Một số vấn đề về lí luận giao tiếp không chính thức của sinh viên trong tâm lí học xã hội và tâm lí học phát triển : Đề tài NCKH. CB.03.06

DAI HOC QUOC GIA HA NOI TRircJNG DAI HOC KHOA HOC XA HOI VA NHAN VAN Ten de tai: /s^ MOT SO VAN DE VE LI LUAN GIAO TIEP KHONG CHINH THlTC CUA SINH VIEN TRONG TAM LI HOC XA HOI VA TAM LI HOC PHAT TRIEN Ma so: CB.03.06 Ho va ten chu tri de tai: Nguyen Van Dong I H'-r ,' , - - - - - ' - I / - r;/- I vr/ ^ ^ Ha Noi, thang nam 2004 DAI HOC QUOC GIA HA NOI TRUbNG DAI HOC KHOA HOC XA HOI VA NHAN VAN Ten de tai: /v^ MOT SO VAN DE VE LI LUAN GIAO TIEP KHONG CHINH THUC CUA SINH VIEN TRONG TAM LI HOC XA HOI vA TAM LI HOC PHAT TRIEN Ma so: CB.03.06 Ho va ten chu tri de tai: Nguyen Van Dong, Ha Noi, thang 07 nam 2004 MUC LUC Ldi noi dau I Noi dung chinh Chucfng I Tong quan ve If luan giao tiep LL Suphat trien cua If luan giao liep tam If hoc Macxft LLL Sir hinh khai niem giao tiep quan diem Macxft 1.1.2 Suhinh khai niem giao tiep tam If hoc Lien Xo (cu) 1.1.3 Giai doan phat trien khai niem giao tiep nhu mot dang cua hoat dong 1.1.4 Giai doan phat tri^n khai niem giao tiep nhu mot pham tru dong dang voi pham tru hoat dong va cd tfnh doc lap tuofng ddi vdi pham tru 1.1.5 Nhung phucmg huctng nghien cuu ITnh vuc giao tiep a Lien Xd (cu) ' 1.2 Nghien cuu giao tiep dcac nudc Au My 10 1.3 Cac cong trinh nghien cuu d Viet Nam 10 1.4 Nhirng mat da duoc tong ket If thuyet va nhiing van de cdn tdn tai 11 1.4.1 Nhfrng mat da duoc long ket If thuyet 11 1.4.1.1 Cac hinh thuc giao tiep va lich suphat trien 11 1.4.1.2 Chuc nang cua giao tiep 12 L4.L3 Dieu kien de xuat hien nhu cau giao tiep 13 1.4.1.4 Mot sddac diem chung nhat cua giao tiep 13 L4.1.5 Cac pha C(T ban cua qua trinh giao tiep 14 1.4.2 Nhiing van de cdn ton tai 14 Chuctng IL Thu thap sd lieu thuc nghiem 16 ILL Thiet ke phieu va dieu tra 16 II.2 Ket qua xu If phieu dieu tra 16 Chuofng IIL Giao tiep khdng chfnh thuc cua sinh vien 19 III.LMot sdkhai niem caban sir dung de tai 19 IILl.l Khai niem sinh vien dudi gdc nhdm xa hoi 19 IILLLl.Khai niem nhdm tam If hoc xa hoi 19 III.LL2.Dinh nghia nhdm sinh vien dudi gdc nhdm xa hoi 20 IIL 1.2 Khai niem giao tiep khong chfnh thuc cua sinh vien 21 IIL1.2.LKhai niem giao tiep 21 in.L2.2.Khai niem giao tie'p chfnh thuc va giao tiep khdng chfnh thuc 22 IIL1.2.3.Khai niem giao tiep khdng chfnh thufc ciia nhdm sinh vien 23 IIL2.Nhiing dac trung chung ciia giao tiep khdng chfnh thuc cua sinh vien 23 III.2.L Nhan dinh chung ve nhdm sinh vien 23 II nL2.LLM6t so bien dong moi trudng song va hoc tap cua sinh vien duoc tiep nhan vao dai hoc 24 HL2.L2.Do tu{)i trung binh ciia sinh vien 