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1 | P a g e THAI NGUYEN UNIVERSITY Socialist Republic of Vietnam SOUTHERN LUZON STATE UNIVERSITY Republic of the Philippines " Assessment of Implementation of Government Strategies in Improving Competitiveness of Telecommunication Companies in Vietnam: Basis for Policy Redirection using PEST Analysis and Solution ” DOCTOR OF BUSINESS ADMINISTRATION STUDENT: PHAN THẾ HÙNG CLASS: DBA1 Hà nội, 2013 2 | P a g e ACKNOWLEDGEMENT I would like to express our most sincere thanks to the Management Board of the Southern Luzon State University, Thai Nguyen University,, the teacher of the school has helped me facilitate the learning process throughout. I would like to express sincere gratitude and profound Professor. Dr Milo Placino enthusiastic teacher who have dedicated guidance, encouragement, spend time and exchange orientation for me during this research. I would like to express my sincere thanks to the telecomunication enterprises VNPT,Viettel,SPT,VTC in Ha noi and Ho chi minh has helped me research material, through a questionnaire survey. I sincerely thank Ministry of information and communications, Information and communication public manager school, colleagues and classmates DBA1 facilitated enthusiastic help and share my experience to help complete the thesis. Finally, I would like to send the gift to the heart of my family has passed enthusiasm and encouragement to complete my thesis. Phan The Hung 3 | P a g e REPRESENTATIONS I hereby declare that this is my own research. The figures mentioned in the thesis are correct. The conclusion of the thesis has not been published in any other work. Phan The Hung 4 | P a g e Abstract In the past years achievements of the ICT sector has made a significant, bringing great benefit to society. The number of telecom business increased, the dynamics of the telecom business increased, telecommunications cost reduction, quality telecommunications services are gradually improving. However, with the development - many problems arising in this industry:The dispute service; The exclusive license; The human problem; The issue of restructuring of state-owned corporations; The issue of managing telecommunication infrastructure; Management services, management These issues are directly related to government policy and regulations, development policies in recent years, as well as issues of economic, social, technological . The assessment of the macroeconomical impact of government policy through the evaluation of the implementation of government policy in the competitive telecommunications business model with PEST is an essential need and then finding make recommendations for policy changes. To implement this study, the author answered: To evaluate the competitiveness of the telecommunications company in Vietnamn; To determine the impact of the policies of the state on the development and competitiveness of telecommunications industry in Vietnam; To draft policies that will further improve the competitiveness of the telecommunication industry in Vietnam. Scope and limitation of the study: Some state macroeconomic policies, especially the operation of information and communications; The level of implementation of government policies for the development of competitive telecommunications corporations Vietnam: Group of Vietnam Post and Telecommunications (VNPT); Viettel Corporation (Viettel); Vietnam Multimedia Corporation (VTC); Sai Gon Poster Corporation (SPT) Results of this study will showed that the level of implementation of government policies for the development of competitive telecommunications businesses in Vietnam. This study will clarify somewhat the impact of the policy as well as the macro factors affecting the development of competitive telecommunications businesses, so we can choose the more appropriate solution. The study will help policy makers to have a clearer view of the telecommunications activities, the macroeconomic factors as well as the impact of these factors to the competition in the telecommunications business. Since then there is a reasonable adjustment, the right time . to ensure harmony between the interests of the state, business and civil society in terms of development technology and ICT services, international economic integration. 5 | P a g e TABLE OF CONTENTS ABBREVIATIONS 10 CHAPTER I: INTRODUCTION 12 1. Introduction . 12 2. Background of the study 15 3. Statement of the problem . 20 4. Significance of the study . 20 5. Scope and limitation of the study: Scope of the study and limitation . 21 5.1 Subject of the study . 21 5.2 Scope and limitations of the study . 21 6. Definition of terms Definition of terms . 22 CHAPTER II: REVIEW OF RELATED LITERATURE AND STUDIES 25 1. Literature review . 25 2. Conceptual frameworkConceptual framework 29 3. Characteristics of the competitive environment in telecommunications business. . 36 3.1 Influence of the political system, laws and policies: the Telecommunications Law, the Enterprise Law, Investment Law, Competition Law . 36 3.2 The capacity depends on the manager. 