Giải quyết đơn khiếu nại lần hai về xếp loại học lực của học sinh trường THPT

B0 GIAO DIJC VA DAO TAO TRVONG CAN BQ QUAN LY GIAO DUC TP HO CHI MINH TIEU LUAL.SiN CUOI KHOA LOp bOi throng nghiep vu Ong tdc vién Thanh tra giap due Nam - 2017 Ten tieu lt4n: "GIAI QUYET DON KHIEU NAI LAN HAI Vt XtP LORI HQC LVC HQC Ki I NAM HQC 2016-2017 CUA HQC SINH NGUYEN VAN A, LOP 11A, TRUONG THPT VX, TINH ViNH LONG" Ho va ten hoc vi'en: Phnm Wit Ninh Don vi cong tk: So Gido duc vA DA° tao Vinh Long TP HO CHI MINH, THANG 12/2017 MUC LUC MO dau trang 01 1\10i dung trang 02 MO to tinh hu6ng trang 02 Xac dinh muc tieu )(ft bit tinh trang 03 Phan tich tinh (phan tich nguyen nhan \id hau qua) trang 04 De xuat nhang giai phip trang 05 T6 chirc thgc hien gidi phdp de dat dugc muc fi el t' de trang 09 Man nghi, de xuat trang 15 Ket luan trang 17 Tai lieu tham khdo trang 18 A Ma DAL Viac danh gid x6p loai hoc lye, harsh kiam hoc sinh ph0 th6ng phdi &mg Quy the (ThOng to 58/2011/TT-BGDDT) Tuy nhien, veri sir chfi quan cita mOt b0 phan gido vien, nil& la chit quan lac de, litc dânh gia nhan xet, chit quan khOng cong 130 kat qua the !pal kiam tra hoac khOng sira 18i tren bai kiam tra cho hoc sinh; cong vOi tam ly diem so, khOng hai lOng vOi diem kern; hay thodi quen nuOng chieu, tin len phiEn diet) dm cai nen mOt so phu huynh da tim gap hieu truOng (16 khieu nai diem Khi khOng hai lOng vai kat qua gidi quyet cua hieu tnra'ng ngubi khieu nai se tip tuc khieu nai len Se( Gido due va Dao tao (GDDT) hoac M can Lath) dao nha tubing tit dap em minh, mOt so ea chap co the lam don gui cho nhieu co quan nhu BO GDDT, UBND tinh, Dieu lam anh huerng 16n den uy tin dia cac co so gido due nOi rieng, cua toan nganh GDDT not Chung Tuy nhian, viec ph8 Bien Quy the danh gia x6p loai hoc sinh, cling nhu giai quyet khieu nai cita nha truOng han cha, don den cac vu viec khieu nai vugt cap hay t6 cdo ph& sinh khOng dOng y \Teri kat qua gidi guy& khieu nai !An dAu De lam Mt dieu that khOng he don gian, dOi hOi nhimg ngtred co trach nhiam phai tim hieu ro nguyen nhan, giai guy& dung trinh tv, dam bac, quyen lgi hop phap ctia cac ben Tit to cong tac tai don vi Set GDDT Vinh Long, tOi xin neu len tinh huOng: "Giii quyet don khieu nai lan hai ve xep loaf h9c lye hoc ki I dam h9c 2016-2017 ciia h9c sinh Nguyen Van A, lop 11A, Truimg THPT VX, tinh Vinh Long" Trong de tai nay, tOi chi tap trung nghien ciru tinh huOng va cac van ban quy pham phap lust lien quan den firth vvc khieu nai, t6 cao de de xuat phuong an giai guy& tinh huOng da neu Hy vong Tiau luan phan aril) duce phan nao thvc khieu nai kat qua hoc tap, khieu nai vuot cap va huerng giai quyet cua nganh CO the each gidi guy& dm ban than tOi chug dugc hoan chinh, rat mong sty dOng gOp quy ban cua quy ThAy, CO TrtrOng Can b0 quart 11, doc gia va &Ong nghiep B Net DUNG MO to tinh tutting Chiau ngey 20/01/2017, Gam d6c Set GDDT Vinh Long co tiap BA Le Thi D la phy huynh cua em Nguyen Van A, dang la hoc sinh lOp 11A, Truing THPT VX den gin don to cao (co xucit trinh gay cluing minh nhan dein va so hO khciu, phiecu lien lac cua em Nguyin Van A, dan khiEu nai gin Trtrang THPT VX va Quyet Binh giai quyat khiecu nai clia Hi'u bluing truing) NOi dung don yeu cam Giam d6c Se( GDDT xem )(et ki luat Hieu truing Truing THPT VX cling the giao vien co lien quan vi co tinh xap loai sai hoc lye hoc ki I Yam hoc 2016 - 2017 dm ba va yeu ceu xap hoc lyc ba lai cho dung BA cho rang s6 lién lac nha tnremg gfri cho gia dinh ghi diem trung binh cac mOn dm be la 8.4 ma hyc lye loaf trung binh la khOng dimg, nhu the la ba bi tril dap, nha truing da co tinh lam sai, ba khiau nai lai co tinh khOng sfra Sau nhan &rot don khieu cua ba D, GiAm d6c Sa GDDT co yeu cat' ba D cho xem qua phiau lien lac thi phat hien diem trung binh mOn Lich sir va mOn Gido dye cOng dan cim em Ian lucrt le 6.4 va 4.9, the mOn lai dau tran 6.5; Diem