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STANDARD OPERATING PROCEDURE HOW TO CLEAN A GUEST BATHROOM TASK NUMBER: DEPARTMENT: DATE ISSUED: GUEST EXPECTATION: TIME TO TRAIN: HKFL-0010 Housekeeping January 2005 I expect my Bathroom to be cleaned as this is a hygienic place in which I take bathe and shower I appreciate the special amenities like scented soaps and extra fluffy towels which I don’t usually get at home 40 minutes Why is this task important for you and our guests? Answers: I understand the importance of the cleanliness of the guest bathroom When the Bathroom is clean, I am able to satisfy our guests and increase the GSTS score I can show my professionalism Guest feel comfortable with a clean bathroom Task – How to Clean a Guest Bathroom Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Toilet bowl Sprinkle toilet bowl cleaner on inner toilet bowl and leave time for it to work Flush first Why I have to put a cleaner below the toilet bowl first? Come back and clean toilet bowl later 2) Rubbish bins Ensure to empty rubbish bins before cleaning Put all rubbish in a plastic bag into the trolley 3) Clean the vanity counter Clean the vanity counter first, see “How to clean vanity top and hand basin” procedure What I if guests bring along their own toiletries and leave them on the vanity top? (answer:- put them on a face towel) 4) Clean toilet bowl Continue to clean the toilet bowl See “How to clean toilet bowl” procedure How many steps are there in this procedure? (answer: 8) 5) Clean shower area See “How to clean shower room” procedure How many steps are there in this procedure? (answer: 4) 6) Clean bath tub See “How to clean the bathtub” procedure How many steps are there in this procedure? (answer: 4) Task – How to Clean a Guest Bathroom Page of WHAT/ STEPS 7) Clean walls HOW/ STANDARDS TRAINING QUESTIONS Thoroughly clean walls by using a sponge and general-purpose cleaner to ensure all dirt and stains are removed Why I need to have a sponge to clean the walls? Rinse thoroughly with water starting from the top of the wall Dry with a cleaning cloth, ensure that the wall surface is free of dust, stains and water marks Why I have to rinse the wall after cleaning? Why I have to dry the wall after rinsing? Wipe the top of the partitions with a damp cloth, thoroughly removing dust 8) Clean doors and partitions Clean the doors and partitions using a sponge and general-purpose cleaner Remove all spots and stains Rinse with water Keep the cubicle doors slightly open 9) Clean the floor Dry floor if necessary first Why I have to vacuum clean Vacuum clean the floor surface with a hair and dust first before I clean vacuum cleaner in order to the floor? thoroughly remove hair and dust Why is water only not enough? Mop the floor with general purpose Task – How to Clean a Guest Bathroom Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS cleaner mixed in warm water Why I have to remove stains? Use scrubbing pad and/or one sided razor with general-purpose cleaner to scrub spots and stains Why I have to dry the floor? Scrub the floor with a Hand brush also using general purpose cleaner Scrub the floor, paying special attention to the following areas: - floor under wash basin - area around the toilet bowl - all edges and corners - area behind the bathroom door Why I need to double check if the floor is clean? Put hot water into a bucket Wipe the floor with a wet mop and hot water to remove chemical Dry floor surface with a dry mop or dry cleaning cloth Double check that floor is free from stains, watermarks and hair 10) Replenish toilet & tissue paper and vanity boxes and bath room amenities Task – How to Clean a Guest Bathroom Clean toilet paper holder Replenish toilet paper and tissue paper according to standard - x Toilet paper - Tissue box Page of WHAT/ STEPS 11) Report defects HOW/ STANDARDS TRAINING QUESTIONS If the toilet roll or the tissue paper is more than half empty, replace with new one Keep the rest for employee changing room and toilet Why I have to replenish the toilet paper when it is only half full? Report defects immediately to Housekeeping office How I report defects to HK? Summary questions: What is the standard sequence of cleaning a guest bathroom? How long should it take me to clean a guest bath room? Why you start with the toilet? How thoroughly must bathroom mirrors be cleaned? What I have to take when cleaning the wall? Do I always have to rinse with water after cleaning? If the floor is not dirty, I still need to clean the floor? Do I need to report defects to HK or can I report this defect immediately to POMEC? Now ask the trainee to practice the task from start to end to test competency PHOTO INDEX #01 Task – How to Clean a Guest Bathroom Page of ... stains, watermarks and hair 10) Replenish toilet & tissue paper and vanity boxes and bath room amenities Task – How to Clean a Guest Bathroom Clean toilet paper holder Replenish toilet paper and... Continue to clean the toilet bowl See ? ?How to clean toilet bowl” procedure How many steps are there in this procedure? (answer: 8) 5) Clean shower area See ? ?How to clean shower room” procedure How many... floor with general purpose Task – How to Clean a Guest Bathroom Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS cleaner mixed in warm water Why I have to remove stains? Use scrubbing pad
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