INTERNSHIP REPORT IQL LIFE QUALITY JOINT STOCK COMPANY

TABLE OF CONTENTSTABLE OF CONTENTS...i INTRODUCTION...ii LIST OF ABBREVIATIONS...iv LIST OF TABLES AND CHARTS...v CHAPTER I: OVERVIEW OF ANH MINH TRANSPORT AND TRADING INVESTMENT COMPANY

THUONG MAI UNIVERSITY ENGLISH FACULTY

TABLE OF CONTENTS

TABLE OF CONTENTS i

INTRODUCTION ii

LIST OF ABBREVIATIONS iv

LIST OF TABLES AND CHARTS v

CHAPTER I: OVERVIEW OF ANH MINH TRANSPORT AND TRADING INVESTMENT COMPANY LIMITED 1

I.1 General information about Anh Minh transport 1

I.1.1 General introduction about Anh Minh transport 1

I.1.2 Type of ANH MINH TRANSPORT services: 4

I.1.3 The organizational structure: 5

I.2 Information about the Export-Import department: 6

I.2.1 Organizational structure of Export-Import department: 6

I.2.2 Responsibilities of of Export-Import department towards Anh Minh Transport: 8

CHAPTER II: OVERVIEW ABOUT THE INTERNSHIP PROGRAM AT ANH MINH TRANSPORT 10

II.1 The process of performing the assigned tasks 10

II.2 Difficulties and the personal experience acquired 17

II.2.1 Difficulties 17

II.2.2 The personal experience acquired through the training course: 18

CHARTER III: EVALUATION ON THE USE OF ENGLISH IN ANH MINH CO., LTD 21

III.1 Describing the using English in business 21

III.2 Suggested research topic 22

CHARTER IV: TOPIC PROPOSAL FOR GRADUATION REPORT 23

CONCLUSION 25

REFERENCES 26

As an English-majored student of Thuong Mai University, I have anopportunity to study and work at Anh Minh transport and trading investmentCo., Ltd in my internship This is a valuable opportunity for me to practice

my English knowledge, communication skill and learn experiences and softskills from everybody in the company

I would like to express my thanks to my manager, Mrs Tho, for thesupport and insightful advice during my internship, for the guidance to

complete the project at Anh Minh transport and trading investment Co., Ltd.

In addition, I myself think that the company is an ideal organization thatstudents of foreign languages can collect information and get valuableexperiences of work, especially business English students

Hanoi, February 07, 2020 Student

Hoang Van Thao

LIST OF ABBREVIATIONS

AMT Anh Minh transport and trading investment company limited

Co., Ltd Company Limited

No Number

VND Vietnam dong

LIST OF TABLES AND CHARTS

Image 1: Logo of Anh Minh transport and trading investment companylimited

Chart 1.1: Management apparatus of Anh Minh transport and tradinginvestment company limited

Table 1: Internship diary of the first week

Table 2: Internship diary of the second week

Table 3: Internship diary of the third week

Table 4: Internship diary of the fourth week

CHAPTER I: OVERVIEW OF ANH MINH TRANSPORT AND

TRADING INVESTMENT COMPANY LIMITED

I.1 General information about Anh Minh transport

I.1.1 General introduction about Anh Minh transport

Image 1 Logo of Anh Minh transport and trading investment company

Anh Minh transport was established and operated under the businesslicense No.0108077086 issued by the Department of Planning and Investment

of Ha Noi City which issued on November 28, 2017

Charter capital: 3,000,000,000 VND

Anh Minh transport and trading investment Co., Ltd was founded in

2017 and ours desire to introduce polynomial modes of transportation toVietnam and responses the market's transportation needs Our managementconcept is to serve, surpass and share; our corporation spirit is flexible,diverse and innovative; and our goal is to establish a reliable, professional andefficient shipping forwarder

In Anh Minh transport and trading investment Co., Ltd, we have valuedthe welfare and career paths of our staffs We have a cooperative, harmoniousworking environment, a complete educational training, as well a good welfaresystem We also have a young but experienced leadership team which led us

to a breakthrough, based on the management philosophy of accuracy, quick,steady and cost-efficiency