24 nL2 LB.Nganh hoc va dinh hudng cua nhan each 25 HL2.L4.Su hinh nhung nhdm nhd khdng chfnh thu'c 25 IIL2.L5.Net tfnh each chung cua sinh vien 25 in.2.2 Sir biing n6 ciia nhu cau giao tiep khdng chfnh thurc d sinh vien 26 III.2.3 Ddi tuong giao tiep chfnh, thucmg xuyen 29 IIL2.3.LGiao tiep vcTith^ycd giao 29 nL2.3.2.Giao tiep vdi ngudi than 30 HL2.3.3.Giao tiep vdi ban 31 nL3.Dong ca, nhu cau va su thoa man nhu cfiu giao tiep ciia sinh vien 32 IIL3.1 Dong CO giao tiep ciia sinh vien 32 IIJ.3.2 Nhu cSu giao tie'p va sir thoa man nhu cau 35 III.4.Vai trd ciia cac phucmg tien thdng tin dai chiing 36 HL5.Chu de giao tiep khdng chfnh thuc cua sinh vien 36 111.6 Van hoa giao tiep ciia sinh vien 39 III.d.l.LChuan muc ciia sinh vien ve phong each giao tiep 39 III.6.L2.MUC phat trie'n ciia kT nang giao tiep 42 111.6.1.3.Suphat trien ciia kT nang giao tiep sau vao dai hoc 49 HI.7.Giao tiep theo mau vai gioi cua sinh vien 51 III.8.Tac dc)ng ciia van hoa truyen thong ddi ven giao tiep ciia sinh vien 52 1IJ.9.Nhdng yeu td tac dong iai noi dung thdng tin ma sinh vien thu nhan duac tu giao tiep khcmg chfnh thuc 55 IIL9.L Mdi trudng sdng 55 HL9.2 Mure sinh hoat 57 m.9.3 Bo gid hoc 57 HI 10 Vai trd cua giao tiep khdng chfnh thuc ddi vdi viec hoan thien nhan each ciia sinh vien 58 Ket luan 60 Tai lieu tham khao 62 Phu luc 66 I Phieu trung cau y kien 66 H Cac bang so lieu chi tie't 71 LOI NOI DAU Lich su van de Tir giiia the' ki XIX giao tiep da duac Hegel va C Mac de cap iai triet hoc Trong tSm If hoc Xd viet, V M Becherev la mot nhiing ngudi dau tien dat nen mong cho giao tie'p thuyet phan xa hoc tap the Van de giao tiep duac nghien cufu manh me vao nhung thap ki 20 va 30 cua the' ki XX bdi cac nha tam ll hoc Xd viet cd ten tu6i nhu L X Vugdtxki, X L Rubinxtein, A N Leonchev, L M Xechencw Sau 66, sir quan tam de'n giao tie'p bi giam siit Cuoi thap kl 70 cua the' ki XX cac nha tam If hoc Xd vie't lai bat dau chu y den va'n de giao tie'p Trc}ng tam nghien cuu ciia cac nha tam If hoc thudc cong d6ng cac nudc SNG hien la giao tiep cac quan he lien nhan each Nghien curu tam If hoc giao tiep a cac qu(>c gia Au, My phuc vu cho cac linh vuc giao due, quan If, marketing thuang mai, thie't ke cac chuang trinh thdi sir, thdng tin, quang cao va giai trf tren cac phucmg tien truyen thdng dai chiing Phan \6n cac cdng trinh nghien curu ve giao tiep d nuc'yc ngoai xoay quanh giao tiep chfnh thuc ccmg scV, doanh nghiep, giao tiep giao dich thuang mai, giao liep khdng chinh thufc quan he gidi, giao tiep khdng chfnh thuc quan he lien nhan each va'n de giao tie'p d Viet Nam chua 6uac nghien cuu nhieu Cac cdng trinh da duc;c