Testbank _ EIS _ Hệ thống Quản Lý Doanh Nghiệp UEL

Chapter Introduction to Business Processes Multiple Choice Questions Which term refers to business processes that are not executed by a single group or function? a b c d e Silo Effect Cross-Functional Functional Structure Enterprise Systems Organizational Structure Answer: b Difficulty: Easy Section: The Functional Organizational Structure Page Reference: Practice: Which term refers to a system in which workers complete their tasks in separate departments without regard to the consequences for the other components of the process? a b c d e ERP Effect Cross-Functional Functional Structure Enterprise Systems Silo Effect Answer: e Difficulty: Easy Page Reference: Section: The Functional Organizational Structure: The Silo Effect Practice: Which system supports business processes end to end? a b c d e Management System Accounting System Enterprise System Functional Structure Document System Answer: c Difficulty: Medium Page Reference: Section: The Functional Organizational Structure: The Silo Effect Practice: Yes Which of the following statements about business processes is true? a b c d e They are executed across multiple functions They are initiated by some type of trigger They involve multiple steps All of the above None of the above Answer: d Difficulty: Medium Section: Business Processes Page Reference: Which term represents a set of tasks or activities that produce desired outcomes? a b c d e Business Process Trigger Outcome Enterprise Resource Planning None of the above Answer: a Section: Business Processes Difficulty: Easy Practice: Page Reference: Which term refers to all of the activities involved in buying or acquiring the materials used by the organization, such as raw materials needed to make products? a b c d e Material Planning Procurement Process Production Process Fulfillment Process Lifecycle Data Management Answer: b Section: Business Processes Difficulty: Medium Practice: Yes Page Reference: Which process involves the actual creation of the products? a b c d e Material Planning Procurement Process Production Process Fulfillment Process Lifecycle Data Management Answer: c Section: Business Processes Difficulty: Medium Practice: Page Reference: Which process uses historical data and sales forecasts to plan which materials will be procured and produced? a b c d e Material Planning Procurement Process Production Process Fulfillment Process Lifecycle Data Management Answer: a Section: Business Processes Difficulty: Medium Practice: Yes Page Reference: Which process supports the design and development of products from the initial product idea stage through the discontinuation of the product? a b c d e Material Planning Procurement Process Production Process Fulfillment Process Lifecycle Data Management Answer: e Section: Business Processes Difficulty: Medium Practice: Page Reference: 10 Which process tracks the financial impact of process steps with the goal of meeting legal reporting requirements? a b c d e Human Capital Management (HCM) Project Management Financial Accounting Management Accounting or Controlling (CO) None of the above Answer: c Section: Business Processes Difficulty: Medium Practice: Page Reference: 11 Which process is used to plan and execute large projects such as the construction of a new factory or the production of complex products such as airplanes? a b c d e Human Capital Management (HCM) Project Management Financial Accounting Management Accounting or Controlling (CO) None of the above Answer: b Section: Business Processes Difficulty: Medium Practice: Page Reference: 12 Which process focuses on people within an organization and includes functions such as recruiting, hiring, training, and benefits management? a b c d e Human Capital Management (HCM) Project Management Financial Accounting Management Accounting or Controlling (CO) None of the above Answer: a Section: Business Processes Difficulty: Difficult Practice: Page Reference: 13 What is the final step of the procurement process? a b c d e Invoice Purchase Requisition Purchase Order Payment None of the above Answer: d Difficulty: Easy Section: Business Processes: Procurement-Buy Page Reference: Practice: 14 What steps are involved in the accounting portion of the procurement process? a b c d e Receiving the materials and the invoice Creating the purchase requisition and sending payment Creating and sending the purchase order Creating the purchase requisition and receiving the materials Receiving the invoice and sending payment Answer: e Difficulty: Difficult Section: Business Processes: Procurement-Buy Page Reference: Practice: Yes 15 What is the first step of the production process? a b c d e Authorize Production Request Production Create Product Receive Finished Goods Issue Raw Materials Answer: b Difficulty: Easy Section: Business Processes: Procurement-Make Page Reference: Practice: Yes 16 What function does the warehouse perform in the fulfillment process? a b c d e Prepares and sends the shipment to the