37 3.3 The characteristics of the competitive relationship between the enterprises in the field of high technology products and intangible services 38 4. Theoretical framework 39 4.1 PEST model . 39 4.2 The PEST elements of the telecommunications industry 41 CHAPTER III: Methodology 44 1. Research design . 44 2. Subject of the study . 44 3. Research instrument 44 4. Subjects of investigation 45 6 | P a g e 5. The survey content. . 45 CHAPTER IV: PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA 52 1. POLITICAL FACTORS, INSTITUTIONS, GOVERNMENT LEGISLATION AFFECTING THE MARKET COMPETITION IN TELECOMMUNICATIONS . 62 1.1 The institutions and laws of the state of the competitive telecommunications business in Vietnam. 62 1.2 Assessing the implementation of government policies for the development of telecommunications competition . 68 1.3 Analysis of results surveys for Policy elements (P) 72 2. ECONOMIC FACTORS (E) THE IMPACT OF COMPETITIVE MARKETS IN TELECOMMUNICATION . Error! Bookmark not defined. 2.1 The economic situation in Vietnam in 2012, socio-economic indicators in 2013 79 2.2 Investment policies, tax incentives and government investment in infrastructure and telecommunication services to promote effective competition in the telecommunications business. 81 2.3 The economic integration and participation of many economic sectors to develop competitive telecommunications. 87 2.4 Analysis of results surveys for Economic elements (E) 91 3. SOCIAL FACTORS (S) 97 3.1 Workforce ITC with the development of the Telecommunications business. 97 3.2 Implementation of programs of public telecommunications and telecommunications development 103 3.3 Analysis of results surveys for Social elements 107 4. TECHNOLOGICAL FACTORS AFFECTING THE TELECOMMUNICATIONS MARKET (T). . 113 4.1 The impact of technology convergence factors for the telecommunications sector. 113 4.2 The impact of factors of state investment in research and development competitive telecommunications . 116 4.3 Analysis of results surveys for Tenical elements (T) . 119 C. ACHIEVEMENTS, RESTRICTIONS AND CAUSE 126 1. THE ACHIEVEMENTS . 126 2. RESTRICTIONS AND CAUSE . 128 2.1 Restrictions 128 2.2 Cause of the limitations mentioned above. 129 7 | P a g e CHAPTER V : SUMMARY, FINDINGS, CONCLUSIONS AND RECOMMENDATIONS 131 1. Solutions related to policy factors (P) . 131 2. Economic Solutions (E) . 134 3. Solutions related to social(S) . 136 4. Solutions related technology (T) 140 5. CONCLUSION . 125 8 | P a g e LIST OF TABLES Table 1.The list of factors investigated: 46 Table 2.factor of telecom business 48 Table 3.number of documents relating to Telecommunications Competition last 5 years. 61 Table 4.Analysis of influence factors (x1-x4) of P to each telecommunication companies 73 Table 5.Determine the meaning of the elements X1, X2, X3, X4 74 Table 6.Post Hoc Tests on P 76 Table 7.Assess the impact of the P element of competition among businesses. 77 Table 8.foreign direct investment by sector in vietnam 83 Table 9.Analysis of influence factors (x5-x8) of P to each telecommunication companies 92 Table 10.Determine the meaning of the elements X5, X6, X7, X8 93 Table 11.Post Hoc Tests on E 95 Table 12.Assess the impact of the E element of competition among businesses. 97 Table 13.Labor productivity is measured by GDP / hour 102 Table 14.Analysis of influence factors (x5-x8) of P to each telecommunication companies 108 Table 15.Determine the meaning of the elements X9, X10, X11, X12 109 Table 16.Post Hoc Tests on S 111 Table 17.Assess the impact of the S element of competition among businesses. 113 Table 18.Analysis of influence factors (x13-x16) of T to each telecommunication companies 120 Table 19.Determine the meaning of the elements X1, X2, X3, X4 121 Table 20.Post Hoc Tests on T 123 Table 21.Assess the impact of the P element of competition among businesses. 124 Table 22.General summary of enterprises 125 9 | P a g e LIST OF FIGURES Figure 1.Market share of telecom service operators 19 Figure 2.Governmental organization on ICT 56 Figure 3.Market share of mobile phone service providers 91 Figure 4.Number or universities and colleges offering ICT traning 100 10 | P a g e ABBREVIATIONS 2G Second Generation Mobile Network 2G+ or 2.5 G Second Generation Enhanced 3G Third Generation Mobile Network 4G Fourth Generation Mobile Network ADSL Asymmetric Digital Subscriber Line AFTA Asean Free Trade Area AMPS/NMT Advanced Mobile phone System/Nordic Mobile Telephony APC Law of the Australian Postal company APEC Asia-Pacific Economic Cooperation BCC Business Co-operation Contract BTS Base Transceiver Station CDMA Code division multiple access CDMA Code Division Multiple Access EDGE Enhanced Data Rate for Global Evolution FDI Foreign Direct Investment FOMA Freedom of Mobile Multimedia Access GPRS General Packet Radio Service GSM Global System for Mobile Communications HSCSD High-speed Circuit Switched Data ICT Information and communications technology ITU International Telecommunication Union NGN Next Generation Network PDC Personal Digital Cellular