Thông tin tài liệu
STANDARD OPERATING PROCEDURE HOW TO CLEAN A BATH TUB TASK NUMBER: DEPARTMENT: DATE ISSUED: GUEST EXPECTATION: TIME TO TRAIN: HKFL-0014 Housekeeping January 2005 I expect my Bathroom to be clean as this should be a hygienic place in which I take bathe I appreciate special amenities which I might not have at home to make my bath special such as scented oils and soaps and extra fluffy towels 25 minutes Why is this task important for you and our guests? Answers: I understand the importance of the cleanliness of the guest bathroom When the Bathroom is clean, I am able to satisfy our guests and increase the GSTS score I can show my professionalism Guest feel comfortable with a clean bathroom Task – How to Clean the Bath Tub Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Preparation Take the sponge and the general purpose cleaner What is the material I need to clean the shower? 2) Clean the bath tub Scrub the bathtub wall with a hand brush, using general- purpose cleaner, from the top downwards What I have to clean? Clean shower-head and faucet handle Isn’t this wasting water? Fill up the bathtub a quarter full with warm water Clean the inside of the bathtub using a sponge and general-purpose cleaner Clean the grab-bar and the soap dish with a sponge and general-purpose cleaner Clean the pipes and stopper Ensure there are no loose hairs 3) Rinse & dry the bathtub Rinse the bathtub, faucet and grabbar with warm water What materials I use to clean the bath tub? What is so disturbing about hair? What message stands of hair give to our guests? How I rinse the bath tub? Dry the bath tab wall shower-head and faucet handle with a dry cloth Dry the bathtub, stopper, soap dish Task – How to Clean the Bath Tub Page of and grab-bar Dry the rubber mat and place it on What is wrong with using dirty the bottom guest towels for cleaning? of the bathtub Note: Never use guest towels for cleaning WHAT/ STEPS 3) Report defects HOW/ STANDARDS To report immediately of any maintenance problem is found while cleaning TRAINING QUESTIONS Why I have to report them immediately? Summary questions: What material I need to clean the bath tub? How long should it take me to clean? Besides the actual tub itself, what else I clean? Do I need to rinse the bath tab after cleaning? Do I need to report defects to HK or can I report this defect immediately to POMEC? Now ask the trainee to practice the task from start to end to test competency Task – How to Clean the Bath Tub Page of ... stands of hair give to our guests? How I rinse the bath tub? Dry the bath tab wall shower-head and faucet handle with a dry cloth Dry the bathtub, stopper, soap dish Task – How to Clean the Bath. .. with warm water Clean the inside of the bathtub using a sponge and general-purpose cleaner Clean the grab-bar and the soap dish with a sponge and general-purpose cleaner Clean the pipes and stopper... bathtub wall with a hand brush, using general- purpose cleaner, from the top downwards What I have to clean? Clean shower-head and faucet handle Isn’t this wasting water? Fill up the bathtub a quarter
Ngày đăng: 12/03/2022, 09:28
Xem thêm:
