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STANDARD OPERATING PROCEDURE HOW TO CLEAN A MIRROR TASK NUMBER: DEPARTMENT: DATE ISSUED: GUEST EXPECTATION: TIME TO TRAIN: HKFL-0015 Housekeeping January 2005 I expect all mirrors in my room to be clean and spotless I feel that dirty mirrors reflect poor housekeeping standards 25 minutes Why is this task important for you and our guests? Answers: I understand the importance of the cleanliness of the mirror When the mirror is clean, I am able to satisfy our guests and increase the GSTS score I can show my professionalism Guests feel comfortable with a clean mirror, it’s something they will inspect every day Task – How to Clean a Mirror Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Preparation Take old newspaper, razor and window cleaner, and soft cloth What is the material I need to clean the mirror? 2) Cleaning Remove any stains or spots from the surface of the mirror with a razor blade Where I get a razor blade from? Won’t it damage the mirror? Spray the surface of the mirror with glass cleaner and clean the mirror with a clean cloth, wiping from left to right and top to bottom What cleaner I need? Ensure that the mirror surface is free from stains and water marks What can be used to polish mirrors? Old newspapers can be used to polish the mirror Take a leather cloth or newspaper into and polish the mirror with circular movements Is there a preferred motion to polish? What is so disturbing about lint? If you use a clean cloth, ensure that no lint is left on the mirror 3) Report defects To report immediately of any maintenance problem is found while cleaning Why I have to report immediately? Summary questions: What material I need to clean the mirror? Task – How to Clean a Mirror Page of What special attention I need to take when cleaning a mirror? How I remove lint? Where are the mirrors located in a room? Now ask the trainee to practice the task from start to end to test competency Task – How to Clean a Mirror Page of ... questions: What material I need to clean the mirror? Task – How to Clean a Mirror Page of What special attention I need to take when cleaning a mirror? How I remove lint? Where are the mirrors located...WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Preparation Take old newspaper, razor and window cleaner, and soft cloth What is the material I need to clean the mirror? 2) Cleaning Remove any... the mirror with a clean cloth, wiping from left to right and top to bottom What cleaner I need? Ensure that the mirror surface is free from stains and water marks What can be used to polish mirrors?
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