trung binh cac mOn la 8.4; Xep loaf hoc lyc trung binh, hanh kiam tot Qua trao d6i them da Warn thOng tin thi be Le Thi D cho biat nhfing nam truerc day ba co diem trung binh mOn Lich sir cling tuong throng, rieng mOn Gido dye cong dan thi tat hon niumg hoc ki I nam hoc 2016-2017 141 qua th&p, ma em Nguyen Van A Van tich cue hoc tip, nen be Le Thi D van qua guy& nha truing da xap loaf sai, yeu cau phdi xap 14i cho ba la hoc sinh giOi, hoac it cling la hoc sinh lien flan vi be la hoc sinh giOi tir nhO dan gier Khi duge hOi va each -dap nhan va giAi guy& don khiau nai cua Truth-1g THPT VX thi ba D cho hay Hieu truing truing co cho ba D xem Quy the Ira khang dinh truing da xap loai dung, ding then de nghi ba D rat don; ba khOng chiu rut dun thi nha truemg guy& dinh gift nguyen ket qua hoc lot trung binh cita em Nguyen Van A Mc dinh myc tieu xir 15, tinh Qua xem xet, giai quyet not dung cila tinh neu teen nham dat dugc mix tieu chung va moc tieu co the sau: 2.1 Myc tieu chung Viec gidi quy& khieu nai phai dam bao chinh xac, khach quan, cong khai dan chit, kip thai va dUng tham quyen, trinh tu, thu toe, thai han quy dinh phap lust Qua do, gidi quy& th6a &rig yeti can cua huynh hoc sinh, tao duge uy tin ciia nha truemg, cua nganh GDDT nOi rieng va cila toan xa hei not chung 2.2 Myc tieu cu the Truác tien can xac dinh dUng nOi dung dun Khi xac dinh dAng don khieu nai sau de giai quy& theo ding tham quyen, ding nei dung, dung quy trinh theo quy dinh cua Luat khieu nai 2011, Nghi dinh so 75/2012/ND-CP 03/10/2012 cua Chinh phu ya quy dinh co the tai ThOng tu s6 07/2013/TTTTCP 31/10/2013 cna Thanh tra Chinh phu va cdc van ban quy pham phdp lust ve tra (Luat tra nam 2010, Nghi dinh s6 86/2011 /NDCP, ) Khi d6i chieu vgi the dieu khoan cna Luat khieu nai nam 2011 thi Le Thi xuAt trinh dAy dU giAy ter chirng minh minh la ngued dai dien hop phap em Nguyen Van A dang hoc lap 11A va thuc hien ding trinh tu, thu toc khieu nai, co cung cap guy& dinh gidi quyet khieu nai Lan clau dia Hieu truemg Tnremg THPT VX, khieu nai cua ba tiled han xir li va gui Cho Giam d6c Sa GDDT la ngued quail li Hieu truerng Twang THPT VX Do dO, dun cna ba co du dieu kin thy li MOt la, xac dinh dung sai tiep nhan dun khieu nai cila phi huynh hoc sinh; diing tiled kiem tra xem trinh tu, thu toc giai quyet khieu nai Ian cila Hieu trträng Truemg THPT VX co dung theo quy dinh cUa phap luSt khOng Day la van de nhay cam can phai gidi quyat nhanh chOng, cong khai rOng de xOa bO tam li nghi ng6 ket qua danh gia cu6i ki hoac cuei nam phu huynh Xem day la bai hoc ve cong tac tuyen truyen, phe bien Quy the danh gia xep loai hoc sinh cua Lkh dao nha truemg lan gido vién tnreng Trong thin gian tea can tuyen truyen de hoc sinh va phy huynh nam Quy the vi: Khi hoc sinh hieu se xac dinh duce mirc diem, lieu chuan ve dao dire de phan dau; t cac diem liet (Vi dy: Nett diem kiem tra hoc Id cilia mon the &mg thed bi & duc ma churl dgt thi cho dit em Apt 10.0 a at ca cac mon lai van khOng Apr xep loai kha, giei), bier cac hanh vi nen tranh de co dao dire tat Khi phu huynh hieu thi phu huynh la ngued giup cho nha truang khau Om sat, don doe viec hoc dm hoc sinh; va da hieu thi chac chan phu huynh se khOng khieu nai, to cao, khOng ban tan ve each danh gia xep loai nha truing ma trai lai bdo ve cach danh gid Su viec tren cling chi cac van de ma Lkh dao nha tn.rang, gido vién chit nhiem va gido viên day Lich sir, Gido duc cong dan cua lop 11A can quan tam ve each thong bdo ket qua hoc tap ciia hoc sinh Dieu co the rut kinh nghiem cho town tnrecng Can b0 tiep dan, cho nhikg ngued lam cong tdc tra va nhung nguiri duce giao xir li don thu khieu nai, t6 cao can canh gide c16 phan biet dau la khieu nai, dau 11 t6 cao, dau la kien nghi phan anh, Thut to co nhieu vu don thu khieu nai nhung ban chat la to cao, a day phi(' huynh gui don to cao nhung thuc chat la khieu nai