(Luận văn thạc sĩ) ảnh hưởng của chất lượng dịch vụ tới sự hài lòng của khách hàng sử dụng mạng di động vinaphone trên địa bàn tỉnh thái nguyên​

Total 2.527 Extraction Method: Principal Component Analysis % of Variance 50.543 Cumulative % 50.543 123 Component Matrixa Component DB1 693 DB2 579 DB3 804 DB4 768 DB5 691 Extraction Method: Principal Component Analysis a components extracted Nhân tố đồng cảm: KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Approx Chi-Square 642 158.606 Bartlett's Test of Sphericity Df Sig .000 Communalities Initial Extraction DC1 1.000 597 DC2 1.000 354 DC3 1.000 513 DC4 1.000 658 Extraction Method: Principal Component Analysis 124 Total Variance Explained Initial Eigenvalues Component Total % of Variance Extraction Sums of Squared Loadings Cumulative % 2.121 53.027 53.027 835 20.881 73.908 664 16.595 90.503 380 9.497 100.000 Total 2.121 % of Variance 53.027 Extraction Method: Principal Component Analysis Component Matrixa Component DC1 772 DC2 595 DC3 716 DC4 811 Extraction Method: Principal Component Analysis a components extracted Nhân tố hài lòng: KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Approx Chi-Square Bartlett's Test of Sphericity Df Sig .832 325.861 15 000 Cumulative % 53.027 125 Communalities Initial HL1 HL2 HL3 HL4 HL5 HL6 Extraction 1.000 1.000 1.000 1.000 1.000 1.000 291 622 542 398 551 611 Extraction Method: Principal Component Analysis Total Variance Explained Componen t Extraction Sums of Squared Loadings Initial Eigenvalues Total % of Variance Cumulative % Total 3.016 860 50.272 14.342 50.272 64.613 691 549 487 396 11.524 9.147 8.115 6.600 76.138 85.285 93.400 100.000 3.016 % of Variance 50.272 Extraction Method: Principal Component Analysis Component Matrixa Component HL1 HL2 HL3 HL4 HL5 HL6 Extraction Method: Principal Component Analysis a components extracted .540 789 736 631 742 782 Cumulative % 50.272 126 PHỤ LỤC PHÂN TÍCH HỒI QUY Model Summary Model R R Square 733a Adjusted R Std Error of the Square Estimate 537 525 Durbin-Watson 28792 1.874 a Predictors: (Constant), DC, H, T, PH, DB ANOVAa Sum of Model Df Squares Mean Square Regression 18.660 3.732 Residual 16.082 194 083 Total 34.742 199 F Sig 45.019 000b a Dependent Variable: HL b Predictors: (Constant), DC, H, T, PH, DB Coefficientsa Model Unstandardized Standardized Coefficients Coefficients B (Const Error 945 189 H 191 053 T 146 PH t Sig Beta Tolerance VIF 5.001 000 219 3.614 000 651 1.535 059 160 2.503 013 585 1.711 118 048 177 2.478 014 466 2.146 DB 150 054 212 2.757 006 403 2.479 DC 120 048 160 2.522 012 595 1.682 ant) Std Collinearity Statistics a Dependent Variable: HL 127 Collinearity Diagnosticsa Model Dimension Eigenvalue Condition Index Variance Proportions (Constant) H T PH DB DC 5.943 1.000 00 00 00 00 00 00 018 17.923 23 04 03 22 15 00 012 22.043 01 09 00 05 03 96 012 22.643 00 31 20 19 27 02 009 25.930 27 55 00 45 14 01 006 31.713 48 01 76 08 42 00 a Dependent Variable: HL ... 34.742 199 F Sig 45.019 000b a Dependent Variable: HL b Predictors: (Constant), DC, H, T, PH, DB Coefficientsa Model Unstandardized Standardized Coefficients Coefficients B (Const Error 945 189 H... ant) Std Collinearity Statistics a Dependent Variable: HL 127 Collinearity Diagnosticsa Model Dimension Eigenvalue Condition Index Variance Proportions (Constant) H T PH DB DC 5.943 1.000 00 00... DC3 716 DC4 811 Extraction Method: Principal Component Analysis a components extracted Nhân tố hài lòng: KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Approx Chi-Square