customer Communicates data related to the order to other parts of the organization Tracks the order Notifies the customer None of the above Answer: a Difficulty: Easy Section: Business Processes: Procurement-Make 17 Page Reference: Practice: Yes _ is concerned with matching the demand for materials in the organization with the supply a b c d e Business Planning The Silo Effect Project Management Material Planning None of the above Answer: d Difficulty: Medium Section: Business Processes: Material Planning-Plan Page Reference: Practice: 18 Which of the following is concerned with the storage and movement of materials? a b c d e Business Planning Silo Effect Project Management Material Planning Inventory and warehouse management (IWM) Answer: e Difficulty: Medium Page Reference: Section: Business Processes: Inventory and Warehouse Management-Store Practice: 19 _enables an organization to optimize its product development process, from design to market, while ensuring that it complies with industry, quality, and regulatory standards? a b c d e Business Planning Lifecycle Data Management Project Management Material Planning None of the above Answer: b Difficulty: Medium Section: Business Processes: Lifecycle Data Management-Design Page Reference: 10 Practice: 20 _ provides tools to manage and store documents securely and to keep track of the multiple versions of these documents? a b c d e Document Management Enterprise Management Project Management Material Planning None of the above Answer: a Difficulty: Medium Section: Business Processes: Lifecycle Data Management-Design Page Reference: 10 Practice: 21 How does GBI Global sell its merchandise? a b c d e Directly to customers Via a network of specialized dealers Via the Internet All of the above None of the above Answer: b Difficulty: Medium Section: Global Bicycle Incorporated (GBI) Page Reference: 13 Practice: Yes 22 Which of the following statements about SAP R/3 is true? a b c d It supports a single function or department It is an end-to-end enterprise system Sharing data between departments is problematic None of the above Answer: b Difficulty: Medium Section: How to use this book: SAP Software and Certification Page Reference: 15 Practice: Yes Multiple Answer Questions Within the financial structure, typical functions or departments found in a modern organization include which of the following? f purchasing g h i j operations internships finance marketing Answer: a, b, d, e Difficulty: Medium Section: The Functional Organizational Structure Page Reference: Practice: Yes Which of the following are steps within a generic business process of an organization? a b c d e Payment Trigger Shipment Outcome Confirmation Answer: b, d Section: Business Processes Difficulty: Difficult Page Reference: Practice: Which processes have an impact on an organization’s finances? f g h i j Financial accounting processes Project management processes Management accounting or controlling processes Material planning process Procurement process Answer: a, c Section: Business Processes Difficulty: Medium Page Reference: Practice: Yes Which processes focus primarily on people and projects? a b c d e Financial accounting processes Procurement process Production process Human capital management processes Project management processes Answer: d, e Section: Business Processes Difficulty: Medium Page Reference: Practice: Which of the following are components of the procurement process? a b c d e Warehouse Purchasing Sales Operations Accounting Answer: a, b, e Difficulty: Medium Section: Business Processes: Production-Make Page Reference: Practice: Yes Which of the following are components of the production (make) process? a b c d e Sales Operations Warehouse Accounting Production Answer: c, e Difficulty: Medium Section: Business Processes: Production-Make Page Reference: Practice: Which of the following are components of the fulfillment (sell) process? a b c d e Sales Operations Warehouse Accounting Production Answer: a, c, d Difficulty: Medium Section: Business Processes: Fulfillment-Sell Page Reference: Practice: The term materials encompasses which of the following? a b c d e Products Components Parts Anything used in an organization Accounting Answer: a, b, c, d Difficulty: Medium Section: Business Processes: Fulfillment-Sell Page Reference: Practice: Which of the following activities are related to the production process? a b c d e Request materials Store materials Locate Materials Issue Materials Receive Payment Answer: a, b, c, d Difficulty: Medium Page Reference: Section: Business Processes: Inventory and Warehouse Management-Store Practice: 10 Which of the following activities are related to the procurement process? a b c d e Issue Materials Receive Materials Prepare for Storage Store Materials Locate Materials Answer: b, c, d Difficulty: Medium Page Reference: Section: Business Processes: Inventory and Warehouse Management-Store Practice: 11 Which of the following activities are related to the fulfillment process? a b c d e Locate