cdng bd cd chii de giao tiep chinh thiic ITnh vuc nghe nghiep Vf du: giao liep su pham ciia giao sinh hoac giao vien vdi hc>c sinh, giao tiep giua hieu truong lieu hc)c va giao vien, giao tiep cua can bo chfnh sach lao ddng - thuang binh - xa hc)i hoac can bo phu nu a xa Mang giao tiep khdng chinh thiic (giao tiep ben ngoai nhung quan he chfnh ihuc hc)c tap, cdng tac ) ctia ting ldp sinh vien chua duac nghidn cuu cu the Mac dii giao tiep la ITnh vuc thuoc chuyen nganh tam If hoc xa hpi nhung cac nganh tam If hoc khac nhu tam If hoc phat tridn, tam If hoc lao dong, tam If hoc kl su, tam If hc)c tri lieu, tam if hoc su pham, tam If hc)c td chiic, tam If hex: quan If, tam If hoc phap If, tam If hoc ngon ngu cijng danh cho giao tie'p mot vai ird quan va nghien cuu giao liep dudi gdc cua nganh Tuy nhien, nhiJng tu lieu duac tfch luy trcmg cac nghien cuu chuyen nganh khdng the bao phu he't cac van de thuoc ve giao tiep VSn cin cd nhung nghidn cuu thuoc chuyen nganh tam If hpc xa hpi de tao nen mpt tam nhin tong quat va dac thu dd'i vdi ITnh vuc giao tie'p Giao tiep khdng chfnh thuc la mot chu de dang duac cac nha tam If hpc hien dai quan tam nghien curu xu hudng phat tri^n cua xa hpi the' ki XXI chu trpng de'n tfnh nhan van Mdi mot quoc gia, mot dan tdc cd mpt n6n van hoa giao tiep rieng, chiia dung nhung net dac thii cua dan tdc va phan anh trinh phat tridn khoa hc)c cdng nghe cua qudc gia va dd can cd nhung tiep can nghien Cliu dac thii Li chon de tai Phan ldn nien dutrc nhap hpc dai hpc phai thay ddi phong each sdng va phai tu thfch nghi \ai mdi trudng sdng mdi Cac em ddng thdi phai ddi mat vdi nhihig thach thiic cua chuong trinh dao tao va thach thiic cua mdi trucmg phd xa la, nhieu cam dd ma khc^ng cd su tn; giiip kip thdi v6 tinh cam va nhan thiic cua bd me Trong nhirng nam la sinh vien, cac em tiep tuc phat trie'n, hoan thien va cung cd nhan each, xay dung phong each sdng hoan toan mdi 66 cd ihi thfch nghi vdi vi the' xa hpi tuang lai ma tam bang cu nhan mang lai Thdng qua giao tiep, cac em thu nhan nhiing thdng tin can thie't (c6 the mang tfnh tfch cue nhung cung cd ihi mang tfnh tidu cue) 66 dieu chinh va phat tridn tfnh each Viec nghien curu giao tiep khdng chfnh thiic ciia sinh vien se ddng gdp cho If luan giao tie'p tam If hpc xa hpi, bd sung cho phan giao tiep cua nien giao trinh tam If hoc phat trien ciia tac gia va cung cap cho cac nha quan If mpt so thdng tin c5n thiet de cd thd phan nao kidm soat nhimg yeu tc) tieu cue va cd nhiing tac ddng mang tfnh tfch cue 66'\ vai qua trinh hokn thien nhan each ciia sinh vien - d()i ngu trf thiic tucmg lai cua dat nudc Vi nhiing If neu