STANDARD OPERATING PROCEDURE HOW TO CLEAN A MINI-BAR TASK NUMBER: DEPARTMENT: DATE ISSUED: GUEST EXPECTATION: TIME TO TRAIN: HKFL-0016 Housekeeping January 2005 I expect my Mini Bar to be clean as this is a hygienic place in which I select beverages and snacks I expect mini bar items to be within their use by date 25 minutes Why is this task important for you and our guests? Answers: I understand the importance of the cleanliness of the Mini bar When the Mini bar is clean, I am able to satisfy our guests and increase the GSTS score I can show my professionalism Guests feel comfortable with a clean Mini bar Task – How to Clean a Mini Bar Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Preparation Take general all purpose cleaner, sponge and dry cloth What is the material I need to clean the mini-bar? 2) Remove items Remove all drinks from the mini-bar refrigerator and place them on the condemned cloth on the floor Why I have to remove all items? Turn the temperature control to “O” and turn off the electricity What are the materials to clean the Mini bar? Ensure the refrigerator is completely empty and the ice has melted completely Why I have to remove the shelves? Remove the shelves and place them in the hand basin Why does the Mini Bar need to be completely empty? Spray general-purpose cleaner onto the surface of refrigerator What cleaner I use to clean the Mini bar? Clean the top and inside of refrigerator How I clean the Mini bar? 2) Cleaning & drying Remove the cleaning chemical thoroughly with a clean damp cloth to avoid leaving odor in the refrigerator or the room Clean the shelving using generalTask – How to Clean a Mini Bar Why I have to remove the cleaning chemical? Why I have to clean the shelving? Page of purpose cleaner and a sponge Dry them with a clean dry cloth and place them back in the refrigerator WHAT/ STEPS 3) Replace all drinks in the Refrigerator HOW/ STANDARDS Wipe the surface of all drinks one by one and place them back according to the standard, i.e labels facing out TRAINING QUESTIONS Do I really have to clean bottle per bottle? Check the expiry date on all items Replace any expired item and return them to the F&B Department What I with expired items? Set the temperature back to the standard and close the door 4) Report defects To report immediately of any maintenance problem is found while cleaning Why I have to report immediately? What might some typical defects be? Summary questions: What material is needed to clean Mini bars? What special attention I need to take when cleaning the Mini bar? Why I have to turn off the electricity? Is it necessary to take out every mini bar item? Why? How frequently should the mini bar be cleaned? Task – How to Clean a Mini Bar Page of Do I need to report defects to HK or can I report this defect immediately to POMEC? Now ask the trainee to practice the task from start to end to test competency Task – How to Clean a Mini Bar Page of ... Mini Bar need to be completely empty? Spray general-purpose cleaner onto the surface of refrigerator What cleaner I use to clean the Mini bar? Clean the top and inside of refrigerator How I clean. .. How to Clean a Mini Bar Why I have to remove the cleaning chemical? Why I have to clean the shelving? Page of purpose cleaner and a sponge Dry them with a clean dry cloth and place them back in... bar? 2) Cleaning & drying Remove the cleaning chemical thoroughly with a clean damp cloth to avoid leaving odor in the refrigerator or the room Clean the shelving using generalTask – How to Clean