Bài báo cáo bằng tiếng anh về công ti DHL . Phân tích tìm hiểu những khía cạnh trong chuỗi cung ứng , logistics của DHL : vận tải , tồn kho , dịch vụ vận chuyển , đóng gói, CNTT.... Tìm hiểu điểm mạnh , yếu từ đó đề ra giải pháp. 1. DHL express 1.1. Overview DHL Worldwide Express, a privately held worldwide delivery service comprised of DHL Airways and DHL International, is the worlds oldest and largest international airexpress company. DHL was founded by three young shipping executivesAdrian Dalsey, Larry Hillblom, and Robert Lynnwho were casting about for a way to increase turnaround speed for ships at ports. They reasoned that if the shipping documents could be flown from port to port, they could be examined and processed before the ships arrived, and speeding up the process would decrease port costs for shippers. With this in mind, the trio combined the first letters of their last names to form the acronym DHL, thus beginning an aircourier company that revolutionized the delivery industry. In 1990, DHL sets up its first Express Logistics Centres around the world to service its customers future requirements. The vision the company communicates to its customers is the ability to provide next morning delivery of their inventories anywhere in
DHL EXPRESS DHL express 1.1 Overview DHL Worldwide Express, a privately held worldwide delivery service comprised of DHL Airways and DHL International, is the world's oldest and largest international air-express company DHL was founded by three young shipping executives Adrian Dalsey, Larry Hillblom, and Robert Lynn who were casting about for a way to increase turnaround speed for ships at ports They reasoned that if the shipping documents could be flown from port to port, they could be examined and processed before the ships arrived, and speeding up the process would decrease port costs for shippers With this in mind, the trio combined the first letters of their last names to form the acronym DHL, thus beginning an air-courier company that revolutionized the delivery industry In 1990, DHL sets up its first Express Logistics Centres around the world to service its customers' future requirements The vision the company communicates to its customers is the ability to provide next morning delivery of their inventories anywhere in the world 1.2 Structure Deutsche Post DHL is the world's largest logistics company, now in over 220 countries and territories worldwide, particularly in sea and air mail With over 380,000 employees and offices in LOGISTIC MANAGEMENT REPORT over 220 countries and territories work every day to help client cross borders, reach new markets and grow customer business Or simply send a letter to their loved ones DHL is becoming the world’s largest logistics company DHL services include DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight, DHL Supply Chain DHL deliver parcel up to 75kg over 220 countries and regions DHL stand as one of the global market leader of the international express and logistics industry Services in DHL Express LOGISTIC MANAGEMENT REPORT 2.1 Services exported to other countries 2.1.1 Export services 2.1.1.a DHL Express worldwide DHL Express Worldwide offers an end of business day delivery service around the world for pieces up to 70kg and shipments up to 1,000kg They deliver reliably and quickly to more global destinations across a single integrated network than any other express delivery company 2.1.1.b DHL Express 9:00 Their premium time-definite service offers a delivery before 9:00 (10:30 to the USA) on lanes that guarantee either a next or second business day delivery DHL Express 9:00 is offered to the majority of business centers in Europe, the Middle East, Africa, Asia and the Americas DHL LOGISTIC MANAGEMENT REPORT Express 9:00 features a money-back guarantee and is suitable for pieces up to 30kg and shipments up to 300kg A door-to-door delivery before 9:00 a.m on the next possible business day Time-critical international shipping needs Money-back guarantee and proactive delivery notification Standard booking procedure and customer support Available from specific pickup locations to major business centers 2.1.1.c DHL Express 10:30 A door-to-door delivery before 10:30 a.m on the next possible business day Time-critical international shipping needs Money-back guarantee and proactive delivery notification Standard booking procedure and customer support Available from specific pickup locations to major business centers 2.1.1.d DHL Express 12:00 With DHL Express 12:00 client will receive your shipments before 12 noon on the next possible business day DHL Express 12:00 offers a money-back guarantee and allows for heavier pieces up to 70kg and shipments up to 300kg LOGISTIC MANAGEMENT REPORT A door-to-door delivery before 12:00 noon on the next possible business day Time-critical international shipping needs Money-back guarantee with proactive delivery notification available on request Standard booking procedure and customer support Available from specific pickup locations to all major business centers 2.1.1.e DHL Express worldwide A door-to-door delivery by the end of the next possible business day Time-sensitive international shipping needs Proactive delivery notification available on request Standard booking procedure and customer support