f k"v·pj"j·pj"x "8違m b違o r茨ng n院u nhân viên g員p ph違i s詠 không ch逸c ch逸n, lo l逸ng ho員c hoang mang v隠 m瓜v"vj»pi"vkp"p q"8„"d医t l嬰i thì doanh nghi羽p v磯n có th吋 h厩 tr嬰 h丑. Doanh nghi羽p ph違k"8違m v違o vi羽e"vtcq"8鰻i v噂i nhân viên ph違i d詠a trên tình hình th詠c t院."mflo"vjgq"8„"n "u詠 ân c亥n, quan tâm và khuy院p"mj ej"8吋 nhân viên th詠c s詠 c違m th医{"vkp"v逢荏ng và g逸n bó v噂i doanh nghi羽p.
A違m b違o kh違p<pi"su違n lý nhân viên: Vtqpi"v·pj"j·pj"vjc{"8鰻i t鰻 ch泳c ch逸c ch逸n s胤 mang theo nh英ng thách th泳c v噂i m丑k"pi逢運i. M瓜t s嘘 nhân viên có th吋 c違m th医y b鵜 cô l壱p, hoang mang ho員c sa sút tinh th亥n. Vì v壱y, t鰻 ch泳c c亥n ph違k"8違m b違o kh違 p<pi"sw違p"n#."swcp"v¤o"x "u¤w"uƒv"8嘘i v噂i t医t c違 nhân viên c栄c"o·pj"8吋 có nh英ng bi羽n pháp h厩 tr嬰, x穎 lý k鵜p th運i.
5.3 CÁC H萎N CH蔭 C曳C" A陰 VÉK" XÉ" A陰 XU遺V" J姶閏PI" A陰 TÀI TI蔭P THEO THEO
5.3.1 Các hＴn chｘ cてc"8ｚ tài
V隠e挨"d違n, bài lu壱p"p«{"8«"jq p"vj pj"eƒe"pjk羽m v映 và m映e"vk‒w"8«"8逢嬰e"8隠 ra. Tuy nhiên, trong quá trình th詠c hi羽p"8隠 tài v磯n còn m瓜t s嘘 h衣n ch院pj逢"ucw<
Th泳 nh医t, ph衣m vi c栄a nghiên c泳u là t衣i TP.HCM, trong khi vi羽c th詠c hi羽n truy隠n thông n瓜i b瓜 8逢嬰c th詠c hi羽n r瓜ng rãi t衣i các doanh nghi羽p trên kh逸p c違 p逢噂c. Do 8„."o»"j·pj"ej逢c"ocpi"v pj"mhái quát, m磯u d英 li羽u t衣i TP.HCM còn h姻p v隠 ph衣m vi
Ej⇔￢pi"7<"Mｘt luｆn và kiｘn nghお
90
nghiên c泳w."ej逢c"8衣i di羽n cho t鰻ng th吋."mjƒk"swƒv"ejq"eƒe"8鵜c"rj逢挨pi"mjƒe"v衣i Vi羽t Nam.
Th泳 jck."8嘘k"v逢嬰ng kh違o sát ch栄 y院w"n "pj¤p"xk‒p"e„"vt·pj"8瓜 h丑c v医n b壱e"8衣i h丑c p‒p"ej逢c"8衣v"8逢嬰e"8瓜 tin c壱y t嘘t nh医t cho mô hình. Bên c衣pj"8„."rj逢挨pi"vj泳c l医y m磯u phi xác v噂k"rj逢挨pi"rjƒr"vjw"vj壱p m磯u thu壱n ti羽n nên không th吋 zƒe"8鵜nh c映 th吋 sai s嘘 l医y m磯w0"Piq k"tc."8k隠u ki羽n d鵜ch b羽nh 違pj"j逢荏ng r医t l噂p"8院n vi羽c ti院p c壱n và thu th壱p d英 li羽u t瑛8嘘k"v逢嬰ng kh違o sát.