tren tac gia da chpn de tai nghien ciiu la: '^Mpt so van de ve li luan giao tiep khong chinh thUc cua sinh vien tdm li hpc xd hpi vd tdm li hpc phdt trien." Muc dich va nhiem vu nghien curu • Nghien curu mdl sd va'n de If luan ca ban cua giao tie'p khdng chfnh thiic ciia sinh vien (nhu c^u, ddng co, chii de giao tiep, ddi tucmg giao tiep, chu^n muc van hoa giao tiep, cac yeu td anh huang, tac dc)ng va vai trd cua loai hinh giao tiep nay) • Tren CO sd ket qua nghien cuu rut mot so' ket luan ve nhiJng yeu td tac dpng tfch cue cung nhu tieu cue 66 cac nha quan If sinh vien tham khao Doi tuong, khach the va pham vi nghien curu • E>di tuong nghien ciiu: giao tiep khdng chfnh thiic ciia sinh vidn trudng Dai hpc Qud'c gia Ha Ndi • Khach thd nghidn ciiu: sinh vien tir nam thii nha't den nam thii tu cda DHQG HN • Pham vi nghien ciiu: sinh vien trudng DHQGHN Phirong phap luan va phuong phap nghien ciiu khoa hpc Phucmg phap luan nghien ciiu cua de tai la phuong phap vat bien chiing Phucmg phap nghien cuu khoa hpc bao gdm: ILl Thiet ke phieu dieu tra 11.2 Ket qua xu If phie'u didu tra Chuang IIL Giao tiep khdng chfnh thiic ciia sinh vien IIL L Mdt sd khai nidm co ban su dung dd tai IIL2, Nhuug dac trung chung ciia giao tie'p khdng chfnh ihiic cua sinh vien IIL3 Dpng CO, nhu cdu va sir thoa man nhu cdu giao liep ciia sinh vien IIL4 Vai trd ciia cac phuong tien ihdng tin dai chiing 1IL5 Chu dd giao tie'p khdng chinh thiic cua sinh vien, IIL6 Van hoa giao tie'p ciia sinh vien III.7 Giao tie'p theo mdu vai gidfi ciia sinh vien, in.8 Tac ddng cua van hoa truydn thdng d6i \6\ giao tiep cua sinh vien III.9 Nhiing y^u td tac ddng tdi ndi dung thcmg tin ma sinh vien thu nhan duoc tir giao tiep khdng chfnh thiic lU.lO Vai trd cua giao tiep khdng chfnh thirc ddi vdi viec hoan thien nhan each ciia sinh vidn C K^t luan 1) Ket luan 2) Ap dung ke't qua nghien ciru dd 66 mpt sd khuyen nghi ddi vcii cdng lac quan If sinh vien D T^i lieu tham khao E Phu luc I Riieu trung cdu y kien II Cac bang sd lieu chi tie't • • • • • • • Nghien Cliu tai lieu Nghien ciru If thuyet Quan sat tu nhien Didu tra bang hdi Phong v^n sau Tham khao chuyen gia Xir If sd lieu bang cac phuang phap ihdng ke tam If - xa hdi trdn may vi tfnh Gia thuyet khoa hoc Trong giai doan sinh vien nhu cdu giao tie'p cua nien rdt ldn E>di tuong giao tiep duoc chpn tren co sd ddng cam la chinh va rdt nhieu trudng hop la ban ciing liia, ciing nofi trp Phong each giao tie'p ciia sinh vien duc;c hoan thien giai doan dudi tac ddng ldm lao cua ban be va didn tren ndn cua giao due gia dinh ^ nghla khoa hoc va thirc tien cua dd tai • Y nghTa khoa hpc: gdp phdn