Available from and to all pickup and delivery locations worldwide 2.1.1.f DHL Express jumbo Delivery by the end of the next possible working day at affordable prices Ideal for shipping dutiable goods internationally Available for shipments up to 10kg and up to 25kg A choice of two easy-to-use DHL boxes included in the rates Simple fixed prices based on destination zone LOGISTIC MANAGEMENT REPORT 2.1.1.g DHL Express easy Delivery by the end of the next possible business day for shipments paid for at a DHL Service Point Time-sensitive international shipping needs Available only from DHL Service Point outlets Easy-to-use packaging range for shipments between 500g and 25kg Payable by cash or credit card terms only 2.2 Service to your country 2.2.1 Import services With their DHL Express Worldwide Import product, customer can import shipments from over 220 countries and territories in the world This is more than any other express delivery company can offer What’s more, customers in, say, the USA can order an import from China not just to the USA, but to other destinations as well We call this a third country shipment There is no need for local brokers or forwarders to get involved in any part of the process Client are in full control, and able to manage all aspects of your imports in a very simple way 2.2.1.a DHL express 9:00 import A door-to-door delivery before 9:00 a.m on the next possible business day Time-critical international shipping needs Money-back guarantee and proactive delivery notification Standard booking procedure and customer support LOGISTIC MANAGEMENT REPORT Available from specific pickup locations to major business centers 2.2.1.b DHL Express 12:00 import A door-to-door inbound delivery to an address in your country before 12:00 noon on the next possible business day Time-sensitive international shipping needs Money-back guarantee with proactive delivery notification available on request Book online or via Customer Service Transport charges payable by receiver or third party Available from specific pickup locations to all major business centers 2.2.1.c DHL EXPRESS WORLDWIDE IMPORT The inbound door-to-door delivery to an address in your country by the end of the next possible business day Time-sensitive international shipping needs Proactive delivery notification available on request Book online or via Customer Service Transport charges payable by receiver or third party Available from and to all pickup and delivery locations worldwide Customs services and support LOGISTIC MANAGEMENT REPORT 3.1 Customs support DHL Express can offer client a wide choice of both standard and supplementary customs services They include: Import and Export clearance High value clearance Clearance authorization Multi-line entry clearance Bonded storage Handover to broker Post-clearance modification Advice on tariff quotas Advice on content classification Bonded transit Disbursements 3.2 Simplifying the complexities of global trade With access to millions of trade rules, DHL Trade Automation Services provide the information client need to ensure complete and accurate customs paperwork; landed cost estimates; and efficient transit of customer’s goods Our online services are intuitive and easy-to-use, offering quality up-to-date global trade information Online services include: Landed Cost Calculator: estimate duties, taxes and other import fees so client know the costs upfront Product Compliance: ensure customer shipment complies with each country's import and export regulations Comparison of Landed Costs and Product Compliance: compare charges and compliance rules for up to five exporting countries Trade Documentation: create the documents required for international trade, logistics and customs transactions Interactive Commodity Code Classification: search for Schedule B, HS and ECCN commodity codes for quick and accurate product classification LOGISTIC MANAGEMENT REPORT 3.3 Customs services – control of importing and exporting activities DHL express provide a wide range of customs support for standard as well as non-routine customs-clearance processes By making sure that clearance is a smooth and efficient process, DHL express ensure users shipments arrive as quickly as possible, and leave client free to focus on their core business With their online tool (tas.DHL.com) they provide essential customs information to help their customer prepare customer’s shipments 3.3.1 Disbursement At the receiver’s request, DHL credit or cash is used to fund the clearance, duty and tax charges relating to a shipment or piece, instead of the receiver using their own bond or credit line The customs process is accelerated, with DHL making prompt payment of relevant charges while the receiver defers payment until an agreed date 3.3.2 Advance payment The service covers any import of a non-document shipment for which DHL has paid or used its customs credit line advancing customs duties, taxes or regulatory charges on behalf of those importers with whom DHL has no contract The charge is based on the credit advanced or guaranteed and is subject to a standard minimum 3.3.3 Formal clearance Applied in selected countries, when importing goods with an aggregated declaration value or weight exceeding the limits set by destination customs authorities, or due to other