M員c dù, bài nghiên c泳w"8逢嬰c th詠c hi羽p"8吋 tìm hi吋u m泳e"8瓜 vƒe"8瓜ng c栄a truy隠n thông n瓜i b瓜 minh b衣ch m嘘i quan h羽 c栄a nhân viên v噂i t鰻 ch泳e" vtqpi" ikck" 8q衣n kh栄ng ho違pi"8逢嬰c th詠c hi羽p"pic{"vtqpi"ikck"8q衣n tình hình COVID-19 di宇n ra ph泳c t衣p t衣i Vi羽v"Pco"o "8員c bi羽v"n "VR0JEO."pj逢pi"d k"pijk‒p"e泳u ch雨 d瑛ng l衣i 荏 m泳c 8隠 xu医t ki院n ngh鵜 cho t鰻 ch泳c v瑛a và nh臼 nói chung ch泳 ej逢c"8逢c"tc"ik違i pháp c映 th吋 cho t瑛ng lo衣k"n pj"x詠c doanh nghi羽p c映 th吋.
70504"Aｚ xuＸv"j⇔ずng nghiên cとu tiｘp theo
T瑛 vi羽c t欝n t衣i m瓜t s嘘 m員c h衣n ch院pj逢"vt‒p"e栄c"8隠 tài nghiên c泳u, tác gi違 8隠 xu医t eƒe"j逢噂ng nghiên c泳u ti院p theo nh茨m c違i thi羽p"8瓜 tin c壱{"j挨p"x隠 k院t qu違 phân tích. M瓜t s嘘j逢噂ng nghiên c泳u ti院r"vjgq"pj逢<
Các nghiên c泳w"8逢嬰c th詠c hi羽p"vt‒p"eƒe"8鵜c"rj逢挨pi"v壱p trung nhi隠u doanh nghi羽p pj逢< Hà N瓜k."A "P印pi."È"jq員c trên t鰻ng th吋 c違 p逢噂e"8吋 mang tính 泳ng d映ng cao j挨p0
Các nghiên c泳u có th吋 ti院n hành ch丑n m磯u xác su医v"8欝ng th運i m荏 r瓜ng c叡 m磯u quan sát nh茨m cho k院t qu違mjƒej"swcp"j挨p"x隠 t鰻ng th吋x "v pj"8衣i di羽p"ecq"j挨p0"
A嘘k"v逢嬰ng nghiên c泳u nêp"8逢嬰c c映 th吋 hóa theo các y院u t嘘 nhân kh育u h丑e"pj逢<"8瓜 tu鰻i, ngh隠 nghi羽r."n pj"x詠c ho衣v"8瓜pi."È"8吋8逢c"e„"ikƒ"vt鵜 áp d映pi"ecq"j挨p"ejq"eƒe" doanh nghi羽p 荏n pj"x詠c, ngành ngh隠v逢挨pi"泳ng.
Bên c衣pj"8„."eƒe"pj "pijk‒p"e泳u nên tham kh違o thêm nhi隠u bài báo khoa h丑c khác 8吋 tìm thêm bi院n quan sát và các y院u t嘘 mjƒe"nk‒p"swcp"8院p"8隠 tài truy隠n thông n瓜i b瓜 và m嘘i quan h羽 c穎a nhân viên và t鰻 ch泳e" 8吋 tìm ra các y院u t嘘 m噂k" j挨p" ejq" nghiên c泳u.
88
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Phつ lつc 95 PH影 L影C PH影 L影C A: HI烏U CH迂PJ"VJCPI"AQ FCPJ"UèEJ"PI姶云I PH碓NG V遺N STT H丑 và tên Ch泳c v映
1 Anh Nguy宇n T嘘pi"Rj逢挨pi T鰻pi"ikƒo"8嘘c công ty PigTek Vi羽t Nam 2 Ch鵜 Nguy宇n Hu nh Ng丑c
Di宇m
Nhân viên d鵜ch v映 khách hàng công ty Manulife Vi羽t Nam
3 Anh Nguy宇n Minh Th衣ch Tr嬰 n#" Ikƒo" 8嘘c D詠 án m違ng Games c栄a công ty PYCOGroup
4 Anh Nguy宇n Hoàng Phúc Chuyên viên Công ty KMS Technology 5 Ch鵜 Nguy宇n Th鵜 Thu Vân Nhân viên H厩 tr嬰 kinh doanh công ty C鰻
ph亥n FPT
6 Anh Lý Ng丑c Ngà Nhân viên qu違n lý s違n xu医t công ty TNHH G嘘m s泳 Minh Quang Bát Tràng
7 Anh Nguy宇n Th院J逢pi Nhân vi‒p" v逢" x医n công ty c鰻 ph亥n ch泳ng khoán thành ph嘘 H欝 Chí Minh
VJCPI"AQ"I渦C C曳A NGHIÊN C永U
CÁC BI蔭N Câu h臼i b茨ng ti院ng anh Câu h臼i
Transparent Communication Truy隠n thông minh b衣ch
Accountable transparency
(S詠 minh b衣ch
trong trách
nhi羽m)
During the COVID-19 outbreak: 1.My company presents more than one side of controversial issues caused by the outbreak
Trong su嘘t th運i gia COVID- 19 di宇n ra:
Công ty c栄c" v»k" 8逢c" tc" nhi隠u v医p" 8隠 gây tranh cãi do d鵜ch b羽nh gây ra
2.My company is open to criticism by employees.