xay dung If thuyet giao tiep khdng chfnh thiic giai doan phat tridn ngudi trudng thanh' cua tdng \cfp iri thiic • Y nghia thuc tidn: ke't qua nghien ciiu cd thd goi y cho nha quan If nhimg bidn phap tang cucmg hieu qua cdng tac quan If sinh vien Ket cau cua de tai A Phan mo dau 1) Lich Slf van 66 2) Li chpn dd tai 3) Myc dfch va nhidm vu nghidn cim 4) Ddi tuong, khach thd va pham vi nghien ciiu 5) Phuang phap nghien cuu 6) Gia thuyet khoa hpc 7) Y nghTa khoa hpc va thuc tidn ciia dd tai B Noi dung chinh Chuong L Tdng quan vd If luan giao tiep LL Suphat men cua If luan giao tie'p tam U hpc Macxft 1.2 Nghien cuu giao tie'p d cac nudc Au My L3 Cac cdng trinh nghien ciiu vd giao tiep d Viet Nam 1.4 Nhihig mat da duoc tdng ket If thuyet va nhung van de cdn tdn lai Chucmg II Thu thap sd' lieu thuc nghiem * Ngirdi tnrdng la mot nhirng giai doan phat lri& ciia Tam If hoc phat triCn ILl Thiet ke phie'u dieu tra IL2 Ket qua xir If phie'u didu tra Chuong IIL Giao tiep khdng chfnh thufc cua sinh vien IIL L Mdt sd khai nidm co ban sii dung de tai 111.2 Nhiing dac trung chung cua giao tie'p khdng chfnh thirc cua sinh vien 111.3 Dpng CO, nhu cdu va su thoa man nhu cdu giao tie'p cua sinh vien IIL4 Vai Ird cua cac phucmg tien ihdng tin dai chiingIIL5 Chu 66 giao tie'p khdng chfnh thurc cua sinh vien, IIL6 Van hoa giao tie'p ciia sinh vien IIL7 Giao tie'p theo mdu vai gicyi ciia sinh vien, in.8 Tac ddng cua van hoa truydn thdng 66i vdi giao tiep cua sinh vien III.9 Nhimg y^u td tac ddng tdi ndi dung thcmg tin ma sinh vidn thu nhan dupe tir giao tiep khdng chfnh ihirc lU.lO, Vai trd cua giao tiep khdng chfnh thiic ddi vdi viec hoan thien nhan each ciia sinh vien C Kdt luan 1) ke't luan D E I II 2) Ap dung ke't qua nghien cuu 66 de mpl sd khuyen nghi ddi vcii cc^ng tac quan If sinh vien T^i lieu tham khao Phu luc Riie'u trung cdu y kien Cac bang sd lieu chi tiet NOl DUNG CHINH CHUONG I TONG QUAN vi U LUAN GIAO TEP LL SVPHAT T R I £ N CUA LI LUAN GIAO Tifip TRONG TAM LI HOC MACXIT LLL Sgr hinh khai niem giao tiep quan di^ra Macxit Mac va Ang ghen ldn ddu tien dua khai niem giao lidp irong cac ban Ihao kinh le vd trie't hpc cua Mac vao nam 1844 va tac phdm Tinh hinh giai cdp cdng nhan d Anh Dudi day la mot sd luan didm cua C Mac va Ph Ang ghen • Giao lie'p duoc hidu nhu la "mdt qua trinh thdng nhdt, hop tac, tac ddng qua lai giiia ngudi va ngucyi" ' • "Hoat dcmg tiep xuc true tiep vcii ngudi khac - trd td chiic thd hien cudc sdng cua tf)i va la mdt nhirng phuang thiic ITnh hc)i cuc)c scmg loai ngudi ".