Market and trends are one of the most promising advanced modes oftransport As making an overall arrangement in the Vietnamese market is anindispensable strategic factor in providing comprehensive services, all thestaffs of our company are looking forward to creating diverse professionalservices to fulfill the needs of customers, utilizing our many years ofexperience, reducing costs, enhancing efficiency and customer service withcompetitive prices, and making a good impression in the industry

Although still small, nearly 3 years of operating the domestic route thatthe company's shipping volume has captured a large domestic market share -Becoming the largest container shipping volume in Viet Nam The companyhas studied the market, transport trends, economic and commodity issues and

is determined to operate the international route with research efforts in thedirection of integration This turning point has helped the company become

an agent for some major shipping lines in the market At the same time, ithelps the company to penetrate into the international market with variousmodes of transportation on international routes.

Our mission is to become a global scaled organization, continuouslydevelop and pursue business growth, as well to create value to achieve theeffectiveness of cost and benefit In addition to the overall stability of thebusiness operation, the profit of the company has increased year by year, and

we are now a reputable domestic company We have gained the trust andsupport of various well-known domestic companies, and have earnt ourreputation in the transportation industry!

Company Philosophy: We is providing the best service, enthusiasm,professionalism and positive attitude In the 21st century, efficiency andknowledge is everything As customers' strategic partners, we providesprofessional, rapid and accurate services Our obligation is to providecustomers with diverse services

• Quality assurance: Premium service and customer satisfaction

• Business philosophy: Sustainable business operation and profit-sharing

• Vision: To become a pioneer and expert in the industry

• Core values: A learning team with passion, professionalism andsharing

Vision: Professionalism, efficiency and dedication are our commitments

to our customers All of our dedicated employees will provide customers with

a globalized sea and road transport and logistics service In the future, thegoal of AMT is to provide an excellent service and create a win-win situationwith customers

AMT delivers value to the customer through three main phases:

• Domestic logistics: These are the operations, which precedemanufacturing These include the movement of raw materials, andcomponents for processing from suppliers

For example, we will transport aircraft or car parts to their assemblylocation.

• Process logistics: These are the operations, which are directly related toprocessing These include activities like storage and movement of rawmaterials, components within the manufacturing premises We have manydifferent shipping methods like train or ship

• International logistics: These are the operations, which follow theproduction process These include activities like warehousing, transportation,and inventory management of finished goods

Since the establishment, we has initially attracted many customers bythe high quality services, meet the needs of customers Promoting thatstrength, AMT has constantly improved and renewed its business operations

in all aspects The scale of the company is growing and expanding

I.1.2 Type of ANH MINH TRANSPORT services:

a) Operating container shipping ships

 Site exploitation service (NVOCC)

 Freight forwarding services

 Container transport services by road and sea

 Agents for foreign container shipping lines

b) Car and aircraft operation of transport

Anh Minh transport and trading investment Co., Ltd has invested andlearn the train to transport the equipment installation and repair ofautomobiles This trains response the conditions and modes of transportationthat the customer requirements Transit time must be timely for repair andinstallation to be delivered to domestics agent

 Monitor and ensure the ship's technical state, maintain its value andage.

 Supply of materials and equipment to meet the requirements of shiprepair and maintenance in the country as well as internationally

 Insurance, marintime safety legislation and railway

 Supervise the construction of new ones, ensuring that they meet Codeand Convention

 Improve and improve technical team workmanship

 Anh Minh transport and trading investment Co., Ltd has professionalship management systems

I.1.3 The organizational structure:

The organization of management in any company is necessary andindispensable, it ensures strict monitoring of the company’s businesssitustion

In order to perform well the management functions, each company needs

to have an appropriatemanagerial and organizational structure For Anh Minhtransport and trading investment Co., Ltd too, being a small company, theorganizational structure is very simple and compact, consistent with themodel and nature of the company The following is the chart of themanagement apparatus of Anh Minh transport

Chart 1.1: Management apparatus of Anh Minh transport and trading investment company limited

In order to ensure efficiency in operation, the company has organized

the production and business operation according to the online model headed

by the Chairman - General Director of the company who directly manages thedepartments