Công ty c栄a tôi s印n sàng 8„p" pj壱n nh英ng ch雨 trích b荏i nhân viên
96
3.My company is forthcoming with information that might be damaging to the company.
Công ty c栄a tôi s印p"u pi"8嘘i m員t v噂i nh英ng thông tin có th吋 gây h衣i cho công ty 4.My company is accountable
for information it provides
Công ty c栄a tôi ch鵜u trách nhi羽m v噂i nh英ng thông tin gì mà công ty cung c医p
5.My company provides
information that can be compared to industry standards.
Công ty c栄a tôi cung c医p thông tin có th吋 so sánh v噂i các tiêu chu育n ngành. Participative transparency (Minh b衣ch trong s詠 tham gia)
During the COVID-19 outbreak:
6.My company asks the
opinions of employees before making decisions
Trong su嘘t th運i gia COVID- 19 di宇n ra:
Công ty c栄a tôi h臼i ý ki院n c栄c" pj¤p" xk‒p" vt逢噂c khi quy院v"8鵜nh
7.My company asks for
feedback from employees about the quality of its information.
Công ty c栄a tôi yêu c亥u ph違n h欝i t瑛 các nhân viên v隠 ch医t n逢嬰ng thông tin.
8.My company involves
employees to help identify the information they need.
Công ty c栄a tôi liên quan 8院p" pj¤p" xk‒p" 8吋 giúp xác 8鵜nh thông tin h丑 c亥n.
9.My company takes the time
with its employees to
understand who they are and what they need.
Công ty c栄a tôi dành th運i gian v噂k" pj¤p" xk‒p" 8吋 hi吋u h丑 là ai và h丑 c亥n gì.
10,My company makes it easy to find the information that employees need.
Công ty c栄a tôi d宇 dàng tìm th医y thông tin mà nhân viên c亥n.
Substantial transparency
During the COVID-19 outbreak: 11.My company provides
Trong su嘘t th運i gian Covid- 19 di宇n ra:
Phつ lつc
97
(Minh b衣ch
trong thông tin)
information that is relevant to employees
Công ty c栄a tôi cung c医p vj»pi"vkp"nk‒p"swcp"8院n nhân viên
12.My company provides
information that is complete.
Công ty c栄a tôi cung c医p vj»pi"vkp"8亥{"8栄
13.My company provides
accurate information to employees.
Công ty c栄a tôi cung c医p thông tin chính xác cho nhân viên.
14.My company provides
reliable information to employees.
Công ty c栄a tôi cung c医p vj»pi" vkp" 8ƒpi" vkp" e壱y cho nhân viên.
15.My company provides
information in a timely fashion to employees
Công ty c栄a tôi cung c医p thông tin k鵜p th運i cho nhân viên
Control coping (Ch医p nh壱n s詠 vjc{"8鰻i)
When facing organizational change/ work change in response to COVID19:
16.I request help from people who have the power to do something for me.
Kjk" 8嘘i m員t v噂k" vjc{" 8鰻i t鰻 ch泳c/ công vi羽e" vjc{" 8鰻i trong vi羽e" 8嘘i phó v噂i Covid-19:
Tôi yêu c亥u tr嬰 giúp t瑛 nh英pi" pi逢運i có quy隠n làm 8k隠w"i·"8„"ejq"v»k0
17.I try to see the situation as an opportunity to learn and develop new skills
Tôi c嘘 g逸ng xem tình hình pj逢" o瓜v" e挨" j瓜k" 8吋 h丑c và phát tri吋n k悦p<pi"o噂i
18.I put extra attention to