STANDARD OPERATING PROCEDURE HOW TO CLEAN THE SHOWER ROOM TASK NUMBER: DEPARTMENT: DATE ISSUED: GUEST EXPECTATION: HKFL-0013 Housekeeping January 2005 I expect my Bathroom to be cleaned daily as this should be a hygienic place in which I shower TIME 25 minutes TO TRAIN: Why is this task important for you and our guests? Answers: I understand the importance of the cleanliness of the guest bathroom When the Bathroom is clean, I am able to satisfy our guests and increase the GSTS score I can show my professionalism Guests feel comfortable with a clean bathroom Task – How to clean the Shower Room Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Preparation Take the sponge and the general purpose cleaner What material I clean the shower with? 2) Clean Clean the shower-head, taps, wall, shower doorframe, shower door, and handle What are the things I need to clean? 3) Rinse Rinse the wall and other areas with hot water, starting from the top downwards How I rinse the wall? Why can’t I use cold water? 4) Dry Dry the showerhead and taps with a dry cloth Dry the wall, shower doorframe, shower door and handle with a dry cloth How I polish metal? If any metal part is tarnished, take a wet cleaning cloth with metal polish and polish the metal in a circular motion How I scrub the floor? Scrub the floor with a hand brush and general-purpose cleaner Rinse with water How I dry the floor? Dry the area with a dry cloth Task – How to clean the Shower Room Page of 5) Report defects To report immediately of any maintenance problem is found while cleaning Why I have to report immediately? What might some of those defects be? Summary questions: How long should it take me to clean a shower room? What are the basics steps when cleaning a shower room? What material I need to clean the shower? What is the first thing I when cleaning the shower? And the last thing? What I need to clean in the shower? Do I need to report defects to HK or can I report this defect immediately to POMEC? Now ask the trainee to practice the task from start to end to test competency Task – How to clean the Shower Room Page of Task – How to clean the Shower Room Page of ... questions: How long should it take me to clean a shower room? What are the basics steps when cleaning a shower room? What material I need to clean the shower? What is the first thing I when cleaning the. .. STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Preparation Take the sponge and the general purpose cleaner What material I clean the shower with? 2) Clean Clean the shower- head, taps, wall, shower. .. cleaning the shower? And the last thing? What I need to clean in the shower? Do I need to report defects to HK or can I report this defect immediately to POMEC? Now ask the trainee to practice the task