regulatory requirements are excluded from routine clearance procedures 3.3.4 Bonded storage LOGISTIC MANAGEMENT REPORT Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork Charges take effect three calendar days after the freight arrival date or broker notification, whichever is later The charge applies to the duty and taxes payer 3.3.5 Clearance data modification A surcharge applies in case the customs declared value of a shipment requires modification either before or during the customs clearance process 3.3.6 Post clearance modification The modification by DHL of value, commodity, HS Code, country of manufacture, or terms of trade information after the import clearance process for a shipment/piece, to correct or elaborate on what was submitted previously to Customs Fees apply only when the original error was not made by DHL Fees can apply at times for export clearance, although less often 3.4 Optional services DHL Express offers a wide range of optional services – from non-standard deliveries and billing options to climate neutral shipping Customer have the flexibility to choose the best service for their needs with our express delivery services worldwide Contact Customer Services to learn more 3.4.1 Duties and Taxes Paid DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be billed outside of the destination country 3.4.2 Dedicated Pickup and Delivery If users business needs a dedicated vehicle to collect or deliver unusual shipments, or a pickup or delivery outside normal business hours, DHL can arrange this 3.4.3 Shipment Insurance DHL recommend this comprehensive protection for client’s valuable or personal shipments, giving client peace of mind in the unlikely event of physical damage or loss 3.4.4 Extended Liability If client are sending valuable documents such as passports, visa applications or regulatory certificates client can extend the DHL standard liability with this service It provides coverage and compensation in the case of loss or damage 3.4.5 Direct Signature If client are sending sensitive documents or high value contents client can request DHL to obtain a direct signature from the consignee or a representative at the delivery address DHL will ensure client’s shipment is not re-directed, or delivered at an alternative address 10 LOGISTIC MANAGEMENT REPORT 6.2.2 FCL (Full-Container Loads) DHL Ocean Direct FCL provides the flexibility, capacity and reach businesses need to get their goods delivered on time – all around the world By putting client in control of customer full container load shipments, we deliver improved security, visibility and higher efficiency Along with industryleading information solutions and expertise, our optional features include Ocean Secure, Flexitanks, Green Danmar and index linked pricing 6.3 Road freight Our Road Freight Products offer high quality road transportation, from standard services such as LTL (Less-than-Truck Load), PTL (Part) or FTL (Full-Truck Load) shipments to temperature controlled and highly secured transports Long-standing existence in major markets such as Europe, the US and China committed to customers ' goods will be delivered to anywhere on the territories in which the company is operating Therefore, DHL can serve client with all sizes, media, and time requirements in this method 6.4 Rail Freight Their Rail Freight Products offer secure, reliable and environmentally friendly freight transportation via rail, either throughout Europe or connecting Europe and Asia, West- and Eastbound, LCL (Less-than-Container Load) or FCL (Full-Container Load) Beside that, rail freight also bring some advantage such as: Unrivaled coverage - Connecting Europe & Asia : With our competence centers in Europe and Asia, DHL ensure operational excellence Our dedicated multilingual and crossculturally experienced team guarantees the best customer experience Environment - reduce CO2 missions: Maximize customer impact on the environment by reducing customer CO2 emissions in comparison to other transport modes Cost effective - competitive advantage: Stable energy costs and economies of scale, make multimodal solutions exceptionally cost effective, giving customer business a competitive advantage Flexibility - responding to customer’s needs : Their extensive network coverage and own equipment enable flexible door-to-door solutions that meet business peaks and market fluctuations How to ship goods with DHL Express 7.1 Preparing your shipment: as easy as 1-2-3 Shipment weight: Please weigh and measure your shipment If client are sending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight, the cost of the shipment is calculated on the space your consignment takes up on the 21 LOGISTIC MANAGEMENT REPORT aircraft This is a standard IATA method To calculate the volumetric weight of your shipment, simply multiply the length by height by width in centimeters, then divide the total sum by 5,000 for each piece in the shipment Any piece in the shipment may be re-weighed and/or re-measured by DHL to confirm this calculation Documentation required: waybill All shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece This will enable the successful movement of your shipment through the DHL network Each waybill or label is individually numbered to allow client to track your shipment from