^ • "Viec tao cac tu tucmg, cac bieu tuong, y thuc ldn ddu tien, true tie'p, gdn vao hoal dc>ng vat chdt va giao tiep vat chat cua ngUcti, vao ngdn ngu ciia cudc sdng thuc le Su hinh nhung bidu tucmg, tu duy, giao tiep tinh thdn cua ngudi, cdn la ket qua true tie'p cua quan he vat cha't ciia ngudi" \ LL2 Su h'mh khai niem giao tiep tAm li hoc Lien Xo (cu) • Ngudi dat nen mdng ddu lien cho pham trii giao tiep la V M Becherev thuyet phan xa hpc tap thd Becherev la ngudi da cd nhung nd luc nghiem tiic ddu tien vide nghien cuu thuc nghiem cd he thdng cac qud trinh tam If cac didu kien giao tie'p • L X Vugdtxki^ cho rang giao tie'p cd vai tro to ldn su hinh va phat tridn cac chirc nang tam li cap cao, Theo dng: " khdng thd cd giao ti^p true tiep giira tam hon vdi tam hdn, chiing ta dimg ngdn ngir, dung cac ddu hieu tuong iing 66 giao luu vcii nhau." Giao tie'p la su thdng bao hoac quan he qua lai mdt cdch thudn giira ngudi vcii ngudi nhu la su trao ddi quan didm va cam xiic 'Theo I1L17, tap37, tr 136] 'Theo[TL17,tap42tr.l21] ^Theo (TL17,tap3tr.24] *Theo[TL24tr.58] '"Ty' 79 Theo gidi tinh NCf 77 265 34 Nam 72 22 18 Tdng sd 337 99 52 Theo ph^n gia dinh Cdng nhan 29 10 Ndng dan 20 61 10 44 Budn ban 11 Bd ddi 16 Cdng an KT.su Giao vifin 23 69 14 Vifin churc 99 25 Nghfi khac Tfnh theo % Tong Phan loai Thfch Thoai mai nghe sd im lang Theo nganh hpc 18 Cdng nghfi Dia chSit 35 36 Kinh te 32 Kinh te' 47 Quan If 50 Van hoc 74 Bao chf 45 Bao chf Theo gidi tinh 265 Nir 72 Nam 337 Tdng so Theo ph^n gia dilih 29 Cdng nhan 61 Ndng dan 44 Budn ban 16 Bdddi Cdng an KTsu 69 Giao vifin 99 Vifin chiic Nghe khac 105 123 107 22 129 18 14 11 25 14 31 37 39 Khd chiu khong ndi 50.0 34.3 27.8 28.1 29.8 38.0 17.6 28.9 44.4 5.7 19.4 3.1 12.8 20.0 14.9 15.6 22.2 28.6 22.2 40.6 29.8 44.0 33.8 60.0 29.1 30.6 29.38 12.8 25.0 15.43 39.6 25.0 36.50 34.5 32.8 25.0 37.5 16.7 14.2 33.3 25.3 33.3 27.6 16.4 13.6 12.5 0.0 0.0 20.3 9.1 66.7 20.7 29.5 31.8 43.8 50.0 85.7 44.9 374 0.0 _ Phai ndi moi ngudi dfiu ndi j 33.3 25.7 33.3 46.9 34.0 40.0 36.5 53.3 40.4 30.6 38.28 37.9 41.0 31.8 12.5 50.0 42.8 42.0 39.4 66.7 80 Bang 11-12 Kha nang giao tiep phi ngdn ngu Phan loai Tdng Nhan bifi't tinh Hifiu y Lam ngudi khac so cam ngudi khac ngudi khac hieu tinh cam cua minh Theo nganh hoc NG Cdng nghe Nam Cdng nghfi 10 12 Nir Dia cha't Nam Dia ch^t 21 20 NCf Kinh tfi' Nam Kinh tfi' 13 Nu Kinh tfi' 25 Nam Kinh tfi' Nir Quan if 36 Nam Quan If 3 43 Nif Van hoc Nam Van hoc 49 Nif Bao chf 17 Nam Bao chf 40 Nif Bao chf Tdng 3(X) Phan loai theo gidi tinh 231 Nif sinh vifin 69 Nam sinh vifin Theo th^nh phan gia dinh 28 Cdng nhan 52 Ndng dan 40 Budn ban 14 Bd ddi Cdng an KTsu 63 Giao vien 89 Vifin chifc Nghe khac 7 19 11 17 20 32 35 33 207 121 10 12 20 27 