lan hai Phan tich tinh Inning 3.1 Nguyen nhan a) Nguyen nhan khach quan - Phu huynh hoc sinh khOng nam 1-8 Quy the ddnh gia xep loai hoc sinh; - Em Nguyen Van A khOng dau to hoc mOn xa hOi ma tap trung dau to hoc mOn to nhien de co kien thirc nham thi vao cac tnrOng dai hoc, cao ding b) Nguyen nhan chit quan Viec trier' khai Quy the danh gia xep loai hyc sinh lac hop phi huynh hyc sinh dau nam hyc cua ba Tran Thu T chua tot hoac D Ira em Nguyen Van A to la nen kh8ng tram Quy the Ong \Teri tam li diem so, xem tich ma di khieu nai; Yeu eau de kiem tra ten lop cia gido vien Lich sit, Gido due cong clan day lop 11A cao hoac gido vien thieu cong bang nen em Nguyen Van A bi kheng the hoac gido vien cid de pha hop vári mat bang dm läp 11A (Trithng se lay diem trung binh cac bai kiem tra de doi chieu v&i diem thi hoc ki Kai nhein xet); - Gido vien chi nhiem lop kitting than thu lich lam viec cda truemg ma pith phieu lien lac sem la nguyen nhan khien me em Nguyen Van A hieu nham; Hieu trueng truäng THPT VX da quyet dinh giai quyet khieu nai Lan dau nhung chua giai quy& met each cu the, it rang, chua giap phy huynh nam vang Quy the xep loai hoc lye hyc sinh, giap phu huynh hieu va chap nhan vOi ket qua xep loai 3.2 HO qua Do thieu sot cua nha trueng Ira sv co chap dm ba D da khien vu viec keo dai lam anh hue:mg den tam li, den ket qua hyc tap sau cua em Nguyen Van A Trong boi canh bao chi len an viec chay theo tich va the tieu ctrc day them ma sy viec )(ay de 40 sy nghi ngör caa cdc phu huynh khac Dieu da anh huerng den uy tin va danh dy cua nha truarng not rieng, nganh GDDT VTnh Long not chung De xuAt nheng gifii pilaf) Kiem tra diet, kien thy IP, (helm quyen giai quyit: Day la khieu nai dieu kien thu 1f, thuec tham quyen giai quy6t cua Giam d'ac Sa GDDT nen Thanh tra Sa can tham muu de Giam doe thu 15T giai quyet Khi gidi quyet khieu nai phai dam bao dung nOi dung, dUng quy trinh theo quy dinh cua Luat khieu nai 2011, Nghi dinh so 75/2012/ND-CP, 03/10/2012 cila Chinh phi) va quy dinh cu the tai ThOng to so 07/2013/TT-TTCP, ngdy 31/10/2013 cua Thanh tra Chinh Thong bac, thy lk Thanh tra Set tham mtni de Giam dOc SO GDDT thOng bao cho ba D Met SO GDDT se thu 132 don va gidi guy& khieu nai theo Au 01 - KN (Ban hanh kern theo ThOng to 07/2013/TT-TTCP) Klan tra, xac minh: Thanh lap to xac minh, lap ke hoach xac minh, tien hanh xac minh va bey cdo ket qua xac minh Thanh tra tham mini de Giam dOc SO GDDT quyet dinh lap t6 xac mirth gOm 03 vien: 01 vien Thanh tra lam t6 truemg, 01 vien PhOng Gido chic trung hgc va 01 vien PhOng Kit thi va Kiem dinh chat lucmg giao due; TO xac minh xay dung Ice hoach lam vies; ThOng bdo cho Hieu truemg TruOng THPT VX chuan bi cac loai 116 so, tai lieu co lien quan nhu: SO goi ten ghi diem lap 11A, phieu di6m nhan cua gido vien Lich sir, gido vien Gido due cong dan löp 11A, phial.' lien lac cua em Nguyen Van A, quy the danh gid xep loai hoc sinh trung hgc, ke hoach hop phu huynh so ket hgc Id I dm trueng va bien ban hop phu huynh dau /lam dm 16p 11A; HO so gidi quy& khieu nai lan dau cua Hieu trueng; ThOng bao cho Tracing THPT VX th gi gian, dia diem va phan lam viec veci t6 xac minh; Tien hanh kiem tra quy trinh giai quyet khieu nai Ian dau cua Hieu tripling Trueng THPT VX; Kiem tra quy trinh dank gia, xep loai hoc ice cilia em Van A: Mem tra hO so, kiem tra lai the diem kiem tra tren 16p (he s6 1, hc so 2) va doi chieu voi diem kiem tra hoc ki I cUa cac mon Lich sir, Gido due cong dan, d6i chi6u diem kiem tra ten gi'a.'y lam bai vOri cac diem dugc ghi teen s6; Thuc hien cac -nghiep vu khac de kiem tra, xac minh: + Neu Hieu true:mg Tnrerng THPT VX giai quy& khiau nai len deu düng quy trinh hoec kat qua giai quyat khiau nai khOng hop ly to xac minh can )(de dinh n3 cho sai pham, ca nhan sai pham, mire dO sai pham va de xudt hinh thirc xir li VI du: To kiam tra phat hien diem kiam