Materials Prepare Shipment Prepare for Storage Store Materials Ship to Customer Answer: a, b, e Difficulty: Medium Page Reference: Section: Business Processes: Inventory and Warehouse Management-Store Practice: Yes 12 Which of the following are components of the lifecycle data management process? a b c d e Engineering Marketing Accounting Production Sales Answer: a, b, d Difficulty: Medium Section: Business Processes: Lifecycle Data Management-Design Page Reference: 10 Practice: 13 Which departments take part in the conception of an idea? a b c d e Accounting Production Engineering Sales Marketing Answer: c, e Difficulty: Medium Section: Business Processes: Lifecycle Data Management-Design Page Reference: 10 Practice: 14 In which elements of the lifecycle data management process does marketing play a role? a Design b Conceive product ideas c Make d Marketing & service e Discontinue product Answer: c, d, e Difficulty: Easy Section: Business Processes: Lifecycle Data Management-Design Page Reference: 10 Practice: 15 In which components of the asset management process is production involved? a b c d e Settlement Perform maintenance Authorize maintenance Request maintenance Perform service Answer: b, c, d Difficulty: Medium Page Reference: 11 Section: Business Processes: Asset Management and Customer Service-Service Practice: 16 Sales is involved in which steps in the customer service process? a b c d e Perform service Create service request Settlement Authorize service Request maintenance Answer: b, d Difficulty: Medium Page Reference: 11 Section: Business Processes: Human Capital Management-People Practice: 17 What part of the project management process is within the various functional areas? a b c d Budgeting Execution Settlement Planning Answer: a, b, c, d Difficulty: Medium Section: Business Processes: Project Management-Projects Page Reference: 12 Practice: Yes 18 Which of the following products fall(s) within GBI’s line of business? a b c d Deluxe and professional touring bikes Men and women’s off-road bikes Motor bikes Bike accessories Answer: a, b, d Difficulty: Medium Page Reference: 14 Section: Global Bicycle Incorporated (GBI) Practice: Yes 14 Which of the following statements regarding the goods receipt step of the external procurement process are TRUE? a b c d e A goods receipt is created against an STO This step results in both an FI and a material document A goods receipt is created against a PO An FI document is created, but there is no GL impact Only one material document is created Answer: b, c, e Difficulty: Medium Section: Procurement Process – External Procurement 15 Which of the following impacts to the general ledger accounts result when a company pays a vendor invoice? a b c d e The bank account is credited The vendor subledger account is debited The bank account is debited The vendor subledger account is credited The accounts payable reconciliation account is debited Answer: a, b, e Difficulty: Medium Section: Procurement Process – External Procurement 16 Which of the following statements regarding WM steps related to procurement are NOT TRUE? a b c d e A transfer requirement is created Goods are moved from storage bins to an interim storage area Goods are moved from an interim storage area into storage bins A transfer order is created against an STO A PO triggers the WM process Answer: b, d, e Difficulty: Medium Section: Warehouse Management Steps Related to Procurement 17 The shipping step involves which of the following activities? a b c d e Creating a delivery document Authorizing picking, packing, and goods issue Processing a purchase order Authorizing picking, packing, and goods receipt Creating a transfer order Answer: a, b Difficulty: Medium Section: Fulfillment Process – Shipping 18 Which of the following statements regarding WM steps related to fulfillment are TRUE? a b c d e A transfer order is created based on a delivery document Goods are moved from an interim storage area into storage bins A transfer order is created against an STO A PO triggers the WM process Goods are moved from storage bins to an interim storage area Answer: a, e Difficulty: Medium Section: Warehouse Management Steps Related to Fulfillment 19 What are the GL entries when a customer invoice is generated? a b c d e The accounts payable reconciliation account is debited The accounts receivable reconciliation account is debited The customer subledger account is debited The revenue account is credited The vendor subledger account is credited Answer: b, c, d Difficulty: Medium Section: Fulfillment Process – Concluding steps 20 Which of the following statements about an STO are NOT TRUE? a b c d e It can trigger the fulfillment process It can trigger the production process A goods issue can be posted against an STO A goods receipt can be posted against an STO A purchase order can be posted against an STO Answer: a, e Difficulty: Medium Section: Procurement, fulfillment, production, and IWM processes 21 Identify the GL entries that are posted when a payment