Each department has its own functions or missions and its plays an important

role to success of the company However, they still have a tight relationship

and support with each other in oder to ensure thes consistency of management

system A department can not work effectively without connection with other

departments

I.2 Information about the Export-Import department:

Export-Import department is responsible for specific parts of the import

and export work Making import-export orders

Staffs must report specific individual items, each type of product to the

director and divide the order in separate parts

I.2.1 Organizational structure of Export-Import department:

Export-Import department is organized by the method of separation

Each staff will be responsible for each individual item in an order

If you want to complete the work, each staff will have to associate with

other colleagues in the department The Export-Import department consists of

5 members, each will perform different tasks

Customer Care staff: 2 people

GENERAL DIRECTOR

VICE DIRECTOR

BUSINESS DEPARTMENT

ACCOUNTING

MANAGEMENT

EXPORT - IMPORT DEPARTMENT DRIVING

TEAM

- Searchs customers through e-commerce websites international such asalibaba.com, tradekey.com, ecvn.com, etc

- Customer care at home and abroad

- Analyzes the orders received

- Estimates cost (freight, taxes, etc)

- Carries out Customs declaration

- Negotiates contract terms with customers

Export-Import trading staff: 1 people

- Receives orders

- Manages invoices, orders, import and export time

- Calculates the number of orders filled for a container

- Completes documents including invoices, packing list

- Contacts the bank to open the letter of credit

Operation staff: 1 people

- Inspects goods

- Associates with the Drive Team

- Gives vivid directions and guidelines to shipping agents

- Prepares invoice for orders and deliveries

- Evaluates transportation cost and other expenses to inform tocustomer

- Keeps records of all shipping activities, documenting procedures,guidelines, and changes in procedures for reference purposes

Documentation staff: 1 people

- Manages documents (importing and exporting contracts)

- Checks compliance and quality of documents

- Maintains a list (register) and files documents

- Distributes documents to relevant people

- Liaises with domestic and international client / contractor /subcontractor

- Reports on the progress of documents to the vice director.

I.2.2 Responsibilities of of Export-Import department towards Anh

Minh Transport:

Documentation staffs ensure companies file and maintain accuraterecords for all exports and imports They verify import and export documentsfor compliance with local and international regulations, liaise with clients andperform logistical tasks Although having a high school diploma, havingstrong computer, communication and organizational skills is crucial tosecuring employment

Verifying Documents

It is the job of import and export documentation staffs to check allimport and export documents and ensure adherence to relevant regulations For example, when working in AMT, as a documentation staff, I mightapprove or reject a client’s request for cargo services depending on theauthenticity of client’s documents If the client is importing a car or planesinto Vietnam, for instance, I usually have to check whether his documents arecertified by the Vietnam Customs

It is English documents I will translate that document into Vietnameseand then send it to the document processing department After that, I'lltranslate the customer feedback document and send it to the partner

Liaising with Clients

To maintain adherence to a company’s policy in enhancing clientrelations, import and export documentation officers maintain contact withcustomers to inform them on the status of their shipments They maintain anopen office communication line for answering clients’ questions andproviding helpful information to other callers

For instance, if an individual calls in to inquire on the guidelines forimporting car products into the Vietnam, an export staff may email herinformation of the Vietnam Maritime Administration I will receive and reply

mail to let her know about the provisions of the Maritime Administration ofVietnam and Vietnam Railway Department.

Reports

Import and export documentation staffs use their proficiency in computerprograms such as Microsoft Word and Excel to prepare and compile variousreports In this role, I might report on a week’s activities, such as the natureand number of approved and rejected export documents, quantity ofdispatched shipments, import and export statuses and contract agreementswith clients The company can use this report to measure businessperformance and develop new strategies for increasing operational efficiency.Reports containing import and export status of shipment are often forwarded

to customer

Import and export procedures

Staff will carry out necessary procedures to ensure that goods as well asvehicles are exported or imported across national borders

Customs clearance declaration to be imported into Vietnam or exported

to goods outside Vietnam's border

Then send the report on goods to foreign customers