collection through to delivery Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as well as additional paperwork depending on the contents and value of the shipment and the country client are sending to Documentation required: invoice A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside your origin country or customs union This is essentially a declaration containing all the details of a transaction and is used by customs authorities to assess if duties or taxes are payable A commercial invoice is used when goods are part of a commercial transaction or intended for resale A proforma invoice is used when sending goods of no commercial value (for example, when sending samples) 7.2 Invoice document Your invoice will require the following details: BANK DETAILS These are the bank details that will be used for the transaction between the seller and buyer These details are not required for non-commercial/proforma invoices DESCRIPTION 22 LOGISTIC MANAGEMENT REPORT Generic or broad descriptions are no longer permitted and are likely to cause delays Descriptions should include the items, how many there are, what they are made of, and what they will be used for For example, describing items as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs classification, safety and security reasons COMMODITY CODE This is the product identification code used by the exporting country to classify the goods to be exported It assists clearance and avoids delays COUNTRY OF MANUFACTURE/ORIGIN This relates to the place of manufacture, not the country of export If items are manufactured in more than one country, please list the origins TOTAL DECLARED VALUE This is the total value of the transaction for customs purposes based on the Incoterm selected The total declared value should include freight and insurance charges if the seller is responsible for these two elements TYPE OF EXPORT The options are: (1) Permanent; (2) Temporary; and (3) Repair & Return INCOTERM Insert the Incoterm that best describes the terms of the transaction For example, DAP (Delivered At Place) REASON FOR EXPORT: This could be: For Sale; For Repair; After Repair; Gift; Sample; Personal Use Not For Resale; Replacement; Intercompany Transfer; or Personal Effects 23 LOGISTIC MANAGEMENT REPORT 24 LOGISTIC MANAGEMENT REPORT 7.3 Packaging your shipment To ensure that your shipments travel safely and securely through the DHL Express global network, it is important that they are packaged and labeled correctly Packaging guidelines: • If client are re-using envelopes or boxes, please ensure that old labels and markings are removed Securely fix the waybill to the shipment The waybill can be thought of as the shipment’s airline ticket and it will delay delivery if it becomes separated from your shipment • The barcodes on the waybill are scanned at numerous points during your shipment’s journey Please ensure the barcode is flat and not covered by tape, shrink wrap or strapping • Place the waybill on the top or side of your shipment and please ensure it does not overlap the corners or edges of boxes • Use adequate protective wrapping for fragile or delicate items and ensure they are packed as far away as possible from the corners of boxes • To prevent injury to our employees, please pay special attention to the packaging of sharp items There should not be any possibility of the contents piercing the packaging • Any individual pieces over 70kg should be placed on a pallet If client are sending a multi-piece shipment, it is not necessary to place the individual pieces on a pallet unless they exceed 70kg For example, a shipment comprising four 25kg pieces does not have to be placed on a pallet Prohibited and Restricted Commodities • Prohibited Items The following items will NOT be accepted for carriage by DHL This list includes items which are prohibited for carriage by any law, regulation or statute of any federal, state or local government of any country from, to or through which the items may be carried For international carriage there may be additional prohibited items specified by the country of destination DHL may at its sole discretion refuse to carry other items not listed below • • • • • • • All Samsung Galaxy Note7 and Samsung Note7 devices n Bullion (of any precious metal) n Cash (legal tender – bank notes, currency notes and coins) Complete firearms, ammunition, explosives/explosive devices including inert explosives and test pieces, air guns, replica and imitation firearms Human remains or ashes in any form Hunting (animal) trophies, animal parts such as ivory and shark’s fin, animal remains or ashes, or animal by-products and derived products not intended for human consumption, prohibited for movement by the CITES Convention and/or local law Illegal goods, such as counterfeit goods and narcotics Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae) Loose lithium metal batteries under IATA PI968 section II n Loose precious and semi-precious stones (cut or un-cut, polished or un-polished) 25 LOGISTIC MANAGEMENT REPORT DHL packaging We offer a range of high-quality DHL-branded packaging items, suitable for shipping items of all shapes and sizes The items available include: • • • Flyer bags Cardboard document envelopes Boxes in a range of sizes For more information please