is sent to a vendor a b c d e The vendor account is credited, The vendor account is debited The accounts payable reconciliation account is debited The bank account is credited The bank account is debited Answer: b, c, d Difficulty: Medium Section: Procurement Process – External 22 The goods receipt step in production involves which of the following GL entries? a b c d e Finished goods inventory account is debited The manufacturing output settlement account is credited Finished goods inventory account is credited The COGS account is debited The GR/IR account is credited Answer: a, b Difficulty: Medium Section: Production Process - Continued 23 Which of the following statements about the integrated process are TRUE? a b c d e The process is triggered by a customer order The fulfillment process is suspended when the needed raw materials are not available The production process is suspended when the needed raw materials are not available The production process continues when the finished products become available The fulfillment process continues when the finished products become available Answer: a, c, e Difficulty: Medium Section: General Question type: Multiple Choice In a make-to-order strategy the production of finished goods or semifinished goods is most frequently triggered by a k l m n o Sales order Purchase order Transfer order Production order Goods issue Answer: a Difficulty: Easy Section: Learning Objectives a b c d e Which one of the steps listed most likely would be the final step in the procurement process? Confirm transfer order Goods receipt Goods issue STO Send payment Answer: e Difficulty: Medium Section: Procurement Process – Internal Procurement and Procurement Process - External Procurement a b c d e In which of the following processes is a material document NOT created? Warehouse management Fulfillment Inventory management Production Procurement Answer: a Difficulty: Medium Section: General In which of the following processes is a transfer order (TO) created? a b c d e Warehouse management Fulfillment Inventory management Production Procurement Answer: a Difficulty: Medium Section: General After a transfer order related to fulfillment has been confirmed, which of the following steps is most likely to occur next? a b c d e Billing Payment Creating a transfer requirement Shipping Posting a goods receipt Answer: d Difficulty: Medium Section: Fulfillment Process - Continued Shipping, billing, and payment are steps in which process? a b c d e Warehouse management Fulfillment Inventory management Production Procurement Answer: b Difficulty: Medium Section: Fulfillment Process – Continued and Fulfillment Process – Concluding Steps Receive invoice is a step in which process? a b c d e Warehouse management Fulfillment Inventory management Production Procurement Answer: e Difficulty: Medium Section: Procurement Process – (External) a b c d e A company has decided to acquire materials via internal procurement What is the likely next step? Create an STO Create a purchase order Create a sales order Initiate shipping Post a goods receipt Answer: a Difficulty: Medium Section: Procurement Process – Internal Procurement a b c d e Which one of the following statements about the goods receipt step in the procurement process is TRUE? No FI or material documents are created One material document is created, but no FI documents are One FI document created, but no material documents are Both FI and material documents are created None of the above Answer: d Difficulty: Medium Section: Procurement Process – Internal Procurement 10 Identify the step in the procurement process for which a material document is created a b c d e Goods issue Goods receipt Transfer order STO Create requisition Answer: b Difficulty: Medium Section: Procurement Process – Internal Procurement 11 Identify the step in the fulfillment process for which a material document is created a b c d e Goods issue Goods receipt Transfer order STO Create requisition Answer: a Difficulty: Medium Section: Fulfillment Process – Concluding Steps 12 Which one of the following activities triggers the shipping step (goods issue) in the fulfillment process? a b c d e Goods receipt is posted Availability check is initiated Transfer order is created Picking is completed STO is created Answer: d Difficulty: Medium Section: Fulfillment Process - Shipping 13 Which statement about the production process is TRUE? a b c d e It is triggered by the WM process The first step is an availability check The last step is confirmation It involves issuing materials to the production order No FI documents are created Answer: d Difficulty: Medium Section: General 14 In the procurement process, a purchase requisition is created during which step? a b c d e Availability check Sales order processing Requirements determination Purchase order processing Source of supply determination Answer: c Difficulty: Medium Section: Procurement process – Initial steps 15 In a plant-to-plant movement, valuation occurs at a b c d e Goods issue