tra ya diem thi chénh lech Bang nger thi trao &di yeti gine vien b0 mon co diem kiam tra va diem thi chenh lech bat thuemg xac dinh nguyen nhen den den stir chenh lech do; + Neu Hieu truemg TruOing THPT VX giai quyat khiau nai len &au dung quy trinh, kat qua giai quyat hop lY thi de xuAt Lanh da p to cluit dei thoai - Hoan chinh bao cao xac minh va gui cho lath dao TO' chirc clai thoai (theo Dieu 53 dux Ludt khiecu nai mini 2011 va DiAu 21 cita Thong tu 07/2013/TT-TTCP): Mai ba D trao dei v6i to xac minh va Hieu truOng Truemg THPT VX cluari str chil tri cua Giam dot So GDDT NOi dung thOng bao kat qua xap loai cua em Nguyen Van A nhu the la dung va gidi thich li den den viec hoc lye cua em bi xap trung binh; &Ong theri xac dinh nOng vOi nen ba TrAn Thu T mai gin phiau lien lac truck hop phu huynh nen khOng co co hei giai thich khi'an phti huynh khiati nai va nit& phu huynh va nghien dm them cat diau khodn ThOng to 58/2011/TTBGDDT Neu ba D deng y vei thOng tin to the minh cung cap thi lam don xin rut khiau nai thi Gam dee SO se thOng bdo dinh chi giai quy& khiau nai theo Dieu 10 cna Luet khiau nai nam 2011 va kat tluic vu viec; Neu ba D khOng co yr dinh rut khiau nai thi Gam dee SO se quyat dinh giai quyat khiau nai ba D va cong khai theo quy dinh, lap bién ban lam viec Ban hanh quyeft dinh giai quyAt khiAu nai lot hai (theo Di Au : 10 ctia Lu at khdu nai nthn 2011): Ban hanh quy& dinh giai quyat khiau nai len hai cila ba 0, gin cho cat ben lien quan va cong khai kat qua gidi quyk len hai theo quy dinh Lap va quan 05 so': Lap he so va quart 1Yr he so gidi quyat khiau nai ctia ba D theo thing quy dinh Phirong an giiii quy& Phwang an 1: Sau tip nhan don, nghien dm don va cac he so tai lieu cling thOng tin ba D cung cap Giam doe Ser GDDT true tip trao din hoac co the fly quyen cho Chanh tra Sb trao doi, gidi thich each danh gia xap loai va quy trinh giai guy& khieu nai de" ba D nhan rang ba bi xap loai trung binh la khang the va quy trinh giai quyet khieu nai diem dm Hieu truemg Truang THPT VX IA dung, Hieing co dau hi'eu tin dap em Nguyen Van A nhu ba nghi D8ng thin, cam kat se co huang chi dao cac trtrông true thuec Set GDDT chap hanh nghiem cac quy dinh ve danh gia xap loai hoc sinh, cong khai kat qua hoc tap elm ngtrai hoc, Neu ba D hiau va khOng nOp don thi Sb se kheng thy li, vu viec ket Ulu diem: Gidi guy& nhanh ch6ng khieu nai cua phu huynh Khuyet diem: KbOng the cong Thai kat qua khieu nai de lam co sa phan bien xa hei, tao co hei cho the suy dien kitting hay khac sinh Dieu khien uy tin ya danh du etia nhA trtrông bi anh huerng, gay nen du luan kh8ng Mt den uy tin dia gido vien va nha trtremg Sau vu viec, ngued thiet thei nhat van la em Nguyen Van A, nau khong co giai phdp hi; try dOng vien chac chan em se co nguy co bi co lap, bi anh hueng tam li va sa slat hoc tap Phtrang an 2: Tip nhan don khieu nai va giai guy& dung nOi dung, &mg trinh tu, thd We theo quy dinh cua Luat khieu nai 2011, Nghi dinh 75/2012/ND-CP 03/10/2012 dm Chinh phu va quy dinh cu the tai Thong to so 07/2013/TT'-TTCP ngAy 31/10/2013 cua Thanh tra Chinh phU Liu diem: Giai quyet chinh xac, thee ding, dUng quy trinh khieu nai Co the cong khai kat qua giai quyet khieu nai c16 lam co se pit bien xa Wei va dap tat cac nghi nget cho rang gido vien kheng cong bang danh gia xep loai hoc sinh Khuyet diem: Mat nhieu thin gian Sau vu viec, nguini thiet thoi nhat van la em Nguyen Van A, nau kheng co giai phdp he try dOng vien chac chan em se co nguy co bi co lap, bi anh hueng tam li va sa slit hoc tap Phwong an 3: Tip nhan don khieu nai Ira giai quyet dung not dung, ding trinh AT, thil tuc theo quy dinh cua Luat khieu nai 2011, Nghi dinh so 75/2012/ND-CP 03/10/2012 dm Chinh quy dinh cu the tai Thong to so 07/2013/TT-TTCP 31/10/2013 cila Thanh tra Chinh On Chuyen don thu khiéu nai ve thU truerng don vi giai quyet theo tham quyen tin