25 27 168 6 12 12 22 22 23 1^4 132^ 36 107 27 Lam ngudi khac j hieu y mudn ciia minh 1 4 01 HI 14 60 160 47 42] 18 i 21 35 26 11 46 57 Tfnh theo % Tong Nhan biet fuih Phan loai cam ngudi so khac Theo nganh hoc 83.3 Nu Cdng nghe 70,0 10 Nam Cdng nghe 58.3 12 Nu Dia chat 13 28 24 39 , 48 12 18 17 36 36 Hieu y Lam ngucri khac ngudi hieu tmh cam cua mmh khac 66.7 70.0 4L7 1(K.).0 60.0 25.0 4i Hi ! ! 1 19 i 18 1! Lam ngudi khac hieu y muon cua m'mh ]67 40.0" "8.3 Nam Dia ch^t 21 Nir Kinh tc 20 Nam Kinh tc' 13 NGKinh te'3 25 Nam Kinh te' Nu* Quan If 36 Nam Quan If 3 Nu Van hoc 43 Nam Van hoc N u B a o chf 49 Nam Bao chf 17 Nu Bao chf 40 Tdng 300 Ph^n loai theo gi 01 tinh " 23r" Nu sinh vien Nam sinh vien 69 Theo phan gia duih 28 Cdng nhan 52 Ndng dan 40 Budn ban 14 Bd ddi Cdng an Kl su 63 Giao vien 89 Vien chufc Nghe khac 90.5 55.0 53.8 68.0 50.0 55.6 66.7 74.4 66.7 71.4 52.9 82.5 69.0 38.1 60.0 76.9 48.0 0.0 55.6 KX).0 62.8 66.7 51.0 35.3 67.5 56.0 28.6 35.0 46.2 48.0 50.0 33.3 0.0 51.2 66.7 44.9 35.3 57.5 44.7 23.8 : 5.0 30.8 16.0 0.0 11.1 0.0 18.6 0.0 i 18.4 i 29.4 35.0 20.0 i 69.3 ^ 68.1 75.0 67.3 65.0 78.6 66.7 66.7 73.0 64.0 100 57.1 52.2 46.4 53.8 60.0 57.1 lOO.O 33.3 61.9 53.9 66,6 46.3 39.1 18.2 26.1 42.9 34.6 42.5 57.1 66.7 50.0 57.1 40.4 L 14.3 ' 15.4 15.0 ' 14.3 ! 33.3 ! 16.7 30.2 20.2 ! 33.3 j _">3 '> Bang 11-13 Phat trifin d nang giao tiep Phan loai NCr Cone nghe Nam Cdng nghe Nu Dia chat Nam Dia ch^'t Nu Kinh te Nam Kinh te Nu Kinhte Nam Kinh te' Nil Quan If Nam Quan If Nu Van hoc Nam Van hoc NuBao chf Tdng sd Ndi iuu loat hon 10 11 20 23 13 28 44 10 15 14 16 -> 45 51 Difin dat tdt hon 9 17 19 23 Chu ddng hon 11 13 16 28 36 29 Di lam quen hcfn Biet ndi ^ Khdng xa giao tifin bo ? 11 14 10 11 24 23 25 14 14 13 28 27 29 1 1 1 2! ' 6i 82 17 Nam Bao chf 43 Nu Bao chl 321 Tdng 252 NiJ 69 Nam Theo phan gia dm h 29 Cdng nhan 57 Ndng dan 42 Budn ban 15 Bd ddi Cdng an KTsu 65 Giao vien 96 Vifin chiic Nghd khac Tfnh theo % Phan loai Tring sd NuCdng nghe 10 Nam Cdng nghe 11 NirDiach^t2 20 Nam Dia chat 23 Nu Kinh te 13 Nam Kinh te 28 Nu Kinh te Nam Kinh te 44 NCr Quan If 3 Nam Quan If 45 Nu Van hoc Nam Van hoc 51 Nu Bao chf 17 Nam Bao chf 43 Nu Bao chf 321 Tdng 252 Nu 69 Nam Theo phan i;ia din h 29 Cdng nh^n 57 Ndng dan 42 Budn ban 15 Bdddi Cdng an 15 20 128 83 45 26 140 102 38 35 202 166 36 10 23 20 27 35 13 30 19 3 24 38 17 31 28 12 4 48 56 11 ! 32; 184 \ 138 46 ; 12 35 1 24 12! 41 41 38 j 49 -> '-^1 :> j 32: 201 ! 152 49 i 2: 26, 21 ' 13 ! 38 26 i 11 : 4j > ! o; i ! i ! 11 5; 44 56 ; ' o! Ndi luu Difin dal Chii ddng [ De lam Bifit ndi xa Khdng quen hem hon loat hon lot hon giao ; ticn b