and at the valuation price of the issuing plant Goods receipt and at the valuation price of the issuing plant Goods issue and at the valuation price of the receiving plant Goods receipt and at the average price of the receiving plant Goods issue and at the average price of the receiving plant Answer: a Difficulty: Medium Section: Procurement Process – Internal Procurement 16 Calculate the financial effect of a goods issue posting based on the following data Procurement type: Internal Materials: Pens Quantity shipped: 100 Valuation price at the receiving plant (for one pen): $2.30 Valuation price at the sending plant (for one pen): $2.40 a b c d e Debit GR/IR, credit inventory for $230.00 Debit inventory, credit COGS for $240.00 Debit inventory, credit GR/IR for $230.00 Debit and credit to the inventory account for $240.00 No financial effect takes place at this step, so no FI document is created Answer: d Difficulty: Difficult Section: Procurement Process – Internal Procurement 17 What is the FI effect of a goods receipt posting in the external procurement process? a b c d e Debit GR/IR, credit inventory Debit inventory, credit COGS Debit inventory, credit GR/IR Debit and credit to the inventory account No financial effect takes place at this step, so no FI document is created Answer: c Difficulty: Medium Section: Procurement Process – External Procurement 18 What is the general ledger impact when a vendor invoice is received and verified? a b c d e Debit GR/IR, credit vendor subledger account Debit inventory, credit GR/IR Debit vendor subledger account, credit COGS Debit inventory, credit vendor subledger account Debit vendor subledger account, debit GR/IR Answer: a Difficulty: Medium Section: Procurement Process – External Procurement 19 What is the general ledger impact when a transfer requirement is created in the warehouse management process? a b c d e Debit GR/IR, credit inventory Debit inventory, credit COGS Debit inventory, credit GR/IR Debit and credit to the inventory account There is no impact on the GL Answer: e Difficulty: Easy Section: Warehouse Management Steps Related to Procurement 20 In WM steps related to fulfillment, a transfer order is created based on a(n) a b c d e Purchase order Goods issue Delivery document Goods receipt STO Answer: c Difficulty: Medium Section: Warehouse Management Steps Related to Fulfillment 21 What is the general ledger impact of the goods issue step in the fulfillment process? a b c d e Debit GR/IR, credit inventory Debit inventory, credit COGS Debit and credit to the inventory account Debit COGS, credit inventory No financial effect takes place at this step, so no FI document is created Answer: d Difficulty: Medium Section: Fulfillment Process – Concluding Steps 22 Calculate the debit and credit for the goods issue step in the fulfillment process, based on the following data (Note: You need to pick the right price for this calculation.) Materials sold (trading goods): Printers Quantities sold: 100 Price for customer: $120.00 Current average moving price: $85.00 Price from vendor: $84.00 Average price 30 days before customer order was placed: $86.00 a b c d e $12,000 $8,500 $8,400 $8,600 $0.00 Answer: b Difficulty: Medium Section: Fulfillment Process – Concluding Steps 23 What is the GL entry when a company receives a payment from a customer? a b c d e Debit revenue, credit customer Debit customer, credit revenue Debit bank, credit customer, credit accounts reconciliation account Debit accounts reconciliation account, credit bank Debit accounts reconciliation account, debit customer, credit bank Answer: c Difficulty: Medium Section: Fulfillment Process – Concluding Steps 24 What is the CO impact in the confirmation step of the production process? a b c d e Labor costs are transferred from the work centers to the production order Material costs are debited to the production order as actual costs The finished goods inventory account is debited The manufacturing output settlement account is credited The production order is credited by the value of the finished goods Answer: a Difficulty: Difficult Section: Production Process - Continued 25 What is the general ledger impact of the goods receipt step during a stock transfer? a b c d e Debit GR/IR, credit inventory Debit inventory, credit COGS Debit and credit to the inventory account Debit COGS, credit inventory There is no GL impact Answer: e Difficulty: Medium Section: Inventory Management (STO) - Continued Question type: True or False Sell-from-stock strategy uses inventory as a buffer between processes to de-couple them or to make them less dependent on each other Answer: True Difficulty: Easy Section: Learning Objectives The warehouse management process always results in the creation of a material document Answer: False Difficulty: Medium Section: General The warehouse management process sometimes involves the creation of an FI document Answer: False Difficulty: Medium Section: Warehouse Management Steps Related to Procurement The confirmation of the transfer