diem: True tiep giai quy& khieu nai cl6 lam co so phan bien xa hei va dap tat cac nghi ngO cho rang gido vien kh8ng ding bang danh gia xep loci hoc sinh Khuyet diem: MAt nhieu thei gian Sau vu viec, ngueri thiet thOi yen la em Nguyen Van A, lieu kheng co giai phap ho trg do, ng vi et n chic chin em se co nguy co bi co lap, bi anh huang tam li va sa sut hoc tap Qua uu diem ya khuyet diem dm 03 phuong an tren, ban than tei chgn phuong an thic 02 de giai quyet don khieu nai cua phy huynh TA chuc thyt hien giii phi') de (tat nine tieu de Day la khieu nai chl dieu kien thy 1Y, thuOc tham quyen giai quyet Giam doe Sa GDDT nen Thanh tra Sa can tham muu de Giam dec thu ly giai quyet Khi giai quyet khieu nai phai dam bac, dung not dung, &mg quy trinh theo quy dinh cua Luat khieu nai 2011, Nghi dinh so 75/2012/ND-CP, 03/10/2012 cua Chinh phU va quy dinh et; the tai Thong to se 07/2013/TTTTCP, 31/10/2013 cila Thanh tra Chinh Quy trinh giai quyet khieu ngi Birk 1: Thu 1y, chuan bi xk minh nOi dung khieu nai Buer c 2: Tien harsh )(de minh not dung khieu nai Bulk 3: Ban hanh, gui, cong khai quy6t dinh giai quy& khieu nai lap, quail li he so giai quyet khieu nai Sau nam " dugc quy trinh giai guy& khieu nai thi tiers harsh theo tong buesc cu the nhu sau: Bubo Thy ly, chu4n bi xac minh not dung khieu nai (Dieu 27 va 29 cUa Luat khieu nai nam 2011) - Thy 117 don: Ngay nhan don la 20/01/2017, tieu de la don to cdo nhung qua phan loai thi day la dan khieu nai lan hai, nOi dung khieu nai la van de nhay cam nen can gidi guy& nhanh gon; Qua ph n loai to thay: Day la don khieu nai !An hai dit dieu kien thy 11 (co cher 147 cim ngtrai khieu nai, ba Le Thi D la me runt cita em Nguyen Van A, don khieu nai duce gin cho Giam doe SO GDDT la ngued quan 11 Hieu truing Tnremg THPT VX, thai han khieu nai hieu lye, ngtrai khieu nai co cung cap Quyet dinh gidi quy& khieu nai lan dau, nOi dung khieu nai co anh huang true tiep den quyen lgi him phap cila ngtrai khiéu nai, khieu nai khOng vi pham Dieu 11 dm Luat khieu nai) Thanh tra Sa tham muu de Giam dac SO ban hanh ThOng bao viec thy 117 giai quyet khieu nai; NOi dung don yeu cau: Giam dac Sa GDDT xem xet ki lust Hieu truang Truing THPT VX ding cac giao vien co lien quan vi co tinh xep loaf sat hoc lye hoc ki I nam hoc 2016 - 2017 tha ba va yeu cAu x6p hoe lire ba lai cho dung BA cho rang so lien lac nha truing giri cho gia dinh ghi diem trung binh cac mon tha ba la 8.4 ma hoc lye loai trung binh la khOng dung, nhu the la ba bi tit dap, nha toeing da co tinh lam sai, ba khieu nai lai co tinh khOng sirs Phieu lien lac ba D cung cap the hien diem trung binh mon Lich sir, mon giao dye COng dan cua em lan lugt la 6.4 va 4.9, cac mon can lai deu tren 6.5; Diem trung binh cac mein la 8.4; Xep loai hoc lye trung birth, hanh kiem tat; Tenn lai, day la dan khieu nai lan hai, du dieu hen thy 11 va ding tham quyen ngtrai giai quy& nen Thanh tra Sa can tham muu de Giant (lac SO guy& dinh lap t6 xac minh lam sang t6 vu viec (Theo Didu Thong tir 07/2013/TT-TTCP) Tir dO, t6 xac minh lap the ke hoach xac minh de xac dinh cac nOi dung nett don la dung hay sai, hay co dung co sai tir dO co ca se% de xuat huemg giai quyet cho lanh dao tham kith° 10 - Kiam tra guy& dinh giai quyat khieu nal lan dau cua Hieu ft-trait-1g truOng THPT VX; - Tian hanh chuan bi xac minh Churn bi ve nhan sv, nghien cat va tim hiau ft) cac quy dinh ve danh gid x'ap loai hoc lye, hanh kiam ciia hoc sinh THPT (ThOng to so 58/2011/TT-BGDDT ban hanh 12 thing 12 nam 2011); Ka hoach On tap, t6 chi:cc thi va lich hoan diem se hoc ki nam hoc 2016 - 2017 elm don vi; chuan bi phuong tien, kinh phi; Thu thap cac chUng dr, tai lieu co lion quan den viec xap loai hoc lye dm hoc sinh Hoang Nam gem: Se goi ten ghi diem lap 11 A, phiau diem ca nhan cua gião vien Nga van va giao vien Lich sir lap 1A, phial.' lien lac dia em Hoang Nam; - Thanh tra