DHL.com.vn/packingguide refer to the Packing Guide available on Restricted Items The following items will NOT be accepted for carriage unless otherwise agreed to by DHL To obtain such agreement a business case will need to be conducted by DHL and the items approved for carriage will be recorded in writing with the customer • • • • • • • • • Air guns, tasers, imitation or replica firearms, firearm parts and replica ammunition (includes rifle butts, trigger mechanisms, screws/bolts etc which are manufactured for the sole purpose of creating a functional firearm) Antiques and works of art with a shipment value in excess of EUR 500,000 Banderols/Tax stickers with a shipment value in excess of EUR 500,000 Cannabis for medicinal purposes from bona fide pharmaceutical manufacturers with appropriate licences and where lawful to ship, which must be in tablet or liquid form, may be carried with an approved business case The value of one shipment must not exceed EUR 10,000 Cigarettes, cigars, tobacco products and electronic cigarettes with a shipment value in excess of EUR 500,000 Commemorative coins and medals with an individual value or total shipment value of EUR 2,000 or more are restricted for carriage Dangerous/hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under InternationalAir Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations Applicable to all shipments valued in excess of EUR 500,000 Financial and monetary commodities – examples include but are not limited to activated SIM cards for mobile phones, blank or activated credit or cash dispenser cards, blank cheques, event tickets, lottery tickets, money or postal orders, pre-paid phone cards, tickets (blank stock), traveller’s cheques, vouchers/tokens, unused stamps etc Applicable to all shipments valued in excess of EUR 500,000 Jewellery and watches and with individual values in excess of EUR 5,000 The shipment must not exceed EUR 100,000 7.4 Paying for your shipment Client can pay for DHL Express services either with cash, a credit card or by bank transfer Client can open an account with DHL Express to pay via bank transfer; and all account customers receive invoices on a pre-agreed basis For more details, please get in touch with a 26 LOGISTIC MANAGEMENT REPORT Customer Service Advisor at your local DHL Express office or go to website with links: DHL.com.vn/en/express/shipping/ open_account Types of goods 8.1 DHL's main affiliates receive many items: Electronic goods Garments Wood and handicraft goods Chemical goods: powder, liquid Food goods: Dry and frozen 8.2 Prohibited goods to Vietnam Goods, hazardous or flammable materials, including asbestos as specified by IATA or applicable sea and road transport regulations (e.g ADR in Europe) Dry ice can be accepted for carriage with limited quantities in some predefined areas (check with hazardous Area cargo coordinator)Văn hóa phẩm đồi trụy Antiques (fragile and/or fragile) Amiăng Fur Hazardous or flammable materials (as prescribed by IATA) 27 LOGISTIC MANAGEMENT REPORT 8.2.1 DHL Prohibited Cargo The following items are not accepted by DHL in any case This is the policy of the company after careful consideration of the impacts between the exploitation, legal issues and risk management: • Live animals • The booty (animal), parts of animals such as ivory and shark fin, animal backbone or products originating and self-made animals are prohibited from consuming or transported under CITES conventions and/or local laws of the human remains • Gold bullion (or other precious metals) • Cash (legal circulation) • Precious stones or semiprecious • Weapons, ammunition, explosives/explosive devices Illegal goods, counterfeit goods or drugs with any goods prohibited by the law, regulation or regulation of any federal, state, or local government of any destination country or transit country to which the shipment passes are prohibited 8.2.2 Counterfeit goods are prohibit DHL's privacy policy expressly is not permitted to transport counterfeit goods through the DHL network DHL does not wish to be related to counterfeit goods and will notify customs when suspected goods are being imported as counterfeit goods Counterfeit goods are prohibited from referrals in many countries and when there is sufficient evidence, the customs authority shall confiscate the goods and sanction the buyer If client buy branded goods that are sold on a shopping site or through other channels at very low prices, client can assume it's counterfeit In addition, DHL also sends dangerous goods: DHL is a reputable carrier of dangerous goods, and as a leading freight forwarding company, DHL Express adheres to the following regulations: • IATA regulations on air transport, applicable to all countries participating in ICAO regulations and any airline under IATA regulations • The ADR regulations for road transport, applicable to all countries that accept the ADR Convention on the Law and supplements in Europe, the EU directive on the carriage of Dangerous goods • Other national laws may apply, depending on the destination, transit and destination of the ship Advantage and vision of DHL express as a shipping company for customer store’s products 28 LOGISTIC MANAGEMENT REPORT 9.1 Why DHL is customer best choice to ship customer online store products to customer customers around the world? - DHL Express may be a division of the German supply company Deutsche Post DHL providing international messenger, parcel, and mail services Deutsche Post DHL is the world’s largest supply company operative around the world, notably in the ocean and air mail - The DHL Express monetary results square measure revealed within the Deutsche Post Ag annual report In 2016, this division’s revenue augmented by two.7 percent to €14 billion The earnings before interest and taxes (EBIT) augmented by 7.3% over 2015 to €1.5 billion.