STANDARD OPERATING PROCEDURE HOW TO CLEAN KETTLES AND ICE BUCKETS TASK NUMBER: DEPARTMENT: DATE ISSUED: GUEST EXPECTATION: TIME TO TRAIN: HKFL-0005 Housekeeping January 2005 I expect the kettle to be clean, as I prepare my coffee and tea in this equipment I expect Ice Buckets to retain their “new” look 20 minutes Why is this task important for you and our guests? Answers: Increases GSTS Our guests want to prepare tasteful hot beverages with the kettle This is only possible if the kettle is clean Our guests want to enjoy chilled beverages from clean impressive looking ice buckets I can increase the GSTS score I can show my professionalism Task – Cleaning Kettles and Ice Buckets Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Switch off the kettle and Empty the Kettle Ensure the kettle is switched off and unplugged Then Empty the kettle Why I need to switch off the kettle and unplug? Why I need to empty the Kettle? 2) Cleaning the Kettle Refill the kettle with some fresh water Why I need to refill the Kettle with fresh water? Does Vinegar clean the lime stone? Add special cleaner or vinegar to ensure, lime stone or other marks are removed Use a toothbrush and brush the element if necessary Where I get a toothbrush from? Is it OK to scrub the heating element? Why need rinse the Kettle thoroughly? Rinse the kettle thoroughly with hot water Dry the kettle with a clean glass cloth Why can I not use aggressive chemicals? Never use aggressive chemicals to clean the surface or the interior as it will damage the kettle Never immerse the kettle in water when cleaning 3) Cleaning Ice Buckets Task – Cleaning Kettles and Ice Buckets Empty ice bucket of any water Why I need to clean the ice bucket? Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS Clean the bucket and lid with a general purpose cleaner and a clean cloth Pay attention to the rubber rim of the bucket as mould may develop there Rinse the ice bucket and lid with hot water Why I need to rinse the bucket after cleaning? 4) Drying Ice Bucket Wipe the outside and inside of the ice Why I have to dry the bucket? bucket with a dry clean cloth Is it important to clean the bucket every day? Replace the ice bucket as per you Standard Why is it important to place the PHOTO#1 bucket always on the same place? 5) Report defects Report defects immediately to Housekeeping office How I report defects to HK? Summary questions: a) Before cleaning a kettle what is the first thing I must do? b) Is kettle cleaning a part of the daily routine of room cleaning? a) steps were mentioned in relation to cleaning the kettle What were they? b) What can you use to assist you cleaning the kettle? c) What chemical can I not use when cleaning the Kettle? a) What is the procedure for cleaning ice buckets? b) Where must you pay special attention when cleaning ice buckets? What I if after cleaning the kettle, it no longer works? Now ask the trainee to practice the task from start to end to test competency Task – Cleaning Kettles and Ice Buckets Page of PHOTO INDEX #01 PHOTO INDEX #02 Task – Cleaning Kettles and Ice Buckets Page of ... in water when cleaning 3) Cleaning Ice Buckets Task – Cleaning Kettles and Ice Buckets Empty ice bucket of any water Why I need to clean the ice bucket? Page of WHAT/ STEPS HOW/ STANDARDS TRAINING... when cleaning ice buckets? What I if after cleaning the kettle, it no longer works? Now ask the trainee to practice the task from start to end to test competency Task – Cleaning Kettles and Ice. .. Why I need to rinse the bucket after cleaning? 4) Drying Ice Bucket Wipe the outside and inside of the ice Why I have to dry the bucket? bucket with a dry clean cloth Is it important to clean the