Reliability Statistics
Cronbach's Alpha N of Items
.928 29 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbach' s Alpha if Item Deleted vi tri xep hang cao cua Eximbank 96.61 216.916 .621 .925
danh tieng cua Eximbank 96.40 218.897 .586 .925
ten goi, logo, hinh anh cua Eximbank de nhan biet 96.58 217.327 .559 .926 Eximbank co nhieu hoat dong huong ve cong dong 96.86 219.138 .503 .926
lai suat tien gui cao 97.07 221.410 .477 .927
cac loai phi dich vu tuong doi thap 96.93 222.542 .354 .928 khach hang gui tien tai Eximbank duoc huong nhieu
uu dai kem theo
96.59 217.543 .624 .925 nhan vien Eximbank luon phuc vu khach hang voi
thai do nhiet tinh, niem no, quan tam den khach hang
96.16 221.438 .467 .927
phong cach lam viec chuyen nghiep, nang dong, trinh do chuyen mon gioi
96.26 218.290 .564 .925 nhan vien Eximbank tu van thong tin day du cho
khach hang
96.24 218.328 .549 .926 Eximbank thuong xuyen dua ra san pham moi 96.71 219.048 .589 .925 cac san pham tien gui cua Eximbank luon da dang,
mang den nhieu lua chon, dap ung nhu cau khach hang
96.69 216.521 .659 .924
san pham luon di kem voi cac tien ich da dang 96.71 219.091 .592 .925 mang luoi cac diem giao dich cua Eximbank phu
khap
96.84 219.368 .499 .926 vi tri cac diem giao dich thuan tien 96.60 219.181 .558 .926
co bai dau xe rong rai 96.90 219.280 .508 .926
khi toi gio dong cua, nhung neu khach hang den muon, ngan hang van san sang phuc vu khach hang
96.34 220.159 .453 .927 khach hang de dang mo tai khoan giao dich tai
Eximbank
96.02 220.918 .559 .926 qui trinh, thu tuc gui tien tai Eximbank don gian,
nhanh chong
96.14 220.326 .564 .926 co so vat chat cua Eximbank khang trang, hien dai,
day du tien nghi, tao su yen tam cho khach hang khi den gui tien
96.45 216.565 .628 .925
thong tin khach hang duoc Eximbank bao mat rat tot 96.42 217.098 .618 .925 cac diem giao dich duoc bao ve nghiem ngat, an
ninh nho co doi bao ve, cong an luon thuong truc
96.30 221.107 .536 .926 ban thay an tam khi su dung dich vu tien gui tai
Eximbank
96.41 215.620 .695 .924 duoc su gioi thieu cua nguoi than trong gia dinh 97.14 220.184 .380 .929 duoc su gioi thieu cua ban be, dong nghiep 97.01 219.208 .465 .927 duoc su gioi thieu tu chinh nhan vien cua Eximbank 96.80 219.233 .431 .928 rat nhieu nguoi than cua toi dang giao dich tai
Eximbank
97.01 217.295 .498 .927 toi biet den Eximbank qua to roi quang cao, doc bao
chi, quang cao tren tivi…
96.78 218.885 .495 .926