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STANDARD OPERATING PROCEDURE HOW TO CLEAN A TOILET TASK NUMBER: DEPARTMENT: DATE ISSUED: GUEST EXPECTATION: TIME TO TRAIN: HKFL-0012 Housekeeping January 2005 I expect the toilet to be cleaned every day I expect sufficient supplies of toilet paper 25 minutes Why is this task important for you and our guests? Answers: I understand the importance of the cleanliness of the Toilet When the Toilet is clean, I am able to satisfy our guests and increase the GSTS score I can show my professionalism The Guest won’t be embarrassed if they run out of toilet paper Task – How To Clean a Toilet Page of WHAT/ STEPS 1) Preparation HOW/ STANDARDS Take the toilet brush, sponge, scrubbing pad, cleaning cloth and general-purpose cleaner TRAINING QUESTIONS What cleaning cloth I need to take? Can I take the same cloth for other parts to clean? 2) Flush the toilet bowl Flush the toilet Pour some allpurpose cleaner around the inner bowl Why I need to flush the toilet? 3) Clean toilet inner bowl Scrub toilet inner rim and bowl with toilet brush especially the area under the rim Why I have to brush the toilet first? If there is a stubborn stain, spray it with toilet bowl cleaner and leave for minutes before scrubbing What happens if stains are not removed immediately? 4) Clean toilet cover and seat Clean the toilet lid and seat by using all-purpose cleaner and a sponge Ensure both sides of the lid and seat are cleaned On what I have to take special Pay particular attention to the rubber attention? stoppers If they are missing, report it to the Housekeeping office Clean the toilet bowls’ outer rim using a sponge and general purpose Task – How To Clean a Toilet Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS cleaner Pay attention to the hinges Ensure urine stains or any buildup is thoroughly removed 5) Clean the outside part of toilet 6) Rinse toilet cover, seat and outside part of toilet Clean the outside of the toilet bowl and base with sponge and general purpose cleaner Ensure that all dirt and stains are thoroughly removed Wipe all areas thoroughly using a sponge and water Ensure that all parts are thoroughly cleaned 7) Wipe dry Dry the toilet cover, seat, outside of the toilet and all parts with dry cleaning cloth and ensure that all areas are free of watermarks, stains, dirt and hair Close the toilet lid when cleaning is completed 8) Report defects Task – How To Clean a Toilet To report immediately of any maintenance problem is found while cleaning Why I have to report immediately? Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS Summary questions: What is important when cleaning the Toilet? What I have think of first? What are the utensils for cleaning the toilet? Do I always have to rinse with water after cleaning? Why I have to dry the toilet bowl? How long should it take me to clean a toilet properly according to this standard? Do I need to report defects to HK or can I report this defect immediately to POMEC Now ask the trainee to practice the task from start to end to test competency Task – How To Clean a Toilet Page of ... rim using a sponge and general purpose Task – How To Clean a Toilet Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS cleaner Pay attention to the hinges Ensure urine stains or any buildup... and all parts with dry cleaning cloth and ensure that all areas are free of watermarks, stains, dirt and hair Close the toilet lid when cleaning is completed 8) Report defects Task – How To Clean. ..WHAT/ STEPS 1) Preparation HOW/ STANDARDS Take the toilet brush, sponge, scrubbing pad, cleaning cloth and general-purpose cleaner TRAINING QUESTIONS What cleaning cloth I need to take? Can
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