STANDARD OPERATING PROCEDURE HOW TO CLEAN A VANITY TOP, HANDWASH BASIN AND TUMBLERS TASK NUMBER: DEPARTMENT: DATE ISSUED: GUEST EXPECTATION: TIME TO TRAIN: HKFL-0011 Housekeeping January 2005 I expect my Bathroom to be clean as this is a hygienic place in which I use regularly I appreciate special amenities such as scented soaps, fluffy towels and flowers which make me feel luxurious I expect my toothbrush tumbler to be cleaned daily 25 minutes Why is this task important for you and our guests? Answers: I understand the importance of the cleanliness of the guest bathroom When the Bathroom is clean, I am able to satisfy our guests and increase the GSTS score I can show my professionalism Guest feel comfortable with a clean bathroom Task – How to Clean a Vanity Top, Handwash Basin and Tumblers Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Preparation Take the cleaning cloth, generalpurpose cleaner and sponge What are the utilities to clean the vanity top and the basin? 2) Clean the vanity top and basins Remove all movable items from the vanity top Where I have to place the items? Is it really necessary to remove each item? Clean the soap dish, vanity top, taps, basin and stopper using a sponge and general-purpose cleaner Remove all dirt, soap-stains and water buildup Pay particular attention to the lower parts of the tap and the vanity top surface around the taps What part I have to particular take care of? Why I need to remove hair? Check the stopper, removing any foreign objects, e.g hair, rubbish, etc., that may be stuck in the drainage hole Why I need to dry after cleaning? Rinse the vanity top, taps, soap dish and basin thoroughly with water How I clean stainless steel? Dry with a cleaning cloth Wipe all chrome parts to make them shine How I have to position the stopper? To polish metal parts, pour metal polish onto a dry cleaning cloth Polish the surface using a circular Task – How to Clean a Vanity Top, Handwash Basin and Tumblers Page of WHAT/ STEPS HOW/ STANDARDS motion until it shines TRAINING QUESTIONS What are generally the cleaning chemicals? After cleaning is completed, keep the stopper open 3) Cleaning the Tooth Brush Tumbler Replace the soap dish and amenities Cleaning material can be general purpose cleaner or vinegar Clean Soak the glasses in hot water in the hand basin Why I need to use hot water? Why I need to use a sponge? Clean the glasses by using a sponge and general purpose cleaner Pay special attention to the brim of the glasses Do I have to rinse the glasses after cleaning? Rinse glasses thoroughly with hot water Be careful not to break the glass Dry Place glasses upside down on a glass drying cloth With a clean glass cloth in your left hand pick up the glass Holding the glass with your left hand, dry the inside and outside of the glass Task – How to Clean a Vanity Top, Handwash Basin and Tumblers Why I have to put the glasses upside down on a clean cloth? Why I need to polish the glasses? Why I have to check the glasses under the light? Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS Check Check the glass for Lipstick marks, stains and fingerprints under light Why I have to put the glasses on a coaster? Replace Glass Place the glass on the vanity top as per Standard on the coaster Coaster must be centralized PHOTO#1 4) Replenish amenities and replace flowers Replenish soaps, towels and amenities according to the standard Towels: - Bath towels - Hand towels - Face towels - Bath mat - Bathrobe Vanity Box replenishment: - Sanitary box - Shower cap box - Tooth brush and paste - Comb - Cotton pad box Bath - Amenities: Shower gel Hair Conditioner Hair shampoo Task – How to Clean a Vanity Top, Handwash Basin and Tumblers What is the setup for Towels? What is the setup for vanity boxes? What is the setup for bath room amenities? Page of WHAT/ STEPS HOW/ STANDARDS - Soap - Lotion - Replace flowers if necessary PHOTO#2 TRAINING QUESTIONS How is the change of flower procedure managed? 5) Tidy up guest amenities If guests bring along his/her toiletries, arrange them neatly and place them on a face towel Where I have to place the guests belongings? 6) Report defects Report defects immediately of any maintenance problem found while cleaning Why I have to report immediately? Summary questions: What is important when cleaning a Vanity Top? What I have to take when cleaning the stopper in the basin? Do I always have to rinse with water after cleaning? What I have to with the guests belongings? What happens if I break the top of a guest amenity (eg the lid of a perfume bottle?) What are the procedures for cleaning a Tooth Brush Tumbler? Do I need to report defects to HK or can I report this defect immediately to POMEC? Now ask the trainee to practice the task from start to end to test competency PHOTO INDEX #01 PHOTO INDEX #02 Task – How to Clean a Vanity Top, Handwash Basin and Tumblers Page of Task – How to Clean a Vanity Top, Handwash Basin and Tumblers Page of ... from start to end to test competency PHOTO INDEX #01 PHOTO INDEX #02 Task – How to Clean a Vanity Top, Handwash Basin and Tumblers Page of Task – How to Clean a Vanity Top, Handwash Basin and Tumblers... brush and paste - Comb - Cotton pad box Bath - Amenities: Shower gel Hair Conditioner Hair shampoo Task – How to Clean a Vanity Top, Handwash Basin and Tumblers What is the setup for Towels? What... How I have to position the stopper? To polish metal parts, pour metal polish onto a dry cleaning cloth Polish the surface using a circular Task – How to Clean a Vanity Top, Handwash Basin and Tumblers