- Major competitors embrace FedEx, UPS, and national post carriers like u s mail (USPS) and Royal Mail However, DHL includes a minor partnership with the independent agency, that permits DHL to deliver little packages to the recipient through the independent agency network called DHL international Mail, currently called DHL eCommerce *GoGreen With DHL EXPRESS 29 LOGISTIC MANAGEMENT REPORT * DHL Express has been piloting artificial intelligence in its customer applications to further enhance its customer service… etc 9.2 Vision - Investing total more than eur billion annually in technology and infrastructure will ensure continued growth through quality - Eur 123 million investment in state-of-the-art green logistics center opened at Cologne-Bonn Airport 10 Problem and solution 10.1 Expensive fee 10.1.1 Problems As the largest courier company in the world, DHL is being used by many people In Vietnam, this is also the first transport unit to appear, laying the foundation for this industry As a strong company and the earliest appearance in Vietnam, DHL has almost completed its infrastructure The advantage of DHL is the large staff, complete warehouse, and the leading reputation in the shipping industry With its reputation, DHL has established a lot of routes that few competitors can compare With its advantages, DHL is currently the fastest shipping unit Orders always ensure safety and security In terms of service, it is not an overstatement when it is difficult to find any complaints about the quality 30 LOGISTIC MANAGEMENT REPORT However, the advantages are always the disadvantages And the disadvantage of DHL express delivery is the very high freight compared to the common ground DHL Express have one of the most fee in transport also because they have their own plane ( or at least DHL hire their own plane), so DHL can ship parcel out the same day they receive it from customer, that could help minimize the transit time - which is very important for express shipments Some of their competitions can not that Therefore, DHL will be the customer's choice if client need to deliver goods urgently, safely and securely The shortest time requirements are usually from receipts, exhibitions, samples Comes with prestige Its credit is the quality of after-sales service DHL's complaints, inquiries, and advice are always answered quickly and accurately 31 LOGISTIC MANAGEMENT REPORT 32 LOGISTIC MANAGEMENT REPORT 10.1.2 Solution Some options to minimize transportation costs: Improving and choosing the right means of delivery: Improving the transport infrastructure system plays an important role in lowering freight costs Choosing the appropriate mode of transport, a top job for logistics service providers, is also a factor to help reduce transportation costs Outsourcing to optimize costs Many people mistakenly believe that "outsourcing will make businesses have to spend an additional resource of cost", however, in fact, outsourcing will help business operations become effective, earn more revenue rather than just using "inhouse" Outsourcing gives DHL more time to focus on the company's strengths instead of having to spend more on research, development, operation or reducing errors during transportation Minimize the load of warehouse costs Storage and preservation costs also greatly impact transportation costs DHL employees must increase inventory costs, stock-out costs, maintenance costs to limit goods stored in the warehouse for too long without being transported Choose a direct shipping option where possible to reduce the cost of the itinerary These costs always "eat" significantly on the company's profits, so save time and money by shipping directly to customers At the same time, the ability to control goods will be higher when DHL directly transports goods to customers without intermediaries or poor quality service providers Even when high-quality services are available, the high cost associated with them is inevitable and the choice of direct shipping helps avoid these costs DHL should use a fuel hedging strategy to limit fluctuations in gasoline Through the commodity futures markets, DHL is able to perform hedging with a pre-purchase of gasoline at an agreed price Moreover, these enterprises, as big buyers, are able to negotiate good prices with petroleum suppliers around the world In the case of international shipping transactions by chartering an outside ship, DHL should build a strategic relationship with a number of shipping lines to take the initiative in negotiating with the buyer about chartering rights ship (changing from international trade practice from FOB 33 LOGISTIC MANAGEMENT REPORT to the "C" condition in the incoterm) As a result, DHL has a contractual price that is lower than the market price, and