... Publishers, 1993 Nguyen Quang, Giao tiep va giao tilp giao vdn hod, Nxb DHQG, H, 2002 Nguyen Quang, Mgt sd van de giao tiep ngi vdn hod va giao vdn hod, Nxb DHQG, H, 2004 Nguyen Quang, Giaotiepphi ngdn ... ciia cdc ddi tdc giao tiep (Participants' attitudes - At) 9) Muc dieh giao tiep (?virpose-Yn) 10) De tdi giao tiep (Topic - To) 11) Hinh thitc giao tiep (Form-Fd) 12) Ngi dung giao tiep (Content ... ; ii~;i;,: I N;'i;\eii v)n;ui!>| " Tinh dpng ciia quan hp vdn hoa - giao tiep Xin dugc ltm y rdng quan hp gifta giao tiep va vdn hod la quan hp "dpng" Khai nipm "dgng" d day dugc hieu nhu sau:...