Ser tham muu Giam doe Se( GDDT quyat dinh lap t6 )(de minh gam 03 vien: 01 vien Thanh tra Sa lam to twang, 01 vier) PhOng Gido due Trung hoc va 01 vien phOng Kitic thi kiam dinh chat Wong gião due; te xac minh hop Ira phan cong nhiem vu; - To xac mitt xay dung lea hoach lam viec: Lap ka hoach va thai gian tien hanh xac minh tir 06 that-1g 02 nam 2017 den ngdy 08 thing 02 nam 2017; - ThOng bao cho Hieu Um:mg Truing THPT VX chuan bi cac loai ho sa, tai lieu co lien quan nhu: Se goi ten ghi diem lop 11A, phiau diem ca nhan cua gido vien Lich sir va giao vien mOn Gião due cong clan lop 11A, phiau lien lac cita em Nguyen Van A, quy the danh gia xap loai hoc sinh trung hoc, ka hoach hop phu huynh so kat hoc ki I cila troang va bién bin hop phki huynh Tau ram dm 16p 11A; He so gidi quyat khiau nai Ian dau cua Hieu twang; ThOng bac) cho twang THPT VX thOi gian, dia diem va phan lam viec vii to )(de minh 11 Busk 2: Tien lihnh xac minh not dung khieu nai (That hiO2 cac quy trinh, sir dung cac nghi&3 vu diror quy dinh tai Myc clic: Thong tie 07/2013/TT- TTC P) COng 1)6 guy& dinh xac minh not dung khieu nai; Sir dung cac Wen phap nghiep vu de lien hanh kiem tra, xac minh: + Kim tra quy trinh giai quy& khieu nai ran dau cua Hieu truing Truang THPT VX; + Kiem tra quy trinh dânh gia, xep loai hoc hic ciia em Nguyen Van A: Kim tra su, kiem tra lai cac diem kiem tra teen lop (he se; 1, N s6 2) va dai chieu Writ diem kiem tra hoc ki I ciia cac mOn Lich sir va mon Gido due cong dan, d6i chik diem kiem tra tran giay lam bai vai diem dupe ghi trén s6; Thuc hien cac nghiep vu khdc a kiem tra, xac minh: Neu Hieu truang Tnrang THPT VX giai quyet khieu nai !An dau ding quy trinh hoe ket qua giai quyet khieu nai khOng hop ly, t6 xac minh can xac dinh r6 chi; sai pham, ca nhan sai pham, mire sai pham va de xuat hinh thirc xir 11 Vi du: T6 kiem tra phat hien diem kiem tra va diem thi chénh Lech ding ng& thi trao d6i vai gido vien b0 mon co diem kiem tra va diem thi ten lech bat thirêmg de xac dinh nguyen nhan dAn den sly chenh Lech Neu Hieu trip:Sing Truang THPT VX gidi guy& khieu nai lan dau dimg quy trinh, ket qua giai quyet hop ly thi de xuat Lanh dao to oh& d & i thoai Lam viec vai ngubi khieu nai, nguai bi khieu nai, ca quan, to chirc, ca nhan co lien quan, bao cao ket qua xac minh nOi dung khieu nai (khoan di& 29 Ludt khieu ngi ) - Lam viec nhitng dal taping co lien quan den viec daub gia xep loai hoc lye cua em Nguyen Van A g6m: Gide vien chu nhiem lap 11A; gido vien 1)0 mOn Lich sir, Gido due cong dan lOp 11A; Nhan vien hoc vu: Cung cap Mk ban hop phu huynh dAu ham aim lap 11A va cac loai so sash co lien quan den viec danh gia xep loai hoc sinh lap 11A; Ba Le Thi D va em Nguyen Van A Ket qua: 12 Gido vien Lich sir xac dinh diem trung binh cuei nam cua em Nguyen Van A la 6.4 nhu cid ghi phieu lien lac Id dimg, diem phi' hap ved näng lye cua em A Ira khemg lech \mai diem bar thi hoc ki (6.00d) Qua kiem tra del chigu vai bai kiem tra, ma tran de kiem tra to truemg duyet, se diem ca nit, se diem lan, to kiem tra nhan thay thOng tin gido vien Lich sir nhan xet co dO tin cay cao Gido vien Gido due cong dan xac dinh diem trung binh cuoi nam cua em Nguyen Van A la 4.9 nhu da ghi phieu lien lac la dimg, diem dO cao cot diem kiem tra ti'et (4.0d) tiled dau nam em co suy nghia se thi dui hoc vao ban khoa hoc tu nhien, nen em A IchOng dau tu hoc cac mOn xa hei, diem so 4.9 et phan Onh dung !rang lye cua em hoc ki I va du bdo neu em ea gang hoc bai, dau tu phieu ban mOn gião due cong dan thi chac chan rang em se tien be phieu hoc ki II, vi em co thuc lye hoc Mt Qua kiem tra doi chieu v&i bai kiem tra, ma tran de kiem tra t6 truing duyet, s6 diem ca nhan, s6 diem lan, to kiem tra khOng ph& hien sai pham cua gido vien Gido due cong dan viec danh gid xep loai kat qua hoc tap cua em Nguyen Van A Gide vien chit nhiem lOp 11A Ichang