order (TO) is executed during the warehouse management process Answer: True Difficulty: Medium Section: Warehouse Management Steps Related to Procurement Sales order processing and payment are steps in the procurement process Answer: False Difficulty: Medium Section: Fulfillment Process – Initial Steps The availability check in the fulfillment process can trigger the procurement process Answer: True Difficulty: Medium Section: Procurement Process – Initial Steps Creating a purchase order is a step in the fulfillment process Answer: False Difficulty: Easy Section: Procurement Process – External Procurement The production process can trigger the procurement process Answer: True Difficulty: Easy Section: General The fulfillment process can trigger the procurement process Answer: True Difficulty: Easy Section: Procurement Process – Initial Steps 10 There is a controlling (CO) impact in the billing step of the procurement process Answer: False Difficulty: Medium Section: General 11 There is a controlling (CO) impact in the goods issue step of the fulfillment process Answer: True Difficulty: Medium Section: General 12 The goods issue step in in the fulfillment process results in the creation of FI and material documents and also has a CO impact Answer: True Difficulty: Medium Section: General 13 The last step of the production process is always goods issue Answer: False Difficulty: Easy Section: General 14 A purchase requisition is converted to a PO in the purchase order processing step in the procurement process Answer: True Difficulty: Medium Section: Procurement Process – Initial steps 15 In external procurement, materials have the status “stock in transit” at the time of the goods issue step for the receiving plant Answer: False Difficulty: Medium Section: Procurement Process – Internal Procurement 16 In the internal procurement process, the debits and credits for the GL account postings at the goods issue step are calculated based on the valuation price at the sending plant Answer: True Difficulty: Difficult Section: Procurement Process – Internal Procurement 17 At the time of goods receipt in an internal procurement process, the material document consists of two lines for each of the plants Answer: False Difficulty: Medium Section: Procurement Process – Internal Procurement 18 At the time of a goods receipt in an internal procurement process, both material and FI documents are created Answer: False Difficulty: Medium Section: Procurement Process – Internal Procurement 19 At the time of a goods receipt in an external procurement process, the material document consists of a single line item Answer: True Difficulty: Medium Section: Procurement Process – External Procurement 20 When a payment to a vendor is initiated, the bank account will be debited by the amount of the payment Answer: False Difficulty: Medium Section: Procurement Process – External Procurement 21 No material documents are created during WM processes Answer: True Difficulty: Easy Section: Warehouse Management Steps Related to Procurement 22 The shipping step involves creating a delivery document Answer: True Difficulty: Easy Section: Fulfillment Process – Shipping 23 The delivery document is a request to move materials from one plant to another Answer: False Difficulty: Easy Section: Fulfillment Process – Shipping 24 The amount of the debit and credit for the goods issue step in fulfillment is based on current moving average price of the material Answer: True Difficulty: Medium Section: Fulfillment Process – Concluding Steps 25 When a payment from a customer is received, an automatic posting is made to the accounts receivable reconciliation account Answer: True Difficulty: Medium Section: Fulfillment Process – Concluding Steps 26 A goods receipt moves materials from “unrestricted use” to “in transit” status Answer: False Difficulty: Easy Section: Procurement, Fulfillment, Production and IWM Processes 27 If the storage location is warehouse managed, then a goods receipt will trigger the WM processes Answer: True Difficulty: Easy Section: Procurement, Fulfillment, Production and IWM Processes 28 When an invoice from a vendor is received, a credit entry is posted to the GR/IR account Answer: True Difficulty: Medium Section: Procurement Process – External 29 There is a FI impact at the time of the goods receipt during a stock transfer Answer: False Difficulty: Medium Section: Inventory Management (STO) - Continued ... Difficulty: Easy Section: Business Processes: Procurement-Make 17 Page Reference: Practice: Yes _ is concerned with matching the demand for materials in the organization with the supply a b c... Reference: Section: Business Processes: Inventory and Warehouse Management-Store Practice: 19 _enables an organization to optimize its product development process, from design to market, while... Section: Business Processes: Lifecycle Data Management-Design Page Reference: 10 Practice: 20 _ provides tools to manage and store documents securely and to keep track of the multiple versions