has a basis for negotiating with partners to control shipping costs and not be pressured by prices Make the most of the benefits of E-commerce Units should make the most of IT utilities, strengthen the capacity to connect with partners, so that DHL and nhkahsch can negotiate directly with each other Experience in some countries with good transport activities is that they form a chain of links with each other through built-in electronic interfaces, where transport enterprises and shippers can negotiate transactions co-direct with each other The application of electronic technology can help reduce the costs of seeking partners and personnel costs and help businesses reduce at least 5% of transportation costs 10.2 Emergencies caused by diseases such as Covid -19 10.2.1 Problem The Covid-19 outbreak from China and spread to many other countries is expected to have a strong impact on the logistics industry from the beginning of the year The Covid-19 pandemic had a strong impact on the economies and social life of the world, upsetting the global supply chain, including logistics Because many factories have to temporarily suspend operation, the amount of goods needed to flow less leads to the transport and delivery of goods in the supply chain also reduced, greatly affecting the operation of business (DN) enterprises logistics transport services In addition, businesses also have a significant reduction in revenue for exports and imports from epidemic countries such as China, Korea, Japan, Singapore In particular, most of the enterprises and companies in the transport industry have to reduce and stop operating over the past time, leading to a decrease in the revenue of transport units, wharf management units, or without some recurring expenses still have to be paid such as bank loan interest, tax, ground rent, social insurance for employees, inspection fee and road use fee, parking fee, etc greatly affecting the life of workers and the activities of the units The plague epidemic has also affected DHL Express as a large number of customers have decreased and business operations have been reduced due to quarantine The German logistics group DHL also announced a disruption to domestic and foreign air shipments DHL has suspended deliveries in Hubei Province (China) - the first outbreak of corona virus 10.2.2 Solution To overcome the economic situation when there are incidents or global epidemics caused, DHL express has conducted and tested emergency response solutions with risks and troubles For example in the Covid-19 global pandemic: • • DHL has to quickly posted news pages and informed customers about the business's handling and resolution for passengers Beside that, they can appreciate the impact and impact of logistics and transportation services in quarantine by the government And propose adjustment plans with risk scenarios as an integral part of the Group's continuous risk planning to ensure the best possible operations for our customers even in an emergency by continuously adapting to mitigate potential impacts 34 LOGISTIC MANAGEMENT REPORT • • • Through notices, DHL may establish an organization within the enterprise to continuously monitor and closely manage the activities of DHL and its employees to minimize coronavirus outbreaks Collaborating with major organizations in the world such as WHO, CDC, ECDC and Robert Koch Institute to continuously provide necessary information to employees and control the surrounding activities Tasks of this organization include: - Meets daily and updates top management on the evolution of the situation - Ensures our organizations in all countries DHL operate in follow protocols of official authorities, both international organizations and local country health authority advisories (whichever sets the strictest rule) - Discusses and approves measures as the situation unfolds In addition, using the management employees of DHL, they have to promote a “ Safety First” rules with specific recommendations in operating such as : - Encourage employees learn and know about flexible work arrangements so they can adapt to different roles - Regularly update our employees via internal media, as well as via our local management teams - Publishing updated information as it becomes available to reduce exposure to and transmission of the Coronavirus - They banned global business travel - They postponed all non-business essential events and trainings - In addition, each business unit developed and internally communicated additional measures fitting distinctive country needs or division-specific requirements Beside the operation in the company, the transportation management also obey some rules about social distacing and hygiene etiquette when they contact with the customer - Keep at least 1.5m, if possible 2m away from each other - Avoid physical contact (i.e., handshaking, hugging) - Consider if face-to-face meetings can be replaced by a teleconference or online event - Wash customer hands frequently and thoroughly with soap & water - Avoid touching customer face (eyes, nose or mouth) with unwashed hands - Avoid close contact with people who are sick, sneezing or coughing - Stay at home when client are sick, and when recommended by authorities - Clean and disinfect surfaces and objects people frequently touch 35