dinh: Da trim khai quy che danh gia ?Cep loai hoc lye hanh kiem cho tat ca hoc sinh va phu huynh cua lop tir dau nam nhtmg lac hop phu huynh dau ram thi ba em Nguyen Van A du Deng tiled, thin nhan viec khOng tuan tha lich lam viec cua truing ma phut phieu lien lac sem la nguyen nhan khien me em A hieu nham he diem trung birth teen 8.0 la phai xep loai giOi, to lam thi kha Nhan via hoc vu khang dinh xep loai hoc lye cua em Nguyen Van A la dung, mac du diem trung binh cac mOn cua em la 8.4 nhung khOng rai vão cac truing hop dac each theo Khoan 6, Dieu 13, ThOng tu 58/2011/TTBGDDT - Lam viec true tiep Hieu truing Truing THPT VX va cac ca nhan, be phan cO lien quan de hem tra quy trinh giai guy& khieu nai Ian dau: Kat 13 qua cho thay Hiatt truamg da dive hiOn &Mg, du trinh to giai quyat khiau nai Fan dAu cua ba D; Kat qua giai quyat la hop ii IChOng co sai pham Ti chic dOi tho4i (theo Dieu 53 awl Luat khiecu nai nam 2011 vg Diête 21 cilia Thong to 07/2013/TT-TTCP): Mgi ba D dai thoai vai to xac minh va HiOu tnramg TruOrng THPT VX dtrai sty chat tri caa Giam d6c Sa GDDT NOi dung thOng bao kat qua xap loai cua em Van A nhu the la dung va gidi thich dan clan viec hoc lye caa em bi xep trung binh; dang thei xac dinh nOng vOi nén Ed TrAn Thu T mai gin phial.' lien lac trugc hop phu huynh nen khOng co ca hOi giai thich khian phu huynh khiau nai va nha phu huynh vO nghian &II them cac diau khoan ThOng to 58/2011/TT-BGDDT Neu ba D clang Y vgi thOng tin t6 xac minh cung cap thi lam dun xin rut khiau nai thi Giam dik SO se thOng bao dinh chi giái quyêt khiau nai theo Dieu 10 dm Lust khiau nai nam 2011 va kat thac vu viec; Neu be, D khOng coy dinh rat khiau nai thi Gam dac SO se !guy& dinh giai quyat khiau nai giri ba D lea cOng khai theo quy dinh Lap bian ban lam viec Hoar' chinh ben cao xac minh va gui cho lanh dao T6 xac minh de nghi htning xir ly nhu sau: IChOng co &au hiOu Hieu trtrecng va cac gido vien Tnremg THPT VX tra dap em Nguyen Van A, kat qua xap loai hoc lye caa em A la ding Da nghi gift kat qua 'cap loai hgc lye hoc ki I caa em Nguyen Van A, lop 11A nam hoc 2016 - 2017 la: Trung binh Chi dap Hieu trugng Targng THPT VX pha binh ba TrAn Thu T, gido vian chit nhiOm lep vi da khOng tuan thii lich cOng tac caa dun vi phian hgp HOi d6ng su pham va yeu can town the glee vier' tnr grig quan tam trian khai Quy the denh gia xap loai hoc sinh da hoc sinh biat xac dinh dugc mirc diem can phAn dAu tranh bi khang the nhu trugng hyp caa em Nguy6n Van A Chi dao HiOu truamg tubing THPT VX phan cOng tap the giao vién b0 mon lop 11A quan tam, h 6" try clang thei chi dao Ban thui:mg vu down tuning, 14 cac vien TO tu van tam if hoc duemg try, tu van em Nguyen Van A khOng bi mac cam, lchOng de cac ban co dinh kik vai em Van A Giam doe So GDDT VInh Long quyat dinh va cong khai kat qua giai quyat khieu nai cua ba Le Thi D theo dung quy dinh Bwuc Ban hinh, giri va cong khai quyet dinh giii quyet khieu nai: 14) va quin li hO so khieu nai (theo Khoem 3, Di'u 34 bkit khiecte nai nitm 2011) Giam dac Sb GDDT Vinh Long quy& dinh va cong khai kat qua gidi quyat khieu nai cua ba Le Thi D theo dung quy dinh: 'Chang dinh khOng co dau hiau Hieu truemg va cac gido vien truing THPT VX tra dap em Nguyen Van A, kat qua x4p loaf hoc lvc cua em Van A la ding Thong nhat gill' kat qua xap loai hoc luc hoc ki I cua em Nguyen Van A, lop 11A nam hoc 2016 2017 la: Trung binh rll Chi dap Hieu trueng phe binh ba Tran Thu T vi da khang tuan that lich clang the dia don vi phien hop HOi dang su pham va yeti eau toan the gido vien truang quan tam trian khai Quy the dänh gia xep loai hoc sinh hoc sinh biat xac dinh ductc mire diem can phan dau trânh bi khang the nhu twang hop dm Nguyen Van A; citing thOri pit cong tap the gido vien bo man lOp 11A quan tam, hO try de em Nguyen Van A khOng bi mac cam, khang de cac ban co dint' kin veri em Nguyen Van A