Dieu duong 148 108 3.8797 3.7796 71931 63713 05913 06131 meanSHL Bac si / Duoc si Y ta / Y si / Dieu duong 148 108 3.6318 3.5162 43687 43807 03591 04215 Independent Samples Test Levene's Test for t-test for Equality of Means Equality of Variances 95% Confidence Sig (2F Sig t Mean Std Error df tailed) Difference Difference Interval of the Difference Lower Upper meanLTT Equal variances 681 410 1.153 254 250 10010 08680 -.07084 27105 1.175 244.591 241 10010 08517 -.06767 26787 assumed Equal variances not assumed 165 meanSHL Equal variances 762 384 2.088 254 038 11555 05535 00655 22456 2.087 230.352 038 11555 05538 00645 22466 assumed Equal variances not assumed Test of Homogeneity of Variances Levene Statistic df1 meanLTT meanSHL 5.582 5.169 ANOVA meanLTT meanSHL df2 Sig 3 252 252 001 002 Sum of Squares Between Groups df Mean Square 5.068 1.689 Within Groups 115.052 252 457 Total 120.120 255 Between Groups 3.094 1.031 Within Groups 46.329 252 184 Total 49.424 255 F Sig 3.700 012 5.610 001 Test of Homogeneity of Variances Levene Statistic meanLTT meanSHL 640 1.636 df1 33 df2 Sig 252 252 590 181 ANOVA df Sum of Squares meanLTT meanSHL Between Groups Mean Square 1.423 474 Within Groups 118.697 252 471 Total 120.120 255 4.643 1.548 Within Groups 44.781 252 178 Total 49.424 255 Between Groups F Sig 1.007 390 8.709 000 Descriptives 95% Confidence Std N Std Mean Minimum Maximum Component Deviation Error meanLTT Trung tam Y te Da lat Between- Interval for Mean Lower Upper Bound Bound Variance 18 3.8111 71775 16918 3.4542 4.1680 2.40 4.80 Trung tam Y te Bao Loc 26 3.6231 88963 17447 3.2637 3.9824 2.00 5.00 Trung tam Y te Duc Trong 27 3.7556 64768 12465 3.4993 4.0118 2.00 4.80 Trung tam Y te Lam Ha 24 3.8500 46904 09574 3.6519 4.0481 3.00 4.60 Trung tam Y te Don Duong 20 3.5600 78028 17448 3.1948 3.9252 1.00 4.40 Trung tam Y te Bao Lam 22 3.9000 60710 12943 3.6308 4.1692 3.00 4.80 166 Trung tam Y te Dam Rong 21 3.7714 77016 16806 3.4209 4.1220 2.00 5.00 27 4.1037 63336 12189 3.8532 4.3543 2.60 5.00 21 4.0190 55823 12182 3.7649 4.2732 2.80 5.00 Trung tam Y te Da Huoai 25 3.9920 60410 12082 3.7426 4.2414 2.80 5.00 Trung tam Y te Cat Tien 25 3.7840 72553 14511 3.4845 4.0835 2.00 5.00 Total 256 3.8375 68634 04290 3.7530 3.9220 1.00 5.00 68134 04258 3.7536 3.9214 05006 3.7260 3.9490 Benh vien Da Khoa tinh Lam Dong Benh vien tinh Lam Dong (Benh vien Da Khoa) Model Fixed Effects Random Effects meanSHL Trung tam Y te Da lat 00750 18 3.4167 42008 09901 3.2078 3.6256 2.50 4.00 Trung tam Y te Bao Loc 26 3.5769 51850 10169 3.3675 3.7864 2.50 4.50 Trung tam Y te Duc Trong 27 3.5556 36908 07103 3.4096 3.7016 3.00 4.00 Trung tam Y te Lam Ha 24 3.4896 40700 08308 3.3177 3.6614 2.75 4.00 Trung tam Y te Don Duong 20 3.5250 45088 10082 3.3140 3.7360 2.50 4.00 Trung tam Y te Bao Lam 22 3.5568 44942 09582 3.3576 3.7561 2.75 4.00 Trung tam Y te Dam Rong 21 3.6190 45152 09853 3.4135 3.8246 3.00 4.50 27 3.7037 38001 07313 3.5534 3.8540 3.00 4.50 21 3.7381 42922 09366 3.5427 3.9335 2.75 4.50 Trung tam Y te Da Huoai 25 3.6900 46926 09385 3.4963 3.8837 2.50 4.50 Trung tam Y te Cat Tien 25 3.5000 46771 09354 3.3069 3.6931 2.75 4.50 Total 256 3.5830 44025 02752 3.5288 3.6372 2.50 4.50 43905 02744 3.5290 3.6371 02931 3.5177 3.6483 Benh vien Da Khoa tinh Lam Dong Benh vien tinh Lam Dong (Benh vien Da Khoa) Model Fixed Effects Random Effects Test of Homogeneity of Variances Levene Statistic df1 meanLTT meanSHL 1.754 556 10 10 df2 Sig 245 245 070 849 00115 ANOVA meanLTT meanSHL Sum of Squares df Mean Square 6.385 10 638 Within Groups 113.735 245 464 Total 120.120 255 Between Groups Between Groups 2.195 10 220 Within Groups 47.228 245 193 Total 49.424 255 F Sig 1.375 192 1.139 334 167 30/11/1980 5: H - Chuyên ngành Chí Minh chun ngành Q t Q TRÌNH CƠNG TÁC tháng 10/2002 tháng 12/2010 ... 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