Thong bao kat qua giai guy& khieu nai lan hai cho toan Hal dang su pham truemg THPT VX Ara phu huynh hoc sinh toan truang dugc brat Ngu&i co trâch nhiam xac minh lap so giai quyat khieu nai (duos quy dinh tai IChodn 1, Dieu 34 Lu4t khieu nai) theo trinh tu: MO so gidi quyat khieu nai (tinh tit thub", giai quyat); Thu thap, phan loai tai lieu (lop muc lye de quan 13"f); DOng sa giai guy& khieu nai (tinh tit giri quy6t dinh Ara deg khai quyet dinh giai quyat khieu nai); Ban giao cho b0 phOn luu tril (Thanh tra SO) luu Kien nghl, de xuAt 15 Dal via Sêr GDDT can ma ck lOp tap huan, bien kien thdc phap luOt cho gido vien gido duc cong dun, gido vien lam chi nhiem lap va top Infan ley nang flap cong dan, giai quyet khieu nai, -CO cao cho thi tntang va cap phO cac dun vi five thuOc Sb GDDT D61 vai luc lugng tra, cong tae vien tra va cac cong chit duce trung tap lam nhiem vu tra can tang cuang to van a cac ca nhan, to chic dugc tra clam Luat, clam quy dinh vi lam theo Luat, theo quy dinh han la chdm chum tim va xir li cac sai pham D6i ved cac cong chile, vien chic dang cong tic nganh GDDT can lam tot vai trO tuyen truyen, gido due cua minh Muen vic y truck tién phdi biet Luat le, hieu LuOt le va gucmg mau chap hanh LuOt le Rieng dal vai vien chic giang day can to chic hem tra, dinh gia x'ap loai hoc sinh theo huang ph& huy clang lye nguai hoc; dam bao chain, tra bai kiem tra Ira hoan diem se ding quy dinh Del vai cac co ser glair) duc can b6 tri phOng tiep cong dan va tiep cong dan ding quy dinh 16 C KET LUiNN Qua giai quyat tinh huOng cho thay, nguyen nhan Mn clan tinh trang tran la phu huynh hoc sinh hop dau nam lchOng chit y rang nghe glen vien nhiam trian khai, khOng nam rep Quy cha danh gia, xap loaf hoc sinh; Lanh dao nha truang chua giai quyat th6a clang yeti cau lan mot d & i \red phu huynh hoc sinh, Vi vay, a khOng xay nhang van de tucmg to va phia ca quan chit quail, lath dao dun vi va ca nhan can thus hian dung quy dinh cua phap luat, quy trinh thus hian, nam day du thOng tin vu viac, phan tinh nguyen nhan, de cac gidi phdp giai quyat thau tinh, dat 132 giaa phu huynh hoc sinh, nha trugng Vies giai quyat dat hiau qua nail tran, g6p phan nang cao hiau luc, hieu qua quail lY cua cu quan dun vi, phat huy vai trO, nang lye cua cong tac vien tra qua trinh tham muu, de xuat thu tnrang gidi quyat dam bao van dung kin thirc ky" Jiang cong the vien tra du gs boi duang vac thus tian giai quy6t cong vie tai ca quan dan vi cong tac thus hian chirc trash, nhiam vu cua cong tac vien tra theo quy dinh cda phap luat va theo nhiam vu duos lath dao phan cOng./ 17 D TAI LIEU THAM KHAO Luat Giao dye, nha xuAt ban chinh tri qu6c gia, Ha NOi 2005 Lu'at IchiEu nai, nha xuAt ban chinh tri Qu6c gia (2011) Nghi dinh s6 75/2012/ND-CP, 03/10/2012 dm Chinh phu v'è vie quy dinh chi fiat mot s6 dial.' cua Ltfat khiau nai ThOng tu 58/2011/TT-BGDDT, ctia BO Gido due va dao tao vE viEc Ban hanh Quy the denh gid, x6p loci hoc sinh trung hoc co ser va hoc sinh trung hoc ph6 thOng ThOng tu s6 07/2013/TT-TTCP, 31 thong 10 n'am 2013 dm Thanh tra Chinh phii ve quy dinh, quy trinh giai quyEt khiEu nai hanh chanh ThOng tu s6 40/2013/TT-BGDDT 18 thong 12 nam 2013 quy dinh ve tiEp cong dAn, giai quyEt khiEu nai, giai quyEt t6 cab clia BO Gido dye Ara Dan tao 18 ... nai phai dam bao chinh xac, khach quan, cong khai dan chit, kip thai va dUng tham quyen, trinh tu, thu toe, thai han quy dinh phap lust Qua do, gidi quy& th6a &rig yeti can cua huynh hoc sinh, ... 14i cho ba la hoc sinh giOi, hoac it cling la hoc sinh lien flan vi be la hoc sinh giOi tir nhO dan gier Khi duge hOi va each -dap nhan va giAi guy& don khiau nai cua Truth-1g THPT VX thi ba D... dang la hoc sinh lOp 11A, Truing THPT VX den gin don to cao (co xucit trinh gay cluing minh nhan dein va so hO khciu, phiecu lien lac cua em Nguyin Van A, dan khiEu nai gin Trtrang THPT VX va